Summary

This document provides notes for teachers on consumer rights, discussing case histories and legal aspects. It is designed for secondary school students and includes activities such as brainstorming, role-playing and visiting consumer organisations.

Full Transcript

NOTES FOR THE TEACHER CHAPTER 5 : CONSUMER RIGHTS This chapter proposes to discuss the issue of posters collectively is another way to think about consumer rights within the context of the ways these issues. This lesson contains activities, markets operate...

NOTES FOR THE TEACHER CHAPTER 5 : CONSUMER RIGHTS This chapter proposes to discuss the issue of posters collectively is another way to think about consumer rights within the context of the ways these issues. This lesson contains activities, markets operate in our country. There are many which require visits — visit to consumer aspects of unequal situations in a market and protection councils, consumer organisations, poor enforcement of rules and regulations. District/State/National level Consumer Hence, there is a need to sensitise learners and Disputes Redressal Commissions, retail shops, encourage them to participate in the consumer marketplaces, etc. Organise the visits to movement. This chapter provides case histories maximise learners’ experience. Have a — how some consumers were exploited in real discussion with them about the purpose of the life situation and how legal institutions helped visit, things they need to do beforehand and consumers in getting compensated and in things that need to be collected and the task upholding their rights. The case histories would (report/ project / article, etc.) they would carry enable the students to link these narratives to out after the visit. As part of this chapter, the their life experiences. We have to enable learners may do letter-writing and speaking students to understand that the awareness of activities. We may have to be sensitive to the being a well-informed consumer arose out of language aspect of exercises. consumer movement and active participation of people through their struggles over a long This chapter contains material collected period. This chapter also provides details of a from authenticated websites, books, newspapers few organisations helping consumers in different and magazines. For example, https://consumer ways. Finally, it ends with some critical issues affairs.nic.in is a website of Central Government of the consumer movement in India. Ministry of Consumer Affairs, Food & Public Distribution. Another website www.cuts- Aspects of Teaching / Sources of international.org is the website of a consumer Information organisation working in India for 40 years. It publishes a variety of material to create This chapter has questions, case studies and consumer awareness in India. They need to be activities. It would be preferred that students shared among learners so that they can also discuss these in groups orally. Some of these collect material as part of their activities. For could be answered in writing individually. example, case histories were taken from While carrying out each activity you could newspaper clippings and consumers who fought start with a brainstorming session about the in Consumer Disputes Redressal Commissions. activity. Similarly, there are many opportunities Let learners collect and read such material from for roleplay in this chapter and this could be a different sources: consumer protection councils, useful way to share their experiences and Consumer Disputes Redressal Commissions understand the issues at a deeper level. Making and internet. 74 U NDERST ANDING E CONOMIC D EVEL NDERSTANDING OPMENT EVELOPMENT 2024-25

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