Y2 Yoga Employee Guide PDF

Y2 Yoga Employee Guide Updated: 2025 Table of Contents: Y2 Mission and Background Information (Pg. 4-5) About the Class Options (Pg. 6-7) Tips for “Up-Welling” (Communicating with Clients)......(Pg. 8-9) Passcodes (Pg. 10) Open/Close Checklist (Pg. 10-11) Who do you Contact for What Purpos...

Y2 Yoga Employee Guide Updated: 2025 Table of Contents: Y2 Mission and Background Information (Pg. 4-5) About the Class Options (Pg. 6-7) Tips for “Up-Welling” (Communicating with Clients)......(Pg. 8-9) Passcodes (Pg. 10) Open/Close Checklist (Pg. 10-11) Who do you Contact for What Purpose? (Pg. 12) Important Contact Information (Pg. 13) Training Checklist (Pg. 13-14) Y2 Uniform and Policies (Pg. 15-16) Employee Benefits/Perks (Pg. 16) Responsibilities as Y2 CE Employee (Pg. 17) Memberships and Client Discounts (Pg. 18-23) Cancellation and Retail Policies (Pg. 24) Employee Discounts (Pg. 25) Step by Step Situations: (Pg. 25-35)  Buying Plans (Pg. 25)  Walla Account Issues (Pg. 26)   Gift Cards/Certificates (Pg. 26-27)  Transferring and Gifting Plans (Pg. 27-28)  Charity Passes (Pg. 28)  Donation’s Do’s & Don'ts (Pg. 29)  If a Class is at Capacity (Pg. 30)  Checking Bookings/Transactions (Pg. 30)  Checking Cash Sales (Pg. 30)  Refunding Clients (Pg. 31-32)  Adding a New Credit Card on File (Pg. 32)  Writing a Check and Nightly Deposits (Pg. 33-34)  Merging Client Accounts (Pg. 35)  Lost & Found Items (Pg. 35) Often Asked Questions (Pg. 36-37) Thing to do When There is “Nothing” to do (Pg. 37-38) Plant Care Sheet and Note Sheet (Inside Binder Sleeve) Y2 Mission At Y2 Yoga, we are for the everyday rebels who embrace their inner strength and challenge the limits of their mind and body. Our mission is to deliver a transformative yoga experience that empowers individuals to push past their boundaries and pursue BETTER, one hour at a time. With proprietary sequencing, curated soundtracks, and state-of-the-art studios, we create a multi- dimensional practice that blends tradition with innovation. Whether you are stepping onto the mat for the first time or deepening your practice, we meet you where you are, supporting you through every challenge and triumph. Join us and experience the Y2 difference—where determination meets transformation. Background Tanner (Creator/Owner of Y2) has a background in personal training and wanted to find a way to incorporate flexibility and mindfulness into everyday life, which led him to yoga. He produced the Y2 method to keep classes consistent and forge the best method for an hour-long class. He started the idea in a small building beside the Cotswold location that is now Butler’s Pantry, and it soon grew large enough to require a larger building, then a second and third location! Core Values   Consistent: We deliver a reliable, high-quality experience every time, ensuring our customers can count on us to show up.  Mood-Boosting: We foster an environment that lifts spirits and inspires positivity, making every class an uplifting experience.  Heart-Thumping: Our classes are designed to get your heart racing, pushing limits, and motivating you to be your best.  Ass-Kicking: We embrace challenges head-on, and we expect the same from our team and our clients—dedicated to the relentless pursuit of BETTER. Locations: Dilworth (2230 Park Rd., Charlotte, NC) Cotswold (274 Sharon Amity Rd. #1, Charlotte, NC) Kingsley (1309 Broadcloth St. #104, Fort Mill, SC) Class Options Long-Slow Deep Stretch (LSD):  Modified, power vinyasa flow for the first 15-20 minutes before coming to the floor.  Once on the floor, holding longer poses (2 to 4 minutes each), to increase flexibility and range of motion but also improve mind-body connection Half-Shot:  Flow a bit slower  Includes a 25-minute warm-up flow that is followed by core strengthening.  Standing series, then wrap up with floor work and stretching. Quickie (CW):  45-minute class features our signature Y2-style flow.  Move through a briefer warm-up followed by core strengthening work.  The standing series comes next and includes the postures that you will find in every Y2 class.  Class wraps up with floor work and stretching. Single Shot:  Move through a 25-minute warm-up followed by core strengthening work.   The standing series comes next and includes a minimum of 14 postures that you will find in every Y2 class.  