HDFC OPS Induction Program Day 1-3 PDF

1 ACE Banker Induction Program Day 1 Induction Program for.| Day 1 What will make your learning experience great This is not a training program! Yo...

1 ACE Banker Induction Program Day 1 Induction Program for.| Day 1 What will make your learning experience great This is not a training program! You steer your way to achieve the role readiness. Stay curious and explore more Ask until you understand Participate and share in every activity Attendance On time 100% Joining and Assignment Dressing – Professional Environment completion There will be video activities Sit on a table and chair while each day attending the training Induction Program for | Day 1 Participants Introduction Your name, education and a unique quality Which dream will you be able to fulfill as a Banker? Induction Program for | Day 1 Banking Overview Induction Program for | Day 1 Basics Of Banking Induction Program for | Day 1 Induction Program for | Day 1 Circle of Trust Deposits / Liabilities Depositor Borrower Customer Bank Borrower Lender Circle of Trust Loans / Assets Induction Program for | Day 1 Watch Videos Evolution of Banking Evolution of Money Watch the videos carefully. Note down the important takeaways. At the end of the video, take 5 minutes to finalize your points. Present your takeaways. MILESTONES IN Indian Banking Formation of Presidency Banks: Bank of Calcutta, Bank of Madras, and Bank of Bombay merged to form The Presidency Bank of India. Renamed as The Imperial Bank of India. Role of Reserve Bank of India (RBI): Central banking role separated from Imperial Bank and entrusted to RBI under the RBI Act of 1934. RBI commenced operations in 1935. Key Legislative Changes: Banking Regulations Act, 1949 established guidelines and regulations for the banking industry. Nationalization Movements: 1955: Nationalization of Imperial Bank of India, renamed as State Bank of India (SBI). Seven Presidency Banks were nationalized and became subsidiaries of SBI. 1969: Nationalization of 14 private sector banks to bring 80% of lendable resources into the public sector. 1980: Nationalization of 6 more private sector banks. Induction Program for | Day 1 MILESTONES IN Indian Banking Narasimham Committee Recommendations: Advocated for transparency and deregulation in the banking sector. Recommended granting licenses to new players with a minimum of Rs. 100 crores in equity. Aimed to align Indian banking practices with global standards. Technological Advancements: Technology became central to banking operations. New generation private sector banks started with a technology driven approach from inception. Older private and public sector banks eventually migrated to Core Banking Systems and other technological products. Induction Program for | Day 1 Scheduled Banks & Non-Scheduled Banks in India 1. Scheduled Banks: Definition: Scheduled Banks are those that are listed in the Second Schedule of the Reserve Bank of India (RBI) Act, 1934. Eligibility: To qualify as a Scheduled Bank, the bank must have a paid-up capital and reserves of at least ₹5 lakh and satisfy the RBI that its affairs are not being conducted in a manner detrimental to the depositors' interests. Privileges: Access to liquidity support from the RBI in times of need. Eligible for loans from the RBI at bank rate. Membership in clearinghouses. Regulation: Heavily regulated by the RBI with stringent compliance requirements..2. Non-Scheduled Banks: Definition: Nonscheduled banks are not listed in the Second Schedule of the RBI Act, 1934. Characteristics: Typically, smaller banks with less capital and fewer reserves compared to Scheduled Banks. Not entitled to receive the same privileges from the RBI as Scheduled Banks. They do not have direct access to the RBI’s borrowing facilities. Regulation: Also regulated by the RBI but with lesser intensity compared to Scheduled Banks. These banks must still comply with the banking regulations in India. Induction Program for | Day 1 Classification of Bank In India Induction Program for | Day 1 Financial Regulators Induction Program for | Day 1 Activity 15 Min to research and come back to the class Research and list the Role of RBI Induction Program for | Day 1 Reserve Bank Of India (RBI) History The Reserve Bank of India (RBI) is India’s central banking institution, playing a crucial role in the country’s financial system. Here’s a brief overview of its history and regulatory role: History Establishment: The RBI was established on April 1, 1935, in accordance with the Reserve Bank of India Act, 1934. It was initially set up in Calcutta (now Kolkata) but later moved to Mumbai. Nationalization: The RBI was nationalized on January 1, 1949, following India’s independence. Evolution: Over the years, the RBI has evolved to address the changing needs of the Indian economy, including managing monetary policy, regulating the banking sector, and ensuring financial stability. Induction Program for | Day 1 Reserve Bank Of India (RBI) The Regulator Regulatory Role ❖ Monetary Authority: The RBI formulates and implements India’s monetary policy to maintain price stability and ensure adequate flow of credit to productive sectors. ❖ Regulator and Supervisor: It regulates and supervises the financial system, including commercial banks, financial institutions, and nonbanking financial companies (NBFCs), to ensure their soundness and stability. ❖ Issuer of Currency: The RBI is responsible for the issuance and supply of the Indian rupee, ensuring the availability of adequate currency notes and coins. ❖ Foreign Exchange Management: It manages the Foreign Exchange Management Act, 1999, to facilitate external trade and payments and promote orderly development and maintenance of the foreign exchange market in India. ❖ Developmental Role: The RBI also plays a developmental role by supporting initiatives to improve the financial infrastructure, promote financial inclusion, and enhance the efficiency of the financial system. Induction Program for | Day 1 RBI & Banking Regulation ACT The Reserve Bank of India (RBI) Act and the Banking Regulation Act are two key pieces of legislation that govern banking operations in India. Here's a brief overview of each: Reserve Bank of India (RBI) Act, 1934 Purpose: Establishes the Reserve Bank of India as the central bank of the country. Functions: Outlines the RBI's roles in monetary policy, financial stability, currency issuance, and regulation of the banking sector. Powers: Grants the RBI authority to regulate and supervise banks, manage foreign exchange, and implement monetary policy. Banking Regulation Act, 1949 Purpose: Regulates and supervises the banking sector in India. Functions: Provides a framework for licensing and regulating banks, ensuring their proper functioning, and protecting depositors' interests. Powers: Empowers the RBI to inspect banks, impose penalties, and ensure adherence to banking norms. Induction Program for | Day 1 Reserve Bank of India Role in Banking System TheReserve Bank of India (RBI) performs several crucial functions to maintain financial stability and support economic growth in India. Here are the key functions: 1. Monetary Authority Monetary Policy: Formulates and implements monetary policy to control inflation, stabilize the currency, and promote economic growth. This involves managing interest rates and money supply. 