Conflict Management Assignment PDF

1 25/01/2025...

1 25/01/2025 2 Conflict is… The Nature of Conflict u A friction between individuals / groups / community due to differences of opinions, ideas, beliefs, values, needs or objectives GSF 311 LECTURE 2 _ 10/01/2025 b y b id b a n 2 5 / 0 1/ 2 5 1 2 3 4 Difference in What is Conflict? Oxford Dictionary defines Conflict as … Feelings Expectations u A serious disagreement or argument, typically a protracted one u Example, a prolonged armed struggle u A state of mind in which a person experiences a clash of opposing Incompatibility feelings or needs u A serious incompatibility between two or more opinions, principles, or interests Differences in beliefs b y b id b a n 2 5 / 0 1/ 2 5 b y b id b a n 2 5 / 0 1/ 2 5 3 4 1 2 25/01/2025 5 6 Activity 1: Find examples of conflict for the Conflict Happens… following context (group of 2) #2mintutes Conflict is… a normal, inevitable, and inescapable part of life 1. Human vs Animal 6. Inter-state conflict a periodic occurrence in any relationship (self & others) 2. Parents vs Child 7. Spouse vs Spouse an opportunity to understand opposing preferences and values 3. Citizen vs Government 8. Sibling vs Sibling /Authority 9. Political conflict Growth 4. Older generation Vs New 10. Religious conflict A learning generation 11. Or any other A progress 5. Inter-country conflict b y b id b a n 2 5 / 0 1/ 2 5 b y b id b a n 2 5 / 0 1/ 2 5 5 6 7 8 Activity 1 (cont.) #2 minutes Conflict Agency 1 Agency 2 Identify the following [from the example] 1. The agency/agencies involved in the conflict Context 2. Contexts Geographical Psychological/ Social Physical Political/ Economic Philosophical b y b id b a n structural 2 5 / 0 1/ 2 5 b y b id b a n 2 5 / 0 1/ 2 5 7 8 2 3 25/01/2025 Three Dimensions of Conflict 9 10 Cognitive Cognitive Dimension_ (perception, stereotypes, Conflict as Perception — Disagreement about ideas and prejudices, biases, values, approaches ideology) — Issue focused, not personal — Characteristic of high performing Affective Behavioural /emotions groups /action (legal (Jealousy, envy, action, mass sadness, happiness protests, rebellion, etc.) etc.) b y b id b a n 2 5 / 0 1/ 2 5 b y b id b a n 2 5 / 0 1/ 2 5 9 10 11 12 Objective and Subjective Elements in Cognitive Affective Dimension Dimension — Personal antagonism fueled by _Conflict as Feeling differences of opinion, expectations etc. When both parties aware — Destructive to group performance Objective elements of the conflict and cohesion When one person is aware Subjective elements of the conflict; at the subjective level b y b id b a n 2 5 / 0 1/ 2 5 b y b id b a n 2 5 / 0 1/ 2 5 11 12 3 4 25/01/2025 13 Behavioural dimension_ conflict as action b y b id b a n 2 5 / 0 1/ 2 5 13 4 5 25/01/2025 The Nature of Conflict Types & Levels Four Types of Conflict GSF 311 Lecture/Day-3 13/01/25 25/01/25 by bidban 2 1 2 Intra-personal conflict Inter-personal conflict Internal dilemma e.g. A dream job in a remote location Conflict with other/s 25/01/25 by bidban 3 25/01/25 by bidban 4 3 4 1 6 25/01/2025 Intra-group [within group] conflict Inter-organizational [group] conflict 25/01/25 by bidban 5 25/01/25 by bidban 6 5 6 Recap Levels of conflict by Speed Leas Agencies Types 5 Contexts Intra personal 4 Inter personal Intractable Dimensions Cognitive Intra group/organization 3 situations Inter group/organization Fight Affective /emotions 2 Behavioural/ action Contest 1 Disagreement Problems to solve 8 25/01/25 by bidban 7 25/01/25 by bidban 7 8 2 7 25/01/2025 Example 1 Example cont.. Mark, Miranda, and Rachel jointly bought an older duplex, living separately but sharing common areas. However, they overlooked defining the exact property line in their contract. This oversight led to a dilemma about how to fairly establish boundaries, a task they delayed Over years of silence, Mark, Miranda, and Rachel communicated only through notes in favour of more enjoyable activities like decorating and gardening. [Problems to solve] and emails, mainly about utility bills. Misunderstandings grew, with Rachel's actions like getting a dog and installing shutters, seen as hostile by Mark and Miranda, leading to further tension and mistrust. [Fight] Rachel removed a trellis for her patio, surprising Miranda who saw it as a