Euthenics Prelim - Cagayan State University

EUTHENICS LOUIS JAKE PAGUD SIBUCAO, RSW, MSSW CAGAYAN STATE UNIVERSITY-CARIG CAMPUS SOCIAL WORK INSTRUCTOR Course Description This course is designed to dig on the image building of a CSUan as it will focus on the realization of the students of their role in cre...

EUTHENICS LOUIS JAKE PAGUD SIBUCAO, RSW, MSSW CAGAYAN STATE UNIVERSITY-CARIG CAMPUS SOCIAL WORK INSTRUCTOR Course Description This course is designed to dig on the image building of a CSUan as it will focus on the realization of the students of their role in creating a better self-image human person and as future generalist practitioner and effective agent of change. Integral to this is an advocacy on love of God, love of country, respect to duly constituted authority, respect of human rights and gender and development. This course will provide the basic uniformed and civilian courtesy and manners, the CSUan Identity and the CSUan AURA (Authority, Responsibility, and Accountability).  Lesson 1 University Vision, Mission and University Hymn University Vision CSU is a University with global stature in the arts, culture, agriculture and fisheries, the sciences as well as technology and professional fields. University Mission Cagayan State University shall produce globally competent graduates through excellent instruction, innovative and creative research, responsive public service and productive industry and community engagement. University Hymn Fount of our visions, cradle of our dreams, well-spring of the fondest hopes for the youth of this our vale. God bless you, our University God go before you always. That we your sons and daughters be servants of truth Guardians of justice and instruments of love Rise without fear for our freedoms. Search without ceasing for all that is true. God be with you, our cherished CSU, May His light ever unfold you.  Brief Orientation on Euthenics Euthenics is a branch of art and science that deals with the improvement of human functioning, efficiency, and well-being by modifying controllable environmental factors such as living conditions and education. The word euthenics is derived from the Greek word euthenein, which means, “to thrive, grow or develop.” One of the first known authors to make use of the word euthenics was Ellen Swallow Richards (1842-1911) in her book The Cost of Shelter (1905). She used the word euthenics to mean “the science of better living.” In 1926, the Daily Colonist summarized euthenics as “efficient living.” In 1967, Technology Week went on to define euthenics as “man’s environmental opportunity,” “his education.” In all of these emerging definitions, the idea of improving humankind and human functioning by the concept of modifying controllable conditions, such as better shelter, efficient living, and education, is present. Euthenics is the study of improvement of human functioning and well-being by improvement of living conditions The term was derived in the late 19th century from the Greek verb eutheneo (To be in a flourishing state, to abound in, to prosper)- Aristotle The opposite of Euthenia is Penia, Πενία ("deficiency" or "poverty") the personification of poverty and need.  Basic Courtesy and Manners Social Graces/Etiquette Lesson 1 Table Manners Table manners are the rules used while eating, which may also include the use of utensils. Different culture observes different rules for table manners. Each family or group sets its own standard for how strictly these are to be used. Sitting Down at the table When you’re just about to sit down at the table, that’s a good time to silence your phone—you don’t want to be THAT GUY whose phone is going off throughout the meal You should also wait until everyone is gathered at the table before sitting down. And sometimes it’s good to take a cue from the host. Make sure you don’t take a special seat—like the head of the table, or inadvertently steal the seat with the best view, while your dining companion(s) is left staring at a wall.  The first thing you do when you sit down usually is to put your napkin on your lap.  Now, in very formal settings you would wait until you see the host put their napkin on their lap. But for most occasions it’s safer to simply always put your napkin on your lap as soon as you sit down…so you don’t forget.  Of course, your napkin should never go in your shirt—it should stay in your lap. But your napkin is your friend, so don’t be afraid to use it throughout the meal to blot your mouth and keep it clean while you eat. Body language When you’re sitting down, your posture should be upright and attentive, no slouching or leaning back in your chair. Elbows off the Table  This is probably the most misunderstood rule in dining etiquette.  It’s true that you should keep your elbows off the table while you’re eating—and keep your free hand on your lap.  