BTM 495 Review MCQs PDF

Final review - BTM 495 Chapter 1: SCRUM belongs to the category of system development methodologies: Question 1 Answer a. rapid prototyping b. structured design c. waterfall development d. rapid application development e. agile development The primary goal of the systems analyst is to _____....

Final review - BTM 495 Chapter 1: SCRUM belongs to the category of system development methodologies: Question 1 Answer a. rapid prototyping b. structured design c. waterfall development d. rapid application development e. agile development The primary goal of the systems analyst is to _____. Question 2 Answer a. create value for the organization b. identify opportunities for improvement c. create a wonderful system d. acquire a working tool e. establish the phases of the SDLC Which following is one of the basic characters of object-oriented systems : Question 3 Answer a. inheritance b. garbage collection c. process d. module e. data Any modern object-oriented approach to software development must be use case driven, ____________, and iterative and incremental. Question 4 Answer a. Architecture-centric b. Object-centric c. Model-driven d. User-centric e. Requirements-driven Feasibility analysis examines several questions, including _____? Question 5 Answer a. Can it be built (technical feasibility) b. Do we have the right people to build it (organizational feasibility) c. If we build it, can our computers handle the load (operational feasibility) d. Can we get afford it (economic feasibility) e. all of these Interfaces (e.g., menus, reports, forms) are specified during the _____ phase of the SDLC. Question 6Answer a. system delivery b. analysis c. design d. planning e. implementation In the Enhanced Unified Process, the Inception Phase involves several workflows including _________. Question 7Answer a. analysis b. design c. implementation d. all of these e. none of these In the Enhanced Unified Process, the Production Phase involves several workflows including __________. Question 8Answer a. analysis b. design c. implementation d. all of these e. none of these In which phase of the SDLC is the project plan developed? Question 9 Answer a. reconstruction b. analysis c. design d. implementation e. planning In which phase of the SDLC is the system proposal developed? Question 10 Answer a. analysis b. planning c. system delivery d. implementation e. design Iterative and Incremental development means that Question 11 Answer a. the team is using an agile methodology b. the system will be developed in phases c. the system will be developed through versions d. the team is using a prototyping methodology e. the system will undergo continuous testing and refinement Overall, the consistent notation, integration among the diagramming techniques, and application of the diagrams across the entire development process makes ________ a powerful and flexible tool set for analysts and developers. Question 12 Answer a. DFDs b. CASE c. EPCs d. Flow Charts e. UML Polymorphism is made possible through ________________ : Question 13 Answer a. messaging b. dynamic binding c. information hiding d. static binding e. initialization The four phases of the Systems Development Life Cycle are _____. Question 14Answer a. system request, feasibility, staffing, and construction b. planning, analysis, design, and implementation c. construction, installation, testing, and converting d. initiating, planning, controlling, and implementing e. analysis, gathering, modeling, and diagramming The principal disadvantages(s) with the waterfall development methodology is (are) _____. Question 15 Answer a. a long-time elapses between completion of the system proposal and the delivery of the system b. if the team misses important requirements, expensive post-implementation programming may be needed c. the design must be completely specified on paper before programming begins d. all of these e. none of these Chapter 3-4 : Which of the following relationships represent the extension of the functionality of the use case to cover optional behavior? Question 1 Answer a. association relationship b. extend relationship c. include relationship d. generalization relationship e. optional relationship Activity diagrams, use-case descriptions, and use-case diagrams are three different representations for the ___________________. Question 2Answer a. functional and non-functional model b. functional model c. non-functional model d. design model e. architectural model A(n) _____ is a formal way of representing how a business system interacts with its environment. Question 3 Answer a. use case b. physical model c. relationship d. system boundary e. trigger The purpose of a walkthrough is to thoroughly test the fidelity of the functional models to the __________________ and to ensure that the models are consistent. Question 4 Answer a. non-functional models b. use-case diagrams c. activity diagrams d. functional requirements e. use-case descriptions A Fork Node in an activity diagram is used to __________ behavior into a set of parallel or concurrent flows of activities (or actions). Question 5Answer a. combine b. creates c. initializes d. split e. represents Which of the following relationships