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This document contains IT exam questions, including troubleshooting, security, and network-related concepts. It covers topics such as data storage methods, virtualization, and hardware components. The questions span a range of IT topics.
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TEST 1: Question 1: A small company is considering moving many of its data center functions to the cloud. What are the three advantages of this plan? (Choose three.) The company only needs to pay for the amount of processing and storage capacity that it uses...
TEST 1: Question 1: A small company is considering moving many of its data center functions to the cloud. What are the three advantages of this plan? (Choose three.) The company only needs to pay for the amount of processing and storage capacity that it uses The company does not need to be concerned about how to handle increasing data storage and processing demands with in-house data center equipment The company can increase processing and storage capacity as needed and then decrease capacity when it is no longer needed. Question 2: A customer comes into a computer parts and service store. The customer is looking for a device to manually input text for a new networking textbook that the customer is writing. What device should the store owner recommend to accomplish the required task? keyboard Question 3: During the troubleshooting of a PC that will not boot, it is suspected that the problem is with the RAM modules. The RAM modules are removed and put into another PC, which successfully powers on. The RAM modules are then put back into the original PC and it now successfully powers on as well. What was the most likely cause of the problem? The RAM modules were not seated firmly. Question 4: An employee reports that each time a workstation is started it locks up after about 5 minutes of use. What is the most likely cause of the problem? The CPU is overheating. Question 5: The IT department is reporting that a company web server is receiving an abnormally high number of web page requests from different locations simultaneously. Which type of security attack is occurring? DDos-Phishing, spyware, and social engineering are security attacks that collect network and user information Question 6: A technician is troubleshooting a 4-year-old computer that takes a long time to boot, and identifies that the BIOS rediscovers all the hardware at every boot. What action would fix this problem Replace the CMOS battery Question 7: What are two advantages of using PC virtualization? (Choose two.) It can provide cost savings It allows multiple operating systems to run on a single PC simultaneously Question 8 Which factor affects the speed of an inkjet printer? The desired quality of the image Question 9: Which two components are commonly replaced when a computer system with a newer motherboard is being upgraded? (Choose two.) CPU RAM Question 10: A network specialist has been hired to install a network in a company that assembles airplane engines. Because of the nature of the business, the area is highly affected by electromagnetic interference. Which type of network media should be recommended so that the data communication will not be affected by EMI? Fiber Optic Question 11: A web designer installed the latest video editing software and now notices that when the application loads, it responds slowly. Also the hard disk LED is constantly flashing when the application is in use. What is a solution to solve the performance problem? Adding more RAM Question 12: What is the definition of a script file? A simple text file used to automate processes and tasks. Question 13: Which two items are used in asymmetric encryption? (Choose two.) A public Key A Private Key Question 14: Which two statements are true of a laptop CPU when compared to a desktop CPU? (Choose two.) Laptop CPUs use smaller cooling devices. Laptop CPUs are designed to produce less heat. Question 15: What are two functions of a print server? (Choose two.) Provide print resources to all connected client computers. Store print jobs in a queue until the printer is ready. Question 16: After confirming the removal of a virus from a computer, how should the technician ensure and verify the full functionality of the system? Check for the latest OS patches and updates Question 17: A customer comes into a computer parts and service store. The customer is looking for a device to help a person with accessibility issues input instructions into a laptop by using a pen. What device should the store owner recommend to accomplish the required task? Stylus Question 18: A technician has assembled a new computer and must now configure the BIOS. At which point must a key be pressed to start the BIOS setup program? During the Power-On Self-Test (POST) Question 19: When would a printer be considered a network host? When it is connected to a Switch. Question 20: A high technology company has an issue with unauthorized people gaining access into the company by following an authorized employee through the secure entrance. Which two measures could help with this security breach? (Choose two.) Security guard that checks IDs Mantrap Question 21: A technician is troubleshooting a problem where the user claims access to the Internet is not working, but there was access to the Internet the day before. Upon investigation, the technician determines that the user cannot access the network printer in the office either. The network printer