property boundary. Mark and Miranda, feeling it was aggressive but wanting to avoid conflict, didn't discuss it with Rachel to find a mutual resolution. [Disagreement] Rachel demanded to sell her half of the duplex and insisted Mark and Miranda sell theirs too, leading to a legal dispute. This resulted in financial and emotional strain for Mark and Miranda, highlighting the cost of avoiding earlier conflicts. Miranda, troubled by Rachel's decision to remove the trellis, attempted to initiate a discussion [Intractable situations] about property boundaries by creating and presenting various proposals. However, she felt intimidated and shut out by Rachel's dismissive and snappy responses. [Contest] 25/01/25 by bidban 9 25/01/25 by bidban 10 9 10 Probably we don’t consider it as conflict. Example 2 Problems to solve Easy to resolve through talking, sharing concerns, listening, considering. 1. Background: The Joshi family has owned a heritage house in Pune for several generations. The property has sentimental value, and each family member has a deep emotional A bit more challenging. attachment to it. The family consists of three brothers: Ramesh, Suresh, and Mahesh. The Disagreement Differing views /perspectives. house was initially in the name of their late father, and after his passing, the property was People take actions based on assumptions and perceptions. jointly inherited by the three brothers. Who is right, who is wrong. Contest Increasing blames and tensions. 2. Problems to Solve: Ramesh, the eldest, proposed renovating the old house to preserve its legacy, believing that it would honour their father’s memory. Suresh, however, felt that selling the house and dividing the profits was a more practical solution, as none of the brothers A fight moves the parties to the possibility of pain. currently lived in the city. Mahesh, the youngest, wanted to convert the house into a boutique Fight hotel, capitalizing on Pune’s growing tourism industry. At this stage, the brothers recognized Verbal and nonverbal. the differing opinions but did not see it as a serious conflict. They believed they could come to a mutual agreement. Everyone is well beyond winning or losing. Intractable situations Either separation or annihilation. 25/01/25 (Sometimes) the most dangerous level. 11 25/01/25 by bidban 12 11 12 3 8 25/01/2025 3. Disagreement: As discussions continued, Ramesh and Suresh began to take actions based on 5. Fight: The conflict reached a peak when Suresh brought a potential buyer to the house their individual preferences. Ramesh started small renovations without consulting his brothers, without informing Ramesh and Mahesh. Upon discovering this, Ramesh physically assuming they would eventually agree. Suresh, on the other hand, started looking for buyers blocked the buyer from entering the house, leading to a verbal altercation with Suresh. and even met with real estate agents. Mahesh, feeling left out, attempted to voice his ideas but Mahesh, caught in the middle, tried to mediate, but his efforts were dismissed. The was ignored by the other two. This led to frustration and resentment, as assumptions and brothers were now openly hostile, and the conflict shifted from a disagreement over the perceptions about each other's intentions grew. house’s future to personal attacks and deep-seated grievances from the past. 3. Contest: The situation escalated when Suresh and Mahesh confronted Ramesh about his 6. Intractable Situation: The situation became intractable when Ramesh, in a fit of unilateral decision to start renovations. Ramesh argued that he was merely maintaining the anger, filed a legal suit to prevent the sale of the house without his consent. Suresh house, while Suresh accused him of trying to control the family’s property. Mahesh, feeling retaliated by initiating legal proceedings to force the sale, while Mahesh, disillusioned by increasingly sidelined, became defensive about his idea of turning the house into a business. the bitter fight, distanced himself from both brothers. The legal battle drained the The brothers began blaming each other for being selfish and not considering the family’s family financially and emotionally. The brothers, once close, now communicated only future. The discussions became heated, with each brother trying to prove that his solution was through their lawyers. The heritage house, once a symbol of their shared legacy, became the best, leading to increased tensions. a battleground, leading to a complete breakdown in their relationship. 