Active Listening (LEAD Program) 2025 PDF

Active Listening 2025 LEAD Program Today's Agenda 1 Mehrabian’s 7-38-55 Communication Model 2 Behaviors of Great vs. Average Listeners 3 Two Types of Responses 4 Storytelling ©2024-2025 Proprietary and Confidential. All Rights Reserved. Bet...

Active Listening 2025 LEAD Program Today's Agenda 1 Mehrabian’s 7-38-55 Communication Model 2 Behaviors of Great vs. Average Listeners 3 Two Types of Responses 4 Storytelling ©2024-2025 Proprietary and Confidential. All Rights Reserved. Beth Boyd | TalentLab.Live 2  Workshop Expectations For Today's Workshop... Be Present Participate & Share Your Practice Perspective ©2024-2025 Proprietary and Confidential. All Rights Reserved. Beth Boyd | TalentLab.Live 4  96% of people believe they are good listeners. But people listen at about 25% efficiency. Perplexity.ai ©2024-2025 Proprietary and Confidential. All Rights Reserved. Beth Boyd | TalentLab.Live 5  Mehrabian’s 7-38-55 Communication Model  Let's Discuss Out of 7%, 38% or 55% how much of communication are the words we speak? Here Are the Stats... 7% of communication is our spoken words 38% of communication is our tone of voice 55% of communicate are in our non- verbal cues | facial expressions ©2024-2025 Proprietary and Confidential. All Rights Reserved. Beth Boyd | TalentLab.Live 8 Additional Statistics Over 60% of Errors in the Workplace Can Be Traced Back to Communication Failure ©2024-2025 Proprietary and Confidential. All Rights Reserved. Beth Boyd | TalentLab.Live 9 Additional Statistics Active Listening Increases Collaboration & Productivity by Up To 25% ©2024-2025 Proprietary and Confidential. All Rights Reserved. Beth Boyd | TalentLab.Live 9 Additional Statistics Over 50% of Managers Do Not Effective Listen to Their Employees ©2024-2025 Proprietary and Confidential. All Rights Reserved. Beth Boyd | TalentLab.Live 9 Additional Statistics Active Listening Reduces Misunderstandings by 40% ©2024-2025 Proprietary and Confidential. All Rights Reserved. Beth Boyd | TalentLab.Live 9 Additional Statistics Managers Who Received Training in Active Listening Saw a 30% Improvement in Employee Satisfaction ©2024-2025 Proprietary and Confidential. All Rights Reserved. Beth Boyd | TalentLab.Live 9 Additional Statistics 80% of All Workplace Complaints & Conflict Stems Largely From Poor Communication ©2024-2025 Proprietary and Confidential. All Rights Reserved. Beth Boyd | TalentLab.Live 9  Let's Discuss When you reflect on conflict at work - one you've been involved in or one you knew about - what did it stem from? ©2024-2025 Proprietary and Confidential. All Rights Reserved. Beth Boyd | TalentLab.Live 10  Great Yersus Average Listeners ©2024-2025 Proprietary and Confidential. All Rights Reserved. Beth Boyd | TalentLab.Live 11 Benefits of Coaching for Your People People perceive the best The best listeners made the Good listeners tend to make listeners to be those who conversation a positive suggestions. The best periodically ask questions to experience for the other listeners provide feedback in promote discovery & insight. party, which only happens a way others accept & that with the listener is present opens alternative paths to and engaged. consider. ©2024-2025 Proprietary and Confidential. All Rights Reserved. Beth Boyd | TalentLab.Live 13 And Sometimes They Just Listen... ©2024-2025 Proprietary and Confidential. All Rights Reserved. Beth Boyd | TalentLab.Live 14 ©2024-2025 Proprietary and Confidential. All Rights Reserved. Beth Boyd | TalentLab.Live 15  Let's Discuss Do you feel like listening is an area that you can improve? ©2024-2025 Proprietary and Confidential. All Rights Reserved. Beth Boyd | TalentLab.Live 16 Benefits of Being a Great Listener You build trust & respect You enhance understanding You strengthen relationships Encourages learning Promotes emotional well-being Increases likability ©2024-2025 Proprietary and Confidential. All Rights Reserved. Beth Boyd | TalentLab.Live 17 Two Types of Responses ©2024-2025 Proprietary and Confidential. All Rights Reserved. Beth Boyd | TalentLab.Live 18 Support & Shift Responses Support Response Shift Response This is a type of response that Also known as conversational acknowledges & validates someone's narcissism - Shift responses are self- feelings or experiences. It shows referential statements, attempts to shift empathy & compassion towards the the conversation away from the person person. and toward ourselves. ©2024-2025 Proprietary and Confidential. All Rights Reserved. Beth Boyd | TalentLab.Live 19 Problem With Shift Reponses It chips away at your Also known as conversational It does not support the Emotional Intelligence narcissism. Shift responses are relational intelligence needed self-referential statements, to build meaningful attempts to shift the relationships with others. conversation away from the person ©2024-2025 Proprietary and Confidential. All Rights Reserved. Beth Boyd | TalentLab.Live 20  Let's Discuss How do you feel about this topic of conversational narcissism? Do you know anyone who responds this way consistently? Storytelling Can Be a Powerful Leadership Skill By transforming a self-centered reaction into a narrative, we can convey valuable insights and experiences in a more relatable and impactful manner. When faced with the temptation to shift the conversation back to ourselves, we can instead use that impulse as a springboard for a story that: Acknowledges the original speaker's point Draws a parallel to our own experience Offers a valuable lesson or insight This approach allows us to share information without hijacking the conversation or appearing self- absorbed. ©2024-2025 Proprietary and Confidential. All Rights Reserved. Beth Boyd | TalentLab.Live 22 Storytelling Can Be a Powerful Leadership Skill Crafting the Narrative: To turn a shift response into a compelling story: Start with empathy: Acknowledge the original speaker's point and emotions. Bridge to your experience: Use a transitional phrase to introduce your related story. Set the scene: Briefly describe the context of your experience. Highlight the conflict: Explain the challenge or problem you faced. Share the resolution: Describe how you overcame the obstacle or what you learned. Connect back: Relate your story's lesson to the original speaker's situation. ©2024-2025 Proprietary and Confidential. All Rights Reserved. Beth Boyd | TalentLab.Live 23  Check Out QUestion What is something you can be mindful of this week & going forward from this workshop? Tools & Resources Tools & Resources Board ©2024-2025 Proprietary and Confidential. All Rights Reserved. Beth Boyd | TalentLab.Live 27