Technical Writing Module 2 PDF

![](media/image2.png)**COLEGIO DE SAN ANTONIO DE PADUA, Inc.** Supervised by the Lasallian Schools Supervision Office Ramon M. Durano Foundation Compound, Guinsay, Danao City, Cebu Tel. No. (032) 344-4709 **College of Teacher Education** **Second Semester** **SY 2023-2024** **Technical Writing** **EL 118** **Module 2** **Compiled by:** **Mary Ann A. Macasero, LPT** **Student's Name:** **\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_** **Module 2** **Communication in Business and Organization** **Rationale:** Nowadays, due to the revolution of technological advancements in business, academe, and industry sectors, people are being highly engaged in various daily communications through email, texting, chatting, formal presentation, or even face to face conversation. This phenomenon leads to unending quest on how to communicate effectively to survive the digital era. Although, no matter how technological the workplace may become according to Roberts (1999), there will always be real power in the written word. Technology hasn't eliminated the need for people to write clearly, it's merely simplified the writing process. Since then, writing business correspondence never goes out of style especially in the corporate world. Employers keep on looking for professionals who can communicate messages well both in written and oral, inside and outside an organization. **Module 2** **Communication in Business and Organization** **Learning Outcomes:** After going through this module, the students can: 1. demonstrate how communication works in business and in organization; 2. compare personal and business letters; 3. evaluate and explain the characteristics and elements of a business letters; and 4. compose one type of business letter. **Learning Content:** **Lesson 1. Communication in Business** Effective communication is the key to success in business.That is why business depends so much on communication. People must communicate to plan products, hire train, and motivate workers, coordinate manufacturing and delivery, persuade customers to buy, and bill them for sale (Locker, 2006). Certainly, communication can't be set apart from business for it gives life and light to any business transactions. However, presently, according to Steimle (2017), many entrepreneurs become more estranged from their teams, turn off partners and lose deals all because they lack basic communication skills. Often this lack of skill gets passed down to teams and the problems are perpetuated through the organization. Indeed, great knowledge on proper and affective communication skills is business and in organization is vital. Basically, business communication refers to how people communicate, whereas organizational communication deals with whom to communicate. Understanding the requirements of good business communication, developing good communication skills, and understanding the channels of communication in your organization will ensure success in your carer (Custodio et al.,2013). Communication in business is a two-way process that follows and common communication process of sending and receiving messages. However, business communication differs on the medium for it uses paper, pen, typewriter, or computer to make the message tangible to the receiver. **Communication in Organization** An organization according to Rosales et al. (2009) is comprised of people who are committed to a common goal and are ready to share information and resources in pursuit of a desired goal. Communication in organization is relaying messages and organization. There are several written documents needed to run an organization. Every single documents has one or more of the three basic function of organizational writing which is to inform, to promote goodwill, or to persuade. To inform To persuade To promote goodwill The following internal and external documents are some of the specific documents needed in an organization (Adapted from Locker, 2006): Table 1: Internal Documents Produced in One Organization ----------------------------- -------------------------------------------------------------------------------------------------------------------------- --------------------------------------------------------------------------------------------- **Document** **Description of document** **Purpose(s) of document** Transmittal Memo accompanying document, telling why it's being forwarded to the receiver Inform: persuade reader to read document; build image and goodwill Monthly or quarterly report Report summarizing profitability,productivity and problems during period used to plan activity for next month or quarter Inform:build image and good will (report is accurate,, complete; writer understand company) Performance appraisal Evaluation of an employee's performance,with recommended areas for improvement or recommendation or promotion Inform; persuade employee to improve Memo of congratulations Congratulations to employees who have won awards been promoted ,or earned community recognition Promote goodwill ----------------------------- -------------------------------------------------------------------------------------------------------------------------- --------------------------------------------------------------------------------------------- Table 2: External Documents Produced in One Organization ------------------ ---------------------------------------------------------------------------------------- --------------------------------------------------------------------------------------------------------------------- **Document** **Description of document** **Purpose(s) of documents** Quotation Letter giving price for a specific product fabrication,or service Inform; promote goodwill (price reasonable) Claim/adjustment Letter granting or denying customer request to be given credit for defective