Business Process Modelling - Introduction to ARIS _240920_032717.pdf

Business Process Modeling Introduction to ARIS Methodolgy Agenda z What’s in modeling ? z Situation today z Objectives of Process Management z ARIS Framework and methods z ARIS suite of products z Live demo Page 2 Example of models Page 3...

Business Process Modeling Introduction to ARIS Methodolgy Agenda z What’s in modeling ? z Situation today z Objectives of Process Management z ARIS Framework and methods z ARIS suite of products z Live demo Page 2 Example of models Page 3 Why do we need models? z Visualization „ Visualize final situation „ Show relationships between “objects” z Complexity management „ Focus on one aspect at a time „ Reuse patterns/objects z Communication „ Standard symbols „ Go in details Page 4 What’s in business process modeling? z Business models are excellent communication devices z Business professionals can model alternatives before committing z Business models are key element for designing physical IT architectures z Closing the communication gap between IT and business Page 5 Business Process model address important issues z How Does It All Fit Together? z Models Process Interrelationships z Will It Work? z Simulates Alternative Realities z What Do We Need? z Provides Resource Requirements z How Do We Do It? z Externalizes Rules and Flow from IT z Who Can Do It? z Defines Roles z How Important Is It? z Defines Priorities z Where Does It Go? z Intelligently Routes Work z Who’s Overloaded? z Balances Queues z How Did We Do? z Provides Workflow Statistics Page 6 Situation today z Economical situation: back to the basics „ Globalisation „ Cost reduction „ Merge/Acquisition „ Performance z IT situation „ Decentralized/centralized „ Web services/BPML „ Integration „ Multiple platform Page 7 Business Process complexity is increasing Page 8  How well do we know our processes? Questions : What ? Ë Content Partner Information / Knowledge How ? Money Transactions Ë Technology Products Ë Organisation Services Services Services Products Products Money Transactions Money Transactions Information / Knowledge Information / Knowledge Suppliers Enterprise Customers Page 9 Objectives of Business Process Management Quality z Aligning added-value with the client's interests z Lowering the incidence of mistakes Costs Time z Avoidance of z Reduction of waiting times nonproductive activities z Reduce delivery time z Optimize resources usage z Time to market Page 10 Objectives of Business Process Management z Description of the business processes, business data... z Modeling of business processes beyond functional boundaries and company boundaries z Revealing weak points in existing organisational and process structure z Clear definition of responsibilities Transparency of business processes Page 11 The Process Repository foundation Strategic Management Other: Measures Process Process Activity Training & Best Manage- Based Procedures Standards Practices ment Costing Etc. Process Repository Process Dictionary Process Storage Operational Data Store(s) Page 12 Companies In Transition Implementation of ERP, SCM and CRM Software Implementation of E-Business Solutions Process Performance Monitoring Activity Based Cost Calculation Knowledge Management E-Business Engineering Workflow BPR Effect Change Processes with reference to Business Processes Business Reality Page 13 The vision for continuous improvements Op timi zation (e)Business (e)Business Process Process ARIS PPM ARIS Engineering Controlling Process ARIS 6 Performance Manager Collaborative Suite Im plem ent rem en su tio t ARIS for a a mySAP.com n (e)Business M e Process Execution Page 14 Methodology & tools z A modeling tool is more than a drawing tool „ Aris is a framework for describing company structures, processes and business application systems „ Aris is process oriented and allows business process design, analysis implementation and optimization. Page 15 What is a business Processes A few definitions: z A business process is a collection of activities that takes one or more kinds of input and creates an output that is of value to the customer [Hammer and Champy 1993]. z Processes represent the flow of work and information throughout the business [BOMSIG 1995] Page 16 Disadvantages of non-standardized language Page 17  Business Process Components Events trigger functions Functions generate events Trace Feedback Order Received Function Event Customer Confirmation Order Order of Customer Confirmation Received Order Created Event Function Event Production Production Plan Plan Created Function Event Page 18  Business Process Components Data Data is processed in the functions Production Data Data Customer Trace Feedback Data Order Received Data Customer Confirmation Order Order of Customer Confirmation Resources Received Order Created Production Production Plan Plan Created Page 19  Business Process Components Production Employee Mrs. Müller Data Employees are responsible for