25/01/25 by bidban 13 25/01/25 by bidban 14 13 14 Summary of L2 & L3 Activity: groups (2 students in a group) 1. Agency 5. Five Levels of conflict 2. Contexts Problems to solve 3. Three dimensions of conflict (all conflict 1. Read the case has three dimensions) Disagreement 2. Identify the following [6 mins]- Cognitive Contest A. The agency/agencies involved in the conflict Affective Fight B. The three dimensions of the conflict Behavioural Intractable situations C. Which dimension and type are more prominent in that conflict? 4. Four types of conflict D. The type/s of the conflict Intra-personal E. Level of the conflict Inter-personal 3. Present in the class [3 mins each group] Intra group/organization Inter group/organization 15 25/01/25 by bidban 16 15 16 4 9 25/01/2025 Summary of L2 & L3 1. Agency 5. Five Levels of conflict 2. Contexts Problems to solve 3. Three dimensions of conflict (all conflict has three dimensions) Disagreement Cognitive Contest The Nature of Conflict Affective Behavioural Fight Intractable situations 4. Four types of conflict Intra-personal GSF 311 Lecture/Day-4 Inter-personal Intra group/organization 15/01/25 Inter group/organization 2 1 2 Probably we don’t consider it as conflict. Problems to solve Activity: groups (2 students in a group) Easy to resolve through talking, sharing concerns, listening, considering. A bit more challenging. Disagreement Differing views /perspectives. 1. Read the case People take actions based on assumptions and perceptions. 2. Identify the following [6 mins]- Who is right, who is wrong. A. The agency/agencies involved in the conflict Contest B. The three dimensions of the conflict Increasing blames and tensions. C. Which dimension and type are more prominent in that conflict? D. The type/s of the conflict A fight moves the parties to the possibility of pain. E. Level of the conflict Fight Verbal and nonverbal. 3. Present in the class [3 mins each group] Everyone is well beyond winning or losing. Intractable situations Either separation or annihilation. 25/01/25 (Sometimes) the most dangerous level. 3 25/01/25 by bidban 4 3 4 1 10 25/01/2025 Why we need to know the cause/s of conflict? We can create a guide-map that would help us to understand the conflict process Identification of source/s of conflict could lead us towards better resolution Causes of Conflict 25/01/25 by bidban 6 5 6 Roots of conflicts Bernard Mayer’s Wheel of Conflict Emotions Limited resources Communication History Unmet needs Human Needs Different values Competitiveness Values Structure 25/01/25 by bidban 7 25/01/25 by bidban 8 7 8 2 11 25/01/2025 Bernard Mayer’s Wheel of Conflict Emotions Abraham Harold Maslow (1908-1970) Communication History - an American psychologist Human Needs who created Maslow's hierarchy of needs, a Drive people’s theory of psychological health, predicated by actions fulfilment of basic human needs that leads to self- Values Structure actualization 25/01/25 by bidban 9 25/01/25 by bidban 10 9 10 Maslow's hierarchy of needs I want it to make says that self-actualization is apple juice. I like I want to eat it, I the highest level of apple juice am hungry psychological development. At this level, a person's full potential is realised, and their basic health and psychological Need needs have been met. Interest 25/01/25 by bidban 12 25/01/25 by bidban 13 12 13 3 12 25/01/2025 Needs Vs. Interest Activity (3mins) Needs are basic and persistent (ex. need for food) Interest can be superficial and transitory/temporary (ex. interest in Group of 2 chocolate ice-cream) / most of the times motivating Discuss one of your most insignificant personal conflict with your partner and identify the following: Interest-focused resolutions are more Band-Aids like (less meaningful) than need-focused resolutions Cause/s [Identify whether it is need-based / interest-based cause] It is necessary to do a ‘need analysis’ to understand the cause/s of conflict 25/01/25 by bidban 14 25/01/25 by bidban 15 14 15 4 13 25/01/2025 dimension cause Ravi and Daya are two brothers