People Champion Development Planner PDF

People Champion Development Planner Learner Journal Activities 2-MONTH TRAINING BUILDING KNOWLEDGE AND Shoulder to Shoulder SKILLS Practice Time or...

People Champion Development Planner Learner Journal Activities 2-MONTH TRAINING BUILDING KNOWLEDGE AND Shoulder to Shoulder SKILLS Practice Time or Other Resources 3 MONTHS PRACTICE ON EXECUTION AND RESULTS Phase 1 ACTION TO BE TRAINING HOW LONG WILL IT TAKE 2-3 HOURS DATE AND WHO WILL CONDUCT Setting r REVIEW PCM ROLE AND RESPONSIBILITIES (PAGE r 20 MINS TO DISCUSS AND ANSWER QUESTIONS Expectations 7) REVIEW WAGE INCREASE PROCESS AND TRAINING 20 MINS TO COVER PLAN AND ROADMAP INCLUDING WAGE INCREASE THIS IS YOUR PLAN AND DEVELOPMENT MILESTONES TIME TO ENSURE THE TRAINEE REVIEW RESTAURANT GOALS – DOWNLOAD GJ 20 MINS TO SHOW WHAT IS IMPACTFUL FOR THIS ROLE AS THE PCM UNDERSTANDS MAC MOBILE APP ON PHONE THEIR NEW ROLE REVIEW GJ MAC HANDBOOK BENEFITS & COVER HANDBOOK #3 – DEVELOPING PEOPLE AND TRAINING POLICIES AS NEEDED PATH Phase 2 ACTION TO BE TRAINING HOW LONG WILL IT TAKE 12 HRS. (PLAN ON 4 WEEKS TO COMPLETE DATE AND WHO WILL THIS TRAINING SECTION) CONDUCT Learning the FRED LEARNING THE TRAINEE SHOULD REVIEW 30 MINS-TRAINEE REVIEWS THE MODULE AND COMPLETES THE LEARNING Role of the LEADING PEOPLE – OVERVIEW AND LEARNING JOURNAL. PCM JOURNAL DISCUSS THE VOICE SCORES- DISCUSS 1-800 SPEND 30 MINS - REVIEW THE GJ MAC WEBSITE; REVIEW RESULTS, ENSURE THE COMPLAINTS AND HOW TO EXCEED GUEST VOICE COMMENTS. TRAINEE EXPECTATIONS. SHOW TRAINEE HOW THEY IMPACT RESTAURANT SCORECARD UNDERSTANDS ON THE FLOOR – WALK DEPARTMENT AREA- SPEND 30 MINS COACHING ON HOW TO MANAGE THE CREW ROOM THE ROLE THEY DISCUSS THE PCM AREAS AND YOUR AND CLEANLINESS OF THE OFFICE. REVIEW THE ENTHUSIASM PLAY IN PEOPLE. EXPECTATIONS FOR CLEANLINESS, PCM, AND CALENDAR AND TALK ABOUT RESPONSIBILITIES THEY ARE THE CREW TRAINING THE FLOOR. RESPONSIBLE FOR DISCUSS CREW APPEARANCE AND UNIFORMS – SPEND 30 MINS - REVIEW HOW THE CREW AND MANAGER EMPLOYEE SET EXPECTATIONS APPEARANCE IS IMPORTANT. DISCUSS NAME TAGS, HATS, SHOES, RETENTION CLEAN UNIFORM, AND APRONS. SHOW THEM HOW WHERE UNIFORMS ARE KEPT, HOW TO ORDER AND HOW TO HANDLE JACKET ORDERS. People Champion Manager - Jan 2024 1  DISCUSS THE RETENTION PLAN FOR YOUR SPEND 30 MINS - SHOULDER TO SHOULDER WITH THE EMPLOYEE, RESTAURANT. REVIEW YOUR GOALS, SCORECARD TO UNDERSTAND WHAT YOU ARE DOING TO RETAIN EMPLOYEES AND AND THE GJ MAC WEBSITE THEIR ROLE IN RETENTION FRED LEARNING THE TRAINEE SHOULD REVIEW 30 MINS-TRAINEE REVIEWS THE MODULE AND COMPLETES THE