Class wraps up with floor work and stretching. “Not as Hot” Single Shot (CW):  incorporates 14 standard postures in the standing series.  Class starts with a warm-up before moving into the standing series, core work, backbends, inversions, and floor work.  We go through the standing series on each side  Heated, but no added humidity Double Shot (CW):  Like the Single Shot, but We double up the standing series to tackle every pose twice.  Add modifications or variations as appropriate for your personal practice. Super Flow (CW):  The pace is fast, and instruction is minimal.  This class challenges your endurance, cardiovascular system, and mental control with a cleverly designed triple flow sequence  (Round 1) standard poses (Round 2) advanced variation options (Round 3) rapid flow, one breath per movement. Y2 On-Demand: (Online)   Online option through Y2yoga.com (paid per class or as an online on-demand membership)  Choose from any class type, and any teacher you would like! All you must do is roll out your mat, shut up, and flow! **Cost: $3.99 per class OR $19.99/month OR $119/Semi-Annually OR $239/Annually** Communicating with Clients Solicit: Start the conversation by engaging with the customer and identifying their needs or goals/intentions (Eye contact is important!). Ask open-ended questions to understand their experience and what they are looking to achieve with their practice. Example: "What has been your favorite part of your yoga journey so far?" Ask: Once you have identified their goals, present the idea of membership to help them achieve those goals more consistently and effectively. Tailor the offer to their specific needs. Example: "Have you considered signing up for (insert membership here)? It’s a great way to keep your practice consistent and really see progress." Affirm: Reinforce the benefits of a membership, highlighting how it aligns with their goals. Use positive language to build confidence in the decision. Example: "With unlimited access, you'll have the flexibility to explore more classes and deepen your practice. Plus, you'll always have support from our instructors." Get a Yes: Confirm their interest and readiness to move forward. This is where you want to get them to agree to the membership in principle. Example: "Does this sound like something that could help you stay on track with your goals?" Close with an Action: Finalize the process by encouraging them to take the next step—signing up for the membership and suggesting adding them to the next available class they can attend or are interested in. Make it easy and immediate. Example: "Let's get you set up with your membership today so you can start enjoying all the benefits right away. I will take care of the details for you!" Passcodes:  Wi-Fi: NSA Surveillance (PW: Tanner4Pres)  Tablet/Cooler Lock: All Number 8   Front Door Lock: 2230 Open/Close Checklist Opening: o Clock in o Turn on lights in lobby & studio o Turn on heat override in studio & turn humidity up to 60% o Unlock back door by men’s bathroom o Put tablet out o Turn on TVs in lobby & bathrooms o Turn on music (Try to keep explicit material minimal) o Log into Asana & Walla o Count register & input into spreadsheet o Check/Switch laundry During: o Keep up with laundry (Fold/organize neatly & all facing one way) o Check plants & care guide (If necessary) o Maintain lobby & bathroom cleanliness (Surfaces, windows, cooler doors, etc.) o Wipe down the entirety of the cubbies & bathroom lockers (When necessary)  o Spot Vacuum o Keep fridges stocked/organized o Check bathrooms often (Toilet paper, soaps, etc.) o Clean rental mats (Storage mats, according to schedule below) Closing: o Change bathmats (at night) o Vacuum o Clean bathrooms o Run cleaning rags/mop heads through the washer o Keep up with laundry o Lock fridges o Count register & input into spreadsheet (Deposit everything over $100) o Turn music off & plug iPad in (Shut iPads down for better charging) o Log out of accounts & send report to next employee on ASANA o Turn off TVs/Lights/Doors are locked, then clock out :) Who do You Contact for What Purpose?  