2. Regulator of the Financial System Bank Regulation: Regulates and supervises banks and other financial institutions to ensure their stability and soundness. Consumer Protection: Implements measures to protect the interests of depositors and consumers of financial services. 3. Issuer of Currency Currency Management: Issues and manages the supply of the Indian rupee. Ensures adequate supply of clean and genuine currency in the economy.. Induction Program for | Day 1 Reserve Bank of India Role in Banking System contd… 4. Manager of Foreign Exchange Foreign Exchange Management: Regulates and facilitates external trade and payments, and promotes orderly development and maintenance of the foreign exchange market in India 5. Developmental Role Financial Inclusion: Promotes financial inclusion by supporting initiatives to extend banking services to underserved areas and populations. Infrastructure Development: Supports and facilitates the development of financial infrastructure, such as payment and settlement systems. 6. Banker to the Government Government Banking: Acts as the banker to the central and state governments. Manages their accounts, handles public debt, and conducts government transactions. 7. Custodian of Foreign Exchange Reserves Reserve Management: Manages the country’s foreign exchange reserves to ensure adequate liquidity and support the rupee’s value. Induction Program for | Day 1 Subsidiaries of RBI Deposit Insurance and Credit Guarantee Corporation (DICGC) Purpose: Provides deposit insurance to depositors in case of bank failures and guarantees credit facilities extended by banks. Function: Ensures depositors' confidence in the banking system by protecting their deposits up to a certain limit. National Bank for Agriculture and Rural Development (NABARD) Purpose: Provides credit and financial support for the development of agriculture and rural areas. Function: Supports rural development through funding and capacity building initiatives, fostering agricultural growth, and improving rural infrastructure. Induction Program for | Day 1 Subsidiaries of RBI Small Industries Development Bank of India (SIDBI) Purpose: Focuses on the growth and development of small and medium sized enterprises (SMEs) in India. Function: Provides financial assistance, promotional support, and development programs for SMEs. Reserve Bank Information Technology Pvt. Ltd. (ReBIT) Purpose: Enhances IT infrastructure and services for the RBI and the Indian financial sector. Function: Supports the development and implementation of secure and efficient technology solutions. Induction Program for | Day 1 Controls in Indian Economy and Inflation Monetary Policy 1. Interest Rates: Adjusts key policy rates such as the repo rate, reverse repo rate, and bank rate to influence the cost of borrowing and the supply of money. 2. Open Market Operations (OMO): Buys or sells government securities to manage liquidity and control inflation. 3. Cash Reserve Ratio (CRR): Mandates the percentage of a bank’s deposits that must be kept with the RBI in the form of reserves. Increasing the CRR can reduce the amount of money available for lending, helping to control inflation. Inflation Targeting 1. Consumer Price Index (CPI): Uses CPI as a measure to set inflation targets and adjust monetary policy accordingly. 2. Inflation Management: Monitors inflation trends and implements measures to keep inflation within the target range, ensuring price stability. Induction Program for | Day 1 Controls in Indian Economy and Inflation Currency Management 1. Supply of Currency: Controls the supply of money and currency to manage liquidity and prevent inflationary pressures. 2. Foreign Exchange Management: Manages foreign exchange reserves and intervenes in the forex market to stabilize the rupee and control inflation arising from exchange rate fluctuations. Regulation and Supervision 1. Banking Regulation: Oversees and regulates banks to ensure stability and prevent practices that could lead to economic instability. 2. Financial Stability: Monitors and addresses systemic risks to maintain overall financial stability, which indirectly influences inflation. Induction Program for | Day 1 RBI Bank Rate Key Rates to understand 1. Bank Rate 1. Purpose: The bank rate is the rate at which the RBI provides long-term loans to commercial banks. It influences the interest rates charged by banks on loans and deposits. 2. Impact: An increase in the bank rate typically leads to higher borrowing costs for banks, which are then passed on to borrowers, potentially slowing down economic activity and controlling inflation. Conversely, a decrease in the bank rate lowers borrowing costs, stimulating economic activity. 2. Repo Rate 1. Purpose: The repo rate is the rate at which the RBI lends short-term funds to commercial banks against government securities. It is used to control liquidity and manage inflation. 2. Impact: When the repo rate is increased, it becomes more expensive for banks to borrow money from the RBI, leading to higher interest rates for loans and deposits. A decrease in the repo rate makes borrowing cheaper, encouraging economic activity. 3. Reverse Repo Rate 1. Purpose: The reverse repo rate is the rate at which the RBI absorbs excess liquidity from banks by offering them a return on their deposits with the RBI. 2. Impact: An increase in the reverse repo rate encourages banks to park more funds with the RBI, reducing the amount of money available for lending. A decrease in the reverse repo rate makes it less attractive for banks to park excess funds with the RBI, increasing the liquidity in the economy. Induction Program for | Day 1 RBI Bank RateKey Rates to understand 4. Marginal Standing Facility (MSF) Rate 1. Purpose: The MSF rate is the rate at which banks can borrow overnight from the RBI against government securities over and above the repo rate. 2. Impact: The MSF rate acts as a safety valve for the banking system to deal with unexpected liquidity shortages. A higher MSF rate discourages borrowing from the RBI, while a lower rate encourages it. 5. Cash Reserve Ratio (CRR) 1. Purpose: The CRR is the percentage of a bank's net demand and time liabilities (NDTL) that must be maintained as reserves with the RBI. 2. Impact: An increase in the CRR reduces the amount of money available for lending, helping to control inflation. A decrease in the CRR increases the amount of funds banks have for lending, stimulating economic activity. 6. Statutory Liquidity Ratio (SLR) 1. Purpose: The SLR is the percentage of a bank's net demand and time liabilities that must be maintained in the form of liquid assets like government securities. 2. Impact: Increasing the SLR reduces the amount of money available for lending, which can help control inflation. Decreasing the SLR increases the funds available for lending and investment. Induction Program for | Day 1 Activity Find out the current bank rate Induction Program for | Day 1 Developmental and Promotional Functions of RBI Setting Up Financial Institutions: The RBI has played a significant role in establishing institutions like NABARD, SFCs, DICGC, UTI, and IDBI. These institutions promote savings, mobilize funds, and provide finance to industries, agriculture, and other key sectors. Cooperative Credit Movement: The RBI has been instrumental in developing the cooperative credit movement to: Encourage Savings: Promote the habit of saving, especially among rural populations. Protect Villagers: Provide alternatives to money lenders, protecting villagers from exploitative practices. Provide Credit for Agriculture: Channel shortterm credit for agricultural activities through cooperative societies, ensuring farmers have access to affordable credit. Induction Program for | Day 1 The Reserve Bank of India (RBI) role in the Indian economy 1. Financial Inclusion To extend financial services to all segments of the population, especially the underprivileged and those in rural areas. Initiatives: Pradhan Mantri Jan Dhan Yojana (PMJDY) Basic Savings Bank Deposit Accounts (BSBDAs Financial Literacy Programs 2. Development of Rural and Agricultural Finance To ensure that credit reaches rural areas and supports agricultural activities, which are crucial for the Indian economy. Initiatives: Priority Sector Lending (PSL. Support to NABARD. 