Food And Beverage Services NC II PDF

FOOD AND BEVERAGE SERVICES NC II This year, let your dreams be bigger than your fears. A fresh start isn't a place, it's a mindset. Every day is a blank page. Write a good one this year. The New Year is your opportunity to shine brighter than ever. Don't wait for the perfect moment; create i...

FOOD AND BEVERAGE SERVICES NC II This year, let your dreams be bigger than your fears. A fresh start isn't a place, it's a mindset. Every day is a blank page. Write a good one this year. The New Year is your opportunity to shine brighter than ever. Don't wait for the perfect moment; create it this year. New Year, same you—just wiser, stronger, and braver.  Explain and discuss the core concepts in food and beverage services Identify the duties and responsibilities of a waiter/food service attendants Describe the qualities, skills and knowledge of food service attendants FRONT OFFICE CASHIERING How do cashiers collect cash/ payment from the guest? Handling Cash and its Equivalent 1. Organizing Bills: Place bills lengthwise in the register to avoid confusion and as a safeguard against intentional manipulation. 2. Counting Change: Count change manually, ascending by the hundreds, to assure the guest and provide an additional layer of verification. Handling Bills by Credit Card: 1. Verification: Verify the credit card details, ensuring it is in the guest's name, valid, and not cancelled. Check the cancellation bulletin to confirm the card's validity. 2. Credit Limit: Be aware of the credit limit and obtain approval if charges exceed the limit. What is food and Beverage Attendant/Waiter? Record cheque details on the registration card. Do not accept post-dated cheques.  DUTIES AND RESPONSIBILITIES OF THE FOOD AND BEVERAGE ATTENDANT/WAITER  DUTIES AND RESPONSIBILITIES OF THE FOOD AND BEVERAGE ATTENDANT/WAITER 3. Card Condition: Do not honor damaged or mutilated cards; verify immediately with the credit card company. 4. Transaction Process: Swipe or imprint the card on the correct voucher. Imprint embossed data on the sales slip using an imprinter. 5. Signature Verification: Ask the guest to sign the sales slip, compare the signature with that on the card, and complete the transaction accordingly. Payment by Cheques: 1.Approval and Verification:  Obtain management guidelines on acceptable cheques.  Ensure cheques are payable to the hotel and not to "cash." 2. Manager's Approval: Seek managerial approval for cheques that you think is suspicious. 2. Manager's Approval: Seek managerial approval for cheques that you think is suspicious. 2. Manager's Approval: Seek managerial approval for cheques that you think is suspicious. What is food and Beverage Attendant/Waiter? Record cheque details on the registration card. Do not accept post-dated cheques. What is food and Beverage Attendant/Waiter? Record cheque details on the registration card. Do not accept post-dated cheques. What is food and Beverage Attendant/Waiter? Record cheque details on the registration card. Do not accept post-dated cheques. What is food and Beverage Attendant/Waiter? Record cheque details on the registration card. Do not accept post-dated cheques.