They are fighting for property Before the court hearing, Ravi went to Daya’s house and shouted at him He, even slapped Daya’s 12 years old son Pratap who tried to intervene Then both brothers, Ravi and Daya started fighting GSF 311 _Day 5 17/01/25 by bidban 25/01/25 2 1 2 context type dimension cause cause Sam’s mother is admitted in ICU in critical condition The doctor asked him to buy an wonder drug that can save his mother that he wants to administer within 1 hour Savita and Kavya are roommates The wonder drug cost Rs.700000/ and available only in a near by medicine shop Savita always dictates Kavya for everything He does not have that much of money or any other help Kavya is a submissive person Sam does not have enough time to arrange the money from other sources Often, she agrees with Savita, even if she does not like it Thus, he tries to convince the drug store to agree to give him the drug for now and This was impacting Kavya’s self-esteem he would pay it in few days, but the seller was adamant about not giving the drug without any leverage They both started arguing about morals and that escalated to a fight by bidban 25/01/25 4 by bidban 25/01/25 5 4 5 1 14 25/01/2025 dimension Mayer’s Wheel of Conflict cause Emotions Ravi is from a traditional joint family His family believes in Homoeopathy and always Communication History consults a local doctor Ravi, on the other hand, believes in Allopathic Human Needs treatment When Ravi’s daughter got chicken pox, he insisted to visit an Allopathic doctor Drive people’s His father and elder brother resisted his idea and they actions had a fight Values Structure by bidban 25/01/25 6 7 6 7 Interest (Moore, 1996) Substantive Procedural Psychological Survival Needs (Food, Interests Identity-Based Needs Shelter, Health, Security) Concerns about a Concerns about how Concerns about process for interacting, one is treated, tangible benefits communicating, or respected, or 8 decision making acknowledged 9 8 9 2 15 25/01/2025 Bhanwari Devi was a social activist from the village of Bhatiyari in Jaipur, Rajasthan § She was working for the state government's women Survival Needs Interests Identity-Based Needs development program § While trying to stop a child marriage, she was assaulted by some people who were seeking revenge for a Food Substantive Meaning previous disagreement in 1992 § She fought a long battle against the abuse she suffered Case of Bhanwari Devi Shelter Community § This case became a landmark in addressing issues of Procedural gender and caste discrimination, and led to the creation Health Intimacy of important legal guidelines for the protection of women in the workplace (Vishakha Guidelines) Security Psychological Autonomy 10 11 10 11 "My children lived like orphans and my wife was treated badly by the community. § The "Case of the Living Dead" involves Lal Bihari “Mritak” and others in Uttar Pradesh, India, who were We lived from hand to mouth. I wanted to fight for my dignity. I was stripped off falsely declared dead by their relatives to seize their properties my basic rights as a human being. No official was ready to change the status § Thiscase, heard in the Allahabad High Court, highlights and some even asked me to forget it ever issues like corruption, the exploitation of the vulnerable happened," Bihari (such as the poor, sick, or widows), and flaws in the land revenue record system (https://www.dw.com/en/indias-living- § Lal Bihari, after an 18-year struggle, formed the 'Association of Dead People' to aid others similarly dead-struggle-to-reclaim-their-rights/a- 56284441) wronged § This case underscores the struggle for identity and justice against systemic corruption and exploitation. by bidban 25/01/25 12 by bidban 25/01/25 13 12 13 3 16 25/01/2025 Meaning Community Identity- Based Needs Intimacy Autonomy 14 15 14 15 4 17 25/01/2025 Mayer’s Wheel of Conflict Emotions Communication History Human Needs G SF311 Day 6 Values Structure 20/01/2025 by bidban 25/01/25 3 1 3 What is Communication? Attribution Culture Gender Age Why It is important? Emotions (anger, anxiety, Class Environment Threat/violence depressions What is communication gap? etc.) Stress by bidban 25/01/25 4 by bidban 25/01/25 5 4 5 1 18 25/01/2025 § Emotions are also a key to deescalate the conflict § Many