3. Promotion of Small and Medium Enterprises (SMEs) To support the growth of SMEs, which are vital for job creation and economic development. Initiatives: SIDBI Support Credit Guarantee Schemes 4. Infrastructure Development To create and enhance financial infrastructure that supports economic growth. Initiatives: Payment and Settlement Systems. Development of Financial Markets: Induction Program for | Day 1 The Reserve Bank of India (RBI) role in the Indian economy 5. Promotion of Digital Banking and Payments To promote digital banking and payments, enhancing accessibility and reducing transaction costs. Initiatives: Unified Payments Interface (UPI Promotion of Digital Literacy 6. Developmental Role in Financial Literacy To enhance the financial literacy of the population, enabling better financial decisionmaking. Initiatives: Financial Literacy Centers (FLCs) Campaigns and Workshops 7. Support for Green Banking and Sustainable Development To promote sustainable banking practices and support environmentally friendly projects. Initiatives: Guidelines on Environmental and Social Risk Management Support for Green. 8. Research and Development To promote research and innovation in the financial sector. Initiatives: RBI's Research Institutes Innovation Hub Induction Program for | Day 1 RBI Monetary Policy Monetary Policy refers to the actions taken by the Reserve Bank of India (RBI) to control the money supply and interest rates in the economy. The main goal of monetary policy is to ensure price stability (control inflation), support economic growth, and maintain financial stability. Key Aspects of Monetary Policy: 1. Inflation Control: The RBI uses tools like the repo rate (the rate at which banks borrow from the RBI) and the reverse repo rate (the rate at which banks deposit money with the RBI) to control inflation. When inflation is high, the RBI may increase the repo rate to make borrowing more expensive, thereby reducing spending and cooling down the economy. 1. Liquidity Management: The RBI manages the amount of money circulating in the economy. This is done through mechanisms like Open Market Operations (OMOs), where the RBI buys or sells government securities to either inject liquidity into the market or absorb it. 1. Credit Flow: By adjusting the Cash Reserve Ratio (CRR) and Statutory Liquidity Ratio (SLR), which are the portions of deposits that banks must hold in reserve, the RBI influences how much money banks can lend out. This impacts the availability of credit in the economy. 1. Growth Support: The RBI may reduce interest rates to encourage borrowing and investment, especially during periods of economic slowdown, to stimulate growth. Induction Program for | Day 1 RBI Annual Policy A comprehensive document is released every year that outlines the central bank's strategy for managing the economy over the next financial year. It includes projections, reviews of past performance, and future goals. The policy also gives insights into the economic outlook and the RBI’s approach to addressing challenges. Key Components of the Annual Policy: 1. Economic Outlook: The RBI provides its views on the current economic situation, including GDP growth projections, inflation expectations, and external sector developments. 1. Monetary Policy Stance: The policy outlines the RBI’s approach to monetary policy for the year, including key interest rate decisions and how the RBI plans to manage inflation and support growth. 1. Financial Sector Developments: The policy discusses measures for the development and regulation of the banking and financial sectors. This could include new guidelines, reforms, or initiatives to enhance financial stability. 1. Sectoral Focus: The policy often highlights specific sectors that need more attention, such as agriculture, MSMEs (Micro, Small, and Medium Enterprises), or infrastructure, and details the support the RBI plans to provide to these sectors. 1. Regulatory Changes: The RBI may announce changes in regulations that impact banks, NBFCs (NonBanking Financial Companies), or other financial institutions. This could involve changes in lending practices, capital requirements, or compliance norms. Induction Program for | Day 1 General Credit Controls and Checks on Lending Rates General Credit Controls and Checks on Lending Rates are important tools used by the Reserve Bank of India (RBI) to regulate the flow of credit in the economy and ensure financial stability. These measures help the RBI influence the lending behavior of banks, control inflation, and ensure that credit is available to priority sectors without leading to excessive risk-taking. General Credit Controls : 1. Cash Reserve Ratio (CRR) 2. Statutory Liquidity Ratio (SLR) 3. Open Market Operations (OMOs) 4. Bank Rate Checks on Lending Rates of Banks : 1. Repo Rate 2. Marginal Cost of Funds Based Lending Rate (MCLR) 3. Credit Ceiling 4. Interest Rate Caps Induction Program for | Day 1 Participants Introduction Your name, education and a unique quality Which dream will you be able to fulfill as a Banker? Induction Program for | Day 1 Key Agencies Under the RBI : DICGC Deposit Insurance and Credit Guarantee Corporation (DICGC) History: Established on July 15, 1978, the DICGC is a wholly owned subsidiary of the Reserve Bank of India (RBI). It was created under the Deposit Insurance and Credit Guarantee Corporation Act, 1961. Functions: Deposit Insurance: The DICGC insures bank deposits up to a certain limit (currently ₹5 lakh per depositor per bank). In the event of a bank failure, depositors are compensated up to this insured amount. Credit Guarantee: Initially provided credit guarantee to promote lending to smallscale industries, but this function has since been transferred to other agencies. Induction Program for | Day 1 Key Agencies Under the RBI : NABARD National Bank for Agriculture and Rural Development (NABARD) History: NABARD was established on July 12, 1982, by an act of the Indian Parliament. It was formed based on the recommendations of the B. Sivaraman Committee to address the credit needs of agriculture and rural development. Functions: Refinance Facility: NABARD provides refinance support to banks and financial institutions for extending credit to agriculture, rural infrastructure, and allied activities. Developmental Role: It undertakes various development and promotional activities, such as supporting SHGs (Self Help Groups), rural entrepreneurship, and capacity building initiatives. Supervisory Role: Supervises and regulates cooperative banks and regional rural banks (RRBs) to ensure financial stability in rural area Induction Program for | Day 1 Key Agencies Under