AECC Professional Communication Skills Past Paper PDF

SY Bio Tech - Professional Communication Skills – III (AECC) – Question Bank 1. Which of the following is a key characteristic of a transformational leader? a) Focus on routine tasks b) Inspires and motivates followers c) Emphasize...

SY Bio Tech - Professional Communication Skills – III (AECC) – Question Bank 1. Which of the following is a key characteristic of a transformational leader? a) Focus on routine tasks b) Inspires and motivates followers c) Emphasizes strict control over employees 2. What type of leadership style involves leaders making decisions without consulting their team? a) Autocratic b) Democratic c) Laissez-faire 3. Which of the following is a primary function of leadership? a) Punishment b) Inspiring a shared vision c) Personal development only for the leader 4. A leader who gives the team complete freedom to make decisions is practicing which type of leadership? a) Laissez-faire b) Autocratic c) Bureaucratic 5. Which leadership quality is demonstrated by a leader who consistently acts with integrity and honesty? a) Accountability b) Vision c) Ethical behaviour 6. In which leadership style are decisions made by group consensus, with equal input from the leader and team members? a) Autocratic b) Transactional c) Democratic 7. Which of the following is NOT a characteristic of servant leadership? a) Putting the team’s needs first b) Micromanaging tasks c) Fostering personal growth in employees 8. A transactional leader is best described as one who: a) Focuses on rewards and punishments b) Inspires followers through a shared vision c) Encourages innovation and creativity 9. Which of these leadership styles works best in an emergency situation where quick decision- making is required? a) Laissez-faire b) Autocratic c) Democratic 10. Emotional intelligence in leadership refers to the ability to: a) Impose authority b) Understand and manage one's own emotions and those of others c) Control the working hours of employees 11. Which leadership quality involves setting a clear direction and motivating others to follow? a) Delegation b) Vision  c) Empathy 12. In transformational leadership, leaders primarily focus on: a) Short-term goals b) Individual employee satisfaction c) Long-term growth and change 13. Which type of leader emphasizes strict rules, procedures, and compliance with organizational policies? a) Bureaucratic b) Charismatic c) Democratic 14. Which leadership quality enables a leader to foster trust and positive relationships within the team? a) Authoritarianism b) Collaboration c) Isolation 15. A leader who has the ability to influence and inspire others through personal charm and enthusiasm is known as a: a) Bureaucratic leader b) charismatic leader c) Laissez-faire leader 16. What is the most appropriate definition of entrepreneurship? a) The process of organizing a social gathering b) The process of creating, managing, and scaling a business venture c) The act of inheriting a family business 17. What is the first step in identifying a business opportunity? a) Securing funding b) Conducting market research c) Hiring employees 18. Which of the following is NOT a component of a business plan? a) Marketing strategy b) Personal resume c) financial projections 19. Which marketing strategy focuses on building relationships with customers through direct engagement? a) Mass marketing b) Relationship marketing c) Product placement 20. The 4Ps of marketing include Product, Price, Place, and ____? a) Promotion b) Planning c) People 21. Which of the following helps an entrepreneur understand the strengths, weaknesses, opportunities, and threats of a business? a) PEST analysis b) SWOT analysis c) financial audit 22. What does 'bootstrapping' mean in entrepreneurship? a) Starting a business without external funding b) Borrowing money from a bank  c) Taking on investors to scale quickly 23. Which of the following is a key aspect of financial management in entrepreneurship? a) Marketing the product b) Managing cash flow c) Hiring employees 24. Which financial statement provides a snapshot of a company's assets, liabilities, and equity at a specific point in time? a) Profit and loss statement b) Balance sheet c) Cash flow statement 25. What does the term ‘logistics’ refer to in the context of entrepreneurship? a) Managing the flow of goods from production to consumer b) Creating a marketing campaign c) Conducting market research 26. In business planning, the section that describes how a company will attract and retain customers is called the: a) Marketing plan b) financial plan c) Operations plan 27. Which of the following factors is important for identifying a viable business opportunity? a) Identifying personal hobbies b) Recognizing market gaps and consumer needs c) Availability of office space 28. In financial management, what is the purpose of break-even analysis? a) To determine how long a business can survive without profit b) To identify when total revenues equal total costs c) To forecast future sales 29. Which logistics activity is concerned with ensuring that raw materials and products are stored efficiently before distribution? a) Inventory management b) financial management c) Customer service 30. In terms of business planning, what is the main goal of a financial forecast? a) To predict the market demand for the next 10 years b) To estimate future revenue, costs, and profitability c) To plan the company’s marketing strategy 31. What is Design Thinking primarily focused on? a) Business profitability b) Human-centered problem-solving c) Machine learning and automation 32. Which of the following is the first phase of the Design Thinking process? a) Define b) Prototype c) Empathize 33. In the Design Thinking process, what does the “Define” stage aim to do? a) Generate creative ideas b) Understand the user’s needs  c) Clearly articulate the problem 34. What is the purpose of the "Ideate" phase in Design Thinking? a) To develop empathy with the users b) To generate a wide range of creative solutions c) To test prototypes in real-world scenarios 35. In Design Thinking, prototypes are created to: a) Explore possible solutions b) Finalize the product design c) Create marketing materials 36. Which of the following best describes the “Test” phase in Design Thinking? a) Implementing the final product b) Gathering feedback on prototypes c) Brainstorming new ideas 37. One of the key principles of Design Thinking is “iterative