goods Inform;promote goodwill Annual report Report to stockholders summarizing financial information for year Inform;persuade stockholders to retain stock and others to buy;build goodwill (company is a good corporate citizen) Thank you letter Letter to suppliers, customers, or other people who have helped individuals or company Promote goodwill ------------------ ---------------------------------------------------------------------------------------- --------------------------------------------------------------------------------------------------------------------- **Formal and Informal Channels of Communication** There are two basic structures that a make up the communication channels of an organization: 1. Formal channel of communication follows the usual pattern of an organizational chart where the superiors are classified from the subordinates through connecting the lines if communication to every member of the organization. 2. Informal channel of communication follows an unstructured channel of communication where lines and patterns of the organization are vague. This is sometimes referred as grapevine because it usually relays more information than the formal communication through *chismis or* rumor-mongering. **Lesson 2. Personal Letters and Business Letters** ***Personal Letters*** Despite the numerous changes on how people communicate, traditional letter writing remains the best way to communicate among persons. There are two basic kinds of letter, the personal and the business letters. The two extremely differ from each other in terms of their nature, purpose, scope, structure, formality, size, and language. Personal letter is a written type of communication of an individual to another concerning personal or family affairs rather than business matters. This kind of letter does not follow certain rules or structures and uses a less formal wording or colloquial language. An example of a personal letter is a birthday greeting given to someone whom we know personally who is celebrating his special day. Personal letter maintain and develops personal letter maintains and develops personal relationship with people whom you consider a friend or a family. Lastly, this type of letter can be type-written or hand written depending on the length of the content. ***Business Letters*** Business letter is a formal type of written letter concerning business transactions and other business related issues and information. This kind of letter must adhere to certain rules, restrictions and formats and must use a formal language. In addition, an effective business letter should sound like a person talking to another person. An example of this is an application letter written by an applicant who is interested in a vacant job. Finally, a business letter is commonly written on an 8 1/2 x 11 inch-size clean bond paper. It follows certain margin and free from dirt and scratches in order to build a good impression to the reader. **Personal versus Business Letters** The business communication page posted eleven (11) comparisons of personal letter and business letter. 1. Nature: Business letter or commercial letter is impersonal and universal in nature. Personal letter is fully personal in nature. 2. Purpose: Business letter is exchanging various business-related issues and information. Personal letter is exchanging personal or family-related affairs and information. 3. Scope: Business letter scope is wide and contains various types of business information. Personal letter scope is limited and contains only personal information. 4. Structure: Business letter follows officially recognized structure. Personal letter does not follow any Recognized structure. 5. Formality: Business letter maintains formal rules and procedure. Personal letter is informal. 6. Size: Business letter is generally concise in size and avoids irrelevant matter. Personal letter may be Concise or large in size. 7. Types: Business letter can be categorized differently. Personal letter generally cannot be categorized. 8. Salutation: Business letter salutation can be *Sir, Dear Sir, Dear Mr. X,* etc. Personal letter salutations are *Dear friends, my dear x, dear x*, etc. 9. Language: Business letter language should be easy and simple. Personal letter language may be easy, poetic, emotional, etc. 10. Copy: Business letter copy of business letter should always be preserved. Personal letter copy of personal letter may or may not be preserved. 11. Method: Business letter uses direct and persuasive method. Personal letter uses only direct method. Whether you are writing a personal or a business letter, the way you construct the message and the way the receiver decodes the message are very important. **The Technique of Writing Business Letters** To make your letters effective in terms of today's business world, you should understand and make use of four basic psychological techniques according to Mager and Mager (1968): 1. Write from the "you" attitude. Every person is interested primarily in himself and thus responds to a letter written from his point of view. To test the effectiveness of your letter on this point, count the number of I's and you's in your letter and then compare. A good letter should have a preponderance of you's and a minimum of I's. but more than this, your letter should have the reader's viewpoint in mind and throughout the text. *Compare:* I : I was happy to hear that my letter of January 5^th^ provided sufficient information for the completion of the order for us. You : Thank you for your assurance that you had sufficient information for the completion of your order. 