But when you’re not eating, or between courses, it is OK to put your elbows on the table—particularly after the meal when you’re just  The Place Setting Nothing gives people greater anxiety. When you sit down at the table sometimes it can be a little overwhelming. There are all these glasses, plates and forks and knives. The good news is, you don’t need to memorize what everything is. All you need is a few basic guidelines to keep you on track. Getting Your Bearings  The first thing you’ll need to figure out is, where is your water glass, and where is your bread plate.  You don’t want to be accidentally sipping off someone else’s glass or nibbling someone else’s bread. There’s a very simple trick:  Just remember “b” and “d”.  If you make the letter “b” with your left hand and “d” with your right hand, that will remind you that your bread plate is on the left, and your drink is on your right. B” IS FOR BREAD PLATE, “D” IS FOR DRINKS What’s With All the Glasses?  When it comes to understanding which glasses are used for what, you shouldn’t really have to worry about it.  It will be pretty obvious which one is the water glass— because usually water will be served immediately. And if you’re in a restaurant that has multiple wine glasses, usually the server or waiter will fill the appropriate glass…  Basically, if someone pours something in one of your glasses, drink it. (see the “b” and “d” trick above to just make sure it’s one of yours). What’s With All the Silverware?  When it comes to your silverware, here’s something you should understand first, if the person who laid the silverware knows what they’re doing, each utensil should relate to the order that the dishes will be presented in.  The only thing you really need to remember is that you always work from the outside in.  Those ones on the top are for dessert—ignore them for the moment…  On the left, you’ll have a bunch of forks. On the right, you’ll probably have some knives, maybe some spoons, and maybe, a seafood fork (which looks like a miniature triton). Starting the Meal  As much as you might want to just tear into your food when it comes…wait until everyone else is served before starting.  If it’s a very formal dinner, you should also wait until the host gives the indication to start eating. But usually, you’re safe to start if everyone’s has arrived. Handling Your Silverware In the Western world, there are two main ways to hold your fork and knife: the American style and the Continental style. AMERICAN STYLE  With the American style, you hold your fork in your dominant hand, sort of like a pencil. When it’s time to use your knife, switch your fork to your non-dominant hand and cut with your dominant hand.  Cut a single bite of food, and then switch the fork back to your dominant hand to take a bite (you can see why this is sometimes called the “zigzag” style). If you want to put the knife down, you can put it at the top of your plate with the blade facing towards you. CONTINENTAL STYLE  With the Continental style, you keep your fork in your non-dominant hand and keep your knife in your dominant hand, and cut with your dominant hand. Still just cut one bite of food at a time, but don’t switch. You’ll just eat using your non-dominant hand.  According to Emily Post, either style is fine. I often find myself doing the Continental style because it’s less complicated…and I somehow have no trouble getting food into my mouth with my left hand, even though I’m a righty.  With either style, when you’re not cutting (and just taking bites with your fork), you should keep your free hand in your lap. “Can You Please Pass the…”  Just because the butter is just close enough that you can grab it doesn’t mean you should. Stretching across the table or reaching over someone else’s plate is A BIG NO NO.  If something is within arm’s length and you can reach it without disturbing someone else’s space, that’s OK. Otherwise, politely ask them, “Can you please pass the…?” Eating Food You Don’t Like What if you’re at someone’s house and they serve something you don’t like?  Rather than avoiding it altogether, the polite approach is to serve yourself one or two bites, and at least taste it. (Unless you are so allergic that it makes your face puff up like a basketball—that’s not polite either…).  It’s okay to leave a little bit on your plate to show that you tried it, and just HOPE they’re not too insistent on you having seconds.  FINGER FOODS Yes, believe it or not, it is acceptable to eat some foods with your hands…even at a formal dinner Obvious finger foods like: chicken drumsticks corn on the cob Tacos Pizza All of these are fine to eat with your hands but use your judgment. If it’s too messy, maybe try using a fork.  Chewing and Talking  You probably already know that you shouldn’t talk with your mouth full of food. Try to avoid smacking and chewing loudly, and keep your mouth shut while chewing.  The easiest way to do this is to just take smaller bites—especially if you know you’re going to be in and out of conversation throughout the meal.  If you need to get something out of your mouth (like a piece of gristle), you can use your fingers to quickly and discreetly take it out. But try to cover your mouth with your hand or your napkin while you’re doing it. Once you grab the piece of food, quickly and quietly put it on the edge of your plate. (None of this: “Hey, is that a beef knuckle I just bit into!?”)  