Consumer Rights (Philippines) PDF

**CONSUMER RIGHTS** 1. **The Right to Basic Needs. **The right that guarantees survival, adequate food, clothing, shelter, health care, education and sanitation. You may look forward to the availability of basic and prime commodities to consumers at affordable prices and of good qu...

**CONSUMER RIGHTS** 1. **The Right to Basic Needs. **The right that guarantees survival, adequate food, clothing, shelter, health care, education and sanitation. You may look forward to the availability of basic and prime commodities to consumers at affordable prices and of good quality. 2. **The Right to Safety.** The right to be protected against the marketing of goods or the provision of services that are hazardous to health and life. You may look forward to (1) manufacturers of consumer products to undertake extensive safety and performance testing before selling their products in the market, and (2) labels which contain the proper information as regards the product, its use and how to operate it, if the need arises, and also precautions or warning signs. 3. **The Right to Information**. The right to be protected against fraudulent/dishonest or misleading advertising/labelling/promotion and the right to be given the facts and information needed to make an informed choice. You may look forward to complete information about the product to be purchased, including its use, ingredients/chemical contents, precautions, if any, limitations and expiry date. 4. **The Right to Choose.** The right to choose products at competitive prices with an assurance of satisfactory quality. You may look forward to a wide array of goods and services which are offered in the market with diverse brands, sizes, shapes and colors with differences in the price, quality and use. 5. **The Right to Representation.** The right to express consumer interests in the making and execution of government policies. You may look forward to legislators would propose laws that would ensure that consumers have the chance to live a better life by getting the best value for their hard-earned peso. 6. **The Right to Redress.** The right to be compensated for misrepresentation, shoddy goods or unsatisfactory services. You may look forward to manufacturers/storeowners would replace defective goods pursuant to the provision "No Return, No Exchange" provided in the DTI's Implementing Rules and Regulations of Republic Act 7349, otherwise known as the Consumer Act of the Philippines. 7. **The Right to Consumer Education.** The right to acquire the knowledge and skills necessary to be an informed consumer.You may look forward to: - The three sectors of society: business, government and consumer would embark on an information campaign through tri-media on consumer related issues. - A series of seminars, conferences, fora, training, and public hearings for the welfare of the consumers. - Consumer education being integrated in the school curriculum from elementary to secondary levels as mandated by R.A. 7394 also known as the Consumer Act of the Philippines.   8. **The Right to a Healthy Environment.** The right to live and work in an environment which is neither threatening nor dangerous, and which permits a life of dignity and well-being. You may look forward to (1) the government exerting an iron hand regarding the alarming increase in the degradation of the environment, especially forests, dying wildlife, depleted land fill space and environmental contamination to prevent further damage; and (2) constant monitoring of our seas, coral reefs, forest, and waste disposal practices of factories to check if there is a violation of the laws on environmental protection.  More about consumer rights [here](https://www.dti.gov.ph/konsyumer/consumer-education/). **CONSUMER RESPONSIBILITIES** 1. **Critical Awareness. **The responsibility to be more alert and questioning about the use and the price and quality of goods and services we use. 2. **Action.** The responsibility to assert ourselves and act to ensure that we get a fair deal. Remember that as long as we remain passive consumers, we will continue to be exploited. 3. **Social Concern.** The responsibility to be aware of the impact of our consumption on other citizens, especially the poor, exploited, disadvantaged or powerless groups, whether in the local, national or international community. 4. **Environmental Awareness.** The responsibility to understand the environmental consequences of our consumption. We should recognize our individual and social responsibility to conserve natural resources and protect the earth for future generations. 5. **Solidarity.