Digital Transformation Part 2 PDF

10/7/24 DIGITAL TRANSFORMATION PART 2 Dr Zubir Azhar CamEd 1 Additional Material Digitalization u Digitalization according to Gartner (2013) – more or less a synonym of digital transformation 2...

10/7/24 DIGITAL TRANSFORMATION PART 2 Dr Zubir Azhar CamEd 1 Additional Material Digitalization u Digitalization according to Gartner (2013) – more or less a synonym of digital transformation 2 1  10/7/24 Additional Material Benefits of Digital Transformation 3 Additional Material Requirements for Digital Transformation u All digital transformations need to use information technology to do the following: u Digitize information u Improve processes u Create better customer value u Existence of sound business reason (of disrupting what is working) is important. u Understand problems that you want to solve u Why you want to solve and the benefits / value it will create. u Define your current situation and where you want to go (current state & transformed state) 4 2  10/7/24 Additional Material Approaches for Identifying Transformation Opportunities u Look for existing system features & processes with problems. u Understand current process flow & look for opportunity to improve them. u Reduce the number of tools that your users need to use in discharging their business functions. u Find out what & where the issues are? 5 Additional Material Approaches for Identifying Transformation Opportunities u What are specific data that users need & are not available or difficult to locate? u Are there any repetitive tasks that can be streamlined? (RPA opportunities) u Who are the consumers & end users? u Find out from them what they like & what they dislike about the system using feedback form, survey & focus groups. 6 3  10/7/24 Additional Material Approach for Identification of Transformation Opportunities u Ask users about the flaws of the system & their recommendation for changes. u Listen to their suggestions and find out their pain points. u Evaluate what kind of transformation is required: u Is it system transformation (issues with software/application) u Or process transformation (way of working/business) u Or combination of system & process transformation u Transformation needs time & process for changes. u Need leadership, middle management, & staff’s commitments for the new changes. 7 Additional Material Manage the Transformation ➔ Manage the Change u Estimate Conservatively u Get Sponsorship – Not just funding but commitment from all levels is important u Cultural change: Explain change (WHY) to people to create acceptance. People acceptance of transformation is key u Communicating early. Communicate. Communicate. Communicate u Listen to people actively. u Change Helplines / Training / Coaching / Handholding. u Prioritize - How many other major changes are impacting you 8 4  10/7/24 Additional Material Common Challenges of Transformation u Managers do not understand problem that they are trying to solve. Issue may be more widespread than just the managers u Leadership’s focus changes during the change. u Underestimating the complexity of change u Not making people part of change – not generating enough buy-in at all levels before change u Not giving sufficient time for change management / sustenance u Not allowing for failures / Not using Fail Fast approach 9 Additional Material Digital transformation for non-technical staff u Explain things in common languages and avoid jargons. u Need to understand your audience and communicate with them in a language that they can understand. u Overcome fear of unknown. u Understand objections by including what’s in it for me? u Will this new tool simplify processes? u Will it give them more autonomy? 10 5  10/7/24 Definition Disruptive technology is the technology that affects the normal operation of a market or an industry. It displaces a well-established product or technology, creating a new industry or market 11 Typical Value Realization Timing For Digital Are such value realization times look realistic? Too Short? Or Too Long? Technology The value realization Timing post implementation ~ 25% by 6 months (work processes), ~ 60% by end of first Variable Tables year (variable tables) and 100% by year 3 Using MS Excel (full deployment with embedding of processes and tools). Process Changes § Digital implementation cycle is getting shorter (in many cases less than ½ of time of that used to take 5-6 years ago) driven by: Urgency of the business to achieve sustainable and competitive benefits (un-tangible and tangible) Front line need to communicate with experts located at remote locations New generation of crafts and engineers are more inclined to utilize technology for their work New way of working is driving digital to become part of the work processes 12 6  10/7/24 Impacts of Digital Transformation 1) People - Mobility and Remote Working 2) Culture - Cultural Misalignment 3) Business Process - Analysis and Reporting on People Performance 4) Technology - Information Security 13 Ignoring Digital Transformation? NO…. 1) Integration is becoming essential 2) New norm 3) Quick market access & expansion 4) To remain relevant in business 14 7  10/7/24 THANK YOU! Dr Zubir Azhar 15 8