Dynatrace Associate Certification Learning Path PDF

Associate Certification Learning Path Welcome Instructions The Dynatrace Platform Monitoring and Infrastructure Observability Notebooks and Dashboards Business Analytics and DEM Data, Reporting and Analysis DQL Security Automation Ingestion Other Lesson 1 of 12 Welc...

Associate Certification Learning Path Welcome Instructions The Dynatrace Platform Monitoring and Infrastructure Observability Notebooks and Dashboards Business Analytics and DEM Data, Reporting and Analysis DQL Security Automation Ingestion Other Lesson 1 of 12 Welcome Welcome to the Dynatrace Associate Certification Learning Path. The Dynatrace Associate Certification is the starting point for all certification programs at Dynatrace and validates that an observability and security practitioner can relay the value of Dynatrace and apply base level knowledge and skills in all modules of the Dynatrace platform. Upon completion of this learning path you will be able to: Describe the value Dynatrace brings to observability and security though the various capabilities available Demonstrate the ability to navigate the Dynatrace platform at a high level Navigate through a monitored business application, starting from the user interface and through all layers of the application, including services, database and infrastructure Navigate Smartscape and infrastructure health Analyze a problem identified by Dynatrace, showing root cause and impact Explain how you can use Notebooks and Dashboards to investigate a problem, determine the root cause, share results with stakeholders, and proactively monitor systems to prevent the issue going forward Explain how Dynatrace could help remediate problems through workflows and automation Describe the function and purpose of DQL at a high level Lesson 2 of 12 Instructions This learning path is the key to your success in achieving the required skills and knowledge needed for the Associate Certification. We recommend that you follow along in order to best prepare for your certification exam. Prerequisites Before embarking on the Dynatrace Associate Learning Path and scheduling the exam, ensure you meet the following prerequisites:  Familiarity with Service Oriented Application (SOA) Architectures. Understanding of Application Servers such as WebSphere, WebLogic, JBoss, Tomcat, IIS, etc. Knowledge of the structures of mobile and web applications and their underlying hosting architecture, including databases, networks, and processes. General familiarity with application performance metrics. Proficiency with operating systems like Windows, UNIX, VMware, etc. Understanding of Cloud and New Stack Technologies such as Azure, Docker, Kubernetes, Cloud Foundry, IBM Cloud, OpenStack, OpenShift, etc. Learning Path Overview Before embarking on the Dynatrace Associate Learning Path and scheduling the exam, ensure you meet the following prerequisites: Complete all sections: Go through every section of the Dynatrace Associate Learning Path meticulously. Review buttons and subtopics: Ensure all buttons and subtopics within each section are thoroughly reviewed to grasp the nuances of the Dynatrace platform comprehensively. Complete recommended action items: Pay special attention to the "call to action" section at the end of each lesson and execute the recommended action items to reinforce your learning. Schedule your exam: Once you feel confident in your understanding of the material and have completed all sections, schedule your exam to  become a certified Dynatrace Associate. Exam Details Before embarking on the Dynatrace Associate Learning Path and scheduling the exam, ensure you meet the following prerequisites: The exam consists of 70 written questions and 10-20 practical questions. The written section includes both multiple-choice and multiple-response questions. For multiple-response questions, partial percentage for each correct answer is given, and the same percentage is deducted for an incorrect choice. Exam proctoring is provided in English only. The practical section is open book. System Requirements Ensure your system meets the following requirements before attempting the exam: Desktop computer or laptop (PC or Mac) connected to a power source. Webcam (portable enough to scan the room), computer, or plug-in microphone (headset microphones or headphones are not allowed), and speakers must remain ON throughout the test.  