is on the same network as the computer. The computer has 169.254.100.88 assigned as an IP address. What is the most likely problem? The computer cannot communicate with a DHCP server. Question 22: What is a common responsibility of a level one call center technician? Entering a concise description of a customer problem into a ticketing system Question 23: Users in a recently installed wireless network are complaining of slow data transfer and frequent loss of connectivity. The technician checks that the wireless security is correctly implemented, and there is no evidence of unauthorized users on the network. Which two problems might the technician suspect? (Choose two.) The wireless signal is too weak. There is interference from outside sources. Question 24: Which two types of signal interference are reduced more by STP than by UTP? (Choose two.) EMI RFI Question 25: What are two cables that are used to connect a computer to a printer? (Choose two.) Serial FireWire Question 26: What are two examples of personally identifiable information (PII)? (Choose two.) Credit card number Street address Question 27: A technician has just finished assembling a new computer. When the computer is powered up for the first time, the POST discovers a problem. How does the POST indicate the error? It issues a number of short beeps Question 28: What is a function of the BIOS? Performs a power-on self test or internal components Question 29: How does virtualization help with disaster recovery within a data center? Support of live migrations Question 30: Which two devices are commonly powered by PoE? (Choose two. Ip Phone Access Point Question 31: A customer comes into a computer parts and service store. The customer is looking for a device to provide secure access to the central server room using a retinal scan. What device should the store owner recommend to accomplish the required task? Biometric Scanner Question 32: Which IEEE standard is used for PoE? 802.3af Question 33: During computer forensics investigations, which type of data is lost when power is removed from the computer? Data that is store in the RAM Question 34: A user has noticed that the hard drive LED on the front of the computer has stopped working. However, the computer seems to be functioning normally. What is the most likely cause of the problem? The hard drive LED cable has come loose from the motherboard Question 35: What are two methods typically used on a mobile device to provide internet connectivity? (Choose two.) Cellular Wi-fi Question 36: A customer comes into a computer parts and service store. The customer is looking for a device to scan some old family photos into a laptop. What device should the store owner recommend to accomplish the required task? Flatbed scanner Question 37: A customer brings a laptop into a computer repair shop. The technician can tell that the laptop is powered on by the power light, but nothing displays on the screen. What are two possible issues that could cause this symptom? (Choose two.) The laptop has gone into sleep mode The screen cutoff switch needs cleaning or is damaged Question 38: A technician is troubleshooting a PC in a workplace environment and finds many pirated movies on the hard drive. What should the technician do? Report the findings through the proper channels Question 39: What two default wireless router settings can affect network security? (Choose two.) The SSID is broadcast. A well-known administrator password is set. Question 40: A technician has been asked to decide which laptop components should be cleaned on a monthly basis as part of a maintenance routine. What are two examples of components that should be included? (Choose two.) Keyboard Exterior case Question 41: To clean laptops, which two products are recommended? (Choose two.) Cotton swabs Mild cleaning solution Question 42: A network technician is checking a computer to see if the DHCP client is working correctly. The technician issues the ipconfig /all command. Which two parameters should the technician review? (Choose two.) Subnet mask Default gateway Question 43: What are two probable causes for printer paper jams? (Choose two.) The wrong type of paper High humidity Question 44: What is a characteristic of thermal inkjet nozzles? The heat creates a bubble of steam in the chamber Question 45: A user receives a phone call from a person who claims to represent IT services and then asks that user for confirmation of username and password for auditing purposes. Which security threat does this phone call represent? Social engineering Question 46: Which two business and technical challenges does implementing virtualization within a data center help businesses to overcome? (Choose two.) physical footprint power and air conditioning Question 47: Match the RAID technology terms to the description. (Not all options are used.) Double parity:Provides fault tolerance for up two failed drives Mirroring:stores the same data on multiple drives simultaneously Stripping:Enables data to be distributed across multiple devices Parity:Provides basic error checking and fault tolerance by storing checksums separately from data Question 48: Match the definition to the type of cloud. Community: intended for a exclusive use by multiple organizations with shared functional needs Public cloud: Services made available to the general population Hybrid cloud: made up of two or more distinct clouds infrastructures bound together by technology Private Cloud: intended for a specific organization