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Which ServiceNow products can be used to discover and populate the CMDB? (Choose two.) A. Discovery ========= B. **IntegrationHub ETL** C. Finder D. CMDB Plug-in E. CMDB Integration Dashboard Correct Answer is A, and B When using the Load Data and Transform Map process, what is the M...

Which ServiceNow products can be used to discover and populate the CMDB? (Choose two.) A. Discovery ========= B. **IntegrationHub ETL** C. Finder D. CMDB Plug-in E. CMDB Integration Dashboard Correct Answer is A, and B When using the Load Data and Transform Map process, what is the Mapping Assist used for? A. Mapping fields using the Import Log B. Mapping fields using Transform History C. Mapping fields using an SLA D. Mapping fields using a Field Map ================================ Correct Answer is:- D In what order should filter elements be specified? A. Field, Operator, then Value =========================== B. Field, Operator, then Condition C. Operator, Condition, then Value D. Value, Operator, then Field Correct Answer is :- A Which one of the following statements describes the contents of the Configuration Management Database (CMDB)? A. The CMDB contains data about tangible and intangible business assets ==================================================================== B. The CMDB contains the Business Rules that direct the intangible, configurable assets used by a company C. The CMDB archives all Service Management PaaS equipment metadata and usage statistics D. The CMDB contains ITIL process data pertaining to configuration items Correct Answer is :- A Which statement is true about business rules? A. A business rule must run before a database action occurs B. A business rule can be a piece of Javascript ============================================ C. A business rule must not run before a database action occurs D. A business rule monitors fields on a form Correct Answer is :- B Which of the following are a type of client scripts supported in ServiceNow? (Choose four.) A. onSubmit ======== B. onUpdate C. onCellEdit ========== D. **onLoad** E. onEdit F. onChange ======== G. onSave Correct Answer is: A, C, D and F Which type of tables may be extended by other tables, but do not extend another table? A. Base Tables =========== B. Core Tables C. Extended Tables D. Custom Tables Correct Answer is :- A Which of the following statement describes the purpose of an Order Guide? A. Order Guides restrict the number of items in an order to only one item per request B. Order Guide provide a list of guidelines for Administrators on how to set up item variables C. Order Guide provide the ability to order multiple, related items as one request =============================================================================== D. Order Guides take the user directly to the checkout without prompting for Which tool is used to have conversations with logged-in users in real-time? A. Connect Chat B. Now Messenger C. User Presence D. Comments Correct Answer is :- A Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.) A. Service Processes B. User Permissions C. Tables and Fields D. A Database E. The Dependency View Correct Answer is: A, C, D and E What is a formatter? Select one of the following. A. A formatter allows you to configure applications on your instance B. A formatter is a form element used to C. A formatter allows you to populate fields automatically D. A formatter is a set of conditions applied to a table to help find and work with data Correct Answer is :- B When searching using the App Navigator search field, what can be returned? (Choose four.) A. Names of Applications and Modules B. Names of Modules C. Names of Applications D. Favorites E. History Records F. Titles of Dashboard Gauges Correct Answer is: A, B, C and D Which technique is used to get information from a series of referenced fields from different tables? A. Table-Walking B. Sys\_ID Pulling C. Dot-Walking =========== D. Record-Hopping Correct Answer is :- c What is a schema map? A. A schema map enables administrators to define records from specific tables as trouble sources for Configuration Items B. A schema map graphically organizes the visual task boards for the CMDB C. A schema map graphically displays the Configuration Items that support a A schema map displays the details of tables and their relationships in a visual =============================================================================== Correct Answer is :- D Which one of the following statements best describes the purpose of an Update Set? A. An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems =================================================================================================================================== B. By default, an Update Set includes customizations, Business Rules, and homepages C. An Update Set is a group of customizations that is moved from Production to Development D. By default, the changes included in an Correct Answer is :- A Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.) A. Banner Image B. Record Number Format C. Browser Tab Title D. System Date Format E. Form Header Size Correct Answer is A, C, and D What is the function of user impersonation? A. Testing and visibility B. Activate verbose logging C. View custom perspectives D. Unlock Application master list Correct Answer is :- A What information does the System Dictionary contain? A. The human-readable labels and language settings B. The definition for each table and column C. The information on how tables relate to each other D. The language dictionary used for spell checking Correct Answer is :- B How is the Event Log different from the Event Registry? A. Event Log contains generated Events, the Event Registry is a table of Event definitions B. Event Log is formatted in the Log style, the Event Registry displays different fields C. Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were triggered during the day (24-hour period) D. Event Log is the same as the Event Registry Correct Answer is :- A What is a Dictionary Override? A. A Dictionary Override is an incoming B. B. A Dictionary Override is the addition, modification, or removal of anything that could have an effect on IT services C. A Dictionary Override is a task within a flow that requests an action before the flow can continue D. A Dictionary Override sets field properties in extended tables Correct Answer is:- D Which group of permissions is used to control Application and Module access? A. Access Control Rules B. UI Policies C. Roles D. Assignment Rules Correct Answer is :- c What is a Record Producer? A. A Record Producer is a type of Catalog Item that is used for Requests, not Services B. A Record Producer creates user records C. A Record Producer is a type of Catalog Item that provides easy ordering by bundling D. A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog Correct Answer is :- D Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in common? A. They direct the user to a record producer B. They direct the user to a catalog property C. They direct the user to a catalog Ul policy D. They direct the user to a catalog client script Correct Answer is :- A What is the Import Set Table? A. A table where data will be placed, post- transformation B. A table that determines relationships C. A staging area for imported records D. A repository for Update Set information Correct Answer is :- c What is a characteristic of importing data into ServiceNow? A. An existing Transform Map can be used one time on the same import set B. Coalesce fields are used only after running Transform C. Any user can manage and set up import sets D. An existing Transform Map can be used multiple times on the same import set Correct Answer is:- D What module in the Service Catalog application does an Administrator access to begin creating a new item? A. Maintain Categories B. Maintain Items C. Content Items D. Items Correct Answer is :- B Which of the following allows a user to edit field values in a list without opening the form? A. Data Editor B. Edit Menu C. List Editor D. Form Designer Correct Answer is :- c Which three Variable Types can be added to a Service Catalog Item? A. True/False, Multiple Choice, and Ordered B. True/False, Checkbox, and Number List C. Number List, Single Line Text, and Reference D. Multiple Choice, Select Box, and Checkbox Correct Answer is:- D How are Workflows moved between instances? A. Workflows are moved using Update Sets B. Workflows are moved using Transform Maps C. Workflows are moved using Application Sets D. Workflows cannot be moved between instances Correct Answer is :- A The baseline Service Catalog homepage contains links to which of the following components? A. Record Producers, Order Guides, and Catalog Items B. Order Guides, Item Variables, and flows C. Order Guides, Catalog Items, and flows D. Record Producers, Order Guides, and Item Variables Correct Answer is :- A Which of the following statements is true when a new table is created by extending another table? The new table inherits all of the fields of the parent table and can also contain new fields unique to itself Where can Admins check which release is running on an ServiceNow instance? A. Memory Stats module B. Stats module C. System.upgraded table D. Transactions log Correct Answer is :-B What is the name of the conversational bot platform that provides assistance to help users obtain Information, make decisions, and perform common tasks? A. Answer Agent B. Live Feed C. Virtual Agent D. Connect Chat Correct Answer is :- c What is the purpose of a Related List? A. To create a one-to-many relationship B. To dot-walk to a core table C. To present related fields D. To present related records Correct Answer is:- D Which one of the following statements describes the purpose of a Service Catalog flow? A. A Service Catalog flow generates three basic components: item variable types, tasks, and approvals B. Although a Service Catalog flow cannot A Service Catalog flow is used to drive complex