Communication Skills L3 PDF
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This document provides a summary of different communication styles: assertive, passive, and aggressive. It describes the characteristics of each style. For example, an assertive communicator is honest and confident, while a passive communicator often avoids speaking up for fear of confrontation.
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## Communication Styles ### Assertive Communication: * An assertive communicator should: * Use eye contact. * Be honest and confident in himself. * Respect human rights. * Have more than one solution to the problem. * Be clear with people. * Be accurate in his information and...
## Communication Styles ### Assertive Communication: * An assertive communicator should: * Use eye contact. * Be honest and confident in himself. * Respect human rights. * Have more than one solution to the problem. * Be clear with people. * Be accurate in his information and listening to people. ### Passive Communication: * Passive communicator isn't a good communicator. * Passive communication often looks like not communicating at all for fear of speaking up. This can lead to misunderstandings. * No eye contact. ### Aggressive Communication: * Aggressive communication tends to be driven by anger and judgment and can also result in inflexibility. This can create a hostile environment. * No eye contact. * No respect for human rights. * Always nervous and frowning.