2. Accentuate the positive. Even a letter that has to say "No" can be written from a positive point of view. Make it an absolute rule never to start or end your letter with a negative. Whenever possible, avoid words with a negative connotation, such as argument, careless, complaint, disagreeable, error, neglect, and unfair. *Compare:* Positive: Thank you for order. The merchandise will go out to you as soon as... Negative: We regret to inform you that we will not be able to ship your order until... 3. Make your letters smile. A business letter should leave a pleasant impression. Get a smile into your letter, a bit of your personality, an atmosphere of good will. A sour letter, piqued attitude, complaining undertone, is comparable to a surly manner in your conversation. Some phrases have a built-in smile. Here are some friendly phrases that you can and should use freely: We shall be glad to... It is a pleasure... Thank you... We appreciate very much... With our compliments... 4. Make your copy live. The reader should feel what you say. If possible, create a visual experience. Let the reader see himself doing something-running a machine, telling his friends about his triumphs, selling more accounts, reinterpreted the same copy. **Lesson 3 Characteristics and Elements of a Business Letter** **Characteristics of a Business Letter** Business letter is one of the vital components in the success of a business. To ensure that we are writing an effective business letter, there are "Ten (10) Cs" we should consider. 1. *Completeness* refers to the inclusion of complete information. The business letter should answer the question WHO, WHAT, WHEN, WHERE, and HOW to produce a good and complete business letter. 2. *Correctness* refers to the correct grammar, punctuation, spacing, information and structure. It also refers to the correct format of a business letter. To attain correctness, double check the spelling of the names, address letters properly, verify numbers and amounts, always check the dictionary. 3. *Conciseness* refers to being direct and brief without compromising the complete idea. In writing a business letter, we should not include unnecessary information which might confuse the reader. Example: Instead of saying: At the present time Say: Now Prior to before Pitch in join to Start from scratch make new from nothing Meet the deadline complete the job 4. *Coherence* refers to the smooth flow of ideas in a business letter. The content of a business letter should be in order and easy to follow. Some of the devices that you may use to achieve coherence are use of synonyms, use of transitional words, use of pointers, use of repetition of words, and use of sentence patterns. 5. *Clarity* refers to readability of information which is easy to understand. We should bear in our minds that simple words are more preferred than complex ones. 6. *Concreteness* refers to the use of specific words not general words. Example: Instead of saying: Return of investment Say: Profit Market Penetration successful selling 7. *Courteousness* refers to the politeness of the tone of the business letter. Being friendly by showing positive approach is the key for a successful communication in business. Below are some examples of the negative and positive word. But then again, positive words are more preferred in doing business. +-----------------------------------+-----------------------------------+ | **Negative** | **Positive** | +-----------------------------------+-----------------------------------+ | bad | good | | | | | sad | glad | | | | | old | new | | | | | hard | easy | | | | | slow | fast | | | | | disagree | agree | | | | | delay | early | | | | | demand | request | +-----------------------------------+-----------------------------------+ 8. *Consideration* refers to the use of professional tone to show respect to the reader of the letter. Also, we need to anticipate the "YOU" attitude in writing our letter. Example: Instead of saying: We are glad to offer you the best services. Say You will be pleased to find must-try services in our branch near you. 9. *Consistency* refers to the uniformity of the time and style of the writer of a business letter. 10. *Credibility* refers to the personality of the writer as himself which might reflect on his writings. **Elements of a Business Letter** Because business letter is part of communication, it also follows the communication process. There are three elements in the communication process that are also present in business writing. There should be a sender, message and receiver. The sender of the letter is the one who is writing it. It is one of the protocols in business writing that the receiver of the letter should be known by the sender. The complete name, position as well as the address of the receiver should be included in the letter. The sender or writer must be also knowledgeable in basic grammar, punctuation, spelling, and mechanics skills so that he might build a good impression to the receiver of the letter. The message is very important in the communication process because it is the reason that moves the sender to start the communication process. The message of the letter should be well-written, simple, and understandable. The message should be direct and persuasive and should avoid including unnecessary information. It should be concise and complete so that everything you want to say is included. Lastly, the receiver of the letter completes the elements of communication process. The main role of the receiver is to carefully decode the message of a business letter and provide a feedback that will complete the entire communication process. **Lesson 4 Basic and Optional Parts of a Business Letter** A business letter is composed of the following basic parts: 1. ***Letterhead*** - This part of a business letter includes the company name, company mailing address, and company contact numbers. It may also contain the company logo or symbol of the organization. Today, most of the companies have their own personalized letterhead exclusive for their employees' use. In case you will write a business letter not on behalf of any company, you may use a heading or a return address. A ***heading/return*** ***address*** is composed of your complete, correct, and specific address. In writing the heading of your business letter, the lot and block number, street, barangay, municipality or city, province, region, and even the zip code must be included properly. 