fulfillment processes and ========================================================================= D. A Service Catalog flow generates three basic components: item variable types, tasks, and notifications Correct Answer is :- c How is a group defined in ServiceNow? A. A group is one record stored in the Group Type \[sys\_user\_group\_type\] table B. A group is one record stored in the Group \[sys\_user\_group\] table C. A group defines a set of users that share the same location D. A group defines a set of users that share the same job title Correct Answer is :- B Your company is giving all first line workers a special T-shirt as a recognition for their hard work. Management team wants a way for employees to order the T-shirt, with the ability to specify the preferred size and color. How would you ensure that only first line workers (non-managers) can submit the order? A. Create Record Producer and use the Available For list to specify First Line \[sn\_first\_line\] role B. Create Catalog Item and use the Not C. Create Catalog Item and use the Available For list to specify ITIL \[itil\] role A. Click on filter breadcrumb, drag and drop on the Report \> Create New module B. Click Funnel, define filter conditions, click Create Report C. Click Context Menu, select Create Report D. Apply filter, right click on column header, select Bar Chart E. Apply filter, right click on column header, select Create Report Correct Answer is :- B A new Service Desk employee in Latin America complains that the create dates and times are incorrect on Their Incident list. What would you suggest to fix this issue? A. Have them clear their cache. B. Have them use the gear icon to set the employee's time zone. C. Recommend they use Chrome, instead of Explorer D. Use the system properties to correct the instance's time zone. E. Have them correct the time zone on their computer. Correct Answer is :- E What are three security modules often used by the System Administrator? (Choose three.) A. System Properties \> Security B. Utilities \> Migrate Security C. System Security \> Security D. Self-Service \> My Access E. System Security \> Access Control (ACL) F. Password Management \> Security Questions G. System Security \> High Security Settings Correct Answer is A, E and G An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk \> My Groups Work list. What could explain this? A. The Service Desk \> My Groups Work list shows active work tasks that are not yet assigned. B. The manager does not have the itil role. C. The manager is not a member of the Service Desk group. D. The manager is not a member of the Network and Hardware groups. E. The Assignment Group manager field is empty. Correct Answer is :- B Which ServiceNow resource is a framework that ensures the data your ServiceNow application requires maps Correctly to the appropriate CMDB tables? A. Common Service Data Model (CSDM) B. Service Mapping Utility (SMU) C. Service Schema Map (SSM) D. CMDB Class Manager (CMDBCM) E. CI Class Manager (CICM) Correct Answer is :- A What do you activate when you want to add applications or functionality within your development instance? A. App Package B. Updated Pack C. Patch D. Plugin E. App Updated Set Correct Answer is:- D What field contains a record's 32-character, unique identifier? A. Sn\_rec\_id B. Rec\_id C. U\_id D. Sys\_id E. Sn\_gu\_id F. Sn\_sys\_id G. Id Correct Answer is:- D IntegrationHub enables execution of third-party APIs as a part of a flow. These integrations are referred to as A. An action B. A spoke C. A connection D. An integration step Correct Answer is :- B Which of the following protects applications by identifying and restricting access to available files and data? A. Application Configuration B. Verbose Log C. Access Control Rules D. Application Scope Correct Answer is :- D Which one statement correctly describes Access Control rule evaluation? A. Table access rules are evaluated from the general to the specific B. If more than one rule applies to a record, the older rule is evaluated first C. If a row level rule and a field level rule exist, both rules must be true before an operation is allowed D. The role with the most permissions evaluates the rules first. Correct Answer is :- c NEAT QUESTION- ServiceNow contains a resource which provides the following: 1. A standard and shared set of service related definitions across ServiceNow 2. A CMDB framework across our products and platform that will enable and support multiple configuration strategies. What resource do these statements describe? A. Common Services Data Model (CSDM) B. Information Technology Service Management (ITSM) C. Configuration Management Database (CMDB) D. Information Technology Infrastructure Library (ITIL) Correct Answer is :- A A knowledge article must be which of the following states to display to a user? A. Published B. Drafted C. Retired D. Reviewed Correct Answer is :- A Which of the following statements describes how data is organized in a table? A. A column is a field in the database and a