emotions can prevent, moderate, or control conflict by bidban 25/01/25 6 by bidban 25/01/25 7 6 7 Elements of Resources structure Decision making process Time Communication Physical setting Proximity of the disputants Legal parameters Organizational structure by bidban 25/01/25 8 by bidban Political pressure 25/01/25 10 8 10 2 19 25/01/2025 § In a small coastal town, there is a proposal for a new development project § The project is planned to be located on a site that is currently a natural habitat for several endangered species and § The project involves building a large a popular area for local outdoor enthusiasts commercial complex that includes a § A group of environmental activists and local residents shopping centre, office buildings, and a oppose the project, arguing that it would cause irreversible hotel harm to the local ecosystem, disrupt wildlife habitats, and § The proponents of the project argue that degrade the natural beauty of the area it will bring significant economic benefits § They value environmental preservation and the long-term to the town, including job creation, sustainability of natural resources increased tourism, and higher tax revenues 11 12 The supporters of the development project value economic growth, job creation, and the potential for Economic increased prosperity in the town § The conflict escalates as both sides mobilize support for their cause Development They believe that the project is essential for the town's future and will improve the quality of life for its § Public meetings become heated, and the debate draws attention from residents regional and national media § The town council faces pressure to make a decision that balances economic interests with environmental preservation The opponents value environmental conservation, biodiversity, and sustainable development Environmental Protection They prioritize the preservation of natural habitats and the well-being of future generations over immediate economic gains 13 14 3 20 25/01/2025 Gurcharan Das (1943- present ) by bidban 25/01/25 15 by bidban 25/01/25 16 15 16 4 21 25/01/2025 Day 8_24/01/2025 by bidban 25/01/25 7 1 7 28/01/2020 Kunal Kamra tweeted a video where he is seen accosting television journalist Arnab Goswami onboard an Indigo flight Mr. Goswami does not respond to Mr. Kamra in the 1.51-minute long video. An airhostess is even heard asking the stand-up comedian to stop taking the video but Values and beliefs Mr. Kamra is heard saying he is willing to go to jail for this IndiGo on Tuesday night announced that it was suspending stand-up comedian Kunal Kamra from flying with IndiGo for six months, as his conduct onboard Approaches to Avoidance and was unacceptable Engagement Air India, Spice Jet, and GoAir follow the ban order while Vistara and Air Asia are waiting for a written directive from the government 01/02/2020 Styles Kamra today confirmed that he had issued a legal notice to domestic carrier IndiGo for banning him from flying with it for a period of six months Individual’s role by bidban 25/01/25 8 by bidban 25/01/25 10 8 10 1 22 25/01/2025 Is conflict acceptable? Values & Beliefs How should people behave in about conflict conflict? What kind of outcomes are possible/acceptable? by bidban 25/01/25 11 by bidban 25/01/25 12 11 12 Thomas and Kilmann (1974): 5 general strategies Collaboration Accommodation to approach conflict or (Involve Self and Other’s interest) (Other’s interest) Values and beliefs handling conflict Avoidance These strategies are classified by the two Competition Approaches to Avoidance and (Low commitment underlying dimensions of (Own interest) to address either set Engagement Assertiveness and Cooperativeness of the interest) These strategies reflect a varying Styles relationship between satisfying one’s Compromise own interests and addressing the (Directed towards losses and gains interests of others jointly) Individual’s role by bidban 25/01/25 14 by bidban 25/01/25 15 14 15 2 23 25/01/2025 Two-dimensional taxonomy of conflict handling § Does not fully account for variability in conflict approaches under mode (Thomas & different circumstances Kilmann, 1974) § People often switch between strategies in many conflicts § Scholars find it is useful to consider how people avoid conflict and how they