the RBI: SIDBI Small Industries Development Bank of India (SIDBI) History: Established on April 2, 1990, under an Act of the Indian Parliament, SIDBI is the principal financial institution for the promotion, financing, and development of the Micro, Small, and Medium Enterprises (MSME) sector. Functions: Direct and Indirect Finance: SIDBI provides both direct finance to MSMEs and indirect finance through refinancing banks and financial institutions. Developmental Role: Facilitates credit flow to the MSME sector, supports development programs, and promotes entrepreneurship and innovation. Policy Advocacy: Engages in policy advocacy to improve the business environment for MSMEs and ensure their growth and competitiveness. Induction Program for | Day 1 Key Agencies Under the RBI: NPCI National Payments Corporation of India (NPCI) History: NPCI was incorporated in December 2008 as an umbrella organization for operating retail payments and settlement systems in India. It was established with the support of the RBI and Indian Banks’ Association (IBA). Functions: Retail Payments Infrastructure: NPCI manages and operates critical payment systems like UPI (Unified Payments Interface), IMPS (Immediate Payment Service), and AEPS (Aadhaar Enabled Payment System). Financial Inclusion: NPCI plays a key role in driving financial inclusion by providing digital payment platforms accessible to all, including those in rural areas. Innovation and Development: Continuously innovates and develops new payment products and services to enhance the efficiency and security of the payment's ecosystem in India. Induction Program for | Day 1 Key Agencies Under the RBI: CGTMSE Credit Guarantee Fund Trust for Micro and Small Enterprises (CGTMSE) History: The Credit Guarantee Fund Trust for Micro and Small Enterprises (CGTMSE) was established in August 2000 by the Government of India and SIDBI to provide credit guarantees to financial institutions for loans extended to micro and small enterprises. Functions: Credit Guarantee Scheme: Offers credit guarantees to banks and financial institutions, ensuring that loans extended to MSMEs are covered, thereby reducing the risk for lenders. Promoting Access to Credit: Encourages banks to lend to MSMEs without the need for collateral, improving access to credit for small businesses. Induction Program for | Day 1 Key Agencies Under the RBI: EXIM Bank Export Import Bank of India (EXIM Bank) History: Established on January 1, 1982, under the Export Import Bank of India Act, 1981, EXIM Bank is the premier export finance institution in India. Functions: Export Financing: Provides financial assistance to Indian exporters and importers, facilitating international trade. Development Finance: Supports the development of industries and infrastructure that contribute to exports, thereby boosting India’s export capabilities. Advisory Services: Offers advisory and consultative services to Indian exporters, helping them compete globally. Induction Program for | Day 1 Key Agencies Under the RBI: ECGC Export Credit Guarantee Corporation of India (ECGC) History: ECGC was established in 1957 as the Export Risks Insurance Corporation (ERIC) to provide export credit insurance and promote exports. It was later renamed ECGC in 1964. Functions: Export Credit Insurance: Provides insurance to Indian exporters against risks of nonpayment by foreign buyers due to commercial or political reasons. Credit Risk Management: Helps exporters manage risks associated with exporting, including political risks in unstable regions. Export Promotion: Facilitates access to export credit by providing guarantees to banks that extend credit to exporters, thereby promoting exports from India. Induction Program for | Day 1 Key Agencies Under the RBI: IDRBT Institute for Development and Research in Banking Technology (IDRBT) History: Established in 1996 by the Reserve Bank of India (RBI), IDRBT was set up to promote research and development in banking technology and enhance the technological capabilities of the Indian banking system. Functions: Research and Development: Conducts research and development activities in banking technology, including software development, security, and system integration. Training and Education: Provides training and educational programs for banking professionals to enhance their understanding and skills in banking technology. Technology Standards: Develops and promotes standards and guidelines for technology use in the banking sector to ensure interoperability and security. Consultancy and Advisory: Offers consultancy services to banks and financial institutions on technology related issues and helps in the implementation of advanced technology solutions. Role: IDRBT plays a crucial role in advancing banking technology in India, ensuring that the banking sector remains competitive and secure in the rapidly evolving technological landscape. Induction Program for | Day 1 RBI in the Indian Banking Industry The Reserve Bank of India (RBI) is the central bank responsible for regulating and supervising the Indian banking system, ensuring financial stability, and implementing monetary policy to control inflation and support economic growth. It oversees the functioning of commercial banks, sets key interest rates, and manages the money supply through tools like the repo rate, CRR, and SLR. DICGC insures bank deposits and provides credit guarantees to enhance financial stability. NABARD supports rural and agricultural development by providing refinance facilities and supervising cooperative banks. SIDBI focuses on promoting and financing micro, small, and medium enterprises (MSMEs) to boost entrepreneurship and job creation. CGTMSE offers credit guarantees to encourage lending to micro and small enterprises without collateral. NPCI operates critical retail payment systems like UPI and IMPS, driving digital payments and financial inclusion. EXIM Bank provides export financing and supports international trade. ECGC offers export credit insurance to protect against nonpayment risks, promoting Indian exports. Together, these agencies facilitate efficient credit flow, financial inclusion, and economic development, contributing to a stable and robust banking sector and broader economic growth. Induction Program for | Day 1 Quiz Time Induction Program for | Day 1 Question 1: When was the Reserve Bank of India (RBI) established? A. 1935 B. 1947 C. 1951 D. 1960 Induction Program for | Day 1 Answer 1: 1. When was the Reserve Bank of India (RBI) established? A. 1935 B. 1947 C. 1951 D. 1960 Induction Program for | Day 1 Question 2: Which of the following agencies was established to provide deposit insurance and credit guarantees to enhance financial stability? A. NABARD B. DICGC C. SIDBI D. ECGC Induction Program for | Day 1 Answer 2: Which of the following agencies was established to provide deposit insurance and credit guarantees to enhance financial stability? A. NABARD B. DICGC C. SIDBI D. ECGC Induction Program for | Day 1 Question 3: What is the primary function of the National Payments Corporation of India (NPCI)? A. Providing export credit B. Refinancing loans to rural insurance areas D. Offering credit guarantees C. Managing retail payment systems and promoting digital payments for small enterprise Induction Program for | Day 1 Answer 3: What is the primary function of the National Payments Corporation of India (NPCI)? A. Providing export credit B. Refinancing