record is one user B. A column is one field and a record is one row C. A column is one field and a record is one column D. A column contains data from one user and a record is one set of fields Correct Answer is :- A What is the difference between a UI Policy and Data Policy? A. Data Policies run when data is entered through the form, by an Import Set, or by web services,While Ul Policies are set only by web services B. Data Policies can be converted into UI Policies, but UI Policies cannot be converted into Data Policies C. Data Policies run regardless of how data is entered into ServiceNow, while Ul Policies are used for form interactions D. Data Policies run only after UI Policies run successfully Correct Answer is :- c What are benefits of assigning work tasks to a group, rather than to an individual? (Choose four.) A. Group members can choose their tasks from My Groups Work B. Groups can assign tasks to users based on on- call schedules C. Site support members can pick tasks, based on Location D. Groups can assign tasks to users based on skills E. Group members can avoid tasks, which are nearing SLA breach F. Groups can assign tasks to users based on availability Correct Answer is B, C, D and F Which of the following are a type of client scripts supported in ServiceNow? (Choose four.) A. onSubmit B. onUpdate C. onCellEdit D. onLoad E. onEdit F. onChange G. onSave Correct Answer is: A, C, D and F Which type of tables may be extended by other tables, but do not extend another table? A. Base Tables B. Core Tables C. Extended Tables D. Custom Tables Correct Answer is :- A Which of the following statement describes the purpose of an Order Guide? A. Order Guides restrict the number of items in an order to only one item per request B. Order Guide provide a list of guidelines for Administrators on how to set up item variables C. Order Guide provide the ability to order multiple, related items as one request D. Order Guides take the user directly to the checkout without prompting for information Correct Answer is :- c Which tool is used to have conversations with logged-in users in real-time? A. Connect Chat B. Now Messenger C. User Presence D. Comments Correct Answer is :- A What ServiceNow feature allows you to include data from a secondary related table on a report? A. SQL B. Dot Walking C. Outer Join D. Joins Correct Answer is :- B What attributes can you manage, using System Properties \> Basic Configuration U116? (Choose five.) A. Browser tab title B. Module text color C. Preferred browser D. Base theme E. Font style F. Animation style G. Header background color H. Banner Image Correct Answer is A, B, D and GH Which statement correctly describes the differences between a Client Script and a Business Rule? A. A Client Script executes before a record is loaded and a Business Rule executes after a record is loaded B. A Client Script executes on the server and a Business Rule executes on the client C. A Client Script executes on the client and a Business Rule executes on the server D. A Client Script executes before a record is loaded and a Business Rule executes after a record is updated Correct answer - c Which tool is used to define relationships between fields in an import set table and a target table? A. Transform Schema B. Schema Map C. Dictionary Map D. Transform Map E. Field Transformer F. Import Designer Correct Answr is:- D Which ServiceNow capability provides assistance to help users obtain information, make decisions, and perform common work tasks via a messaging interface? A. Agent Workspace B. Chat bot C. Virtual Agent D. Knowledge Chat E. Now Support Correct Answer is: c Which feature allows you to automate business logic for a particular application or process such as approvals,tasks notifications, and record operations? A. Flows B. Action Sequences C. Action Sets D. Task Flows E. Flow Diagrams Correct Answer is :- A From a form, what would you click to add additional fields to the form? (Choose two.) A. Context Menu \> Form \> Layout B. Context Menu \> Configure \> Form Layout C. Context Menu \> Configure \> Form Design D. Right click on header \> Add \> Field E. Context Menu \> Form \> Designer F. Right click on header \> Configure \> UX Dashboard Correct Answer is B and D What is a key difference between Reporting and Performance Analytics? A. Performance Analytics contains snapshots of data taken over time; Reporting shows only the data as it is,at the moment the report is run. B. Performance Analytics can show trends; Reports cannot. C. Reports can be run on a scheduled basis; Performance Analytics cannot. D. Performance Analytics data can be published to Dashboards; Reports cannot. E. Performance Analytics shows KPIs; Reporting does not. Correct Answer is :- B While showing a customer their incident form, they ask to change the Priority values to display their internal terminology P1, P2, P3, P4. They want it to be consistent across all Tasks. How would you do that? Right click on Priority and select what? A. Configure Lists B. Show s