Taking a Drink It’s not technically a crime to take a drink with food in your mouth. But if you do, you shouldn’t be obvious about it. It’s better to wait until you’re finished chewing and to wipe your mouth first. Otherwise, your glass may end up looking like a crime scene.  Excusing Yourself from the Table  If you need to go to the bathroom or get up from the table during the meal, you don’t need to ask for permission. You also don’t need to say where you’re going. Just say “excuse me, I’ll be right back.”  When you leave the table, place your napkin to the left of your plate. You don’t have to fold it back into its original origami-like shape. Just try to fold it over to conceal any unsightly food stains.  Being Part of the Group Dinner is meant to be social. Make sure you take part in the dinner conversation, and also take note if it seems like you’re eating much faster or much slower than everyone else.  Checking Your Phone Your phone should never be seen (or heard) during a formal meal. It’s VERY disrespectful to the other guests. If you get a legitimately URGENT call or text (like your wife is in labor or your house is burning down), you should excuse yourself from the table and quietly take care of it without bothering everyone else.  Ending the Meal Throughout the meal, if you’re just taking a break from eating, you can place your fork and knife this way to show you’re not finished (note American style vs. Contintental): “Just Pausing” (American Style) “Just Pausing” (Continental Style) If you’re actually finished, you can put the knife and fork together on your plate at an angle, which indicates that you’re done (for both American and Continental styles). Most servers in nicer establishments will understand these signals, so if you don’t want your food to be accidentally stolen mid-meal, it’s best to learn them. Once the meal is finished, place your napkin to the left of your plate or if it’s cleared, where your plate was. Lesson 2 Power Dressing  Power dressing refers to a style of clothing and hair intended to make wearers seem authoritative and competent, especially in professional settings in business, law and government.  While references to the style apply more typically to women, the look is the same for both sexes: medium-length parted hair; dark, conservative, usually matching pants and jacket; and bold, colorful "accents", such as ties, kerchiefs or brooches. Power Dressing for Men  The original term ‘power dressing’ for men was less distinctive and leaned more toward a more expensive business suit. Today, power dressing for men focuses on a sharp, clean, polished look.  The first step in power dressing is to take into consideration your working environment and the image you want to present.  The second step is to take care of details; details make the difference. Always choose quality clothing items. This says you care about yourself, and you make good choices. For men, power dressing means always dressing appropriately and staying well-groomed. Power dressing for women Power dressing locates power at body level giving a message about women and their profession, enclosing at the same time something about self-esteem and confidence.  Power dressing with Colours Power colors are rich, dark tones of black, blue, green, red, and brown.  Black and navy are the best power colors for business because they have an air of authority.  Light colors can be powerful when they are used in monochromatic outfits - all garments in the same color or varying shades of the same hue.  Bright colors go a long way when dressing for business. Use them in small doses. 7 POWER DRESSING TIPS Dress like you care. Even if the workplace doesn't have Know what your clothes are strict rules in dress code, Dress suitably.... meant for.... you should always display professionalism.... Avoid showing too much Understand the importance Always be well groomed.... skin.... of fit.... Maintain your style.  TOPIC 3 Basic Manners (Social Graces/Etiquette) Lesson 1 Personal Hygiene Lesson 2 Proper Grooming Intended Learning Objective/s: At the end of the topic, the students should be able to:  Apply rules of proper behavior including the proper courtesies of life that many of us have forgotten or may not have learned; Lesson 1 Personal Hygiene  Hygiene is a series of practices performed to preserve health. According to the World Health Organization (WHO)  "Hygiene refers to conditions and practices that help to maintain health and prevent the spread of diseases."  Personal hygiene refers to maintaining the body's cleanliness. Why is Personal Hygiene Important? Personal hygiene is how you take care of your body. It also increases self-confidence and positively impacts personal relationships. Good personal hygiene is one of the best ways to protect yourself from getting gastro or infectious diseases such as COVID-19, colds and flu. Maintaining good personal hygiene will also help prevent you from spreading diseases to other people. Types of personal hygiene Showe Toilet Nail r hygien hygien hygien e e e Sickne Teeth Hands ss hygien hygien hygien e e e Toilet hygiene Wash your hands after you use the restroom with soap for 20 to 30 seconds, and be sure to clean between your fingers, on the back of your hands, and under your nails. Alcohol-based hand sanitizer will also work. Use one that’s at least 60 percent alcohol. Shower hygiene Personal preference may dictate how often you wish to shower, but most people will benefit from a rinse at least every other day. Showering with soap helps rinse away dead skin cells, bacteria, and oils. You should also wash your hair at least twice a week.  