Chrome browser with pop-up blocker disabled. Dual monitors are not allowed. Test your readiness with Examity here. Examity will use GoToMeeting for remote proctoring. Environmental Requirements Adhere to the following environmental requirements during the exam: Maintain a clear desk and workspace, clearing off whiteboards and bulletin boards. Remain alone in the room throughout the test; book a conference room or equivalent private space if taking the exam at your workplace. Cell phones or tablets are not permitted. Do not leave your seat during the exam. Communication is restricted to the proctor only. In case of disconnection, do not attempt to log back in; contact Examity for assistance. Identity Confirmation You will need to confirm your identity with the Examity proctor, including providing your ID and answering security questions set during account creation. Accommodation If you require accommodation to access the exam, please create a support ticket to request assistance. Dynatrace is committed to ensuring exam accessibility for all individuals. Lesson 3 of 12 The Dynatrace Platform The Dynatrace Platform Dynatrace is a revolutionary platform that delivers analytics and automation for unified observability and security. This is made possible by fully integrating platform technologies to help you to do amazing things with data. This first chapter in your learning path will focus on: Dynatrace Platform Overview Dynatrace Web User Interface Dynatrace Platform Capabilities  Dynatrace Support and Latest Tools and Technology Watch a brief video that reviews the Dynatrace web UI at a high-level. WAT CH VI DEO Dynatrace Web User Interface Now that you have had a chance to learn more about what Dynatrace, take a moment to learn about the Dynatrace User Interface (UI) at a high-level. Get to know the basics of navigating the Dynatrace web UI through our Dynatrace Navigation Page. VI SI T P AGE Dynatrace Platform Capabilities Now that you are familiar with the Dynatrace User Interface, its important to understand the basic capabilities of the platform. Get to know more about basic capabilities on the Dynatrace Platform Page. VI SI T P AGE  Dynatrace Support and Latest Tools and Technology As the Dynatrace Platform continues to grow and evolve and your needs change, its important for you to know where to go to learn about our tools and technologies as well as where to go to get support and enablement. Take a moment to learn more now. Learn about the technologies we support and tools you can use to monitor them VI SI T P AGE Get to know Dynatrace support and enablement options and processes VI SI T P AGE How do you monitor and maintain a perfect digital experience for your customers when even a single interaction can touch hundreds of technologies? Learn more from Naima Iqbal, Account Director, and Carl Morphet, Manager, Business Insights EMEA. Read the Blog: Delivering An Excellent Digital Experience for Customers in a Complex Digital World READ B LOG Watch the Webinar: Performance Clinic: Mastering Chaos Engineering Experiments with Gremlin and Dynatrace  WAT CH WEB I NAR Call to Action To help you gain hands on experience in this subject area it is recommended that you take the following actions. 1 Consider your current IT environment. What questions do you need to answer day-to-day? If you currently use Dynatrace, how are you using it? Write these down and explore how you can answer them as you're going through this Learning Path. 2 Start exploring! Try the Dynatrace Playground to get started, and navigate around the UI: https://wkf10640.apps.dynatrace.com/ui (Log in with a Dynatrace user account, or create a trial account to get started) Lesson 4 of 12 Monitoring and Infrastructure Observability Monitoring and Infrastructure Observability Monitoring is a foundational element of the Dynatrace Platform, providing continuous, real-time visibility into the performance and health of applications and infrastructure. Through comprehensive monitoring capabilities, Dynatrace collects and analyzes data from every layer of the technology stack, from user interactions to backend processes. This constant stream of information allows users to detect anomalies, track performance trends, and identify potential issues before they impact the user experience. By delivering detailed insights and actionable intelligence, monitoring empowers organizations to optimize their operations, ensure system reliability, and maintain high standards of service quality.  In this chapter you will focus on: Monitoring Kubernetes Infrastructure Monitoring User Experience Monitoring Applications Running in Kubernetes Monitoring Databases Infrastructure Observability Select the buttons to learn more about each topic. Get to know how to monitor Kubernetes infrastructure. VI SI T P AGE Get to know the Databases App. VI SI T P AGE Get to know five easy steps to improve database performance. READ B LOG Get to know more about infrastructure observability. VI SI T P AGE Get to know OneAgent VI SI T P AGE Call to Action To help you gain hands on experience in this subject area it is recommended that you take the following actions. 1 In the Dynatrace Playground, check out the Kubernetes app. What clusters do you see? Dig into the namespaces and workloads in one of the clusters. 