C. Configure Task D. Show Choices E. Show Choice List F. Configure s Correct Answer is :- F Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification? A. System Notification \> Email \> Notifications B. Administration \> Notification Overview C. System Properties \> Email \> Settings D. User Preferences \> Email \> Notifications E. Click Gear \> Notifications \> New Correct Answer is :- A When designing a flow, how do you reference data from a record, in that flow? A. Drag the table icon onto the flow definition B. Use the condition builder to specify the desired values C. Specify the source table on the data pill related list D. Drag the data pill onto the flow definition E. Add the table reference using the slush bucket Correct Answer is:- D What is the best practice related to using the Default Update Set for moving customizations between instances? A. Merge Default update sets before moving between instances B. Submit Default update set to application repository C. You should not use the Default Update sets for moving between instances D. Keep Default update set to maximum of 20 records, for troubleshooting purposes Correct Answer is :- B On what part of the ServiceNow instance, would you find the option to Impersonate User? A. Module B. Content Frame C. Application Navigator D. Banner Correct Answer is:- D Which application is used primarily to load data into ServiceNow? A. Import Hub B. System Import Sets C. Data Import Configuration D. Import Management Correct Answer is :- B When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them? A. Look up their password, so you can login with their account B. Initiate a Connect Chat session C. Install the Bomgar plug-in D. Impersonate the user E. Launch a NowChat window Correct Answer is :- B Which tab on the knowledge base record, would you use to identify the sets of users who are able to read articles in that knowledge base? A. Access List B. Can Access C. Accessible to D. Can Read Correct Answer is:- D What are the main components of the Form Design interface? (Choose three.) A. Field Layout B. Page Header C. Field Navigator D. Field Picker E. Form Layout Correct Answer is B, C and E What is used to determine user access to knowledge bases or a knowledge article? A. sn\_kb\_read, sn\_article\_read B. Privacy Settings C. Read Access Flag D. User Criteria Correct Answer is:- D What are the three key tables in an enterprise CMDB? (Choose three.) A. cmdb B. sn\_cmdb\_bak C. cmdb\_rel\_ci D. sn\_cmdb E. cmdb\_bak F. cmdb\_ci G. sn\_cmdb\_ci Correct Answer is A, C and F Which field (or fields) is used as a unique key during imports? A. Match Fields B. Coalesce Fields C. Key Fields D. Sys IDs Correct Answer is :- B You are asked to create an option in the Service Catalog, which will allow a user to click Get Help and describe the issue they are having. These forms should create incident records, which are automatically routed to the Service Desk. Which method would you use? A. Create Record Producer B. Create Catalog Item C. Create Order Guide D. Create Content Item Correct Answer is :- B Which tool graphically displays an infrastructure view for a configuration item (CI) and its relationship with other Cls? A. Schema Map B. Dependency View C. Dependency Map D. Database View Correct Answer is :- B What are examples of Core tables in the ServiceNow platform? A. Configuration, Connect, Chat B. Team, Party, Awards C. User, Task, Incident D. Work, Caller, Timecard Correct Answer is :- A What type of field has a drop down list, from which you can pick from pre-defined options? A. Choice B. Picker C. Drop down Correct Answer is :- A User records are stored in which table? A. User \[sys\_user\] B. User \[sn\_user\] C. User \[u\_sys\_user\] D. User \[s\_user\] Correct Answer is :- A What ServiceNow feature can be triggered by events, and is used to inform users about activities or updates in ServiceNow? A. Notifications B. Alerts C. Texts D. Events E. Emails Correct Answer is:- D Which role can manage multiple knowledge bases? A. knowledge\_base\_admin B. kb\_admin C. sn\_kb\_admin D. knowledge\_admin Correct Answer is:- D When importing data, what happens to imported rows, if no coalesce field is specified? A. All rows are rejected from the import, as coalesce field is required. B. All rows are treated as new records. No existing records are updated. C. Duplicate rows are rejected from the import. D. All rows are treated as new records, but errors will be flagged in the import log. Correct Answer is:- D What is the most common role that has access to almost all platform features, functions, and data? A. Security Admin \[security\_admin\] B. Sys Admin \[sys\_admin\] C. Admin \[sn\_admin\] D. System Administrator \[admin\] E. Base Admin \[base\_admin\] Correct Answer is :- c What feature do you use to specify which users are able to access a Service Catalog Item? A. Can Read Role B. Catalog User Role C. Can Order Tab D. User Criteria Correct Answer is:- D Which component of a table contains a piece of data for