functions Customer Trace Feedback Data Order Received Customer Confirmation Order Order of Customer Confirmation Resources Received Order Created Production Production Mr. Schmidt Plan Plan Created Employee Employee Mr. Meyer Page 20  Business Process Components Organisational Production Production Mrs. Müller Unit Data Employees belong to organisational units Customer Trace Feedback Data Order Received Customer Confirmation Order Order of Customer Confirmation Resources Received Order Created Production Production Sales Mr. Schmidt Plan Plan Created Organisational Unit Organisational Production Mr. Meyer Unit Planing Page 21  Business Process Components Product/ Functions create and process services Service Production Customer Production Mrs. Müller Data Order Product/ Product/ Service Service Customer Customer Customer Trace Feedback Order Order Data Order Received Confirmation Product/ Service Customer Confirmation Order Production Order of Customer Confirmation Resources Plan Received Order Created Production Production Sales Mr. Schmidt Plan Plan Created Production Mr. Meyer Planing Page 22 Reduction in Complexity via View Formation Data View Data Event Function Event Function Function View Org. Unit Employee Product/service Organisation View Product / Service View Page 23 ARIS Views  Data View What information is important? (ie.: Customer, Supplier, Product, Material Calculation) Organisational View  Function View Which functions will be performed? (ie.: Production Plan Creation, Order Processing) Data Process Function  Organization View View View View Which organizational units exist? (ie.: Purchasing, Sales, Accounts)  Process View The relationship between data, functions and organizational units Product / Service View  Product/Service View Which products/services are important? (ie.: checked order, customer invoice) Page 24 Integration Method Management Materials administration Sales Scheduling Purchasing Inquiry is received Sales processing Inquiry Inquiry Quotation Inquiry Sales Inquiry Quotation processing processing processing Inquiry is Check Credit processed rating Customer Customer Determine Quotation delivery date quotation processing Customer Customer Customer inquiry quotation order ARIS leading the way towards Business Process Management ARIS = Architecture of Integrated Information Systems Framework concept to describe companies and application software Developed by Prof. Dr. A.-W. Scheer Uses standard modeling methods Concentrates on the business process Effective in all areas: independent of the number of departments, the size of the company or the available software Page 26 ARIS Drill down possibilities Organizational Risk Diagram Chart Overview Level 1 Core processes Value Chain - Diagram Main Value Chain - Level 2 processes Diagram Processes Level 3 Function KPI eEPC Allocation Allocation Diagram Diagram Page 27 Why ARIS ? Gartner Research April 2002 Aris ARIS extends its position as „the far and away leader in the BPR tool market“ (Gartner Group) Page 28 Architecture of ARIS MS Windows JAVA Platform Platform ARIS ARIS ARIS Toolset Easy Design for mySAP. mySAP.com Web Designer ARIS ARIS Simulation ARIS ABC Web Publisher Internet/ Intranet/ Extranet ARIS Application Server RDBMS 3 tier Architecture (e.g. Oracle) Web enabling Database system Page 29 ARIS Web Designer - Scenario ARIS ARIS Toolset Application 3 tier Architecture ARIS Easy Design Server LAN Common Repository Database system Internet RDBMS (e.g. Oracle) Web enabled Page 30 ARIS 6 - Collaborative Suite ARIS Web Designer ARIS Toolset ARIS Easy Design ARIS Web Publisher ARIS BSC ARIS for mySAP.com ARIS PPM ARIS ABC ARIS Simulation QM Scout SAP RBE Scout Page 31 ARIS Web Publisher: Online process documents Page 32 ARIS Web Publisher z Role based access for a working knowledge management z Fast, worldwide communication of your business processes via the Internet or Intranet z Web based user interface for quick comprehension and employee acceptance z Overcomes constraints in terms of time and space regarding information distribution z Paperless rollout of business process documentation z Fast, clear implementation of new processes Page 33 ARIS Web Publisher Page 34 Direct access on important documents Sales 2000 Even for Lotus Notes, SAP R/3 as well as any application. Page 35 Fast feedback to the right adress Page 36  ARIS Web Designer - Benefits Very easy handling Hundreds of users on one Repository ARIS Web Platform independent Thin client Client World wide distributed Easy installation/ business modeling distribution Specific tools for different user groups Feedback / Attribute editing Graphical modeling Table modeling Page 37 Web Designer : Web Based modeling tool Page 38 ARIS Toolset : Unique process analysis tool Page 39 Graphical Analysis Functions Graphical Graphical analysis analysis of of goal goal accomplishment accomplishment and and of of all all defined defined KPI KPI (Managment (Managment View) View) Page 40 Page 41