loans to rural insurance areas C. Managing retail payment D. Offering credit guarantees systems and promoting digital for small enterprise payments Induction Program for | Day 1 Question 4: Which agency is specifically responsible for supporting micro, small, and medium enterprises (MSMEs) in India? A. EXIM Bank B. CGTMSE C. SIDBI D. NABARD Induction Program for | Day 1 Answer 4: Which agency is specifically responsible for supporting micro, small, and medium enterprises (MSMEs) in India? A. EXIM Bank B. CGTMSE C. SIDBI D. NABARD Induction Program for | Day 1 Question 5: The Export Credit Guarantee Corporation of India (ECGC) provides insurance to exporters against which type of risk? A. Operational Risk B. Political Risk C. Market Risk D. Credit Risk Induction Program for | Day 1 5: The Export Credit Guarantee Corporation of India (ECGC) provides insurance to exporters against which type of risk? A. Operational Risk B. Political Risk D. Credit Risk C. Market Risk Induction Program for | Day 1 The Act’s Which Define Banking Industry Several acts support and regulate the banking industry in India, ensuring its smooth functioning and stability. Here’s a brief overview of some key legislations: 1. Reserve Bank of India Act, 1934:Monetary policy, regulation of banks, foreign exchange management, and currency issuance. 2. Banking Regulation Act, 1949 : Licensing of banks, control over management, amalgamation and liquidation, audit, and inspection of banks. 3. Negotiable Instruments Act, 1881:Defines negotiable instruments, lays down rules for their transfer, endorsement, dishonor, and provides legal recourse in case of disputes. 4. Companies Act, 2013:: Incorporation of companies, responsibilities of directors, shareholder rights, mergers and acquisitions, and corporate governance. 5. Securitization and Reconstruction of Financial Assets and Enforcement of Security Interest (SARFAESI) Act, 2002: Allows banks to seize and sell assets without the intervention of courts in case of loan defaults. Induction Program for | Day 1 The Act’s Which Define Banking Industry 6. Insolvency and Bankruptcy Code (IBC), 2016; Establishes a framework for the liquidation of assets, reorganization, and debt recovery, helping banks recover loans from insolvent entities. 7. Payment and Settlement Systems Act, 2007:Establishes rules for payment systems, authorizes the RBI to supervise and regulate them, and promotes digital transactions. 8. Prevention of Money Laundering Act (PMLA), 2002: Requires banks to follow Know Your Customer (KYC) norms, report suspicious transactions, and maintain records to combat money laundering. 9. Foreign Exchange Management Act (FEMA), 1999:Facilitates external trade and payments, and promotes the orderly development and maintenance of the foreign exchange market in India. 10. Deposit Insurance and Credit Guarantee Corporation Act, 1961:Ensures that depositors are compensated up to a certain limit in the event of a bank failure. Induction Program for | Day 1 The Bank &The customer Bank Customer Relationship The relationship between a bank and its customer is based on mutual trust and legal obligations. It can be categorized as: 1. Debtor Creditor Relationship. 2. Creditor Debtor Relationship 3. Agent Principal Relationship Rights and Obligations of a Banker Rights of a Banker: 1. Right to Lien: The bank has the right to retain the customer’s goods or securities until a debt is repaid. 2. Right to Setoff: The bank can combine and offset accounts of the customer to recover dues. 3. Right to Close Account: The bank can close an account if it finds reasons like illegal activities or non maintenance of minimum balance. Obligations of a Banker: 1. Obligation to Honor Cheques: The bank must honor cheques if the account has sufficient funds. 2. Obligation of Confidentiality: The bank is required to keep customer information confidential, barring some legal exceptions. 3. Obligation to Provide Statement of Account: The bank must provide periodic statements of the customer's account. Induction Program for | Day 1  Indian Contract Act,1872 The law of contract is a very important commercial law which affects the trade Commerce and Industry certain important provisions of the act having a bearing on the banking are discussed here under 1. Contract defined according to Section 2 (H) of the act a contract means and agreement enforceable by law. There must be a lawful proposal by one party( promisor) and the other party must accept the proposal (promisee).There must also be a lawful consideration for both the parties to enter into an agreement as per the desire of the promisor when the promisee has agreed to do or abstain from doing something such promise is called consideration. The essentials of a valid contract agreements between the parties, free consent, valid consideration and both the parties must have capacity to contract Competency to contract according to section 11 of the act every person is competent to contract who is of the age of majority according to the law to which he is subject and who is of sound mind and is not disqualified from contracting by any law to which he is subject. Induction Program for | Day 1  The Sale of Goods Act,1930 Scope of the Act The sale of Goods Act deals with ‘Sale of Goods Act,1930,’contract of sale of goods is a contract whereby the seller transfers or agrees to transfer the property in goods to the buyer for a price.” ‘Contract of sale’ is a generic term which includes both a sale as well as an agreement to sell. Essential elements of Contract of sale 1. Seller and buyer - There must be a seller as well as a buyer. ’Buyer’ means a person who buys or agrees to buy goods[Section 2910].’Seller’ means a person who sells or agrees to sell goods [Section 29(13)]. 2. Goods -There must be some goods. ’Goods’ means every kind of movable property. 3. Transfer of property - Property means the general property in goods, and not merely a special property[Section 2(11)]. General property in goods means ownership of the goods. Special property in goods means possession of goods. Thus, there must be either a transfer of ownership of goods or an agreement to transfer the ownership of goods. The ownership may transfer either immediately on completion of sale or sometime in future in agreement to sell. 4. Price There must be a price- Price here means the money consideration for a sale of goods[Section 2(10)].When the consideration is only goods, it amounts to a ‘barter’ and not sale. When there is no consideration ,it amounts to gift and not sale. 5. Essential elements of a valid contract In addition to the aforesaid specific essential elements, all the essential elements of a valid contract as specified under Section 10 of Indian Contract Act,1872 must also be present since a contract of sale is a special type of a contract. Induction Program for | Day 1 Negotiable Instruments Act, 1881 (NI Act) Key Provisions of the NI Act: 1. Types of Negotiable Instruments: 1. Promissory Note: A written promise by one person to pay another a certain sum of money. 2. Bill of Exchange: An order by one person to another to pay money to a third party. 3. Cheque: A bill of exchange drawn on a specified banker and payable on demand. 2. Endorsement and Transfer: 1. The Act outlines how these instruments can be endorsed and transferred from one person to another, making them legally binding. 