describe the communication between the use case and the actors? Question 6 Answer a. association relationship b. extend relationship c. include relationship d. generalization relationship e. none of these The event that causes a use case to begin is called a(n) _____. Question 7 Answer a. action b. trigger c. hammer d. anvil e. stakeholder A(n) _____ use case is typically created early in the process of understanding the system requirements as a way of documenting basic information about the use case. Question 8 Answer a. overview b. detail c. essential d. real e. imaginary When drawing the use-case diagram, an analyst should do the steps in this order: _____. Question 9 Answer a. draw the use cases on the diagram, identify the system boundary, place the actors on the diagram, and draw the lines connecting the actors to the use cases b. identify the system boundary, draw the use cases on the diagram, place the actors on the diagram, and draw the lines connecting the actors to the use cases c. place the actors on the diagram, draw the use cases on the diagram, identify the system boundary, and draw the lines connecting the actors to the use cases d. identify the system boundary, place the actors on the diagram, draw the use cases on the diagram, and draw the lines connecting the actors to the use cases e. none of these gives the correct order of steps The correct sequence of the major steps in creating use case diagrams is _____. Question 10 Answer a. identify the major use cases, expand the major use cases, confirm the major use cases, create the use-case diagram b. identify the major use cases, expand the major use cases, create the use-case diagram, confirm the major use cases c. create the use-case diagram, identify the major use cases, expand the major use cases, confirm the major use cases d. create the use-case diagram, identify the major use cases, confirm the major use cases, expand the major use cases e. identify the major use cases, confirm the major use cases, expand the major use cases, create the use-case diagram The _____ relationship in use cases allows use cases to support the concept of inheritance. Question 11 Answer a. association b. extend c. include d. generalization e. none of these Each use case describes _____ function(s) in which users interact with the system. Question 12 Answer a. one b. one or more c. many d. zero, one, or more e. all Concept maps allow the relationships among the _______________________to be explicitly represented. Question 13 Answer a. entity relations b. functional requirements c. functional and nonfunctional requirements d. nonfunctional requirements e. system proposals A concept map is essentially a node-and-arc representation, where the nodes represent the individual requirements, and the arcs represent the _______________ among the requirements. Question 14 Answer a. relationships b. data flow c. constraints d. conditions e. communications Which of the relationship types in use cases enables functional decomposition? Question 15 Answer a. association relationship b. extend relationship c. include relationship d. generalization relationship e. decompose relationship If a use case becomes too complex, it should be _____. Question 16 Answer a. rewritten to simplify it b. decomposed into a set of use cases c. written with a series of repeating steps to simplify it d. written from the perspective of an independent observe to simplify it e. dropped from the system, as it will be too complex to implement in the final system Chapter 5 : Which one is a way to simplify class diagrams? Question 1Answer a. Deleting concrete classes b. Deleting common classes c. Using packages d. Using relationships instead of classes e. None Which of the following types of attributes is not proper in an analysis class? Question 2 Answer a. integers b. strings c. doubles d. compound e. date What Information is NOT part of a CRC card? Question 3 Answer a. Responsibilities b. Collaborators c. Relationships d. States e. Attributes Which one is NOT a way for object identification? Question 4 Answer a. Textual analysis of use-case information b. Brainstorming c. Common Object Lists d. Patterns e. None Which relationship describes "a-part-of" relationship in class diagrams? Question 5 Answer a. Generalization b. Aggregation c. Association d. Inheritance e. include What is the best approach to draw structural models? Question 6Answer a. First drawn in a conceptual, business-centric way, then refined in a technology-centric way describing the actual databases and files, continue in an iterative process b. First drawn in a technology-centric way describing the actual databases and files, then refined in a business-centric way, continue in an iterative process c. First drawn in a conceptual, business-centric way, then refined in a technology-centric way describing the actual databases and files d. First drawn in a technology-centric way describing the actual databases and files, then refined in a business-centric way Protected attributes are visible to Question 7 Answer a. to all classes in a sub-system b. to all classes c. to an instance of the class in which they are defined d. to an instance of the class in which they