AS Training notes Finall PDF

**Contents** 1. Customer Journey 2. Systems/ Tools 3. Types of packages 4. Types of companies 5. Documents **[Application(s) flow]** **[\ ]** 1. Immigration Card 2. E-channel 3. Entry Visa 4. Overstay fines 5. Residence Visa + Scenarios 6. Residence Visa renewal scenarios 7....

**Contents** 1. Customer Journey 2. Systems/ Tools 3. Types of packages 4. Types of companies 5. Documents **[Application(s) flow]** **[\ ]** 1. Immigration Card 2. E-channel 3. Entry Visa 4. Overstay fines 5. Residence Visa + Scenarios 6. Residence Visa renewal scenarios 7. Employee RV Cancellation 8. Employee EV cancellation/ Exceptional EV CXL 9. I/P Visa CXL 10. Residence visa transfer (RVT) 11. RVA/ ECA 12. ECA (Standalone) 13. Employee Letter 14. Entry/ Exit Movement 15. Absconding 16. Stakeholder Dispute Resolution 17. Re-entry Permit 18. Pre-approval 19. **[\ ]** **[About the License:]** - Maximum no. on managers: 4 - Maximum no. of directors: 4 - Maximum no. of activities: 5 - Maximum no. of shareholders: 50 - Maximum no. of UBOs: 4 - UBO is the shareholders who has: 25% at least - Maximum no. of visas: 20 - Minimum capital share: 1000 AED - BL should have at least 45+ days in order to proceed any service - EC should be at least 15+ days in order to proceed with any immigration service **[Customer Journey (Departments that the apps go through):]** - LQ (Pre-sales) - Sales - Accounts - Compliance - Operations 1 (Verification) - Operations 2 (Release) - AS: to contact the client if there are any missing documents **[System to be navigated:]** - ERP Front and back end: To check tasks and notes - Zoho CRM: To check company details - Zoho Desk: To check tickets and send emails - SMS Email: to send internal emails **[Types of packages:]** - Media: Only media activities - Standard: any activities (not limited) **[Types of companies:]** - LLC: Limited Liability Company - Branch **[Documents released with every license:]** - Business License - Share Register - Memorandum of Association - Certificate of Formation - Occupancy document - Activity description page **[Price List, validity, and duration]** +-----------------+-----------------+-----------------+-----------------+ | **Service** | **Price** | **Duration** | **Validity** | +=================+=================+=================+=================+ | 1. Media | 5750 AED | | 1 year | | License | | | | +-----------------+-----------------+-----------------+-----------------+ | 2. Standard | 6875 AED | | 1 year | | License | | | | +-----------------+-----------------+-----------------+-----------------+ | 3. License | 2200 AED | | \- | | Amendment | | | | +-----------------+-----------------+-----------------+-----------------+ | 4. Visa | 1600 AED | | 1 year | | Allocation | | | | +-----------------+-----------------+-----------------+-----------------+ | 5. IC | 640 AED | 3 working days | 2 years | +-----------------+-----------------+-----------------+-----------------+ | 6. IC | 605 AED | 5 working days | | | amendment | | | | +-----------------+-----------------+-----------------+-----------------+ | 7. IC Renewal | | 2-3 working | | | | | days | | +-----------------+-----------------+-----------------+-----------------+ | 8. EC Renewal | 1355 AED | | | +-----------------+-----------------+-----------------+-----------------+ | 9. License | 2200+1125 AED | | | | Upgrade | | | | +-----------------+-----------------+-----------------+-----------------+ | 10. Employee | 3690 AED | 3-4 Working | 2 years | | Visa + EID | | days | | +-----------------+-----------------+-----------------+-----------------+ | 11. Investor | 2530 AED | 3-4 Working | 2 years | | Visa + EID | | days | | +-----------------+-----------------+-----------------+-----------------+ | 12. Flexi Desk | 375 AED | | | +-----------------+-----------------+-----------------+-----------------+ | 13. COS | 700 AED | | | +-----------------+-----------------+-----------------+-----------------+ | 14. Fasttrack | 525 AED | 1-2 Working | | | | | days | | +-----------------+-----------------+-----------------+-----------------+ | 15. E-visa | 1680 AED | | | | details | | | | | reissuance | | | | +-----------------+-----------------+-----------------+-----------------+ | 16. E-visa | 205 AED | | | | rectificati | | | | | on | | | | +-----------------+-----------------+-----------------+-----------------+ | 17. E-visa | 405 AED | | | | resubmissio | | | | | n | | | | +-----------------+-----------------+-----------------+-----------------+ | 18. Employee RV | 630 AED | 3-4 Working | | | cancellatio | | days | | | n | | | | +-----------------+-----------------+-----------------+-----------------+ | 19. Employee EV | 630 AED | 3-4 Working | | | cancellatio | | days | | | n | | | | +-----------------+-----------------+-----------------+-----------------+ | 20. Residence | 855.75 AED | 3-4 Working | | | Visa | | days | | | transfer | | | | | (RVT) \> | | | | | Lost one | | | | +-----------------+-----------------+-----------------+-----------------+ | 21. Residence | 803.25 AED | 3-4 Working | | | Visa | | days | | | transfer | | | | | (RVT) \> | | | | | old to new | | | | +-----------------+-----------------+-----------------+-----------------+ | 22. Visa Detail | 367.5 AED | | | +-----------------+-----------------+-----------------+-----------------+ | 23. RVA | 1008 AED | 3-4 Working | | | | | Days | | +-----------------+-----------------+-----------------+-----------------+ | 24. ECA | 350 AED | 2-3 Working | | | (Salary) | | days | | +-----------------+-----------------+-----------------+-----------------+ | 25. ECA | 350 AED | 2-3 Working | | | (Standalone | | days | | | ) | | | | +-----------------+-----------------+-----------------+-----------------+ | 26. IC CXL | 205 AED | | | +-----------------+-----------------+-----------------+-----------------+ | 27. Security | 2100 AED | | | | Deposit | | | | +-----------------+-----------------+-----------------+-----------------+ | 28. IRV CXL | 630 AED | | | +-----------------+-----------------+-----------------+-----------------+ | 29. Employee | 200 AED | | | | Letters | | | | +-----------------+-----------------+-----------------+-----------------+ | 30. Entry/ Exit | 367.5 AED | 2-3 Working | | | Movement | | days | | +-----------------+-----------------+-----------------+-----------------+ | 31. Abscodning | 5025 AED | 10-15 Working | | | | | Days | | +-----------------+-----------------+-----------------+-----------------+ | 32. Re-entry | 315 AED for | 4-6 Working | | | Permit | fisrt 180 days | Days | | | | and 100 for | | | | | every | | | | | succeeding | | | | | month | | | +-----------------+-----------------+-----------------+-----------------+ | 33. Pre- | 630 AED | 10-15 Working | | | Approval | | Days | | +-----------------+-----------------+-----------------+-----------------+ | 34. Media | 1000 AED | | | | activity | | | | +-----------------+-----------------+-----------------+-----------------+ | 35. Standard | 2000 AED | | | | activity | | | | +-----------------+-----------------+-----------------+-----------------+ | 36. Corporate | 200 AED | 1-3 Working | | | Letters | | days | | +-----------------+-----------------+-----------------+-----------------+ | 37. SHAMS | 367.50 AED | | | | Employee | | | | | List | | | | +-----------------+-----------------+-----------------+-----------------+ | 38. Attestation | 350 AED | 2-3 Working | | | | | days | | +-----------------+-----------------+-----------------+-----------------+ | 39. MOA | Free | 1 Working Day | | +-----------------+-----------------+-----------------+-----------------+ | 40. BL CXL | 2100 AED | 5-7 Working | | | | | days | | +-----------------+-----------------+-----------------+-----------------+ | 41. Late CXL | 1100 AED first | | | | fines | month, 100 for | | | | | every | | | | | succeeding | | | | | month | | | +-----------------+-----------------+-----------------+-----------------+ | 42. Suspension | 1000 AED | | | | fee | | | | +-----------------+-----------------+-----------------+-----------------+ | 43. Contact | 52.50 AED | | | | Details | | | | | Change | | | | +-----------------+-----------------+-----------------+-----------------+ | 44. | | | | +-----------------+-----------------+-----------------+-----------------+ | 45. | | | | +-----------------+-----------------+-----------------+-----------------+ | 46. | | | | +-----------------+-----------------+-----------------+-----------------+ | 47. | | | | +-----------------+-----------------+-----------------+-----------------+ | 48. | | | | +-----------------+-----------------+-----------------+-----------------+ | 49. | | | | +-----------------+-----------------+-----------------+-----------------+ | 