2. ***Dateline** -* This part contains the month, the day, and year when the business letter was written. There are certain rules in writing the correct dateline: A. You should not use abbreviations when writing the dateline. For example, 10-13-92 or 10-13-1992 or 10/13/92 or Oct. 13, 1992 B. You should not include st, nd, or th after the day of the month. For example, September 1^st^, October 2^nd^, or November 3^rd^. C. You may use the conventional style, January 15, 2007 or the military style, 15 January 2007. 3. ***Inside Address*** - This part consists of three, four or five lines which include the complete name as well as the job title/s of the receiver on the first line, the complete position of the receiver on the second line, the complete division or department of the receiver on the fourth line, and the complete name of the company or organization followed by the complete address of the company or organization. There are certain rules that are worth considering in writing the inside address: A. The inside address is like the address written on the envelope. B. You use Miss when addressing a single woman; Mrs. of married woman. If the status is not known, use Ms. If the firm is comprised of women; use Mesdames or its abbreviation Mmes. C. Use Mr. in addressing a man. You may also use its plural form Messieurs (French) or its abbreviation Messrs. D. You may abbreviate the title Doctor to Dr. For example, Dr. Silvia C. Ambag. E. The title Reverend should not be abbreviated and it should be preceded by The. For example: The Reverend Sonny Ramirez F. You may or may not abbreviate the title Professor. For example, Professor Danilova A. Lorenzo or Prof. Danilova A. Lorenzo But if only surname is available, the title should not be abbreviated. For example, Professor Lorenzo G. Company or organization positions such as Supervisor, Manager, Secretary, Superintendent, Proprietor or even President may either precede or follow the name of the receiver of the letter. For example, Ms. Armie Joie A. Rivera Proprietress Elysian Events Specialist Or Ms. Armie Joie A. Rivera, Proprietress Elysian Events Specialist H. The title Honorable is used by Judges of the Court, Members of the Cabinet, Congressmen, Senators or other government officials who hold an important position and office in the city, province, or country. You may or may not abbreviate the title Honorable. For example, Honorable Rodrigo R. Duterte or Hon. Rodrigo R. Duterte 4. ***Salutation -*** is composed of the word "Dear" followed by the last name of the receiver of the letter. Use the colon (American English) at the end of the salutation or comma (British English). For example, Dear Mr. Alcaraz: or Dear Mr. Dela Cruz, 5. ***Body of the Letter*** - This consist of the message of the writer. Some claim that the first and last sentences are the most important parts of the body of the letter. The first sentence should make the reader feel at ease and the last sentence should make the reader pleased and content. 6. ***Complimentary Close -*** This is sometimes called closing, the part where sender says goodbye to the receiver of the letter in a formal way. You may use the standard complimentary close such as *Sincerely* or *Sincerely yours* or *Respectfully* or *Very respectfully yours.* We should take note that the first letter of the first word is the only capitalized letter on the complimentary close*.* 7. ***Signature Line*** - This is composed of the complete typewritten name of the writer and his official designation, or the name of the company. Very formal or legal: Miguel Rodriguez Galit Less formal or business: Miguel Galit or Miguel R. Galit 8. ***Written Signature*** - This refers to the sender clearly scribing or affixing his specimen signature on the space between the complimentary close and the printed name. Allot enough space (3-4 spaces) for this between the complimentary close and the signature line. **Optional Parts of a Business Letter** 1. ***Attention Line*** - This is used when the letter urgently needs to be received by the best person who can handle it. Commonly, the attention line is at the center. For Example: Elysian Events Specialist San Mateo, Rizal Attention: Miss Armie Joie A. Rivera 2. ***Subject Line*** - This is used in short reports to let the reader know the content of the letter immediately. It may be placed above or below the inside address; maybe flushed to the left, indented, or centered. For Example: Elysian Events Specialist San Mateo, Rizal Subject: Inquiry on Wedding Package 3. ***Identification Initials or Reference Initials -*** This includes the initials of the secretary or typist who took the dictation in lower case and initials of the one who dictated or dictator in upper case placed at the lower left hand corner of the letter two spaces below the last line of the signature part. For Example: EAG/jtd or EAG:go 4. ***Enclosed or enclosed reference or enclosure notation*** - This is composed of the attached materials on the letter. This is usually abbreviated Incl. and placed below the reference initials. For example: Inc. 1. Grade Sheets 2.Class Records 3.Anecdotal Records 5. ***Copy Notation*** - This consists the names or department of other people who also received the letter. 