3. Liabilities and Rights of Parties: 1. The Act defines the rights and obligations of the drawer, drawee, and payee. For example, in the case of a cheque, the drawer is the person who writes the cheque, the drawee is the bank, and the payee is the person to whom the cheque is payable. 4. Dishonor of Cheques: 1. Section 138 deals with the dishonor of cheques due to insufficient funds. It prescribes penalties, including fines and imprisonment for the drawer if the cheque is dishonored, and a legal notice is not responded to within 15 days. Induction Program for | Day 1 Negotiable Instruments Act, 1881 (NI Act) Banker’s Rights and Duties: 1. Right to charge interest and commission for services rendered. 2. Right of lien on securities deposited with the bank. 3. Duty of confidentiality regarding customer information, except under legal obligations. 4. Duty to honor cheques presented if there are sufficient funds. 1. Penalties for Dishonor: The Act outlines specific penalties for the dishonor of cheques, including legal action against the drawer and compensation for the payee. 2. Legal Recourse: It provides legal recourse for individuals and businesses if a negotiable instrument is dishonored, ensuring a reliable and trustworthy financial system. Banker and Customer Provisions under the NI Act: Banker's Obligations: Honor cheques are presented within banking hours if sufficient funds exist. Provide reasonable notice to the customer if the bank intends to dishonor a cheque due to insufficient funds. Customer's Obligations: Maintain sufficient balance to cover cheques issued. Notify the bank immediately in case of a lost or stolen cheque to prevent unauthorized transactions.. Induction Program for | Day 1 Negotiable Instruments Act, 1881 (NI Act) : Instruments Induction Program for | Day 1 Negotiable Instruments Act, 1881 (NI Act) : Promissory Note Induction Program for | Day 1 Negotiable Instruments Act, 1881 (NI Act) : Bill Of Exchange Bill of exchange: Signed by drawer/maker Unconditional order Direction to the drawee Amount is certain Payee is certain Acceptance by drawee required Usance bill to be stamped Days of grace Induction Program for | Day 1 Negotiable Instruments Act, 1881 (NI Act) : Cheque Induction Program for | Day 1 Negotiable Instruments Act, 1881 (NI Act) : Cheque Cheque: Bearer and Order Endorsements Blank/full Amount in words and figures Alterations Material alterations Mutilation Signature Importance Verification Induction Program for | Day 1 Negotiable Instruments Act, 1881 (NI Act) : Cheques Sections to Remember Section Section 31 31 Duty of banker to honour cheques if funds are available Duty of banker to honour cheques if funds are available Wrongful return of cheques will make the banker liable to the drawer Wrongful return of cheques will make the banker liable to the drawer Section 85 Banker is discharged Section 85in due course by payment Banker is discharged by payment in due course Payment in accordance with the apparent tenor of the instrument Section 10: Payment in Due Course In good faith and without negligence To any person in possession thereof Payment Under circumstances which in accordance do not afford a reasonablewith the ground forapparent tenor believing that he is of notthe instrument entitled to receive payment In good faith and without negligence To any person in possession thereof Under circumstances which do not afford a reasonable ground for believing that he is not entitled to receive payment Induction Program for | Day 1 Negotiable Instruments Act, 1881 (NI Act) : Cheques Induction Program for | Day 1 Negotiable Instruments Act, 1881 (NI Act) : Cheques Induction Program for | Day 1 Negotiable Instruments Act, 1881 (NI Act) : Cheques Induction Program for | Day 1 Negotiable Instruments Act, 1881 (NI Act) : Cheques Paying banker and collecting banker Paying banker’s protection if payment is a payment in due course Co llecting ba nker’s pro tectio n under Section 131 Induction Program for | Day 1 Participants Introduction Your name, education and a unique quality Which dream will you be able to fulfill as a Banker? Induction Program for | Day 1  Checking of Cheques Guide to Paying Banker and Collecting Banker Induction Program for | Day 1 Cheque : Definition & it’s Charcteristics Cheque is defined under Section 6 of the NI Act as: A bill of exchange drawn on a specified bank and payable on demand Characteristics of Cheque Cheque is a bill of exchange. Cheque is always drawn on a banker. Cheque is always payable on demand. Cheque is an unconditional order. Amount of a cheque must be certain and specific. Cheque must contain the name of person to whom the payment must be made. Payee must be certain and it should not be ambiguous Induction Program for | Day 1 Parties to Cheque Payee Drawee Drawer Induction Program for | Day 1 Important features of cheque 1. Date Undated : It cannot be passed – banker cannot fill it also Post date :The date is yet to come – It’s a future date. We cannot pass the same Stale cheque : It is more than Three months old 2. Amount Amount in words and figures should tally. Otherwise, we have to return the cheque with the reason “ amount in words and figures differ” >>> though the NI Act permits to pay such cheques with the amount in words, in practice we return 3. Bearer or order cheque Bearer cheque can be paid to any one who presented the cheque Order cheque to be paid only after verification of the payee / presenter Changing of bearer cheque to order cheque is not considered as material alteration Alteration in a cheque Endorsements Induction Program for | Day 1 Important features of cheque : Alterations 1. General Rule: Alterations in a cheque are generally not permitted. Any change in important details like the date, payee’s name, or amount may lead to the cheque being dishonored. 2. Permissible Alterations: Date Alteration: In some cases, if the date is altered, it must be clearly done, and the drawer (the person who writes the cheque) must authenticate the change with their full signature next to the alteration. Amount Alteration: Any alteration in the amount, either in words or figures, is risky and often leads to dishonoring. If necessary, the drawer must sign near the alteration to confirm the change. Payee Name Alteration: Changing the payee’s name is generally not permitted, and if done, it often leads to the cheque being rejected by the bank. Only Alteration of date is allowed in cheque presented for clearing. 3. Consequences of Alterations: Cheque Dishonoring: Banks may dishonor a cheque if alterations are found, especially if they are not authenticated by the drawer’s signature. Legal Issues: Unauthorized alterations can lead to legal consequences, including charges of fraud or forgery. Rejection: If a cheque has unauthorized or unclear alterations, the bank may reject it, causing delays or nonpayment. Induction Program for | Day 1 Important features of cheque 4. Precautions: Avoid Alterations: It’s best to avoid making any alterations to a cheque. If a mistake is made, it is often safer to cancel the cheque and issue a new one. Use Ink: Always use ink to fill out a cheque, as pencil marks can be easily altered. Sign Clearly: Ensure that any necessary alterations are clearly signed by the drawer to validate the changes. 5. Crossing a Cheque: Crossed cheques are less prone to fraud because they must be deposited directly into a bank account rather than cashed. 