2 Go into the Databases app. Can you put any of the information there into a Notebook? Lesson 5 of 12 Notebooks and Dashboards Notebooks and Dashboards In the Dynatrace Platform, notebooks and dashboards play a pivotal role as essential tools, enabling streamlined monitoring, analysis, and visualization of critical performance metrics and insights. In this chapter you will focus on: Notebook Creation and Monitoring Dashboard Use and Customization  Notebooks With Notebooks, you can create powerful, data-driven documents for custom analytics. Get to know about Notebooks by visiting the Dynatrace Notebooks Page. VI SI T P AGE Get to know more about updates to Notebooks since February 2024. WAT CH VI DEO Dashboards Dashboards are the cornerstone of the Dynatrace Platform. Dashboards provide a dynamic visual interfaces that provide users with real-time insights into the performance and health of their applications and infrastructure. By aggregating and presenting key metrics and data in a clear and customizable format, dashboards empower users to monitor, analyze, and troubleshoot issues efficiently. Whether tracking response times, identifying anomalies, or assessing overall system health, dashboards offer a centralized hub for informed decision- making, ensuring seamless operations and optimal user experience. Get to know more about dashboards on the Dynatrace Dashboard Page. VI SI T P AGE Call to Action To help you gain hands on experience in this subject area it is recommended that you take the following actions. 1 In the Dynatrace Playground (or in your own environment), create a Notebook. Try adding different tiles, like DQL queries and markdown tiles. 2 Using what you created in a Notebook, do the same in a Dashboard. Consider how the apps are different. What use cases can either app be used for? 3 Go back to the list of day-to-day items you may use Dynatrace for. How can Notebooks and Dashboards be used to solve those? Lesson 6 of 12 Business Analytics and DEM Business Analytics and DEM Business Analytics and Digital Experience Monitoring (DEM) provide a unified and visually engaging interface for tracking and analyzing key performance indicators and user experience metrics. By consolidating data from various sources into customizable, real-time visualizations, Dynatrace enables businesses to gain a comprehensive understanding of their operational health and customer interactions. This holistic view facilitates informed decision-making, allows for the identification of trends and patterns, and helps pinpoint areas for improvement, ensuring that both business objectives and user satisfaction are consistently met. In this chapter you will focus on:  Understanding Dynatrace Business Analytics and Business Events Get to know about how Dynatrace Business Analytics connects application performance and user experience to business metrics, enabling business and IT teams to collaborate. VI SI T P AGE Get to know more about Business Events. WAT CH VI DEO Get how to define applications VI SI T P AGE Get to know synthetics VI SI T P AGE Call to Action To help you gain hands on experience in this subject area it is recommended that you take the following actions. 1 In the Dynatrace playground (or in your own tenant), explore the "Problems" app and look at what Dynatrace automatically detects. What does Dynatrace highlight to you when you click into a problem? 2 In the Dynatrace playground, add a section to a notebook with the query "fetch bizevents". What kind of data is returned? Lesson 7 of 12 Data, Reporting and Analysis Data, Reporting and Analysis The Dynatrace Platform offers robust support for data, reporting, and analysis, empowering users to gain actionable insights and make informed decisions to optimize performance and enhance user experience. In this chapter you will focus on: Analyzing, Monitoring and Exploring Data with Dynatrace Platform Subscribing to Dynatrace Dashboard Reports Exporting Data to Other Platforms  User Analytics Tracking and Analyzing User Journeys Analyzing Application Performance Understanding and Utilizing Metrics Analyze, Monitor and Explore Data with Dynatrace Platform The Dynatrace Platform utilizes a combination of AI-driven analytics and real-time monitoring to analyze and interpret vast amounts of data generated by applications, microservices, and infrastructure components. Through automatic baselining and anomaly detection, it can identify deviations from normal behavior, alerting users to potential issues before they impact performance or user experience. This proactive approach enables teams to address issues swiftly and minimize downtime. Monitoring with Dynatrace is comprehensive, covering every layer of the technology stack from the user's perspective down to individual lines of code. With its full-stack observability capabilities, Dynatrace collects detailed telemetry data, including metrics, traces, and logs, providing a holistic view of application performance. Users can track key performance indicators such as response times, error rates, and resource utilization