** The responsibility to organize together as consumers to develop the strength and influence to promote and protect our interests. ** \"Consumer Act of the Philippines**\". - ARTICLE 2. Declaration of Basic Policy. It is the policy of the State to protect the interest of the consumer, promote his general welfare and to establish standards of conduct for business and industry. *The law simply states that customers have the right to compensation if they receive goods that are either faulty or not as described. They have the option of returning the item, asking for a replacement, a refund, or a repair.* What is Section 3 of the Consumer Protection Act? Suppliers are not permitted to take advantage of consumers who are unable to protect their interests due to mental or physical disability, poor literacy, ignorance or inability to Page 22 22 │ Consumer Protection Act, No. 68 of 2008 understand the language of an agreement or any similar factors. What is RA 11148 also known as? This Act shall be known as the. \"Kalusugan at Nutrisyon ng Mag-Nanay Act\". What is RA 11448 all about? Republic Act 11448, also known as An Act Expanding Access to Educational Services Through the Establishment and Administration of Transnational Higher Education, is a law which seeks to expand access to educational services, particularly higher education, in the Philippines. **REPUBLIC ACT NO. 10642** **AN ACT STRENGTHENING CONSUMER PROTECTION IN THE PURCHASE OF BRAND NEW MOTOR VEHICLES** *Be it enacted by the Senate and House of Representatives of the Philippines in Congress assembled:* **Section 1.** *Short Title. -- *This Act shall be known as the \"Philippine Lemon Law\". **Section 2.** *Declaration of Policy. -- *It is hereby declared the policy of the State to promote full protection to the rights of consumers in the sale of motor vehicles against business and trade practices which are deceptive, unfair or otherwise inimical to consumers and the public interest. The State recognizes that a motor vehicle is a major consumer purchase or investment. Hence, the rights of consumers should be clearly defined, including the means for redress for violations thereof. What is Republic Act No. 11900? 11900, July 25, 2022 \] AN ACT REGULATING THE IMPORTATION, MANUFACTURE, SALE, PACKAGING, DISTRIBUTION, USE, AND COMMUNICATION OF VAPORIZED NICOTINE AND NON-NICOTINE PRODUCTS, AND NOVEL TOBACCO PRODUCTS. What is the data privacy Act in the Philippines? The Republic Act 10173, officially known as the Data Privacy Act of 2012 (DPA), is Philippine\'s data privacy law, aiming to "to protect the fundamental human right of privacy, of communication while ensuring free flow of information to promote innovation and growth" while also ensuring "that personal information in  What is RA 7394 price Act? 7394, otherwise known as \"The Consumer Act of the Philippines\" by amending specific sections that fall under said provisions. Republic Act No. 7394 was enacted primarily to protect the consumers against hazards to health and safety, and against deceptive, unfair and unconscionable sales acts and practices. Sustainable development Sustainable development is an approach to growth and human development that aims to meet the needs of the present without compromising the ability of future generations to meet their own needs. The aim is to have a society where living conditions and resources meet human needs without undermining planetary integrity. **Consumer Act of the Philippines (R.A 7394)** - The primary objective is to protect the interests of consumers and provide them with adequate protection. - The term \'provision\' refers to a clause or section in a contract or agreement. - \'Unconscionable\' refers to an act or practice that is grossly unfair or oppressive to consumers. - The right granted to consumers is to ensure their health and safety. - \'Protection\' refers to the defense of consumers against deceptive, unfair, or unconscionable sales acts or practices. **Child Protection** - R.A 7610 aims to protect children against abuse, exploitation, and discrimination. - The primary reason children work is poverty. - R.A 7610 is also known as the Special Protection of Child against Child Abuse, Exploitation and Discrimination Act. **Labor Contractualization** The primary motivation for employers to engage in contractualization is to avoid giving workers regular employment status and benefits. \'Endo\' refers to the practice of hiring workers on a contractual or temporary basis to avoid giving them regular employment status. **Republic Act 7658** Issued by DOLE, aims to address the issue of labor contractualization. The purpose of R.A 7658 is to prohibit the practice of hiring workers on a contractual or temporary basis to avoid giving them regular employment status. **Complaints under the Consumer Act** The nature of complaints addressed under the Consumer Act are related to deceptive, unfair, or unconscionable sales acts or practices. **Description** Test your knowledge of the Consumer Act of the Philippines (R.A 7394) which aims to promote ethical business practices and protect consumers. Explore the policy of the State to safeguard consumer interests and establish standards for business conduct.