1. For example: cc: Mr. John Paolo Sarce cc: Human Resource Department 2. For example: bcc: Miss Sarrah Mae Amata 6. ***Mailing Notation*** - This notation refers to the special postal services such as air mail, special delivery, or registered mail. **Lesson 5 Business Letters Punctuations and Styles** **Punctuations Used in Business Letters** There are three ways on how to punctuate our business letters. We can use Open Punctuation, Standard Punctuation, and Mixed Punctuation. 1. *Open Punctuation* - In writing a business letter, open punctuation does not include any punctuation after any part of the letter except the body of the letter or the message. 2. *Standard Punctuation* - This is the most common style of punctuating a business letter which includes punctuation on salutation and complimentary close only. The punctuation on salutation is colon while on complimentary close, it's comma. 3. *Mixed Punctuation* - This format uses comma (British Style) or colon (American Style) after the salutation and uses comma after the complimentary close. **Business Letter Styles** There are several business letter styles that are accepted and being used in the corporate world. 1. **Full Block Style** In this style, some make use of Open Punctuation and some do not. All parts of this business latter start at the left margin. +-----------------------------------------------------------------------+ | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_: | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\ | | _\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | \_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\ | | _\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | \_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\ | | _\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | \_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_. | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\ | | _\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | \_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\ | | _\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | \_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_. | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_, | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | +-----------------------------------------------------------------------+ 2. **Modified Block Style** This style places the inside address and all paragraphs at the left hand margin while the heading, dateline, and complimentary close start at the middle part of the paper or \#3 of the top ruler of MS Word going to the right margin. +-----------------------------------------------------------------------+ | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\ | | _\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | \_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\ | | _\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | \_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\ | | _\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | \_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_. | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\ | | _\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | \_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\ | | _\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | \_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_. | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | +-----------------------------------------------------------------------+ 3. **Semi-Block Style** This style is like the Block Style however it follows the rule of indention to its paragraph. This style also makes use of standard punctuation. +-----------------------------------------------------------------------+ | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_: | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\ | | _\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | \_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\ | | _\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | \_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\ | | _\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | \_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_. | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\ | | _\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | \_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\ | | _\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | \_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_. | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_, | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | +-----------------------------------------------------------------------+ 4. **Simplified Style** This style is similar to the Full Block Style, beginning all the parts of the letter at the left margin. However the heading is placed at the center upper part of the letter. This style follows the open punctuation and omits the complimentary close. The spaces in between of every part from the very first part of a business letter are 6, 4, 3, 3, 4, 5. +-----------------------------------------------------------------------+ | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_: | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\ | | _\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | \_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\ | | _\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | \_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\ | | _\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | \_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_. | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\ | | _\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | \_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\ | | _\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | \_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_. | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_, | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | +-----------------------------------------------------------------------+ 