across distributed environments, allowing them to pinpoint bottlenecks and optimize performance. Dynatrace also offers powerful data exploration features that allow users to dive deeper into their monitoring data to uncover insights and trends. Its AI-powered Davis®️analysis engine can automatically correlate events and provide context to performance data, making it easier for users to identify the root cause of issues. With customizable dashboards and interactive visualizations, users can create tailored views of their data, enabling them to explore trends, compare performance over time, and extract valuable business insights. Subscribe to Dynatrace Dashboard Reports  Users with access to a classic dashboard can subscribe to email reports (weekly, monthly, or both) that are specific to that dashboard. Get to know about generating report on the Dynatrace Subscribe to Dashboard Reports Page. VI SI T P AGE Export Data to Other Platforms Once you know how to access Dashboard Reports, its important to understand how to export data to other dashboards. Watch a demonstration about how to interact with the Dynatrace APIs using an OAuth client. WAT CH VI DEO User Analytics Once you know how to access Dashboard Reports, its important to understand how to export data to other dashboards. Get to know more about user analytics specific to user behavior. VI SI T P AGE  Track and Analyze User Journeys Effective user session segmentation is the key to understanding how individual users who share common characteristics experience your application. Get to know more about session segmentation. VI SI T P AGE Analyze Application Performance The Performance analysis section displays a number of performance metrics for your application. Just expand the Review the application overview page to view performance analysis options. Get to know more about performance analysis. VI SI T P AGE Understand and Utilize Metrics In Dynatrace, you have various types of metrics at your disposal learn more now. Get to know more about metrics classic. VI SI T P AGE Call to Action To help you gain hands on experience in this subject area it is recommended that you take the following actions. 1 In the Dynatrace Playground (or in your own tenant), start exploring the real user monitoring data there. Notice how the data is accessible in many different ways, not just within Notebooks and Dashboards. 2 Do the same with metric data. You may have already accessed metrics in a Notebook or Dashboard, how does a tool like the "Data Explorer" show this differently? Lesson 8 of 12 DQL DQL DQL (Dynatrace Query Language) is a fundamental component of the Dynatrace Platform, empowering users with advanced capabilities to query, analyze, and visualize vast amounts of performance data. By leveraging DQL, users can create custom queries to extract specific insights from their monitoring data, enabling detailed analysis and tailored reporting. This powerful query language enhances the flexibility and precision of data exploration, allowing users to identify trends, uncover anomalies, and gain deeper understanding of their system's behavior. As a result, DQL significantly enhances the platform's ability to support complex troubleshooting and optimization efforts, driving better performance and reliability outcomes.  In this chapter you will focus on: Understanding DQL Running DQL Queries Creating Simple DQL Queries Select the buttons to learn more about each topic. Get to understand DQL. WAT CH VI DEO Get to know how to run DQL queries. VI SI T P AGE Call to Action To help you gain hands on experience in this subject area it is recommended that you take the following actions. 1 In the Dynatrace Playground (or in your own tenant, if it's installed), go to the "Learn DQL" app. Go through the "Beginners exercise". Lesson 9 of 12 Security Security Security is an integral aspect of the Dynatrace Platform, ensuring that application and infrastructure monitoring is conducted within a safe and protected environment. The platform incorporates robust security measures, including encryption, access controls, and compliance with industry standards, to safeguard sensitive data and maintain the integrity of monitoring processes. By continuously monitoring for vulnerabilities and potential threats, Dynatrace helps organizations proactively address security risks and ensure their systems are resilient against attacks. This comprehensive approach to security enables users to trust the platform with their critical performance data, confident that it is shielded from unauthorized access and malicious activity.  