are defined and its descendants e. None Which of the following would most likely not be an example of an attribute? Question 8 Answer a. employee name b. customer address c. stock number d. ISBN number e. cancel appointment What one is NOT a basic element in structural models Question 9 Answer a. Actors b. classes c. relationships d. attributes e. operations If a “student signs up for a class,” which type of relationship would you use to model the relationship between the two? Question 10Answer a. generalization b. association c. aggregation d. subsetting e. vague Properties that describe the state of an object are called.......... Question 11 Answer a. class b. operation c. actor d. functions e. attribute One way to identify objects for the class diagram is to scan the use case descriptions for ___________________. Question 12 Answer a. relationships b. object lists c. patterns d. nouns e. verbs Which one is NOT correct about objects and classes? Question 13Answer a. An object is an instance of a class b. In objects attributes get values c. A class can have many objects d. inheritance relationship is between objects and classes e. None Which of the following would not be an appropriate class name? Question 14 Answer a. student b. patient c. John d. customer e. doctor A class diagram is a(n) _____ model. Question 15 Answer a. static b. dynamic c. evolving d. obsolete e. none of these Chapter 6: System Analysts use functional models to describe.......... and use behavioral models to describe......... of an information system. Question 1 Answer a. external behavior, internal behavior b. internal structure, internal behavior c. external behavior, internal structure d. static view, internal structure e. static view, internal behavior In class diagram focus is at the.... level, whereas the interaction diagrams focus on the..... level. Question 2 Answer a. object, class b. class, class c. dynamic, static d. object, object e. class, object As the behavioral models are created...... Question 3 Answer a. It's strictly forbidden to change the functional an structural models. b. structural and functional models are already done, and no more changes happen in them. c. we might need to make changes to the functional and structural models. d. we might change the structural models, but no change happens to the functional models. e. None Time is shown in what diagrams in behavioral models? Question 4 Answer a. only sequence diagram b. sequence diagram and communication diagram c. communication diagram and behavioral state machine d. sequence diagram, communication diagram, and behavioral state machine e. Sequence diagram and behavioral state machine A Sequence diagram shows the interaction between....... Question 5 Answer a. Actors and operations b. only objects c. Actors and objects d. Objects and operations e. Actors and attributes What information can be shown by a message in sequence diagrams? Question 6 Answer a. only operation name and condition b. operation name, condition, and argument c. only condition d. only operation name In sequence diagrams, the order of messages is Question 7 Answer a. shown by numbers. b. not shown. c. None d. from bottom to top, so messages located lower occur earlier. e. from top to bottom, so messages located higher occur earlier. Sequence diagram focuses on....., while communication diagram focuses on...... Question 8 Answer a. collaboration of a group of messages, time ordering of messages b. collaboration of a group of messages, importance of messages c. None d. time ordering of messages, collaboration of a group of messages e. time ordering of messages, importance of messages To understand a complex object which goes through several states, we use.... Question 9 Answer a. collaboration diagram b. sequence diagram c. behavioral state machine d. communication diagram e. interaction diagram The state of an object is basically defined by its... Question 10 Answer a. conditions on its operations b. interactions c. value of its attributes d. None e. operations An event... Question 11 Answer a. change value or values of an object b. changes the object's status c. a and b d. None An analyst depicts the static view of an information system with _____. Question 12 Answer a. behavioral models b. state chart diagrams c. use-case models d. structural models e. interaction diagrams _____ are information that is sent to objects to tell it to execute one of its behaviors. Question 13 Answer a. messages b. attributes c. use-cases d. instances e. operations On a sequence diagram, an object name of Students: List would indicate that _____. Question 14 Answer a. a message is being passed from the Students class to the List class b. Students is an instance of the List class that contains individual student objects c. List is a method of the Students class d. the Students and Lists objects are combined for that step in the sequence diagram e. List is an instance of the Students class The acronym CRUD stands for _____. Question 15 Answer a. create, reference, underline, delete b. collaborate, reference, update, discard c. create, read, update, delete d. create, re-do, underline, delete e. collaborate, read, update, delete Chapter 7: Which