5. **Indented Style** This style makes use of indentions which has uneven number of spaces in the various elements of the letter. Nowadays, this style is rarely used because of its complexity of arranging the different elements of the letter. +-----------------------------------------------------------------------+ | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_: | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\ | | _\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | \_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\ | | _\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | \_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\ | | _\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | \_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_. | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\ | | _\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | \_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\ | | _\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | \_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_. | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | +-----------------------------------------------------------------------+ 6. **Hanging Indented Style** This style is another unique style of writing a business letter. The first line of each paragraph is aligned with the inside address and salutation flushed at the left. The lines succeeding the first line are indented five spaces. It usually uses standard punctuation. +-----------------------------------------------------------------------+ | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_: | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\ | | _\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | \_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\ | | _\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | \_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\ | | _\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | \_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_. | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\ | | _\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | \_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\ | | _\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | \_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\ | | _\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | \_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_. | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | +-----------------------------------------------------------------------+ **Business Letter Envelope Formats** There are different envelope formats in business writing. Here are some of the examples: 1. **Block Form** +-----------------------------------------------------------------------+ | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | +-----------------------------------------------------------------------+ 2. **Indented Form** +-----------------------------------------------------------------------+ | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | +-----------------------------------------------------------------------+ 3. **Semi-block** +-----------------------------------------------------------------------+ | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | | | \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | +-----------------------------------------------------------------------+ **Lesson 6 Types of Business Letters** There are different types of business letters that are commonly used in the corporate world. They differ in purpose, style, and nature. Some business letters transmit good news while some transmit bad news. ***Writing Good vs Bad-News Business Letters*** If the business letter directly affects and stirs the emotions and feelings of the reader, it is either a good or bad news business letter. If you are writing a letter promoting someone from your employee in your company, if you are commending a team in your corporation for beating the monthly sales, you are probably writing a good-news letter. The good-news business letter is light in mood expressing pleasnt information. Unfortunately, there will be times wherein you will be required to write bad-news business letters. If you are writing a letter rejecting a job applicant, if you are writing a thank-you letter for an employee, or worst, writing a letter to fire an employee, you are probably writing a bad-news business letter. No matter what type of letter you are writing, no matter how good or bad the letter is, always make sure to be professional in writing the business letter. Mind over matter is the rule of the game. There are common types of business letters such as the following: 1. ***Application Letter*** - is sometimes called cover letter, is composed persuasively whenever you are applying for your target job. This letter is usually accompanied by your resume for additional information of your experiences and skills. In writing your application letter, you may follow this format: --------------------------------------------------------------------------------------------------------------------------- First Paragraph: Determine the reason/s why you are applying for the job. Mention if the job is solicited or unsolicited. --------------------------------------------------------------------------------------------------------------------------- --------------------------------------------------------------------------------------------------------------------------------- Second Paragraph: Explain why you deserve the job without being too boastful. You may support it by citing your qualifications. --------------------------------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------- Last Paragraph: Even if you think you are hired or not, thank the hiring personnel. ------------------------------------------------------------------------------------- There are three styles of resume: A. Chronological Resume focuses on the employment history of the applicant. This style is ideal for those who already have several work experiences showing steady career growth. B. Functional Resume focuses on skills rather than on employment history. This style is ideal for those who are fresh graduates seeking for their first job. C. Combination Resume focuses on drawing the best features or strong points of chronological and functional resume styles. 