LEADING PEOPLE PRACTICES – LEARNING JOURNAL. TRAINEE MEETS WITH COACH TO DISCUSS FRED: 20 MINS – MEETS WITH THE COACH AND DISCUSS HIRING THE RIGHT PEOPLE DISCUSS WHAT THEY LEARNED AND HOW YOU WHAT THEY LEARNED CREW PERFORMANCE APPLIES IN YOUR RESTAURANT. CREW RETENTION MOTIVATE CREW TO SUCCEED ATTEND ORIENTATION- 4 HOURS- ATTEND AN ORIENTATION AT THE OFFICE. UNDERSTAND ARRIVE IN TIME TO HELP SET UP AND STAY AFTER WHAT MESSAGE IS DELIVERED TO ALL NEW HIRES. TO HELP PROCESS PAPERWORK CREW TRAINING- FRED LEARNING THE TRAINEE SHOULD REVIEW 30 MINS-TRAINEE REVIEWS THE MODULE AND COMPLETES THE ENSURE TRAINEE LEADING CREW TRAINING SECTION – LEARNING JOURNAL. KNOWS HOW THE CREW TRAINING 20 MINS – MEETS WITH THE COACH AND DISCUSS SYSTEM WORKS DISCUSS WHAT THEY LEARNED AND HOW YOU WHAT THEY LEARNED AND THEIR ROLL IT APPLIES IN YOUR RESTAURANT. DISCUSS YOUR GOALS FOR THE THE SUCCESS OF PROGRAM. THE PROGRAM 2 HOURS- SCHEDULE THE TRAINEE TIME TO SPEND WITH SILVIA, SO TRAINEE SHOULD LEARN THE CREW TRAINING PROGRAM. SCHEDULE THEM TO SPEND TIME WITH THEY UNDERSTAND THE CREW TRAINER DEVELOPMENT PROCESS CREW TRAINING MANAGER (SILVIA) RETENTION AND SHOULDER TO SHOULDER 30 DAY REVIEWS – 1 HOUR + 4 hours OF OBSERVING /COACH CONDUCT REVIEWS. CREW TRAINING THIS HAS A 3 PART TRAINING APPROACH – I HOUR SPEND TIME WITH TRAINEE PREPARING THEM TO CONDUCT A 30- FOLLOW UP CONVERSATION – 6 PEOPLE OBSERVING COACH DAY REVIEWS. TALK ABOUT THE IMPORTANCE OF THESE CONDUCTING – 6 PEOPLE WITH COACH OBSERVING CONVERSATIONS. IT IS THEIR TIME TO UNDERSTAND HOW THE NEW PERSON IS DOING, HOW THEIR TRAINING HAS BEEN AND WHAT WE CAN DO BETTER. UNIFORM BUDGET DISCUSS HOW TO ORDER UNIFORMS AND WHAT SPEND 30 MINS ON HOW WHY YOU HAVE UNIFORMS IN THE YOUR MONTHLY BUDGET IS FOR THIS EXPENSE. RESTAURANT, HOW TO DISTRIBUTE WHEN NEEDED, WHERE THEY ARE KEPT. DISCUSS HOW TO PLACE A JACKET ORDER AND SEND PAYROLL INFO TO HR. ENTHUSIASM DISCUSS HOW TO EXECUTE THE ENTHUSIASM SPEND 1 HOUR TO SHOW HOW TO MAKE AN CALENDAR, CREATE A CALENDAR CALENDAR- BUDGET FOR ACTIVITIES AND HOW TO COMMUNICATE ACTIVES TO CREW AND MANAGERS People Champion Manager - Jan 2024 2 Phase 3 ACTIONS TO BE TAKEN HOW LONG WILL IT TAKE 13 HOURS COACHING + 20 PRACTICE DATE AND WHO WILL HOURS(PLAN ON 4 WEEKS FOR THIS TRAINING TO BE COMPLETED) CONDUCT LEARNING TO DISCUSS THE STAFFING AND HIRING GOALS. 