Nail hygiene Trim your nails regularly to keep them short and clean. Brush under them with a nail brush or washcloth to rinse away buildup, dirt, and germs.  Teeth hygiene  Good dental hygiene is about more than just pearly white teeth.  Caring for your teeth and gums is a smart way to prevent gum diseases and cavities.  Brush at least twice a day for 2 minutes.  Aim to brush after you wake up and before bed. If you can, brush after every meal, too. Floss between your teeth daily, and ask your dentist about using an antibacterial mouthwash. Sickness hygiene If you’re not feeling well, you should take steps to keep from spreading germs to others. This includes covering your mouth and nose when sneezing, wiping down shared surfaces with an antibacterial wipe, and not sharing any utensils or electronics.  Hands hygiene  Germs on your hands can easily enter your body through your mouth, nose, eyes, or ears. Wash your hands:  when you handle food  before you eat  if you handle garbage  when you sneeze  any time you touch an animal Lesson 2 Proper Grooming Being neat, clean and appropriately dressed are all part of good grooming. Well – pressed and newly laundered clothes, shiny and sweet-smelling hair, neat – looking appearance and good posture indicate that a person is well – groomed. How important then is good grooming. It shows that It helps you It boosts your you respect relate well self – so others will with others. confidence. respect you. It helps you It makes you again and look and feel keeps a lot of good. friends. Professional Appearance and Grooming for the Workplace Proper grooming and professional appearance are important to gain not just positive impression but also respect in the workplace. First impressions matter and the way you look and carry yourself create impact on people you get along with in the work setting. Lack of these may lead to poor image and may interfere with your chance of getting good impression and positive feedbacks from your workmates and superiors.  Professional Standards in the Workplace In today’s competitive and modern business world, it is highly essential to adhere with professional appearance and grooming for the workplace. If you have the desire to look your best at all times in social and professional settings, you need to keep in mind the following basic guidelines for good grooming in the workplace: 1. Wear business suits in basic colors. 2. Always be neat and clean including your teeth, fingernails, face, hair and even your shoes. 3. Keep your pockets empty and as much as possible avoid tinkling coins or keys and bulges. 4. Avoid eating candies, smoking cigarettes and chewing gum when you are inside the office. 5. Use portfolio case or light briefcase when carrying important documents with you instead of compiling these documents in folders and carrying these between your armpits. 6. As much as possible get rid of tattoos and body piercings for these will just make you look untidy and unprofessional. 7. Wear light perfume and cologne and minimize using lots of jewelries. TOPIC 4 Proper use of Basic Facilities Lesson 1 Comfort Room Lesson 7 Classroom, Lesson 2 Telephone Lesson 8 Amphitheatre, Lesson 3 Faucets Lesson 9 Library Lesson 4 Covered Walk/ Corridors Lesson 10 Clinic, Lesson 5 Gymnasium Lesson 11 Stairs, Lesson 6 Conference Intended Room Learning Objective/s: Lesson 12 Escalators At the end of the topic, the students should be able to:  Apply rules of proper behavior including the proper courtesies of life that many of us have forgotten or may not have learned. Lesson 1 Comfort Room Proper use of Comfort Room 1.Close the Door –Close the door and make sure it clicks. If you are in the public facility, lock it. 2.Check First – in a public restroom, don’t just push open a stall door. Check under the door, and if you see feet, go to another stall or wait for the person to finish. 3. Avoid Chatter – don’t confuse the restroom with a conference room. It’s not the place to chat about business or hold long personal discussion. 4. Allows Personal Space – when you go into restroom, don’t crowd other people. Be respectful of the personal space of the others. 5. Ignore Your Cellphone – don’t chat on your cellphone while using the restroom. 6. Flush the Toilet and Cover the Evidence – before you leave the restroom, make sure you flush the toilet. Stick around and check to see if everything has been whisked away. 7. Dispose of Personal Hygiene Products – anything you use for personal hygiene needs to be wrapped and disposed of in a trash receptacle. Avoid flushing anything but toilet paper because might clog the system. 