2. ***Letter of Inquiry*** is a letter that asks for a particular information or assistance. This type of business letter is direct and the questions are constructed to get the information straightforwardly. In writing a letter of inquiry, consider the following guidelines: ------------------------------------------------------------------------------------- First Paragraph. Begin with the most important question or a summarizing statement. ------------------------------------------------------------------------------------- ------------------------------------------------------------------------------- Second Paragraph. This part may contain the explanation or list of questions. ------------------------------------------------------------------------------- --------------------------------------------------------------------------------------- Third Paragraph. The ending should tell the reader what you want to be done and when. --------------------------------------------------------------------------------------- 3. ***Letter of Reply or Response*** is written in response to a letter of inquiry which directly answers all the inquiries regarding the company's products or services. As part of business as usual, most companies promptly reply to all the inquiries addressed to them. In writing the letter of response, the following steps may help you: -------------------------------------------------------------------------------------------------- Acknowledge the inquiry by mentioning important details from the letter of inquiry you received. -------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------ Build goodwill and pave the way for future contacts by using a cordial or friendly tone. ------------------------------------------------------------------------------------------ ----------------------------------------------------- Answer the questions fully and send prompt replies. ----------------------------------------------------- *Sample Application Letter* +-----------------------------------------------------------------------+ | 101 Rosal St., Roberto Homes | | | | Barangka Drive, Mandaluyong City | | | | May 28, 2017 | | | | **DR. CONCHITA DE GUZMAN** | | | | *Director* | | | | Philippine Science High School-Main Campus | | | | Agham Road, Diliman, Quezon City | | | | Dear Dr. De Guzman: | | | | Good day. | | | | With great interest, I would like to apply for the position of | | full-time English teacher of Philippine Science High School. | | Furthermore, working in a prestigious school like Philippine Science | | High School is really a great opportunity. | | | | I graduated at Polytechnic University of the Philippines last 2015 | | with a degree of Bachelor of Secondary Education major in English. | | After graduating, I reviewed for the Licensure Examination for | | Teachers (LET) at the Philippine Normal University (PNU) and passed | | the board examination in the same year. | | | | I appreciate your honorable consideration for my application. I am | | always prepared to be interviewed anytime which is convenient for | | you. | | | | The accompanying resume may serve to provide you with greater details | | of my background and what I can offer. | | | | Thank you very much for reading my letter. | | | | Very respectfully yours, | | | | Eliz Navarro | | | | Applicant | +-----------------------------------------------------------------------+ *A Sample Letter of Inquiry* +-----------------------------------------------------------------------+ | ELYSIAN EVENTS SPECIALISTS | | | | Gateway Mall, Cubao, Quezon City | | | | January 20, 2017 | | | | **MR. ERIC YATAL** | | | | *Business Manager* | | | | Tiffany Chairs and Tables Co. | | | | Ermita, Manila City | | | | Dear Mr. Yatal: | | | | Good day. | | | | Can Tiffany Chairs and Tables Co. Provide 1,000 pieces of golden | | tiffany chairs and 500 pieces | | | | golden tiffany tables to be delivered on February 5, 2017? | | | | We need to find a bulk supplier of tiffany chairs and tables for our | | events company. Kindly answer | | | | the following questions: | | | | 1. 2. 3. We will highly appreciate your immediate response to this | | letter for we are currently preparing for | | | | our schedule events on February 14, 2017. May we please have your | | response by January 25, 2017? | | | | Thank you so much. | | | | Sincerely yours, | | | | Anthony Herrera | | | | Proprietor | +-----------------------------------------------------------------------+ ***4. Letter of Request*** is commonly used everywhere. We daily use it in academe, in industry, even in corporate world. The main purpose of this letter is to request for something you need. In writing a letter of request, you may follow these steps: --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- First Paragraph: (Orientation) This is the introduction part where you begin with the details of the event or any activity. The date, time, and venue should be also indicated. --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------------------------------------------------------------------ Second Paragraph:(Information) In this part, you need to mention the requested materials or equipments or even venue. You need to be very specific in this