In this chapter you will focus on: Managing Applications and the Security Incident Process Monitoring and Remediating Security Vulnerabilities Reactions to Security Issues Investigating Vulnerabilities Vulnerability Assessment Improving Incident Response and Management Select the buttons to learn more about each topic. Get started with Application Security. VI SI T P AGE Get to know Davis Security Advisor Calculations VI SI T P AGE Get to know third party vulnerabilities. VI SI T P AGE Get to know code-level vulnerabilities. VI SI T P AGE Get to know security investigator. VI SI T P AGE Get to know security notifications for vulnerabilities. VI SI T P AGE Call to Action To help you gain hands on experience in this subject area it is recommended that you take the following actions. 1 In the Dynatrace Playground, explore the vulnerabilities that are detected. What are the critical vulnerabilities? Do you see how Dynatrace detects if sensitive data is connected to the detection? 2 Consider what happens in your organization when someone (or a tool) detects a vulnerability. Is there an automatic process present to create actionable items or tickets? How can Dynatrace integrate into a tool like this? Lesson 10 of 12 Automation Automation Automation is an integral component of the Dynatrace Platform, driving efficiency and accuracy in monitoring and performance management processes. By leveraging AI-driven automation, Dynatrace reduces the manual effort required for tasks such as anomaly detection, root cause analysis, and performance optimization. Automated workflows and proactive alerts enable teams to swiftly address issues, minimize downtime, and ensure consistent application performance. This approach not only accelerates problem resolution but also frees up valuable resources, allowing teams to focus on strategic initiatives and innovation. Through automation, Dynatrace enhances operational agility and reliability, ensuring that systems run smoothly and effectively.  In this chapter you will focus on: Automation for Manual Tasks Select the buttons to learn more about each topic. Get to know more about automation for manual tasks. VI SI T P AGE Call to Action To help you gain hands on experience in this subject area it is recommended that you take the following actions. 1 In the Dynatrace Playground, check out the "Workflows" app. What workflows are present? How are they set up? (If you don't see any workflows, ensure that you cleared the "Owner" filter on the top of the page) Lesson 11 of 12 Ingestion Ingestion Ingestion serves as a foundational element within the Dynatrace Platform, facilitating the seamless acquisition and integration of critical data streams from diverse sources across complex IT environments. By efficiently gathering metrics, logs, traces, and other telemetry data, Dynatrace ensures a comprehensive and unified view of system performance and behavior. This robust ingestion capability enables real-time monitoring, analysis, and proactive management of applications and infrastructure, empowering users to detect anomalies, optimize performance, and ensure optimal user experiences. With reliable data ingestion mechanisms in place, Dynatrace equips organizations with the insights needed to drive informed decision-making and maintain operational excellence in today's dynamic digital landscape.  In this chapter you will focus on the basics of: OneAgent Log Ingestion Cloud Integrations VMware Monitor Hub RUM Synthetics Select the buttons to learn more about each topic. Get to know Log Ingestion VI SI T P AGE Get to know Cloud Integrations VI SI T P AGE Get to know VMware Monitor Hub  VI SI T P AGE Call to Action To help you gain hands on experience in this subject area it is recommended that you take the following actions. 1 In the Dynatrace Playground, check out the "Workflows" app. What workflows are present? How are they set up? (If you don't see any workflows, ensure that you cleared the "Owner" filter on the top of the page) 2 Once OneAgent is installed on web servers, RUM monitoring will start to work automatically. Make sure to know that you can have multiple different apps and they won't be combined. How would this be done? 3 In the Dynatrace Playground, check out the synthetic tests set up there. What kind of details do they show you? How could this information be used on a dashboard? Lesson 12 of 12 Other In this chapter you will focus on: Understanding Dynatrace Topology Investigating Logs Understanding Use Cases for the Software Hub Select the buttons to learn more about each topic. Get to know Dynatrace Topology VI SI T P AGE Get to know how to investigate logs. VI SI T P AGE Get to know use cases for the software hub.  VI SI T P AGE Call to Action To help you gain hands on experience in this subject area it is recommended that you take the following actions. 1 Throughout this learning path, you've gone through a lot of different types of entities. Ensure you know how to separate them when looking at data (for example, the difference between Hosts and Process Groups). 2 Dynatrace can do much more than just investigate lines of log data. Can you find any examples of log events or metrics in the Dynatrace Playground? (Hint: Try searching for the prefix "log." in the Metrics app)