Customer Service/Walla: Mandy, Asher, Andrea (Include Mandy as a Collaborator on any CS Issues) ▫ Emergency = Call ▫ Non-emergency, but Need Answer by End of Shift = Call or Text ▫ Can Wait Until Next Day = Task on Asana  Equipment Failure/Repair: Pam  ▫ Same criteria as above  Contractors on Site Who Have Questions: Pam  Replacement of Anything: Andrea, Pam  Payroll: Mandy  Job Inquires: Andrea, Asher, Mandy  General Walk-in Sales/Y2 Collaboration: Provide email address ([email protected])  Payment Questions Regarding Workshops/Retreats/Teacher Training: Mandy  Retail: Pam  Teaching/Teachers: Sarah Pay Contact Information (Emails from Asana, use to task) Pam: (704) 649-8208, [email protected] Mandy: (704) 968-9668, [email protected] Sarah Pay: (704) 650-2874, [email protected] Andrea: (704) 701-4394, [email protected] Asher: (704) 923-5428, [email protected] Email for checks/cash made out for studio purchases: [email protected] Training Checklist  Do they have their Asana/Walla/Humanity log-in information?  Explain their benefits as a Y2 employee (in binder as well)  Show how to clock in/out  Tour the studio/Show membership board, where everything is located (Feminine product bags, lost & found, hair-ties, decorations, retail items for restock, battery charger, savasana towels, mop pads, ultima, cleaning products, etc.)  Show where light switches, outlets, heat override and humidity are (what are they set to?)  Show tablets (Passcode: All 8s) and TVs  Go over open/close checklist  Go over employee binder, especially membership and discount options  Counting the register, checking cash sales on Walla and Open/Close deposit spreadsheet  How to handle laundry (small load in left, amount of detergent, bleach tablets/baking powder, lint trap, how to fold properly, etc.)  Maintaining the lobby, plants & bathrooms (Show plant guide)  Counting class  Vacuuming, which one is used for what purpose and how to clean the shampoo one :)  Stocking the coolers (Savasana and Drinks)  Cleaning rental mats properly (Make aware of storage mats & name policy)  Changing the bathmats   Communicating on Asana & closing notes  How to work the portable humidifier and the essential oil humidifiers  Go over walla processes, using the binder to guide/remind them  Explain lost and found process/ “Up for Grabs”  Go through scenarios with them as a client would Y2 Uniform Policy  Y2 Apparel or plain black shirt  No graphic tees  Y2 or plain, non-branded hats only  Y2 jackets/sweatshirts preferred, if unavailable, plain as the alternative  Any (appropriate) pants are acceptable  Please practice good hygiene before working your shift Phone & Food Policy:  Phone -No phone at the front desk, but if you must use it, please go to the back room -Using it to check messages from co-workers is allowed.  Food -No food at the front desk, please eat in the back room Time-off Policy  Note time off in the Humanity App before the 20th of the month  Let Andrea/Asher know of any changes as soon as possible  If there is an emergency, CALL Andrea, Asher, or the studio (depending on the time of day)  If you need to call out: Message group chat or personally reach out for possible fill-ins. If there is no luck, reach out to Andrea and/or Asher  During the holidays: You must pick either Thanksgiving or Christmas, not both, and may take up to a week and a half off.  No-call No-shows will be noted and discussed with the employee Employee Benefits/Perks  Free Y2 yoga classes and mat/mat towel usage  Free personal yoga mat storage (in designated area of studio)  50% off “Green Brother’s” smoothies  Discounted coffee/food at “Not Just Coffee”  30-50% off Y2 apparel/mats and mat towels, 30% off non-Y2 brand apparel  30% off Ultima 30 servings  Free “Sauna Culture” sessions at Cotswold Y2   Holiday bonuses  Discounts for selected Y2 events/enrollments  Discounted Y2 teacher training  Lost & Found items “up for grabs” (when allowed by managers)  Flexible scheduling Responsibilities as a CE employee  Following the open/close checklist  Counting class EVERY TIME and removing absent clients from the roster  Using asana to task/message co-workers and check announcements, etc.  Communicating with co-workers, teachers, managers about updates, changes, etc.  Keeping up with laundry and studio cleanliness  Discussing memberships or seasonal sales with clients  Answering phone calls  Stocking coolers, retail products, savasana towels, etc.  