activity does NOT happen in design? a. Identify the business needs of the system b. How the user will interface with the system c. Decide on the physical architecture d. How to build the system Which statement is NOT true? a. Analysis and design phases are highly interrelated b. It's OK to go back and force between design and analysis c. The goal of Analysis is to decide how to build the system d. The goal of design is to create a blueprint for a system that can be implemented What actions need to be taken to make sure that analysis models accurately represent the problem domain? a. Test the fidelity of each model b. Test the fidelity between the models c. Balance the models d. All the above Which statement is NOT true? a. A class on a class diagram must be associated with at MOST one use-case b. An activity in an activity diagram should be related to one or more operations on a class diagram c. Every object node on an activity diagram must be associated with an instance of a class on a class diagram d. All of the above In Balancing Functional and Behavioral Models.... a. Behavioral State Machine should agree with class diagram b. Activity diagrams should agree with class diagram c. Sequence diagrams should agree use-case descriptions d. Use case diagram should agree with object diagrams Which statement is NOT true? a. States in a behavioral state machine must match the different values of an attribute of an object b. Objects in sequence and communication diagrams must be associated with objects on a class diagram c. Objects in a CRUDE matrix must be associated with classes d. Behavioral state machine must be associated with use cases on use-case diagram Which one is NOT considered as a non-functional requirement? a. Users of the system b. Scalability of the system c. Performance of the system d. system environment issues (e.g., distributed or centralized processing, user-interface issues, and database issues). Create a sub-system of closely collaborating classes is called......... a. Partitioning b. Refinement c. Layering d. Factoring Classes in what layer are rarely being modified by the developer of the system? a. Problem-domain layer b. foundation layer c. HCI layer d. physical architecture layer What kind of relationships are allowed in package diagrams? a. Dependency b. Generalization c. Transition d. Association What statement is NOT true about package diagram? a. Use package diagrams to logically organize designs. b. Package is used t to reduce complexity of models c. A package diagram shows packages and classes d. Package is a logical grouping of UML elements. The design phase of the SDLC creates a(n) _____. a. understanding of who, what, when, and where the future system will be b. blueprint for the future system c. none of these d. understanding of why build the system e. picture of the as-is system The _____ layer addresses how the software will execute on specific computers and networks. a. data management b. physical architecture layer c. human-computer interaction d. foundation e. problem domain The _____ layer addresses the issues involving the persistence of the objects contained in the system. a. human-computer interaction b. problem domain c. data management d. foundation e. system architecture The _____ layer contains, among other things, the classes that represent the fundamental data types. a. system architecture b. problem domain c. data management d. foundation e. human-computer interaction Chapter 8: Communication between objects should be through an object's............ Question 1 Answer a. methods b. methods and attributes c. visibility d. attributes Mechanism that combines the operations and data into a single object is called..... Question 2Answer a. Polymorphism b. Encapsulation c. Information Hiding d. Dynamic Binding When a method of an object refers to a hidden part of another object is about what concept? Is it good or bad? Question 3Answer a. cohesion, bad b. coupling, bad c. cohesion, good d. Coupling, good If we put a method in a class that is not related to it, we are breaking..... Question 4Answer a. polymorphism b. coupling c. cohesion d. encapsulation What rule covers the following description? Is it good or bad? A method that is defined to support multiple related functions. Question 5 Answer a. coupling, good b. cohesion, bad c. coupling, bad d. cohesion, good In a good programming practice, we want to have........... Question 6 Answer a. low coupling, low cohesion b. High coupling, low cohesion c. High coupling, high cohesion d. low coupling, high cohesion A class/object should only represent one thing, and a method should only solve a single task. This principle is often referred to as _____. Question 7 Answer a. cohesion b. coupling c. multiple inheritance d. connascence e. none of these In order to get an object to perform a method, a _____ is sent to the object. Question 8 Answer a. object b. state c. instance d. message e. attribute In terms of levels of abstraction, which of the following is at the lowest level relative to the rest? Question 9 Answer a. class/object b. system c. method d. partition/package e. library _____ means having the ability to send the same message to different