8. Wash your hands – Never leave the restroom without washing your hands. This is both an etiquette issue and a sanitary necessity. 9. Clean Up after Yourself – Leave the restroom or bottom in as good of condition as you found it. 10. Don’t Hog the Mirrors – Ladies its fine and even expected for you to freshen your makeup in the restroom. However, if someone is waiting to wash her hands or use the mirror after you, don’t dilly-daily. 11. Report a Clog – Whether you caused the clog or someone before you did, make sure the host or office manager knows about it. Lesson 2 Telephone A telephone is a telecommunications device that permits two or more users to conduct a conversation when they are too far apart to be heard directly. The term is derived from Greek: and (phōnē, voice), together meaning distant voice. A common short form of the term is phone, which has been in use since the early 20th century. In 1876, Alexander Graham Bell was the first to be granted a United States patent for a device that produced clearly intelligible replication of the human voice. This instrument was further developed by many others, and became rapidly indispensable in business, government, and in households.  ESSENTIAL RULES OF PHONE ETIQUETTE https://blog.hubspot.com/service/phone-etiquette 1. Answer a call within three rings.  As long as you're alert and at your phone at all times — excluding breaks — this rule should be fairly simple to follow. However, we recommend responding within three rings in order give yourself enough time to get in the zone and prepare for the call. 2. Immediately introduce yourself.  Upon picking up the phone, you should confirm with the person whom they have called. In personal calls, it's sufficient to begin with a "Hello?" and let the caller introduce themselves first. However, you want to allow the caller to know if they've hit a wrong number, as well as whom they are speaking with.  Practice answer the phone with, "Hi, this is [Your first name] from [Your company]. How can I help you?" 3. Speak clearly.  You always want to speak as clearly as possible. Project your voice without shouting. You want to be heard and avoid having to repeat yourself.  A strong, confident voice can make a customer trust you and your support more. 4. Only use speakerphone when necessary.  We all know the trials of speakerphone. It's easier for you because you can use your hands to multitask. However, for the other caller, it's like trying to hear one voice through a noisy crowd — impossible and frustrating. 5. Actively listen and take notes.  Actively listening means hearing everything they have to say and basing your response off of their comments. 6. Use proper language.  A key difference between professional and personal phone calls is obvious — the language. It might be acceptable to use slang and swears when talking on the phone with your friends, but this kind of language can cause you to lose a customer for life. Always be mindful and respectful when on the phone. 7. Be honest if you don't know the answer.  You might need to put a customer on hold or transfer their call if the dreaded occurs — you don't know the solution.  It's best to admit when you don't know something, rather than making excuses or giving false solutions.  THE FIVE GOLDEN RULES OF CALL HANDLING 1. Answer promptly and professionally Why it’s important  Providing a prompt answering service is the first step to a great client experience.  Professionalism must be at the forefront of your mind throughout the call.  Knowing the office and its policies is an integral aspect of resolving any issues your caller may be experiencing. 2. Think about your tone of voice Why it’s important  Projecting calm over the phone will ensure a consistent service across the board. As a result, your tone of voice shouldn’t be stressed or hurried. 3. Listen, listen and listen some more Why it’s important  Understanding your client and their query is another rule that shouldn’t be bypassed, whether you’re taking calls from a dissatisfied client or one that only has great things to say. 4. Hold only as a last resort Why it’s important  From your own experiences as a client, you’ll understand being put on hold is rather annoying.  Hold should only be used as a last resort. Putting clients on hold can make them feel unwanted and doom the entire experience. 5. Make every call count Every client is important, making every client feel important will build the trust Lesson 3 Faucets A faucet is a device that controls the flow of a liquid or gas from a pipe or container. Sinks and baths have faucets attached to them. Four Types of Faucets 1. Ball Faucet  The first type of washer less faucet, ball faucets are commonly used in kitchens. They have a single handle attached to a rounded cap directly above the spout. The handle moves a plastic or metal ball inside the 2. Cartridge Faucet (Two faucet Handle) body controls the flow of water.  