engage in conflict separately rather than to see both reactions as orientations toward conflict by bidban 25/01/25 16 by bidban 25/01/25 17 16 17 18 Using intimidation or threats to avoid Self-Reflection: What conflict-handling conflict style do you personally use the most, and why? Do you think it’s effective? “Don’t start with me or You’ll regret it” by bidban 25/01/25 by bidban 25/01/25 19 18 19 3 24 25/01/2025 Refusing to participate or Avoiding direct confrontation engage in conflict but expressing negativity indirectly “If you are angry at me, that’s your “I refuse say anything” problem” by bidban 25/01/25 20 by bidban 25/01/25 21 20 21 § Amar disagrees with a decision made in a team meeting but doesn't speak up about it directly. Instead, Amar might delay work, "forget" to complete important tasks related to the decision, or use sarcasm when discussing the project. For instance, when asked about the progress, Amar might say something like, "Well, considering how brilliant the plan is, it's going just perfectly," with a tone that suggests they actually think the opposite § This kind of behaviour communicates disapproval while avoiding direct confrontation 25/01/25 22 by bidban 25/01/25 23 22 23 4 25 25/01/2025 §If someone uses passive-aggressive Giving up on resolving the avoidance (like Amar), how should their conflict team members respond to address the conflict constructively? “What’s the use?” by bidban 25/01/25 24 by bidban 25/01/25 25 24 25 “If I close my eyes, it will go away” Pretending the conflict Having others deal with the does not exist conflict on one's behalf “Let’s you and them fight” by bidban 25/01/25 26 by bidban 25/01/25 27 26 27 5 26 25/01/2025 Quickly conceding to the other “Okay, we’ll do it your way; Now can Attempting to provide quick party's demands to avoid we talk about something else?” solutions to dismiss the conflict conflict “There’s no conflict, I have fixed everything” by bidban 25/01/25 28 by bidban 25/01/25 29 28 29 by bidban 25/01/25 30 30 6 27 02/02/2025 2 Recap: How people avoid conflict? 1. Aggressive Avoidance How People Approach Conflict? 2. 3. Passive Avoidance Passive aggressive avoidance 4. Avoidance through hopelessness 5. Avoidance through surrogates GSF311_DAY 11 6. Avoidance through denial 27/01/25 7. Avoidance through premature problem solving 8. Avoidance by folding b y b id b a n 02/02/25 1 2 4 Power-based Approaches 6 Not always 5 ways- people 1. Power-based approach harmful; often leads to direct reform “Do what I want because I have 2. Right-based approach the power to reward you or engage in 3. Interest- based approach punish you in some way.” 4. Principle-based approach conflict 5. Manipulation approach (Approaches) Often disruptive, By Ury Brett & Goldberg (1988) destructive, and violent b y b id b a n 02/02/25 b y b id b a n 02/02/25 4 6 1 28 02/02/2025 7 Right-based Approaches 8 Often disruptive; hard on “The law requires you relationships, social Discourage destructive structure; distract people to do what I want.” power struggles from their real need; time consuming, costly, unpredictable b y b id b a n 02/02/25 b y b id b a n 02/02/25 7 8 9 Interest-based Approaches 10 (also a negotiation technique) What Does The Law Say? Involves asserting one’s need or The Telangana Shops and Establishments Act concerns and working towards a of 1988 states that: resolution that adequately 1. Employees cannot be asked to work for addressed them more than 48 hours a week and/or 8 Also involves trying to hours a day understand and address the 2. Overtime can only be imposed for 6 interests of others hours a week and 24 hours a year 3. Every employee must be given 15 days of paid leave, 12 days of casual leave, and 12 days of sick leave in a year b y b id b a n 02/02/25 b y b id b a n 02/02/25 9 10 2 29 02/02/2025 Example 11 Principle-based Approach 12 u Two team members, Amit and Rajesh, are in conflict over how to handle an important Appeals to fairness client project. Amit prefers to stick to the tried-and-tested approach to minimize risks, while Rajesh wants to take a creative, innovative route to impress the client. u Using an interest-based approach, their manager facilitates a discussion to understand their underlying concerns. Amit explains that he is worried about missing