50. | | | | +-----------------+-----------------+-----------------+-----------------+ | 51. | | | | +-----------------+-----------------+-----------------+-----------------+ | 52. | | | | +-----------------+-----------------+-----------------+-----------------+ | 53. | | | | +-----------------+-----------------+-----------------+-----------------+ | 54. | | | | +-----------------+-----------------+-----------------+-----------------+ | 55. | | | | +-----------------+-----------------+-----------------+-----------------+ | 56. | | | | +-----------------+-----------------+-----------------+-----------------+ | 57. | | | | +-----------------+-----------------+-----------------+-----------------+ | 58. | | | | +-----------------+-----------------+-----------------+-----------------+ | 59. | | | | +-----------------+-----------------+-----------------+-----------------+ | 60. | | | | +-----------------+-----------------+-----------------+-----------------+ | 61. | | | | +-----------------+-----------------+-----------------+-----------------+ | 62. | | | | +-----------------+-----------------+-----------------+-----------------+ | 63. | | | | +-----------------+-----------------+-----------------+-----------------+ **[\ ]** A. **[Immigration Card]** - What is an Immigration Card? It's a document that allows the company to hire employees and apply for visa for them - What's the information that is/ isn't mentioned on the IC? 1. Is not: VA and Director's information 2. Is: anything else If any amendments is being done to the company, except for VA and director's amendment, then IC amendment will be required - DD for IC 1. Channel allocation: DC/ CP 2. Registered POC 3. Valid BL with VA 4. Pre-Approval (If required) - Required Documents for IC (New/ Renew/ Amendment) 1. Valid passport copy (clear and scanned) 2. Photo as per the guidelines (no earrings/ no colored clothes/ white BG) 3. Approved PA - Scenarios in case if the IC is rejected 1. Meeting with PRO 2. Downgrade VA to zero (so IC won't be required) 3. Change shareholders structure (to remove the shareholder that caused the IC to be rejected) 4. Cancel the company - Notes 1. In case of changing the shareholder structure if the IC is rejected \> the amendment fees will be waived, only the IC new fees will be paid 640AED 2. We can apply for IC only if we have VA **[\ ]** B. **[E-channel]** - What's an E-channel? It's like a gate or a portal that allows the client to apply for any immigration-related services - DD for E-channel 1. Channel Allocation 2. Registered POC 3. Valid BL with VA 4. Valid IC - Required Documents 1. Valid Passport (at least valid for 7 months/ clear scanned copy) 2. Photo as per guidelines 3. Approved Pre-approval (if required) C. **[Entry Visa]** - What's an Entry Visa? It's a primary permit that allows the client to enter UAE and get a residence visa - DD for E-visa 1. Channel Allocation 2. Registered POC 3. Valid BL and VA 4. Valid IC 5. Valid E-channel - Requirements for E-visa 1. Valid passport copy (clear scanned copy, valid for at least 7 months) 2. Photo as per the guidelines 3. Required docs in the application: (National ID, Passport special comment page, police clearance, and attested translated certificate) - Special Notes 1. Visa details are valid for **30** days and E-visa is valid for **60** days 2. Clients may not be able to leave UAE until visa stamping is completed 3. Clients will need to settle any fines with UAE government before visa stamping 4. Diplomatic passports are not allowed 5. Minimum basic salary is 2000 AED - E-visa Scenarios 1. Investor/partner visa 2. Employee visa (can re-apply after 6 months) 3. If the e-visa is issued and the client wasn't able to enter UAE within 60 days, then re-issuance can be applied, yet it needs confirmation 4. **E-visa rectification**: correcting E-visa details 5. **Immigration Application Rejection**: For the applications that are returned by immigration, 25 days grace period will be granted in order to provide any required documents for resubmission - **[Overstay Fines Calculation:]** 1. E-Visa E-visa has no grace period 50 AED will be counted per day **Calculation:** (50\* no. of days) + adm fees (262.5 AED) + Typing fees\*2 (155\*2) **Note**: we have to count days off and working days to proceed with the E-visa 2. Residence Visa & EID RV has grace period of 30 days It's 50 per day + 20 per day for the EID **Calculation**: (50\*no. of