one record? A. Factor B. Field C. Datapoint D. Element E. Item Correct Answer is :- B What are advantages of using Flow Designer? (Choose three.) A. Supports advanced developers B. Enables complicated scripting C. Reduces technical debt D. Less manual scripting E. Smooth integration with 3rd party systems Correct Answer is: A, D and E Your customer requires that they be able to monitor which users are performing impersonations in their instance. What would you do to meet that requirement? A. Add the role Log Write \[sn\_log\_write\] to the Impersonator Group B. Create user update set for impersonation tracking C. Activate the glide.sys.log\_impersonation prop D. From User icon, select Elevate Roles E. On the Impersonator role record, right click and select Create Log Correct Answer is :- c When a flow runs an action, it generates a runtime value, which stays the same for the duration of the flow. What is the name of this runtime value? A. Trigger runtime value B. Sequence runtime value C. Starting runtime value D. Data pill runtime value E. Input runtime value Correct Answer is:- D The wait time for end users is based on the round- trip between the client and the server. What activities are included in the round-trips? A. Request + Response B. Save + Update C. Write + Read D. Submit + Query E. Insert + Verify Correct Answer is :- A A Role is defined as what? A. A collection of permissions B. A set of user access policies C. A Persona in a workflow D. A set of access control rules Correct Answer is:- D A user is complaining that they are seeing a blank page, when they click Create New, from your custom Inventory application. You have confirmed that they can see the Inventory application, and the Create New module on the application navigator. What could be the cause of this issue? A. Create New module has a broken link B. Known intermittent issue with U115 C. User should be using Chrome instead of Explorer for their browser D. User has read role, but not the write role on the Inventory table E. User session has timed out Correct Answer is :- E What resource can you use to view details of the tables and configuration items (Cls) associated with a particular use case? A. Scenario Dashboard B. CI Use Case Modeler C. CMDB Use Case Modeler D. Common Service Data Model (CSDM) product view Correct Answer is:- D A manager wants to view a snapshot of month- end Sales performance data, as compared to Sales targets. In addition, the manager wants to be able to see those monthly numbers trended over time, and forecasted into the future. What capability do you suggest for this manager? A. Scheduled Reports, a custom snapshot table, and a Trend report B. Scheduled Reports and Excel C. Scheduled Reports, a custom snapshot table, and a Projection report D. Performance Analytics E. Key Performance Indicators Correct Answer is:- D What controls the publishing and retiring process for knowledge articles? A. Approval Policies B. Approval Definitions C. Workflow Designer D. Workflows E. State Lifecycle Correct Answer is:- D What type of query allows you to filter list data using normal words, instead of the condition builder? A. Natural Language Query B. Alexa Query C. Machine Learning Query D. Predictive Intelligence Query E. Auto-suggest Query Correct Answer is :- A Tables may have a One to Many relationships. From the Service Catalog, what are examples of tables having a one to many relationships? (Choose three.) A. One Approval can have many Requests B. One Request can have many Requested Items C. One Requested Item can have many Approvals D. One Requested Item can have many Catalog Tasks E. One Cart can have many Requests Correct Answer is B, D and E On a filter condition, which component is always a choice list? A. Operator B. Filter Criteria C. Operation D. Match Criteria Correct Answer is :- c On a Business Rule, the When setting determines at what point the rule executes. What are the options for specifying that timing? A. Before, After, Async, Display B. Prior to, Synchronous, on Update C. Insert, Update, Delete, Query D. Before, Synchronous, Scheduled Job, View Correct Answer is :- A What are different types of Data Sources, which may be imported into ServiceNow? (Choose four.) A. Local Sources (i.e. XML, CSV, Excel) B. Implementation Spoke C. DataHub D. JDBC Connection E. Network Server F. LDAP Connection Correct Answer is: A, C, D and F What are the components that make up a filter condition? (Choose three.) A. Operator B. Match Criteria C. Value D. Column E. Field Correct Answer is A, C, and E When impersonating a user for testing purposes, what is the best way to return the instance, logged in with your user account? A. Turn your computer off and on again B. Clear browser cache C. End Impersonation D. Log out and back in Correct Answer is:- D What is the name of the table relationship, where two or more tables are related in a bi-directional relationship,so that the related records are visible from both tables in a related list? A. Database View B. Many to Many