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## Troubleshooting Techniques (1 of 5) - **General Steps:** - Close, uninstall and reinstall an app - Restart the device (called a soft boot) and reboot the device (called a hard boot) - Update, repair, or reinstall the OS, or recover the system from the last backup - Start over by...

## Troubleshooting Techniques (1 of 5) - **General Steps:** - Close, uninstall and reinstall an app - Restart the device (called a soft boot) and reboot the device (called a hard boot) - Update, repair, or reinstall the OS, or recover the system from the last backup - Start over by resetting the device to its factory state (all data and settings are lost) - **Restart or Reboot the Device:** - **Restart (soft boot):** - For Android, press and hold the power button, select restart - For iOS, press and hold the Side button and slide the power-off message to the right - **Reboot (hard boot):** - For Android, hold down the power button and volume-down button at the same time - For iPhone X, hold down either volume button and the Side button until the Apple logo appears. For an iPad or older iPhone, press and hold the Side button and the Home button.