days) + (20\* no. of days) + 262.5+ 155 **Note**: we have to count days off and working days to proceed with the E-visa 3. Immigration card IC has a grace period of 30 days It's 255 AED for first month and then 100 AED for the succeeding months D. **[Residence Visa]** Scenarios for RV: 1. E-visa not stamped 2. Overstay fines 3. Linking of Medical certificate 4. Linking of Medical Insurance 5. Biometrics 6. Fasttrack fees aren't paid Note: If any application is returned, the client will be given 25 days to provide the needed documents/fees otherwise the application will be rejected Scenarios for RVR 1. Applicant status 2. Age restriction for employee RV 3. Linking of Medical Insurance 4. Linking of Medical Certificate 5. Biometrics 6. ICA 7. Change in designation (RVA is required) 8. Change in passport (Old to new, RVT E. **[Employee Residence Visa Cancellation]** Due Diligence: 1. DC/CP 2. Registered POC 3. Valid BL, VA, IC, EC 4. Valid Visa 5. Applicant status Requirements: 1. Valid pp copy 2. Visa & EID 3. Signed Visa cancellation form 4. Dependent visa cancellation form ERV Cancellation scenarios: 1. Applicant status (if they're outside, they should be out for 6 months+) 2. Overstay fines 3. Required documents aren't provided 4. ICA 5. Expired PP 6. Dependent visa cancellation 7. E-visa cancellation F. **[Employee Entry Visa Cancellation]** Due Diligence: 1. DC/CP 2. Registered POC 3. Valid BL, IC, EC 4. Visa validity 5. Applicant status Requirements: 1. Valid pp copy 2. Issued e-visa 3. Signed visa cancellation form - **Exceptional Employee RV cancellation** When the applicant/employee seeks to cancel his visa due to unresponsiveness from his employer 1. A proof that the employee tried to contact the employer\> We'll try to contact the employer and if we received no response within 48 hours 2. If the BL/ IC are valid\> proceed with the cancellation G. **[Investor/ Partner Visa Cancellation]** We have 5 scenarios where the I/P Visa can be cancelled 1. Company Cancellation \> Valid IC, License Fines, Employees\> BR \> RV CXL 2. SH Amendment\> ICA \> Valid BL, EC, IC \> New MOA \> RV CXL (If the SH is being removed, he has to CXL his visa first) 3. Employed elsewhere\> Valid BL, IC, EC \> IC, MOA, Offer letter\> RV CXL 4. Transfer visa to spouse\> Valid BL, IC, EC\> Spouse visa, EID \> RV CXL 5. Golden Visa \> Valid BL, IC, EC \> Golden visa initial approval \> RV CXL **Note**: Security Deposit is required in cases of (Employed elsewhere, RVT, Golden Visa) \* Security deposit can be refunded once they provide new UAE RV H. **[Residence Visa Transfer]** Due Diligence: 1. DC/CP 2. Registered POC 3. Valid BL, IC, EC 4. Visa Validity 5. Applicant status Requirements: A. **Old to New Passport** 1. RV & EID 2. New and old passport copy 3. Photo 4. Medical insurance card/certificate B. **Lost Passport** 1. New Passport Copy 2. Police Report 3. Visa detail issued by UAE consulate/ UAE immigration RVT Scenarios 1. Applicant status 2. ICA 3. Linking of medical insurance **[\ ]** I. **[RVA/ Employment Contract Amendment]** Due Diligence 1. DC/CP 2. Registered POC 3. Valid BL, IC, EC 4. Valid Visa 5. Applicant status Requirements: **RVA** 1. RV & EID 3. Valid PP 4. Photo 5. MI 2. If we're changing designation\> an offer letter is needed to show the new designation 3. If we're changing the name\> **ECA (Salary Amendment)** 1. RV & EID 2. Valid PP copy J. **[\ ECA (Standalone)]** Due Diligence: 1. DC/CP 2. Registered POC 3. Valid BL, IC, EC, VA 2. Applicant status should be on a sponsor visa (Golden, Green, Spouse, Dependent) Requirements: 1. Undertaking letter 2. Offer letter 3. Sponsor pp, visa, and EID 2. NOC from sponsor 3. Photo K. **[Employee Letter]** Due Diligence: 1. DC/ PC 2. Registered POC 3. Valid BL 4. Valid RV/EC Requirements: Depends on the type off the letters L. **[Entry/ Exit Movement]** Due Diligence: 1. DC/CP 2. Registered POC 3. Valid BL, IC, EC 4. RV Requirements: 1. Valid PP 2. Valid Visa copy **[M.Absconding Case]** **When the employee is absent for 7 calendar days** Due Diligence: 1. DC/CP 2. Registered POC 3. Valid BL, IC, EC 4. RV Requirements: 1. RV & EID 2. Employee PP copy 3. Proof that the employee is inside UAE 4. Proof that the employee has been contacted 5. Declaration from Employer that employee is inside UAE **[Stakeholder dispute resolution]** This procedure applies to all shareholders, Employer-Employee