Cartridge faucets utilize a movable stem cartridge which moves up and down to control the flow of water. You can identify a cartridge faucet by turning the knob and feeling it move with an up and down motion. Four Types of Faucets 3. Disc Faucet  One of the newest faucet designs, ceramic disk faucets have a single lever on top of a wide cylindrical body. The disc faucet mixes hot and cold water inside a mixing chamber called a pressure balance cartridge. 4. Compression Washer Faucet  One of the oldest faucet designs, compression washer faucets are commonly found in older homes, although many newer homes will have then installed along with utility sinks.  BASIC STEPS IN USING FAUCETS  Turn on the water with hands.  Wash hands well with soap.  Rinse hands well, Shake excess water, don’t touch faucet yet.  Grab a clean paper towel.  Use paper towel to turn off water.  Lesson 4 Covered walk/corridors Covered walkways are one of those products that you use in your house or building for more than one purpose. As the name suggests, the covered walkways are meant to provide protection in the walkways. These walkways are available in different shapes and sizes so that you can choose according to your needs.  Corridor is a long hall onto which several rooms open, or a strip of land or airspace through foreign-held territory, or a heavily populated strip of land or railroad access between two urban areas. PROPER USE OF COVERED WALK/CORRIDORS 1.Make room for others. If you are walking with other people and taking up most or all of the sidewalk/hallway, it is your responsibility to make room for any other person coming towards you. In doing so, don’t wait until the last moment. Move over before you bump into someone. 2.Pay attention to your surroundings. When you stop to chat with people, don’t block the sidewalk/hallway. You should move to one side so others can pass. People shouldn’t have to walk around you or push past you.  PROPER USE OF COVERED WALK/CORRIDORS 3. Don’t walk and text on the phone. One professor said that students on their phones constantly bump into her in her school’s narrow hallways. She noted that when texting, her students become oblivious of others. And it’s not just students: One woman in Florida walked into the path of a freight train while texting! Amazingly, she survived. 4. Don’t cut too closely when passing someone. Doing so can be startling to the person you are cutting in front of – and the heels of your shoes may be stepped on. 5. Greet people. If you make eye contact with someone, acknowledge them with a “hello” or “good morning,” a smile or a nod of the head. When you do so, you are letting them into your space, and you are less likely to bump into them. Remember, you don’t need to know someone to say hello. 6. Don’t stop suddenly. People will bump into you. Lesson 5 Gymnasium A gymnasium is a place people go to exercise or participate in sports. Your neighborhood gymnasium might be a good place to play basketball, pump iron, or to check out the other gym rats  The more common gym is a shortened form of gymnasium. Most schools have a gymnasium, a room where physical education classes are held and games like basketball and volleyball can be played. People also belong to private gymnasiums, where they take yoga classes and run on treadmills and lift weights. In Latin, gymnasium means "school for gymnastics," from the Greek gymnasion, "public place where athletic exercises are practiced.” SCHOOL GYMNASIUM  The main objective of the gym is to help the students develop more strength and stamina in terms of their health and other activities.  The basic aim of the gym is to give the students a change from their regular time table of studies and classes. It helps them to acquire more sports skills and makes them shine brighter in the field.  Building a gym in school will help children to take active participation in physical activities which they neglect otherwise.  Skipping and crunches will help students to engage in more sports and other co-curriculum activities like Athletics. Lesson 6 Conference Room  A conference hall, conference room, or meeting room is a room provided for singular events such as business conferences and meetings.  Sometimes the term 'conference hall' is used synonymously with 'conference center' as, for example, in ' Bandaranaike Memorial International Conferenc e Hall '.  Conference Room is meant for formal or large meetings. Due to their size and seating possibilities, conference rooms are often used for lectures with one person leading the meeting and speaking to the rest of the group. The best type of conference room meeting is focused on education, training or presentations. 10 TIPS FOR PROPER OF CONFERENCE ROOM ETIQUETTE Don’t leave a Mess Stick to the Schedule Make any Cancellation as Early as Possible Be thoughtful and accommodating Don’t assume and empty room is up for grabs 10 TIPS FOR PROPER OF CONFERENCE ROOM ETIQUETTE Limit food and drinks Put your phone away Ask question during meeting Don’t get too comfortable Be on time CONFERENCE ROOM RULES If you Clean up after use, including use it, catering items. you are Wipe table with a damp rag when respons necessary. ible to: Put all trash in the garbage. Push the chairs back into the table. Erase the white board. Turn the light off.