C. One to Many D. Extended Correct Answer is :- B On a Form header, what is the three bar icon called? A. Pancake icon B. Additional Actions or Context Menu C. Hamburger icon D. Cake icon Correct Answer is :- B Group records are stored in which table? A. Group \[sn\_user\_group\] B. Group \[sys\_user\_group\] C. Group \[s\_sys\_group\] D. Group \[u\_sys\_group\] Correct Answer is :- B What function do you use to add buttons, links, and context menu items on forms and lists? A. UI Policies B. UI Settings C. UI Actions D. UI Config Correct Answer is :- c What would you do, on a list, if you wanted to show the records in groups, based on the column category? (Choose two.) A. On list Context Menu, select Group By \> Category B. On the Filter Menu, select Group By \> Category C. Click Group On icon, select Category D. On Navigator Filter, type tablename.group.category and press enter E. On the Category column title, click Context menu \> Group By Category Correct Answer is A, and E What component causes a flow to run after a record has been created or updated? A. Date-based trigger B. On-change trigger C. Record-based trigger D. Application-based trigger E. Updated-date trigger Correct Answer is:- E A customer requests the following data quality measures be added: Incident numbers should be read only, on all lists and forms, for all users. Short Description field should be mandatory, on all records, across all applications, on Insert. Which type of policy would you use to meet this requirement? A. Data Quality Policy B. Dictionary Design Policy C. UI Data Policy D. UI Policy E. Field Criteria Policy F. Data Policy Correct Answer is:- D What type of user (persona) has clearly defined paths and workflows in the platform and have one or more roles (ie itil and approver\_user)? A. Workflow User B. Request Fulfiller C. ITSM User D. Approving Manager E. Service Desk User F. Process User Correct Answer is:- D Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form and the task routing to the Facilities\' assignment group. For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation sessions. For Facilities, the item will be used for anyone in the company who needs room set up services. However, both departments have their own service catalogs. What do you do, to support these requirements? A. Create one Catalog Item for HR Event Room Set Up and one for Facilities Event Room Set Up; then publish each to the appropriate Catalog. B. B. Create one Catalog Item for Event Room Set Up; then publish to both Catalogs. C. C. Create one Catalog Item for Event Room Set Up; then publish to the Parent Catalog, which is accessible to both HR and D. D. Create one Catalog Item for Event Room Set Up; then use ACLs to control access. Correct Answer is :- c Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications? A. Process Automation \> Flow Designer B. Process Automation \> Flow Administration C. Process Automation \> Workflow Editor D. Process Automation \> Process Flow E. Process Automation \> Active Flows Correct Answer is :- A A department manager asks an analyst to build some reports. Where do you recommend the analyst start? A. Report Dashboard \> Create New B. Reports \> Getting Started C. Performance Analytics \> Reports D. Self-Service \> Reports E. Reports \> Create New Correct Answer is :- E What is specified in an Access Control rule? A. Groups, Conditional Expressions and Workflows B. Table Schema, CRUD, and User Authentication C. Object and Operation being secured; Permissions required to access the object D. security\_admin Correct Answer is :- c A new service catalog item is being developed, but should only be visible to managers inside the HR Department. What method would you use to fulfill this requirement? A. Specify the Dept\_Mgr role on the catalog content block B. Add the Department Manager group to the catalog item\'s user criteria C. Add the Department Manager group to the catalog item\'s ACL D. Only publish the item in the HR service catalog E. Use a Dept Mgr ACL on the HR service catalog Correct Answer is :- c A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions: Incidents where the state is Closed, Incidents where Assignment Group is Network, After clicking the Funnel icon, what should the user do? A. Define the first condition; click AND button; define second condition; click Run B. Define the first condition; click AND button; define second condition; press enter C. Define the first condition; click OR button; define second condition; press enter D. Define the first condition; click \> icon on breadcrumb, define second condition; click Run E. Define the first condition; click \> icon on breadcrumb, define second condition; press enter Correct Answer is :- A Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that is specific to the Incident table and the Major Incident field? A. Incident.Major\_Incident B. incident=\>major\_incident C. incident\major\_incident D. incident \|\| major\_incident E. incident.major\_incident Correct Answer is :- E