or entity, such as the government Question 49: What are two methods to connect to a printer wirelessly? (Choose two.) IRR 802.11 standards Bluetooth Question 50: A user can print to a printer that is on the same network, but the traffic of the user cannot reach the Internet. What is a possible cause of the problem? The PC default gateway address is missing or incorrect. TEST 2: Question 1: A small company is considering moving many of its data center functions to the cloud. What are the three advantages of this plan? (Choose three.) The company only needs to pay for the amount of processing and storage capacity that it uses. The company can increase processing and storage capacity as needed and then decrease capacity when it is no longer needed. The company does not need to be concerned about how to handle increasing data storage and processing demands with in-house data center equipment Question 2: A customer comes into a computer parts and service store. The customer is looking for a device to manually input text for a new networking textbook that the customer is writing. What device should the store owner recommend to accomplish the required task? Keyboard Question 3: During the troubleshooting of a PC that will not boot, it is suspected that the problem is with the RAM modules. The RAM modules are removed and put into another PC, which successfully powers on. The RAM modules are then put back into the original PC and it now successfully powers on as well. What was the most likely cause of the problem? The RAM modules were not seated firmly. Question 4: An employee reports that each time a workstation is started it locks up after about 5 minutes of use. What is the most likely cause of the problem? The CPU is overheating Question 5: The IT department is reporting that a company web server is receiving an abnormally high number of web page requests from different locations simultaneously. Which type of security attack is occurring? DDoS Question 6: A technician is troubleshooting a 4-year-old computer that takes a long time to boot, and identifies that the BIOS rediscovers all the hardware at every boot. What action would fix this problem? Replace the CMOS battery Question 7: What are two advantages of using PC virtualization? (Choose two.) It allows multiple operating systems to run on a single PC simultaneously It can provide cost savings Question 8: Which factor affects the speed of an inkjet printer? The desired quality of the image Question 9: Which two components are commonly replaced when a computer system with a newer motherboard is being upgraded? (Choose two.) CPU RAM Question 10: A network specialist has been hired to install a network in a company that assembles airplane engines. Because of the nature of the business, the area is highly affected by electromagnetic interference. Which type of network media should be recommended so that the data communication will not be affected by EMI? Fiber optic Question 11: A web designer installed the latest video editing software and now notices that when the application loads, it responds slowly. Also the hard disk LED is constantly flashing when the application is in use. What is a solution to solve the performance problem? Adding more RAM Question 12: What is the definition of a script file? A simple text file used to automate processes and tasks. Question 13: Which two items are used in asymmetric encryption? (Choose two.) A Public Key A Private Key Question 14: Which two statements are true of a laptop CPU when compared to a desktop CPU? (Choose two.) Laptop CPUs use smaller cooling devices Laptop CPUs are designed to produce less heat. Question 15: What are two functions of a print server? (Choose two.) Provide print resources to all connected client computers Store print jobs in a queue until the printer is ready Question 16: After confirming the removal of a virus from a computer, how should the technician ensure and verify the full functionality of the system? Check for the latest OS patches and updates. Question 17: A customer comes into a computer parts and service store. The customer is looking for a device to help a person with accessibility issues input instructions into a laptop by using a pen. What device should the store owner recommend to accomplish the required task? Stylus Question 18: A technician has assembled a new computer and must now configure the BIOS. At which point must a key be pressed to start the BIOS setup program? During the POST Question 19: When would a printer be considered a network host? When it is connected to a switch Question 20: A high technology company has an issue with unauthorized people gaining access into the company by following an authorized employee through the secure entrance. Which two measures could help with this security breach? (Choose two.) Mantrap Security guard that checks IDs. Question 21: A technician is troubleshooting a problem where the user claims access to the Internet is not working, but there was access to the Internet the day before. Upon investigation, the technician determines that the user cannot access the network printer in the office either. The network printer is on the same network as the computer. The computer has 169.254.100.88 assigned as an IP address. What is the most likely problem? The computer cannot communicate with a DHCP server. Question 22: What is a common responsibility of a level one call center technician? Entering a concise description of a customer problem into a ticketing system Question 23: Users in a recently installed wireless network are complaining of slow data transfer and frequent loss of connectivity. The technician checks that the wireless security is correctly implemented, and there is no evidence of unauthorized users on the network. Which two problems might the technician suspect? (Choose two.) The wireless signal is too weak There is interference from outside sources Question 24: Which two types of signal interference are reduced more by STP than by UTP? (Choose two.) EMI RFI Question 25: What are two cables that are used to connect a computer to a printer? (Choose two.) Serial FireWire Question 26: What are two examples of personally identifiable information (PII)? (Choose two.) Credit card number Street Address Question 27: A technician has just finished assembling a new computer. When the computer is powered up for the first time, the POST discovers a problem. How does the POST indicate the error? It issues a number of short beeps Question 28: What is a function of the BIOS? Performs a check on all internal components Question 29: How does virtualization help with disaster recovery within a data center? Support of live migration Question 30: Which two devices are commonly powered by PoE? (Choose two.) Access Point IP Phone Question 31: A customer comes into a computer parts and service store. The customer is looking for a device to provide secure access to the central server room using a retinal scan. What device should the store owner recommend to accomplish the required task? Biometric scanner Question 32: Which IEEE standard is used for PoE? 802.3af Question 33: During computer forensics investigations, which type of data is lost when power is removed from the computer? Data that is stored in RAM Question 34: A user has noticed that the hard drive LED on the front of the computer has stopped working. However, the computer seems to be functioning normally. What is the most likely cause of the problem The hard drive LED cable has come loose from the motherboard Question 35: What are two methods typically used on a mobile device to provide internet connectivity? (Choose two.) Cellular Wi-fi Question 36: A customer comes into a computer parts and service store. The customer is looking for a device to scan some old family photos into a laptop. What device should the store owner recommend to accomplish the required task? Flatbed scanner Question 37: A customer brings a laptop into a computer repair shop. The technician can tell that the laptop is powered on by the power light, but nothing displays on the screen. What are two possible issues that could cause this symptom? (Choose two.) The laptop has gone into sleep mode The screen cutoff switch needs cleaning or is damaged Question 38: A technician is troubleshooting a PC in a workplace environment and finds many pirated movies on the hard drive. What should the technician do? Report the findings through the proper channels Question 39: What two default wireless router settings can affect network security? (Choose two.) The SSID is broadcast A well-known administrator password is set Question 40: A technician has been asked to decide which laptop components should be cleaned on a monthly basis as part of a maintenance routine. What are two examples of components that should be included? (Choose two.) Exterior case Keyboard Question 41: To clean laptops, which two products are recommended? (Choose two.) Cotton swabs Mild cleaning solution Question 42: A network technician is checking a computer to see if the DHCP client is working correctly. The technician issues the ipconfig /all command. Which two parameters should the technician review? (Choose two.) Subnet mask Default gateway Question 43: What are two probable causes for printer paper jams? (Choose two.) The wrong type of paper High humidity Question 44: What is a characteristic of thermal inkjet nozzles? The heat creates a bubble of steam in the chamber Question 45: A user receives a phone call from a person who claims to represent IT services and then asks that user for confirmation of username and password for auditing purposes. Which security threat does this phone call represent? Social engineering Question 46: Which two business and technical challenges does implementing virtualization within a data center help businesses to overcome? (Choose two.) Physical footprint Power and air conditioning Question 47: Match the RAID technology terms to the description. (Not all options are used.) Double Parity : Provides fault tolerance for up to two failed drives Mirroring: Stores the same data on multiple drives simultaneously Striping: Enables data to be distributed across multiple drives Parity: Provides basic error checking and fault tolerance by storing checksums separately from data Question 48: Match the definition to the type of cloud Community: intended for a exclusive use by multiple organizations with shared functional needs Public cloud: Services made available to the general population Hybrid cloud: made up of two or more distinct clouds infrastructures bound together by technology Private Cloud: intended for a specific organization or entity, such as the government Question 49: What are two methods to connect to a printer wirelessly? (Choose two.) IEEE 802.11 Standards Bluetooth Question 50: A user can print to a printer that is on the same network, but the traffic of the user cannot reach the Internet. What is a possible cause of the problem? The PC default gateway address is missing or incorrect.