objects, which can be interpreted differently by different objects. Question 10 Answer a. inheritance b. cohesion c. polymorphism d. encapsulation e. coupling _____ suggests that only the information required to use an object should be available outside the object. Question 11 Answer a. information hiding b. encapsulation c. cohesion d. inheritance e. polymorphism The basic building block of a system is the _____. Question 12Answer a. partition b. object c. message d. attribute e. method The constraints and contracts in class and method design models were derived from the ____________ requirements and the problem domain representations. Question 13Answer a. reliability b. functional c. non-functional d. regularly e. business Which of the following Structured English statements is an advanced form of an IF statement? Question 14Answer a. Do statement b. While statement c. Case statement d. action statement e. For statement....... are created to solve a general design problem in a particular context Question 15Answer a. frameworks b. components c. class library d. design patterns Chapter 9-10: A data model that does not contain repeating fields and that the data models leads to tables containing fields that are dependent on a whole primary key is in _____ normal form. Question 1Answer a. first b. second c. third d. primary e. balanced A relational database may be optimized for _____. Question 2Answer a. data type and storage efficiency b. storage efficiency and speed of access c. relational type d. storage efficiency e. speed of access A simple rule to follow when creating problem domain classes and data access and manipulation classes is that there should be ______________. Question 3Answer a. Two data access and manipulation classes for each concrete problem domain class b. none of these c. One data access and manipulation class for each concrete problem domain class d. N data access and manipulation classes for each concrete problem domain class, where N is the number of methods in the problem domain class e. N data access and manipulation classes for each concrete problem domain class, where N is the number of subclasses of the problem domain class In order to reduce the number of joins that must be performed in a query and to increase the speed of data access, the data analyst will _____ the physical model. Question 4Answer a. cluster b. denormalize c. optimize d. normalize e. index Most NoSQL data stores were created to address problems associated with storing large amounts of distributed data in __________. Question 5Answer a. RDDBMSs b. SQL Server c. ORDBMSs d. MySQL e. OODBMSs The process of ensuring that values linking tables together through the primary and foreign keys are valid and correctly synchronized is _____. Question 6Answer a. referential unity b. primary integrity c. referential integrity d. hierarchical integrity e. table integrity A(n) _____ check ensures that combinations of data are valid, for example, does the zip code of an address correspond to the correct state name. Question 7Answer a. completeness b. database c. consistency d. format e. range A(n) _____ check is a type of input validation that determines if several fields have been entered before the form can be processed. Question 8Answer a. format b. consistency c. range d. completeness e. check digit _____ assures the interface will act as the users expect, while _____ assures it will look pleasing. Question 9Answer a. consistency, aesthetics b. aesthetics, consistency c. layout, aesthetics d. aesthetics, layout e. consistency, layout In user interface design, use scenarios will _____. Question 10Answer a. repeat the content of the system's process models b. provide the designer with detailed descriptions of the interface design elements c. repeat the content of the system's data models d. describe the most frequent paths taken through the use cases e. describe all possible paths through the system Novice users prefer _____ while expert users prefer _____. Question 11Answer a. ease of learning, consistency b. ease of use, good layout c. ease of use, ease of learning d. ease of learning, ease of use e. consistency, ease of learning One of the guidelines for designing user interfaces for social media website is to make sure you understand the difference between push and pull approaches. The push-based approach is __________. Question 12Answer a. the user has to come to the social media website to find information b. the user setup an agent program to get information from the website c. the server collects information for the user and store in the server and the user can access it at any time. d. you have to click buttons to get information e. the server sends information to users periodically The _____ design principle requires that a report not provide all the available information, only the information that is needed. Question 13Answer a. manage information load b. minimize bias c. understand report usage d. none of these e. real-time reporting The user interface design principle that places an emphasis on the user’s ability to always know where he/she is in the system and what information is being displayed is _____. Question 14Answer a. consistency b. layout