2 HOURS - TAKE YOUR TIME AND ENSURE THEY UNDERSTAND. USE INTERVIEW REVIEW YOUR GOALS, SCORECARD AND THE GJ E-RESTAURANT, GJ MAC WEBSITE WITH CURRENT GOALS AND MAC WEBSITE HOURS NEEDED TO HIT LABOR AND SALES PROJECTIONS LEARNING HOW SHOW TRAINEE HOW TO DETERMINE A NEW HIRE’S 1 HOUR – SHOW HOW TRAINING IS SCHEDULED ON THE CREW TO USE THE TRAINING SCHEDULE AND THE FIRST WEEK’S SCHEDULE. WHEN HIRING A NEW PERSON, THEY SHOULD WORK 4 HIRING AND SCHEDULE – REFER TO HANDBOOK #3 FOR HOUR SHIFTS- FOR 3 DAYS, NOT DURING A PEAK. DISCUSS HOW TO ONBOARDING DETAILS SET THOSE SHIFTS UP WITH A CREW TRAINER AND TO MAKE SURE TOOLS THE NEW EMPLOYEE KNOWS THEIR SCHEDULE FOR THE FIRST 7 DAYS. LEARN TO USE MCHIRE WEBSITE – HOW TO SET 2 HOURS- SHOW TRAINEE HOW MCHIRE WORKS AND WHAT THEY UP AND CONDUCT INTERVIEWS – CONTACT HR NEED TO DO TO MOVE APPLICANTS TO A CANDIDATE, HIRE OR THIS IS YOUR REMOVE. FOR TRAINING SUPPORT TIME TO ENSURE SHOULDER TO SHOULDER INTERVIEWS 20 HOURS -12 interviews– WORK WITH THE TRAINEE ON THE THE TRAINEE CAN ABOVE FOR A minimum of 3 weeks BEFORE THEY ARE DOING EXECUTE THE THIS WITH YOUR FOLLOW UP PEOPLE TOOLS 6 HOURS- SHOW THEM HOW TO SCHEDULE INTERVIEWS, CONDUCT DEMONSTRATE HOW TO SET UP AND CONDUCT AND PROCESSES AN INTERVIEW, MAKE A DECISION TO EXTEND AN OFFER OF INTERVIEWS- CONTACT HR FOR TRAINING NEEDED TO EMPLOYMENT. PLAN ON DOING THIS IN STEPS, NOT ALL AT ONE TIME. SUPPORT IMPACT CREW SHOW TRAINEE HOW TO SCHEDULE AN 1 HOUR- DISCUSS WHAT INFORMATION TO ENTER, WHAT RETENTION. INFORMATION THE POTENTIAL NEW HIRE SHOULD BRING TO ORIENTATION ON THE GJ MAC WEBSITE. ORIENTATION. HOW TO PRINT AND REVIEW THE EXPECTATIONS LETTER WITH CANDIDATE. EXPLAIN HOW THE FINAL INTERVIEW IS CONDUCTED AT ORIENTATION DEMONSTRATE HOW TO COMPLETE ON-BOARDING 30 MINS- SHOW WHAT STEPS NEED TO BE TAKEN TO ENSURE CANDIDATE CAN COMPLETE THEIR ON-BOARDING TASKS PRIOR TO TASK FOR POTENTIAL NEW HIRES ORIENTATION. Phase 4 ACTIONS TO BE TAKEN HOW LONG WILL IT TAKE: 2 HOURS LMS + 12 HOURS OF COACHING DATE AND WHO WILL (THIS PHASE SHOULD TAKE 16 WEEKS PRACTICE) CONDUCT -LEARNING CREW FRED LEARNING THE TRAINEE SHOULD REVIEW 1 HOUR-TRAINEE REVIEWS THE MODULE AND COMPLETES THE SCHEDULES LEADING CREW SCHEDULES SECTION – LEARNING JOURNAL THIS IS YOUR SPEND TIME WITH TRAINEE – ANSWERING 1 HOUR COACH TIME E-LABOR SCHEDULING & STAFFING, STAFFING, TIME TO COACH QUESTIONS ABOUT FRED MODULE ABOVE SCHEDULING, AND POSITIONING (SSP) LABOR FUNDAMENTALS & THE TRAINEE ON SSP FOR DEPARTMENT MANAGER HOW TO IMPACT DISCUSS PROJECTIONS; SHOULDER TO SHOULDER 2 HOURS – QSRSOFT, GJ MAC WEBSITE, E-LABOR, P&L SALES AND YOUR CONVERSATIONS ABOUT HOW PROJECTIONS ARE LABOR PROJECTIONS People Champion Manager - Jan 2024 3 RESTAURANT AND CREATED AND HOW TO REVIEW ON A WEEKLY HAVE SUCCESS AS BASIS. A SCHEDULING Assign time weekly TO MAKE PROJECTIONS 1 hour