disputes involving all stakeholders Any court order must be uploaded onto the system by the court for the authority's review and response. SHAMS does not respond to these court orders directly **[Re-entry Permit]** - It allows residents who stayed outside UAE for 6 months plus to re-enter UAE - This request can be applied for after 6 months from being outside UAE - The applicant must enter UAE within 30 days from the approval date (Entry Permit : 60 days yet the re-entry permit : 30 days) - The applicant should provide a valid reason for staying outside UAE, and supporting documents will be required - If the residence visa validity is **less than 30 days**, we cannot submit the re-entry permit then 1. DC/CP 2. Registered POC 3. Valid BL, IC, EC 4. Applicant must be outside UAE for 180 days [ ] Requirements: 1. Valid PP copy 2. Valid RV 3. Valid EID 4. Proof or reason for staying outside **[Pre-Approval]** Due Diligence: 1. DC/CP 2. Registered POC 3. Valid BL 4. IC/EC validity Requirements: 1. PA form to be filled by every stakeholder 2. Proof of UID from all shareholders and managers 3. Valid PP copy from all shareholders and managers 4. Photo from all shareholders and managers **[\ ]** **Company Formation Amendment** 1. Visa Allocation Amendment (Upgrade/downgrade) 2. Business Activity Amendment 3. Company Name Amendment 4. Director Amendment 5. Manager Amendment 6. Shareholder Amendment 7. Corporate shareholder Amendment 8. Share capital 9. Capital structure 10. Facility 11. Shared desk or zero visa-package 12. Shareholder amendment due to death of one of the shareholders 13. Nationality change 1. **[Visa Allocation Amendment]** 2 types: a. zero visa\> upgrade from zero to visa b\. with visa\> add more quota 2200 Amendment fees are waived off when upgrading VA Due Diligence: 1. DC/CP 2. Registered POC 3. Valid BL 4. PA (If required) Requirements: VA BR 2. **[Company Name Amendment]** Due Diligence: 1. DC/CP 2. Registered POC 3. Valid BL 4. Availability of company name 5. EC/IC A. BR B. Declaration form a. Incomplete requirements b. insufficient payment c. No BR **[3. Activity Amendment]** [ ] Due Diligence: a. DC/CP b. Registered POC c. BL validity d. Current activities list a. Activity BR b. additional activity documents a. Incomplete requirements b. insufficient payment c. No BR 4**[. Shareholder/ Manager/ Director Amendment]** [ ] Due Diligence: a. DC/CP b. Registered POC c. Valid BL d. SH/M/D count Requirements: a. SH/MGR/DR BR b. SOS c. PP copy d. Visa and EID Reasons/ Scenarios for Return a. Incomplete requirements b. insufficient payment c. No BR d\. No SOS form e. company name is not available 5. **[Share Capital Amendment]** Due Diligence: a. DC/CP b. Registered POC c. Valid BL d. IC/EC Requirements: a. 6-month corporate bank statement showing the requested total share b. SH capital BR 6. **[Share Structure Amendment:]** Due Diligence: a. DC/CP b. Registered POC c. Valid BL d. IC amendment a. SOS b. SH structure amendment 7. **[Nationality Change]** Due Diligence: a. DC/CP b. Registered POC c. Valid BL [ ] Requirements: a. BR - Nationality Change with Visa Option 1: Visa CXL and Reapply LA\> ICA \> RVCXL \> apply visa on the new passport Option 2: Amendment and transfer process LA\> ICA \> RVA & RVT together 8. **[Shareholder Amendment due to death of one of the shareholders]** [ ] Due Diligence: a. DC/CP b. Registered POC c. Valid BL d. ICA a. BR b. SOS c. Death certificate d Court order e. Notarized attested will **[MCY Request]** - A request for Media license issued by Ministry of Culture and youth - It's requested if the activity involved publishing books, periodicals, and other publishing activities **[Corporate Letters:]** [ ] Due Diligence: a. DC/PC b. Registered POC c. Valid BL Requirements: Depends on type of letters (NOC/ COI / COGS) **[Attestation]** **When a copy of a company's original License is requested by external authorities** Due Diligence: a. DC/CP b. Registered POC c. Valid BL Requirements: a. Attestation of company documents b. Attestation of BR **Memorandum of Association (MOA)** Due Diligence: a. DC/CP b. Registered POC C. Valid BL Requirements; a. Check if company has any existing MOA a. DC/CP b. Registered POC c. Valid BL + fines d. Valid IC +fines e\. UBO fines f. RVCXL RVCXL \> IC-CXL \> BL-CXL Requirements: a. BR b. RVCXL **[EDD Requirements:]** [ ] BAQ POA SOW POO CV/LinkedIn RV & EID BP