process.” What does this mean? a) The process is conducted only once b) Continuous improvement and refinement are done at each stage c) The focus is on generating revenue 38. What is a key characteristic of the Design Thinking approach? a) It relies on expert-driven solutions b) It is linear and follows a strict sequence c) It is user-centered and iterative 39. In Design Thinking, empathy is important because it helps: a) Understand the market size b) Understand the real needs and challenges of users  c) Identify stakeholders 40. What is the main purpose of using Design Thinking in problem-solving? a) To focus on business growth b) To solve complex problems with innovative and user-centered solutions c) To build fast prototypes 41. Which of the following is NOT a phase in the Design Thinking process? a) Empathize b) Execute c) Prototype 42. How does Design Thinking encourage innovation? a) By focusing only on technology b) By encouraging brainstorming and out-of-the-box thinking c) By eliminating the need for user feedback 43. Which principle of Design Thinking emphasizes that failure is part of the learning process? a) Iterative testing b) Prototype rigor c) Fail fast, fail forward 44. In which phase of Design Thinking are ideas brought to life in physical or digital forms for testing? a) Empathize b) Prototype c) Ideate 45. In Design Thinking, why is user feedback critical during the “Test” phase? a) It helps to finalize the marketing strategy b) It ensures the solution aligns with user needs and identifies areas for improvement c) It provides insights into competitors’ strategies 46. What is the primary purpose of business etiquette? a) To ensure all employees have the same qualifications b) To create a respectful and professional work environment c) To increase employee salaries 47. Which of the following is considered a key element of professional etiquette? a) Dressing casually for meetings b) Arriving on time for work and meetings c) Ignoring emails for a few days 48. In business etiquette, how should you address your colleagues during formal communication? a) Use informal language b) Use professional and respectful language c) Avoid using their names 49. When introducing people in a business setting, which etiquette should be followed? a) Introduce the senior person to the junior person b) Introduce the junior person to the senior person c) No introductions are necessary 50. Which of the following is a basic telephone etiquette in the workplace? a) Answer the call after five rings b) Speak loudly and quickly  c) Answer with a polite greeting and introduce yourself 51. In professional settings, how should you handle disagreements during a meeting? a) Raise your voice to assert your point b) Respectfully present your argument with evidence c) Ignore the disagreement and stay silent 52. Which of the following is a poor example of business dining etiquette? a) Arriving on time to a business meal b) Talking with your mouth full c) Thanking the host after the meal 53. How should you dress in a professional work environment? a) According to the company’s dress code, whether formal or business casual b) In comfortable clothes, regardless of company rules c) Only formal attire, regardless of company policy 54. In business meetings, what is considered proper etiquette when you disagree with a colleague’s idea? a) Interrupt immediately to share your opinion b) Wait for your turn and politely explain your disagreement c) Criticize their idea openly 55. What is an important aspect of email etiquette? a) Using emojis in all your emails b) Keeping emails clear, concise, and to the point c) Writing in all caps to emphasize importance 56. What is considered rude behaviour during business meetings? a) Actively listening to the speaker  b) Using your phone or laptop for personal reasons during the meeting c) Taking notes during discussions 57. Which of the following is considered appropriate social media etiquette for professionals? a) Posting offensive or inflammatory content b) Sharing positive, relevant content that reflects your professional image c) Engaging in personal arguments in the comments section 58. What should you avoid when using social media for professional purposes? a) Posting constructive feedback on industry trends b) Sharing confidential company information c) Networking with industry professionals 59. How often is it appropriate to post on professional social media platforms like LinkedIn? a) Daily with no regard to content quality b) Only when you have valuable or insightful content to share c) Once a year 60. When responding to negative comments or feedback on social media, what is the proper etiquette? a) Ignoring the feedback entirely b) Responding respectfully and professionally, without escalating the issue c) Arguing with the person who left the comment 61. What is considered good video conferencing etiquette before starting a meeting? a) Checking your microphone and camera in advance b) Ignoring any technical setup c) Leaving your microphone muted throughout the meeting 62. Which of the following demonstrates poor video conferencing etiquette?  a) Dressing appropriately as if attending a face-to-face meeting b) Multitasking or browsing the internet while others are talking c) Maintaining eye contact with the camera when speaking 63. What is an appropriate action if your video conferencing session is interrupted by technical issues? a) Immediately exit the meeting without informing anyone b) Notify the meeting organizer and attempt to rejoin the session c) Ignore the issue and hope it resolves on its own 64. How should you end a video conference call professionally? a) Disconnect abruptly without saying goodbye b) Thank everyone for their time and confirm the next steps c) Wait for everyone else to disconnect before leaving the meeting 65. What is the best way to prepare for a job interview? a) Research the company, role, and prepare questions b) Arrive unprepared to allow spontaneous thinking c) Only prepare for technical questions 66. How should you greet the interviewer during an in-person interview? a) With a casual wave and no formal greeting b) With a firm handshake and a polite greeting c) By sitting down without saying anything 67. If asked a question during an interview that you are unsure of, how should you respond? a) Guess an answer without thinking b) Admit you’re unsure, but express willingness to learn or research c) Remain silent until the interviewer moves on