Refilling water bottles in studio when necessary  Refilling cleaning supplies/liquids and shower soaps when necessary  Keeping up with bathroom cleanliness (Includes lockers/cubbies)  Caring for plants when necessary  Organizing retail products/area Memberships & Discounts (Min. age to practice is 13 years old; May use at any studio) New Student Special: $39  Starts as soon as it is purchased  Lasts for 3 weeks  For new clients or those who have not had a NSS for 1 full year  Free yoga mat and mat towel rental Warrior 1: $69  Recurring monthly payment  4 times per month, unused credits DO NOT pass over  Minimum 12-month commitment Warrior 2: $129  Recurring monthly payment  8 times per month, unused credits DO NOT pass over  Includes 1 guest pass per month  Minimum 12-month commitment Supreme Warrior: $139  Recurring monthly payment  Unlimited amount of class attendance  Includes 2 guest passes per month  Minimum 12-month commitment Single Month Pass: $159  One-time payment  Up to 35 credits of attendance  Does not auto-renew after 1 month 12-Month Pass: $1,699  Must pay in full ($125 per month)  Unlimited credits for attendance  Includes 2 guest passes per month  Minimum 12-month commitment  Does not auto-renew 6-Class Pack: $129   Expires after 12 months  Auto-renews after usage 10-Class Pack: $199  Expires after 12 months  Does not renew after usage Happy Hour: $15  Expires 1 week after purchase  Does not auto-renew  Applies ONLY for happy hour classes Single Pass/Drop-in: $29  Expires 1 month after purchase  Does not auto-renew Mat Storage: $20/month  Storage cubby for mat & Weekly Cleaning Mat Towel/Shower: $15/month  Unlimited mat towel/shower rentals  Mat towel = $2  Shower towel = $1 MatSana UV Cleaning: $1/single or $15/month (Under Plans)  Use of the UV mat cleaning machine Discounts (Does not apply to enrollments/workshops)  Must ask for ID to allow in-person discount  Make check-in note stating what discount they get  For questions/concerns, in person or over the phone, direct them to [email protected] Senior Discount (Ask for ID & input birthday into system) ▫ 30% off ▫ 65 or older Teachers (Email Mandy or Show teacher ID; Make check-in note)  ▫ 30% off ▫ Teacher/School Faculty (K-12) Service (Firemen, Police, EMT, Nurse); (Email Mandy or show service ID; Make check-in note) ▫ 30% Off Military (Email Mandy or show military ID; Make check-in note) ▫ Applies only to client that was in service ▫ 30% Off Students (Show ID & input birthday into system) ▫ 22 years old or younger, not for any aged student ▫ 50% Off Partnership (Email Mandy; Make check-in note)  Atrium Health  Capizzi MD  CMS  Novant Health  Piedmont Medical Group  Sunbelt Rentals ▫ 30% Off Green Brother’s Employees (Check Green Brother’s list of employees, in Binder sleeve)  ▫ Free Drop-ins Cancellation/Refund Policies Memberships  Must give a 30 days' notice to cancel membership (Unless a special reason, such as a medical situation has occurred, etc. Reach out to Andrea, Asher, Mandy if unsure)  Can pause a membership for up to 2 months  If a 12-commitment minimum is necessary, they cannot schedule a cancellation as soon as they sign up for a warrior/recurring plan  When cancelling or not showing up for a class, the credits/payment is refunded regardless of the time it has happened How to Refund  Refund a membership charge only if the client explains that they were told it would be canceled and only after it has been confirmed (Can reach out to Mandy if there are concerns)  Refunds due to financial hardship, reach out to Mandy (Clients should be told before buying a membership that it is either recurring or a commitment is necessary)   Retail: May only refund items 7 days after purchase for exchange or account credit ONLY. The item must still have its tag and be in good condition.  Retail: The item purchased at the studio must be returned to the same studio. Employee Discounts (Located on wall)  Use Asana retail calendar to check the discount available for each item on the floor  30% off Y2 items and other branded products after 2 weeks  50% off Y2 items (ONLY) after 1 month  30% off Ultima 30 servings always  No discounts on food or drinks Step-by-Step Situations Buying Plans/Products 1. Go to client’s profile 2. Click the “Action” button 3. Choose “Buy New Plan” or “Buy Products” 4. Set the location to Dilworth 5. Search for product or plan to purchase  6. The same applies to enrollments/courses, Mandy can be emailed by client for more information