part. ------------------------------------------------------------------------------------------------------------------------------------------------------------------ --------------------------------------------------------------------------- Last Paragraph: (Action) Thank the person in charge to promote good will. --------------------------------------------------------------------------- *A Sample Letter of Request* +-----------------------------------------------------------------------+ | ST. MATTHEW HIGH SCHOOL | | | | Ilang-Ilang St., Maly, San Mateo, Rizal | | | | Tel. No. 997 | | | | June 13, 2016 | | | | **MR. BICO I. GABRIEL** | | | | *School Principal* | | | | St. Matthew High School | | | | San Mateo, Rizal | | | | Dear Mr. Gabriel: | | | | Good day. | | | | The Student Council of St. Matthew High School is planning to conduct | | a student orientation for the newly enrolled grade seven (7) students | | of our school on June 25, 2016, Friday, at 9:00 A.M. | | | | In connection with this, may we request your good office to allow us | | to use the Multi-Purpose Hall for the said activity on the said date? | | The Student Council ensures the cleanliness and orderliness of the | | venue. | | | | We look forward to your favorable response to this request. | | | | Respectfully yours, | | | | **ANNE CABALLES** | | | | *President*, Student Council | +-----------------------------------------------------------------------+ 4. An order letter according to Rosales et al (2009) usually contains the following: A. Name of the item ordered B. Description of each item, giving size, style, finish, quality, material, weight, or whatever will help in identifying the article wanted C. Catalog number of the item, if it is available D. Quantity of each item wanted E. Price of item and the total price of the order F. Method of shipment desired by the buyer G. Address where the goods are to be shipped or delivered H. Date of shipment desired by the buyer I. Credit references, if payment is made from an account J. Mode of payment Qualifications and carter objective will help you select format of your resume: 1. Chronological Resume Format includes: Applicant's name Address Telephone number Job objectives Education Work history - listed job by job, beginning with the most recent position *A Chronological Resume* +-----------------------------------------------------------------------+ | ERICSON TAN DELOS REYES | | | | 22 Masipag St., Ampid, San Mateo, Rizal | | | | [[ericsondelosreyes\@yahoo.com]](mailto:ericsondelosreyes | | @yahoo.com) | | | | 09058450529 | | | | Possesses an effective, positive, and flexible teaching style with | | the willingness to work | | | | beyond the call duty. | | | | Master Teacher 1 | | | | Mandaluyong National High School | | | | 2014. High School Teacher | | | | Our Lady of Fatima University-Valenzuela | | | | 2010-2014 | | | | High School Teacher | | | | Bright Morning Star Academy | | | | 2005-2010 | | | | Master of Arts in Filipino | | | | Polytechnic University of the Philippines | | | | 2009-2014 | | | | Bachelor of Secondary Education major in Filipino | | | | Polytechnic University of the Philippines | | | | 2000-2004 | | | | Expertise on MS Word, MS Excel, and MS PowerPoint | | | | Filipino and English literature | | | | Good team leader | | | | Great skills in hosting events | +-----------------------------------------------------------------------+ 2. Functional Resume Format focuses on the applicant's skills rather than on previous employment. 3. Combination Resume Format highlights the best features of 1 and 2 emphasizing the applicant's capabilities while also including a complete job history and is recommended for fresh graduates. **Reference:** Rosales, Ma. Junithesmer, et. al. (2019) *Technical Writing: A Resource Guide to Writing Across Disciplines*. Cubao Quezon City: Lorimar Publishing. **Learning Activities** +-----------------------------------------------------------------------+ | ***Module 2 Activity 1*** | | | | Name: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | | Year & Section: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Date: | | \_\_\_\_\_\_\_\_ | | | | **Answer the following questions briefly. (5 points/item)** | | | | 1. When do you write a personal letter? a business letter? | | | | 2. How can you apply your knowledge and skills in writing business | | letter in your field? | | | | 3. Among the ten characteristics of a business letter, which do you | | think is the most important? Why? | | | | 4. What is the importance of knowing how to construct the different | | parts of a business letter? | | | | 5. Which among the basic parts of a business letter is the easiest | | to construct? | +-----------------------------------------------------------------------+ ***Module 2 Activity 2*** Name: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Year & Section: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Date: \_\_\_\_\_\_\_\_ **Compare the different styles of business letter by answering the table below. (30 points)** +-----------+-----------+-----------+-----------+-----------+-----------+ | Full | Modified | Semi-Bloc | Simplifie | Indented | Hanging-I | | Block | | k | d | Style | ndented | | | Block | | Style | | Style | | Styles | | Style | | | | +-----------+-----------+-----------+-----------+-----------+-----------+ | | | | | | | +-----------+-----------+-----------+-----------+-----------+-----------+ ***Module 2 Activity 3*** **Write a letter of inquiry to the Accounting Office of CSAP asking about the amount of payment per unit of the course BSED English 3 for the first semester of the academic year 2022. Use full block style format. Print your letter on a short size bond paper. Observe the following criteria for your score.** **Neatness - 10 points** **Content - 25** **Grammar and Spelling - 15** **Total 50**

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