4.3 Forecasts Editor.md

# Managing Forecasts in Genesys Cloud Genesys Cloud offers an intuitive interface to manage and customize the metrics used in forecasting. ## Forecast Graph View The **Forecast Editor** includes a graph view that displays selected metric variables, allowing you to visualize patterns and trends ba...

# Managing Forecasts in Genesys Cloud Genesys Cloud offers an intuitive interface to manage and customize the metrics used in forecasting. ## Forecast Graph View The **Forecast Editor** includes a graph view that displays selected metric variables, allowing you to visualize patterns and trends based on past data. ### Key Metrics - **Offered**: Number of interactions offered. - **Average Handle Time**: Total average time to handle interactions. ### Graph Navigation Features - **Filter by Date**: Adjust the date range using the beginning and end date range filters. - **Granularity Options**: - **Short-Term Forecast**: - Granularity: 15 mins, 30 mins, or 60 mins. - **Long-Term Forecast**: - Granularity: Daily or Weekly. - **Hover for Details**: Point to the graph to see detailed data points for specific dates and times. - **Historical Data**: Colored horizontal lines show read-only historical data used in the forecast. - **Zoom**: - Click and drag to zoom in on a smaller date range. - Clear zoom by clicking outside the selection area. ## Forecast Editor The **Forecast Editor** appears below the graph and allows you to: 1. View user-defined modifications in sequence when applied. 2. Edit modifications using a dedicated filter set. 3. See applied modifications displayed in a modification table. ### Display Options To customize the view, click **Settings** in the Forecast Editor, and modify the following in the **Display Options** dialog box: - **Show Modification Projection**: Enable to display user-defined modification projections. - **Show Empty Planning Groups**: Enable to include empty planning groups in the forecast view. - **Metric Data Format**: - **Bar** or **Line**: Select the preferred format for Offered Metric data. - **Time Format**: Choose to display data in **Seconds** or **Digital** format. --- ### #GenesysCloud #ForecastManagement #WorkforceOptimization #ForecastEditor