Walla Account Issues 1. Go to client profile 2. Click “profile” 3. Check to ensure they received a Walla email 4. If they have, click “Actions” 5. Click “Send Password Reset Link” 6. If it is not the password, let the client know to reach out to Walla technical support Gift Cards/Certificates Buying them: 1. Go to client’s account 2. Click “Action” 3. Click “Buy Gift Card” 4. Set location to Dilworth and choose applicable gift card 5. Choose “For client” or “For someone else” 6. If you clicked “For someone else”, type in recipient, the recipient’s email and if it will be delivered TODAY or CUSTOM (a future date) Gifting Gift Cards: 1. If a client wants to share a gift card, go to their profile 2. Find the gift card they want to send and click the three dots to the right of it 3. Click “Share” and fill out information from there Transferring/Gifting Plans Transferring credits/plans from one to another: 1. Go to client’s profile and click “Actions” 2. Click “Deduct Passes” 3. In the note, type out “Transfer to (Receiver’s Name)” and total passes being transferred 4. Go to receiver’s profile 5. If the receiver has a plan already, you may add passes to their current plan by clicking the three dots next to their plan and clicking “Add Passes” 6. If the receiver does not have a plan, click “Actions” under their profile 7. (6 Continued) Click “Buy New Plan” and find the plan that is wanted to be transferred over. (For example, Asher wants to give Andrea a New Student Special that I can no longer use, you would find the “New Student Special” plan) 8. (6 Continued) Before adding the plan, ensure that the price is discounted to 0, then make a note that states who is transferring their credits to this person (For example, as mentioned above, you would set it to 0, then note that “Asher is transferring their NSS to Andrea. Plan has been deducted from Asher’s account.”) Gifting:  1. Ensure the receiver of the gifted plan has an account 2. Go to receiver’s account and click “Actions”, then “Buy New Plan” 3. Find the plan/package that the gifter wants to purchase for the receiver 4. Input the gifter’s credit card information for the purchase 5. Ask if the plan wants to be received ASAP or later. If later, click “Custom Date” and set it to the preferred time. 6. If the gifter wants a receipt or something physical to give to the receiver, you can either email them the receipt or write a certificate that they can come in person to pick up (See page 29). 7. (6 Continued) To email a receipt, go to transactions and click the three dots next to the purchase, then “view receipt/PDF” 8. Download the PDF of the receipt and attach to an email to the gifter Charity Passes 1. Ensure that the person receiving a charity pass has a Walla account 2. If they do, let them know the rules listed below this section (Donation Do’s and Don’ts) 3. Follow the instructions below under “Donation Do’s and Don’ts: Writing out Gift Certificates and Gift Tracker in Asana) Donation Do's and Don'ts:  We ONLY offer 1 month of unlimited yoga via gift certificate (found in black office drawer). No exceptions!   Some clients are pushy and insist that we have given their organizations x,y, and z in previous years, but there are no exceptions to this offer. In this event, task their request and contact info to Andrea or Asher and we will follow up. Writing out Gift Certificate:  Make the certificate out to the charity/event, from Y2  Write date of event under "date" if available, if not just use the current date  "Amount: 1 month unlimited yoga ($159 value)"  On the back of the certificate, write your name and the date it was issued Gift Certificate Tracker in Asana:  EVERY certificate, for charity or not, must be recorded in the Gift Certificate tracker. Be careful not to confuse this project for the gift card tracker  Add new task to this project and name the task as the certificate # found in the top right corner of the paper certificate  Add following to task description: name of charity/fundraiser, date issued, "amount" on certificate, name of the person inquiring and/or picking up, and the pick-up date  You don't need to task this to anyone or set a due date Redeeming Charity Gift Certificates:  The individual must bring in the physical GC issued and a photo ID to claim the offer. Verify before proceeding  Open Walla, then find or create client account and pull up their profile in "Retail"  Select "Charity Pass” under "Memberships"  ADD NOTE with name of fundraiser and gc # before adding to the cart and completing the transaction  Once complete, pull up the GC tracker in Asana again, and find the certificate # in the project's previous tasks  Comment the winner's name and account ID in the task's thread before completing the task  Tear up and throw away after use If a Class is at Capacity   NO STAFF pre-enrollment or mats down if the class is full  If a class is full and clients are turned away, staff must pay a drop-in if they opt to stay.  