weekly, for 4 weeks – This IS TIME TO ENSURE THE MANAGER TOGETHER ON SCHEDULES TRAINEE UNDERSTANDS PROJECTIONS AND HOW IT IMPACTS QSC AND LABOR. ENTER THE MANAGER SCHEDULE 2 HOURS – SHOW TRAINEE HOW TO ENTER THE MANAGER SCHEDULE INTO E-RESTAURANT. DISCUSS HOW THE FLOOR SHIFTS AND PRE- SHIFTS ARE SET UP & HOW TO ASSIGN ADDITIONAL TASKS SUCH AS ROP, QSC, SCHEDULES, INTERVIEWS, TRUCKS, AND LMS. DEMONSTRATE HOW ZIP SCHEDULES WORK TO 1 HOUR- SHOULDER TO SHOULDER- SHOW TRAINEE HOW TO USE ACCEPT DAYS OFF AND CHANGE CREW THE ZIP SCHEDULE APP, HOW TO FOLLOW-UP ON SCHEDULE AVAILABILITY SWAPPING, AVAILABILITY CHANGE AND, DAYS OFF REQUEST. DEMONSTRATE HOW TO GENERATE AND EDIT 2 HOURS- SHOULDER TO SHOULDER SHOW TRAINEE HOW TO CREW SCHEDULES GENERATE AND EDIT CREW SCHEDULES. THIS FIRST SESSION 3 MONTHS OF WORKING TOGETHER TO CREATE 4 hours weekly for 12 weeks 2 hours weekly OF COACHING THE WEEKLY CREW SCHEDULE FOR 12 WEEKS. THIS STEP IS YOUR OPPORTUNITY TO ENSURE THE TRAINEE CAN CREATE A CREW SCHEDULE THAT HELPS YOU ACHIEVE YOUR RESTAURANT GOALS OF BUILDING SALES, IMPROVING RETENTION, STAFFING AND TRAINING YOUR CREW AND DELIVERING OUTSTANDING QSC TO THE GUEST. TRAINEE RUNS FOR 3 MONTHS Trainee should be able to conduct Schedules, INTERVIEWS, SET A DATE FOR DEPARTMENT KNOWLEDGE 30-DAY FOLLOW-UPS AND CREW TRAINING FOR COACHING SUPPORT VERIFICATIONS FROM GM/COACH DEPARTMENT KNOWLEDGE VERIFICATION PCM CAN PASS A VERIFICATION CONDUCTED BY SUPERVISOR AFTER 3 MONTHS OF MANAGING DEPARTMENT – RECEIVE WAGE INCREASE AND DISCUSS FUTURE TRAINING PLANS MEET WITH SUPERVISOR/ OO People Champion Manager - Jan 2024 4  COMMUNICATIONS DAY AGENDA The following routine is designed to help the General Manager and People Champion Manager conduct their weekly department walk-thru activities. Topics Core Department Discussion Cleanliness Walk thru results Organization of your area Training in Department Rewards & Recognition Action Plans to improve Bring all paperwork for your department discussions Operations Review Labor Tracking Worksheets Look at the Check crew room – ensure clean, functional, inviting Discuss the state of the crew training program and Fred Tools in Place Review Deposit Validations Discuss Staffing Levels and target Review McHire – Interviewing -On Boarding Process If in a Development Planner Discuss development plan. What have you accomplished? Is the plan working? If not, how are you changing it? Discuss FRED training curriculums. Discuss department development plan. Are we on track? Jan 2021 People Champion Manager - Jan 2024 5 People Champion Manager - Jan 2024 6