c. content awareness d. aesthetics e. user experience Data may be stored in the following formats _____. Question 15Answer a. entities and files b. files and databases c. entities d. databases e. files Chapter 11 : Which of the following statement is true about physical architecture design? Question 1Answer a. In Physical architecture design we plan how the system will be distributed across the computers b. In Physical architecture design we plan what hardware and software will be used for each computer c. In Physical architecture design Non-functional requirements play a key role d. All the above e. None What is the objective of physical architecture design? Question 2 Answer a. Determine what parts of the system will be assigned to what hardware b. None c. Determine the non-functional requirements of the system d. Determine the main parts of the system e. Determine the best framework for implementing the system Which one is not a primary hardware component of a system? Question 3 Answer a. Network b. Servers c. Client computers d. Interface e. None Which physical architecture is being used in modern systems? Question 4Answer a. Client-Based Architectures and Client–Server Architectures b. Server-Based Architectures c. Client–Server Architectures d. Client-Based Architectures What is the physical architecture of Moodle? Question 5 Answer a. Client–Server Architectures b. Server-Based Architectures c. Client-Based Architectures d. None.................... refers to the ability to increase or decrease the capacity of the computing infrastructure. Question 6Answer a. scalability b. Adaptability c. Configuration management d. Network topology e. maintainability When your software has GUI it means its physical architecture is.............. Question 7Answer a. client-server b. client-based c. None d. server-based e. client-server or client-based Which one is NOT a main technology in cloud computing? Question 8 Answer a. grid computing b. block chain c. none d. Service-oriented architecture e. virtualization What is a node in deployment diagram? Question 9 Answer a. Node is an artifact b. Node is a computational resource c. Node is a specification of a piece of a software d. Node is a deployed artifact Which one is NOT part of the performance requirement? Question 10Answer a. Reliability b. Capacity c. Value d. Speed What is the most important computer asset in an organization? Question 11Answer a. decisions b. Software c. network d. data e. hardware Limitation on who can access what is called...... Question 12Answer a. Value estimate b. Encryption c. None d. Authentication e. Authorization A server in the client-server architecture performs which of the following application functions? Question 13Answer a. data storage logic and presentation logic b. application logic and presentation logic c. data access logic and presentation logic d. data access logic and data storage e. application logic and data storage Which of the following is NOT one of the four basic functions of a computer application? Question 14 Answer a. data access logic b. presentation logic c. data storage d. networking logic e. application logic Elements of a deployment diagram include _____. Question 15 Answer a. Client PCs, servers, and locations of application logic modules b. Nodes, artifacts, and locations of middleware components c. Primarily servers d. Servers, external networks, and data access logic e. Nodes, artifacts, and communication paths Chapter 12 : When programmers or project teams set up three areas on different disk drives in which the programmers can work, these areas are for _____. Question 1Answer a. development, testing, and contracting b. testing, printing, and program logging c. testing, filing, and printing d. development, testing, and production e. development, goal setting, and testing Which one causes a delay in the project schedule? Question 2 Answer a. Scope creep b. Day-by-day slippages c. potential risks d. All the above e. None Program log is part of.......... Question 3 Answer a. Change control b. Workflow management c. project control d. sprint e. Design patterns Which navigation style is NOT helpful in designing documentation navigation? Question 4 Answer a. storyboards b. Windows navigation diagrams c. Windows layout diagrams d. Wireframe e. None Which activity does NOT improve coordinating developing activities? Question 5Answer a. None b. Naming convention c. Having Weekly meetings d. Create and follow standards Which one in the following is NOT in the state of the system testing? Question 6 Answer a. System Interface Testing b. Requirements Testing c. Security Testing d. Performance Testing e. Usability Testing Which artifact is the best for dividing programming tasks and assigning them to programmers? Question 7 Answer a. Activity diagram b. Class diagram c. Package diagram d. Use-case diagram e. Interaction Diagrams Which part is NOT included in construction? Question 8 Answer a. operating procedures b. development c. documentation d. Testing e. None Security testing involves three primary areas: ________, authorization, and virus control. Question 9 Answer a. validation b. encoding/decoding c. monitoring d. verification e. authentication _____ is the type of test performed to assess whether a set of classes that must work together do so without an error. Question 10Answer a. Beta testing b. Unit testing c. Acceptance testing d. System testing e. Integration testing Which of the following statements is true about testing object-oriented systems? Question 11Answer a. testing should be designed to prove there are no errors in the system b. testing is more important than it was in systems developed before object-oriented development c. encapsulation makes testing easier d. testing can be minimized since we are reusing parts of systems that have been tested before e. most testing techniques have been developed to support object-oriented development A user document can be... Question 12Answer a. A reference document b. A procedure document c. Tutorial d. All the above e. None Adding new requirements when the system design is finalized is called.......... Question 13Answer a. Change control b. None c. New backlog d. Change management e. Scope creep Which one is a cultural issue? Question 14 Answer a. Individualism vs collectivism b. Different cultural contexts c. Time dimension d. All the above Which approach to system testing checks to see if the new system can handle high volumes of transactions? Question 15Answer a. security testing b. documentation testing c. usability testing d. requirements testing e. performance testing Chapter 13: The three-stage process for managing organizational change that was developed by Lewin is _____. Question 1 Answer a. SDLC, RAD, and BPR b. hold, shuffle, and fold c. support, maintain, and assess d. As-Is system, transition, and To-Be system e. unfreeze, move, and refreeze Project team review is usually conducted _____. Question 2 Answer a. during the project initiation phase b. several months after the system is installed c. just before the system is implemented d. right after the system is implemented If an organization cannot tolerate risk in installing the new software and wants to install the software in the shortest amount of time, what conversion strategies you would suggest? Question 3Answer a. Pilot, Direct b. Phased, Direct c. Phased, Parallel d. Pilot, Parallel The process of refining the system to make sure that it continues to meet business and organizational needs is called _____. Question 4 Answer a. system support b. system review c. change management d. project assessment e. system maintenance A system review is typically conducted _____. Question 5 Answer a. during the project initiation phase b. during the project team review c. just before the system is implemented d. right after the system is implemented e. several months after the system is installed When an organization has one or more locations or units within a location converted first, this is called _____ conversion. Question 6 Answer a. simultaneous b. pilot c. direct d. phased e. parallel The conversion style is the way in which users are switched between the old and new systems. There are two fundamentally different approaches to the style of conversion: direct conversion and ______________________. Question 7 Answer a. simultaneous conversion b. parallel conversion c. indirect conversion d. phased conversion e. pilot conversion What group of factors are more important in decreasing resistance to the new system? Question 8 Answer a. real costs and real benefits b. real costs and perceived benefits c. perceived costs and real benefits d. perceived costs and perceived benefits e. All is the same Who is called sponsor in the change management process? Question 9Answer a. Senior software analyst b. The people who actually are going to use the system. c. Someone outside the department using the new system, leading the change effort. d. The technical head of the software project e. Senior manager of the department that must use the new system. Which of the following is included as a basic step in a change management plan? Question 10 Answer a. write plan b. install hardware c. install software d. convert data e. motivate adoption Training for a business system should focus on _____. Question 11 Answer a. all the capabilities of the new system b. complex computerized modules and code c. helping the users to accomplish their jobs d. how to use the system e. not using the system What are the two major elements in the migration plan? Question 12 Answer a. Change management; and Support and maintenance b. Technical conversion and Change management c. Technical conversion; and Support and maintenance d. Unfreeze and Refreeze e. Analysis and design; and Support and maintenance If there are many users to train, many organizations turn to _____. Question 13Answer a. online support (OLS) b. frequently asked questions (FAQ) c. classroom training d. computer-based training (CBT) e. on-demand training (ODT) Providing detailed procedure manuals and training will improve which cultural factor of technology acceptance? Question 14 Answer a. Uncertainty avoidance b. Context c. Speed of messages d. Power distance e. Time Which of the following is the most costly aspect of the installation process? Question 15 Answer a. analysis b. change management c. conversion d. maintenance e. training