7.docx

Managerial Skills > Learning Outcome 7 To be successful in planning, organizing, leading, and controlling, managers must use a wide variety of skills. Technical Skills Specialized areas of knowledge and expertise and the ability to apply that knowledge make up a manager’s technical skills. Human...

Managerial Skills > Learning Outcome 7 To be successful in planning, organizing, leading, and controlling, managers must use a wide variety of skills. Technical Skills Specialized areas of knowledge and expertise and the ability to apply that knowledge make up a manager’s technical skills. Human Relations Skills Human relations skills are the interpersonal skills managers use to accomplish goals with human resources. Conceptual Skills Conceptual skills include the ability to view the entire organization, understand how the various parts are interdependent, and assess how the organization relates to its external environment. Lecture Tidbit: Emotional intelligence continues to be a buzzword ever since publication of Daniel Goleman published his first book on it in 1995. Emotional intelligence (EI), or emotional quotient as it is also referred to (EQ), is the ability to perceive and manage the emotions of one's self and others. EI is a highly sought-after skill since it allows a person to reason and problem-solve based on emotions rather than become distracted by them. Today, many assessments are available to measure your EI. Source: “About Daniel Goleman.” Daniel Goleman, 2018, www.danielgoleman.info/biography/. What special skills does a manager need when he or she accepts an overseas assignment? Managers who accept assignments in global operations or foreign-based offices need special skills, including learning new languages,  laws, cultural customs, geography, and the practices and expectations of a foreign business environment.