the tight deadline if they try something new. Rajesh shares that he believes innovation is necessary to stand out and secure more projects in the future. u After understanding both perspectives, they decide on a solution: they will use the tried- and-tested approach for the main deliverables to meet the deadline and allocate time for a small creative addition to showcase innovation. This way, both Amit’s and Rajesh’s concerns are addressed. b y b id b a n 02/02/25 b y b id b a n 02/02/25 11 12 13 14 Manipulation-based Approaches (Indirection) The Trojan Horse (Ancient Greece) b y b id b a n 02/02/25 b y b id b a n 02/02/25 13 14 3 30 02/02/2025 Parent: Go to bed or I will take you to bed. Power Based 15 Temporal Map of a Conflict 18 Child: If I can’t watch this program, I’m going to hold my breath. Parent: We agreed that you could watch one late program a week, and you did that Decision Making Decision Making Rights Based Monday. Engagement about Reaction about Resolution Child: You said that if I cleaned up my room, I could stay up late. Parent: Go to bed; you need your sleep. Interest Based Child: But I want to watch the end of this program. Conflict Parent: I should not have to argue with you about bedtime. Principle Based Child: You’re being unfair. Perception, Values, Avoidance Resolution Beliefs etc. Parent: Let’s have some ice-cream while I read you a bedtime story. Manipulation Basedb y b id b a n Child: Okay, I’ll be right there. [Keeps watching the TV] 02/02/25 b y b id b a n 02/02/25 15 18 19 Discuss uWhat according to you is the best approach and why? b y b id b a n 02/02/25 19 4 31 02/02/2025 How People Approach How people Values and beliefs Conflict? #Styles conflict: the 4 factors Approaches to Avoidance and Engagement Styles GSF311_Day 10 29/01/2025 Individual’s role 02/02/25 by bidban 2 1 2 Styles of Conflict - Characteristic approach to Cognitive Variables deal with conflict FLEXIBILITY of response is an important Styles of Conflict Emotional/Affective Variables predictor of how well one would handle conflict situations Behavioural Variables 02/02/25 by bidban 3 02/02/25 by bidban 4 3 4 1 32 02/02/2025 Describe differences in the ways people - Apply logical reasoning; Guided by Perception, analyse cost-benefit, choices Insights, and Feeling Understand conflict Cognitive Analytical Variables Place opinions, needs, and ideas Vs. Intuitive Approach to solution Continuum 02/02/25 by bidban 5 02/02/25 by bidban 6 5 6 Distributive style – Continuum Integrative Vs Distributive 1. Focused on division of existing benefits among disputants Linier Holistic 2. Maximizing their GAINS Integrative style – 3. Win –Lose 1. Focused on Common Interests and Joint Gain 4. Get all the pie you can Linear 2. Maximizing everyone’s Vs SATISFACTION 3. Win –Win Holistic 4. Expand the pie Continuum 02/02/25 by bidban 7 02/02/25 by bidban 8 7 8 2 33 02/02/2025 Example of Distributive Conflict Style Example of Integrative Conflict Style Two employees, Alex and Jamie, are vying for a promotion. There is only In the similar situation with Alex and Jamie, in an integrative conflict one position available, and both believe they are the best candidate. scenario, rather than competing, they would look for a win-win solution. In a distributive conflict scenario, each would aim to convince the This might involve them discussing their career goals and finding a way that management of their own merit, possibly at the expense of the other. both can benefit, even with one promotion on the table. Perhaps Alex has They might highlight their achievements, downplay each other's skills in management, while Jamie excels in creative development. contributions, or negotiate hard with management for why they should They could propose a restructuring where Alex takes on the new be chosen. management role, and Jamie leads a new creative project, leveraging their This is a win-lose situation where one's gain is perceived as the other's strengths and contributing to the company's growth. loss. The resolution focuses on dividing limited resources—hence it's The focus here is on expanding the pie, so to speak, by finding creative often likened to "splitting the pie." solutions that satisfy the broader needs and interests of both parties. 02/02/25 by bidban 9 02/02/25 by b