CH01 - Operations and Supply Chain Management PDF

CH01 – Operations and Supply Chain Management 1 Learning Objectives Understand operations and supply chain processes and why it is important to study them. 2 Learning Objectives Contrast the differences between services a...

CH01 – Operations and Supply Chain Management 1 Learning Objectives Understand operations and supply chain processes and why it is important to study them. 2 Learning Objectives Contrast the differences between services and goods producing processes. 3 Learning Objectives Define efficient and effective operations. 4 Learning Objectives Identify operations and supply chain management career opportunities. 5 Strategy – Processes - Analytics Operations and supply chain management involves Product design Purchasing Manufacturing Service operations Logistics Distribution 6 Strategy – Processes - Analytics Success depends upon Strategy Processes to deliver products and services Analytics to support the decisions needed to manage the firm 7  Operations and Supply Chain Management (OSCM) is defined as: What is Operations and Design Supply Chain Operation system Management? Improvement I Of the systems that create and deliver the firm’s primary products and service. 8 What is It is: Operations and A functional field of business Supply Chain Concerned with the management of the entire production/delivery system Management? functional department hosupply chain 9 dieting we mange the 9 functional business Operations and Supply Chain Processes Manufacturing and service processes used to Operations transform resources into products/services Processes that move Supply information and Chain material to and from the dilvery firm 10 SCM Terminology Customer: A customer is an individual or business that purchases the goods or services produced by a business and has the ability to choose between different products and suppliers 11  SCM Terminology Retailer: A business or person that sells goods to the consumer Retailer ONLY sells Goods To consumer an 12  SCM Terminology Supplier/Vendor: A party that supplies goods or services. Also called vendor 1 Sells good and services 13 SCM Terminology Distributor: An agent who supplies goods to retailers company that supplies good or 14 SCM Terminology Logistics: The general E management of how resources are acquired, stored and transported to their final destination 15 SCM Terminology Warehouse/Distribution Centre: A commercial building used to receive goods, store them for a period of time then ship them to their destination m 16 Men’s Nylon Supplex Parka – Process Steps 17 18 SCOR - Supply Chain Operations Reference Source: http://apics.org Model 19 SCOR - Supply Chain Operations Reference Model Source: http://apics.org 20  SCOR - Process Activities plan Sourcing – selection of Planning – processes needed to operate an existing supply chain suppliers that will deliver the goods and services needed to create the firm’s product o Making – producing the major product or service Delivering – logistics processes such as selecting Returning – receiving worn- carriers, coordinating the out, excess, and/or defective Enable – processes that movement of goods and products back from enable other processes information, and collecting customers payments from customers 21 SCOR Process Example sD1 “Deliver Stocked Product” 22  Goods versus Services * Intangible * Tangible WoW WM * Interaction with customer required * Less interaction with customers * Inherently heterogeneous * Often homogeneous * Perishable/time dependent * Not perishable – can be inventoried is * Defined and evaluated as a package of features IJA.EE 23 Goods and Services Continuum 24  Efficiency – Effectiveness Value Doing something at the Efficiency lowest possible cost Doing the right things to Effectiveness create the most value for your customer The attractiveness of a Value product relative to its cost 25  Careers in Operations and Supply Chain Management Supply chain Purchasing Plant manager manager manager Business process Lean Quality control improvement improvement manager analyst manager Facilities Chief operating Project manager manager officer 26  Key Terms & Super Quiz At the end of every chapter there are key terms – these are useful definitions The Super Quiz (also at the end of every chapter) is very useful for further explanation and definitions 27 Key Terms 28 Super Quiz 29 Super Quiz Answers 30 Questions & Answers 31