Pre-enrolled clients should have the start of the class to arrive. If class starts and they're not there, they lose their spot to whoever is present. -For example: Asher is late by 2 minutes, but another client is at the studio ready for a spot by the start of class. Remove Asher and add the new, available client. Turn Asher away respectfully.  If there are clients wanting to sign up when the roster is at full capacity, let them know that they are welcome to wait until the start of class to replace any late roster attendees Checking Bookings/Transactions 1. Go to client’s profile on Walla. 2. Click bookings and note which ones are attended or canceled. These can be filtered by date and location. 3. For transactions, click transactions. You can filter them by date and check for refunds as well. Checking Cash Sales 1. Open Walla. 2. Go to “Report Center” on the left side of the screen. 3. Click the “Financials” tab near the top of the screen and click “Sales”. 4. Filter the location to “Dilworth” and the payment method to “Cash”. 5. Review and note any cash transactions in the deposit spreadsheet. Refunding Clients 1. Ask for reason of refund and verify that it is an approved reason to refund. 2. Go to client’s profile and click on “Transactions”.  3. Find the charge that is wanted to be refunded. 4. Click the three dots to the right of the transaction and choose “Refund”. 5. Choose whether it is a partial or full refund. 6. If it is a retail item, refund as an account credit. If it is a different charge, choose a credit card to return to. 7. Type the reason it is being refunded and click “Confirm”. Partial Refunds (For retail and membership changes) Retail: 1. When refunding fully, go to client’s transactions 2. Click the three dots to the right off the transaction 3. Ensure the item is being returned to original purchase location 4. Refund full amount as ACCOUNT CREDITS (See refund policy) or allow for an item exchange of equal or lesser value 5. If refunding or exchanging partially, ensure it is only for 1-2 items. More than 2 items require an email from the client to Pam Membership: 1. If a client wants to cancel their plan but can downgrade to a different package (i.e.: Cancel Warrior 1, but replace it with a 6-class package) instead of canceling altogether, check to see how many credits they have left in their current plan 2. Cancel current plan  3. Refund credit(s) amount as an ACCOUNT CREDIT (To find out the cost of a credit specific to each plan, divide the total cost of the plan by how many classes credits they receive. For example, a 10-class package costs $12.90 per class credit out of 10 total) 4. Use account credit towards new plan (6 or 10 pack, etc.) Adding a New Credit Card on File 1. Open client’s profile. 2. Scroll down to “Payment Methods” and “Add New Credit Card” 3. Click “Read Card from Terminal”, then save and set as default card. OR 1. If using” Quick Buy", click” Use New Card” and follow #3 above. 2. If using TAP to pay, click “Use Terminal”, connect to Dilworth and complete transaction. Writing a Check and Nightly Deposits (Anything over $100) Check: 1. Take out the large checkbook binder from the black office drawers. 2. Open to the next available blank check. 3. Date the check. 4. Write who you are writing the check to in the “Pay to the Order of” section. 5. Write payment amount numerically in the box to the right of “Pay to the Order of”. 6. Write out the payment amount in words below the area of who you are paying. (i.e.: $100 is One Hundred Dollars and Zero Cents.) 