6. Security Features: Modern cheques often come with security features like watermarks and special inks that make alterations difficult and easy to detect. 7. Bank Policies: Different banks may have specific policies regarding alterations, so it’s advisable to check with your bank if any change is necessary. Induction Program for | Day 1 Important features of cheque : Endorsements Endorsement is the act of signing the back of a cheque or other negotiable instrument to transfer ownership or confirm receipt of the payment. Here are key aspects of endorsement: 1. Types of Endorsement: Blank Endorsement: The payee signs the back of the cheque without specifying a new payee. This makes the cheque payable to the bearer, allowing anyone holding it to cash or deposit it. Special Endorsement: The payee signs the cheque and specifies a new payee by writing "Pay to the order of [New Payee's Name]." This transfers the cheque to the new payee. Restrictive Endorsement: The payee endorses the cheque by writing "For deposit only" along with the bank account number. This restricts the cheque's use to deposit into the specified account only. Conditional Endorsement: The payee places a condition on the cheque, such as "Pay to [New Payee's Name] upon the completion of [Condition]." The condition must be met for the endorsement to be valid. Partial Endorsement: This type involves endorsing only a portion of the cheque's amount to another party. It is generally not recognized in banking practices. Induction Program for | Day 1 Important features of cheque : Endorsements 2. Importance of Endorsement: Transfer of Ownership: Endorsement allows the payee to transfer the cheque to another party, who can then deposit or cash it. Negotiability: A cheque is a negotiable instrument, and endorsement facilitates its transferability, making it easier to use in various transactions. Security: Restrictive endorsements add security by limiting how and where the cheque can be cashed or deposited. 3. Procedure for Endorsement: Proper Endorsement: The endorsement should be made on the back of the cheque, usually at the top. It should match the payee's name as it appears on the front. Signature: The signature should be legible and match the name of the payee. For restrictive endorsements, additional instructions (e.g., "For deposit only") should be clearly written. Avoiding Issues: Ensure that the endorsement is done before the cheque is deposited or cashed. Misplaced or incorrect endorsements can cause delays or result in the cheque being returned.. Induction Program for | Day 1 Important features of cheque : Endorsements 4. Endorsement in Favor of a Bank: When a cheque is endorsed in favor of a bank, it is typically for deposit into an account. This type of endorsement is common in business transactions and ensures that the cheque is credited to the right account. 5. Legal Aspects: Liability: The endorser may be held liable if the cheque is dishonored. This means that if the cheque bounces, the person who endorsed it might be responsible for paying the amount. Endorsement for Negotiation: Once endorsed, a cheque can be further endorsed by the new payee, continuing the chain of transfer. Each endorser is liable if the cheque is not honored. 6. Restrictions and Precautions: Endorsement with Care: Endorsements should be done carefully to avoid fraud or misuse. It's best to use restrictive endorsements when depositing cheques. Legal Considerations: Always ensure that endorsements are legally sound to avoid disputes or legal issues. Endorsement is a crucial aspect of handling cheques, facilitating their transfer, and ensuring secure and proper payment processing. Induction Program for | Day 1 Crossing on the cheque Types of Cheque Crossing: 1. General Crossing: 1. Description: Two parallel lines are drawn across the top left corner of the cheque. 2. Label: Inside the lines, "Account Payee" or "Not Negotiable" may be written. 3. Purpose: This ensures that the cheque can only be deposited into the payee's account and not cashed over the counter. 1. Special Crossing: 1. Description: Two parallel lines are drawn across the top left corner, but with the name of a specific bank between them. 2. Label: For example, “State Bank of India” might be written between the lines. 3. Purpose: This restricts the cheque to be deposited only in an account with the named bank, ensuring more control over the payment process. Induction Program for | Day 1 Cheque Truncation System- CTS 2010 Induction Program for | Day 1 Cheque truncation system - CTS 2010- Intoduction Induction Program for | Day 1 Paying & Collecting Banker in Clearing Induction Program for | Day 1 Paying & Collecting Banker in Clearing Induction Program for | Day 1 Cheque Truncation System and Clearing Process Cheque Truncation System (CTS) A process where a digital image of a cheque is captured and transmitted electronically for clearing, eliminating the need for physical movement of cheques. Key Components: Image Capture: Digital images of cheques are captured by the bank using a scanner. Image Transfer: These images and associated data are sent electronically to the clearinghouse and drawee bank. Image Archival: The images and data are stored securely for future reference. Advantages: Speed: Faster clearing, often within 24 hours. Security: Enhanced with features like watermarking and encryption. Cost Efficiency: Reduced costs by eliminating the need for physical transport. Environmental Impact: Reduced paper usage. Induction Program for | Day 1 Cheque Truncation System and Clearing Process CTS Clearing Process Step 1: Deposit of Cheque Cheque image and data are captured and sent electronically by the bank. Step 2: Clearinghouse Operations The clearinghouse verifies, sorts, and forwards the cheque data to the drawee bank. Step 3: Drawee Bank Verification The drawee bank checks the signature and account balance, then debits the account if valid. Step 4: Settlement and Finalization The clearinghouse coordinates settlement, and the presenting bank credits the depositor's account, usually within 24 hours. The Cheque Truncation System revolutionizes the traditional cheque clearing process, making it faster, safer, and more efficient. It is a key component in the modernization of banking services, especially in a country like India, where cheques remain a popular mode of payment. Induction Program for | Day 1 Traditional Verses CTS Clearing Induction Program for | Day 1 Traditional Verses CTS Clearing Induction Program for | Day 1 Activity: Banking Overview Group 1 Why do banks exist? Group 2 Why do banks need customers? Group 4 What are the products and services of a bank? Group 3 What all does a bank do? Group 5 Why do customers come to a bank? Induction Program for | Day 1 Debrief : Why do Bank exist Constituent of Financial Payment and Intermediaries Settlement System Role of Bank Provider of Other Provider of Supportive Financial Financial Services Services Induction Program for | Day 1 Why do banks need customers Induction Program for | Day 1 What do banks do Induction Program for | Day 1 What are the Products of a bank Induction Program for | Day 1 Types of Products – Product Suite Induction Program for | Day 1 Why do customers come to a bank New products Deposits and Loans Service Related Requests Statements Address Change Fund Transfer Demand Drafts Cheque Books Other Investment Products, etc. Induction Program for | Day 1 Types of Customers Induction Program for | Day 1 Participants Introduction Your name, education and a unique quality Which dream will you be able to fulfill as a Banker? Induction Program for | Day 1 HDFC Bank – Hi(gh)Story & Achievements Induction Program for | Day 1 Mission and Values Mission and Core Values Vision, Mission And Values HDFC Bank’s mission is to be a worldclass Indian bank. The twofold objective: 1. To be the preferred provider of banking services for target retail and wholesale customer segments. 2. To achieve healthy growth in profitability, consistent with the bank’s risk appetite. HDFC Bank’s core values are designed to guide its operations and interactions. Here are the key values they uphold: 1. Operational Excellence: Striving for efficiency and effectiveness in all processes. 1. Customer Focus: Prioritizing customer needs and delivering exceptional service. 1. Product Leadership: Innovating and leading in product offerings. 1. People: Valuing and nurturing their employees. 1. Sustainability: Committing to sustainable practices and corporate responsibility. Induction Program for | Day 1 History & Milestones HDFC Bank is one of India's leading private sector banks, known for its robust financial performance, innovative products, and customercentric services. Here's a brief history and key milestones of HDFC Bank since its inception: 1. Inception and Early Years (19941995) 1994: HDFC Bank was incorporated in August as a subsidiary of HDFC Ltd. 1995: The bank started operations as a scheduled commercial bank in January. 2. Initial Growth and Expansion (19961999) 1996: Launched its IPO and listed on BSE and NSE. 1999: Introduced the first international debit card with Visa. 3. Strategic Mergers and Acquisitions (20002008) 2000: Merged with Times Bank, marking the first merger between private banks in India. 2008: Merged with Centurion Bank of Punjab, significantly expanding its branch network. Induction Program for | Day 1 History & Milestones 4. Technological Innovations and Digital Leadership (20012018) 2001: Launched its net banking platform. 2015: Introduced a 10second personal loan disbursement service. 2018: Launched ‘Eva,’ an AIbased chatbot for customer service. 5. Achievements and Awards (20142019) 2014: Became the first Indian bank to cross ₹5 trillion in market capitalization. 2017: Ranked as the Most Valuable Brand in India by BrandZ. 2019: First Indian bank to cross ₹10 trillion in market capitalization. 2019: Crossed 5,000 branches across India. 6. Recent Developments (20202023) 2020: Recognized as the Best Bank in India by Euromoney Awards. 2021: Faced temporary restrictions from RBI on issuing new credit cards. 2022: Announced merger with HDFC Ltd., creating one of the largest mergers in Indian corporate history. 2023: The HDFCHDFC Bank merger was completed. Induction Program for | Day 1  Our Business Business Segment Retail Banking Deposits: Insurance Wealth Savings Loans: Home Digital NRI Banking: Payments & AgriBusiness: Ecommerce Products: Life Investments: Management: Rural Banking Accounts, Loans, Auto Banking: Net NRE/NRO Digital Crop Loans, and Insurance, Cards: Credit Mutual Funds, Private & Financial Current Loans, Banking, Accounts, Products: Kisan Credit Consumer General Key Products Cards, Debit Demat Banking, Inclusion: Accounts, Personal Mobile FCNR Payment Card, Tractor Finance: Buy Insurance, & Services Cards, Accounts, Investment Basic Savings Fixed Loans, Banking, Deposits, Solutions, Loans, Now Pay Health Prepaid Cards Insurance Advisory, Accounts, Deposits, Education PayZapp, UPI Remittances, SmartHub, AgriInvestme Later, EMI Insurance & Products Portfolio Microfinance Recurring Loans Services Investments PayZapp nts Cards Mutual Fund Management Deposits Distributions Induction Program for | Day 1 Our Business Treasury Business Wholesale Banking and Segment Markets Investment Banking: Corporate Banking: SME Banking: Loans, Securities Trading: Treasury Services: Debt Capital Markets, Key Products & Working Capital Business Accounts, Stockbroking, Foreign Exchange, Mergers & Services Finance, Term Loans,Supply Chain Derivatives Trading, Derivatives, Fixed Acquisitions, Equity Trade Finance Finance IPO Services Income Capital Markets Induction Program for | Day 1 Who is a Modern banker? Induction Program for | Day 1 Quiz Time Induction Program for | Day 1 Discussion Q What is the key purpose of the Negotiable Instruments Act, 1881? Choose the correct options. Govern banking A Regulate money B operations lending Define rules for C negotiable instruments D Monitor stock like cheques exchanges Induction Program for | Day 1 Discussion A What is the key purpose of the Negotiable Instruments Act, 1881? Choose the correct options. Govern banking A Regulate money B operations lending Define rules for C negotiable instruments D Monitor stock like cheques exchanges Induction Program for | Day 1 Discussion Q When was HDFC Bank established? Choose the correct options. A 1984 B 1994 C 2004 D 1996 Induction Program for | Day 1 Discussion A When was HDFC Bank established? Choose the correct options. A 1984 B 1994 C 2004 D 1996 Induction Program for | Day 1 Discussion Q How many branches does HDFC Bank have across India? Choose the correct options. A 7000 B 9000 C 7800+ D 6500 Induction Program for | Day 1 Discussion A How many branches does HDFC Bank have across India? Choose the correct options. A 7000 B 9000 C 7800+ D 6500 Induction Program for | Day 1 Discussion Q Which entity regulates HDFC Bank in India? Choose the correct options. A SBI B CBI NABARD C D RBI Induction Program for | Day 1 Discussion A Which entity regulates HDFC Bank in India? Choose the correct options. A SBI B CBI NABARD C D RBI Induction Program for | Day 1 Discussion Which of the following is considered good communication etiquette Q in customer service? Choose the correct options. Listening actively and Speaking in a low, A responding clearly B inaudible voice Using jargon and Speaking in a low, C technical terms D inaudible voice Induction Program for | Day 1 Discussion Which of the following is considered good communication etiquette A in customer service? Choose the correct options. Listening actively and Speaking in a low, A responding clearly B inaudible voice Using jargon and Speaking in a low, C technical terms D inaudible voice Induction Program for | Day 1 Discussion What is one of the primary roles of a Customer Service Executive in Q HDFC Bank? Choose the correct options. Crossselling banking A Auditing financial B products statements Approving large loans Setting up new C independently D branches Induction Program for | Day 1 Discussion What is one of the primary roles of a Customer Service Executive in A HDFC Bank? Choose the correct options. Crossselling banking A Auditing financial B products statements Approving large loans Setting up new C independently D branches Induction Program for | Day 1 Discussion Q What is the purpose of customer profiling in banking? Choose the correct options. To predict stock market A To create customer B trends databases To tailor financial To enhance C products according to D customer needs marketing efforts Induction Program for | Day 1 Discussion A What is the purpose of customer profiling in banking? Choose the correct options. To predict stock market A To create customer B trends databases To tailor financial To enhance C products according to D customer needs marketing efforts Induction Program for | Day 1 Time to Vigil Induction Program for | Day 1