7. In the memo section at the bottom, write down what it is for (Electricity, flow waters, maintenance, teaching, etc.) 8. Use the signed name stamper located in the left register. It has Tanner’s name, stamp it onto the signature section of the check. (If writing a check for an employee, ensure it is in an envelope with their name on it and place it into the left register for pick-up). 9. Write information on the checkbook binder's column (For record keeping/reference). 10. Message or task Pam on Asana with the check number, the amount paid and what it was for. Deposit: 1. Count the drawer and input information into “Deposit Spreadsheet”. 2. Anything over $100 will be deposited into the safe. 3. Grab an envelope and a pen. 4. In the top right corner, add your name and the date. 5. In the middle, add the amount of money being deposited. 6. Close and add to the safe. Merging Client Accounts 1. Go to client’s profile 2. Click “Action” 3. Click “Merge Clients” 4. Type in client’s name and find the other existing accounts 5. Choose which account to keep, then select merge Lost & Found Items 1. Place found item in washer room where lost and found drawers/mat container is 2. If it is a lost yoga mat, write the date that it was found onto a sticky note and tape it to the mat before placing it in the L&F container. 3. Managers will oversee “Lost & Found” and transfer them to their designated areas throughout the month they are allowed to be in the studio before being donated 4. Employees cannot take lost and found items home unless they are on the bottom shelf of the L&F cabinet located near the back door cubbies (labeled L&F) Often Asked Questions 1. Can I use my membership at any location? Yes 2. Can I share my membership with others? No, each class attendee must have their own account/membership 3. What is the temperature/humidity of the studio? About 104 degrees, 60% humidity (varies throughout the class) 4. What kind of yoga is offered? Better described as a mix of Bikram and Power Yoga (It is multi-dimensional yoga experience) 5. What is a good class for beginners? Starting with LSD and Half Shots are recommended, but Single Shots are for all levels as well 6. How long are the classes? 45 minutes for Quickies (CW), 1 hour for singles/doubles/LSD, 1.5 hours for super flow (CW) 7. How many postures are there? Minimum of 14 postures 8. What is the structure of the class? About a 25-minute warm-up, core-strengthening work, standing series, floor work, then cool-down/ stretching (or Savasana) 9. What should I bring as a newcomer? Water, a mat/towel (unless they want to rent), shower towel (unless they want to rent), ID if they want discounted drop-ins 10. What are the benefits of hot yoga? Improved flexibility, circulation, mental-well-being, strength and endurance, breathing and lung capacity, posture and alignment, skin health and balance. It encourages detoxification, a sense of community, calorie burning and weight loss. Relief from stress and anxiety, promotes mind-body connection and helps with chronic pain/illness.  11. Do I need to sign up for class in advance? Depends on the day and time of the class, but it is preferred that you are signed up in advance 12. How do I sign up for class? May use the Walla App or the Y2 website 13. Do you offer private sessions? Yes, they can reach out to [email protected] for private sessions 14. Can I arrive late or leave early? Yes, we will never turn you away (unless a class is at capacity), but if you must leave early, leave before Savasana 15. Can I take breaks during class? Absolutely, you do not even need to do every instruction the teacher encourages. Feel free to flow how you would prefer! 16. How are teachers qualified to teach at Y2? They go through 200 to 500 hours of teacher training through Y2, undergo supervised teaching, and (optional) register with the Yoga Alliance. What to do if There is “Nothing” to do  Clean the inside/outside of the lockers/cubbies  Check that each mat storage holder is up to date on their monthly payment  Stock the drink cooler and microphone condoms  Deep clean the shower stalls/toilets  Refill the shower soaps  Check/Care for the plants  Roll up drying mats near the back entrance  Refill chemical/cleaning supply bottles  Dust the tops of the coolers/shelves in high places  Wipe down windows/reflective surfaces  Check essential oil humidifiers (Refill w/ water if necessary)  Tidy up the retail products  Study Y2 website and membership information  Get familiar with upcoming workshops/enrollments