2. Business-IT-Alignment-Student.pptx

BPAS – Module 2 Business & IT Alignment IS210 – Business Process Analysis and Solutioning Singapore Management University School of Computing and Information Systems Model Analyse Solve Innovate...

BPAS – Module 2 Business & IT Alignment IS210 – Business Process Analysis and Solutioning Singapore Management University School of Computing and Information Systems Model Analyse Solve Innovate  Learning Outcomes Module 2 Learning Outcomes Understand the importance of business and IT alignment Explain the importance of the need for a business process management methodology Explain the phases of Business Process Management Model Analyse Solve Innovate IS210-Business Process Analysis and Solutioning 2 Learning Journey Model Analyse Solve Innovate 4 main chapters: Model: Week 1 to 3 Analyse: Week 4 to 6 Solve: Week 7 to 10 Innovate: Week 11 to 13 IS210-Business Process Analysis and Solutioning 3  Need for Alignment Business & IT Alignment Why does IT need business? Why does Business need IT? How is IT affected by Business and vice-versa? IS210-Business Process Analysis and Solutioning 4  Class Discussion 1 IT & Business Alignment: Why it is Important Blind men and an elephant Individually, read the article at http://bit.ly/BPAS-Align [*] In small teams (2-3 students) discuss and reflect the article by answering the questions in the ~12 following form: minutes https://smu.sg/BPAS-Alignment [*] https://www.managementstudyguide.com/information-technology-and-business-alignment.htm IS210-Business Process Analysis and Solutioning 5  Pre-reading IT does not matter? When a resource becomes essential to competition but inconsequential to strategy, the risks it creates become more important than the advantages it provides. How far do you agree with this statement? How can Business – IT alignment help to mitigate these risks or even to create competitive ~10 advantage? minutes  Contextual Solutions Levels of Alignment Enterprise Alignment Project Alignment Align business objectives, Align business objectives, processes, information, processes, information, applications and technology applications and technology in across the entire the context of a providing an organization IT solution Enterprise Architecture Business Process Engineering Methodology IS210-Business Process Analysis and Solutioning 7  BPM Concept (1/2) Business Process Management (BPM) A management discipline that determines how manual and automated processes are created, modified, cancelled, and governed. – focuses on how the organization performs work to deliver value across multiple functional areas to customers and stakeholders, – aims for a view of value delivery that spans the entire organization, and – views the organization through a process-centric lens. BPM aimed to help organizations fundamentally rethink how they perform their work in order to significantly improve customer service, cut operational costs, and become world-class competitors IS210-Business Process Analysis and Solutioning 8  BPM Concept (2/2) Business Process Management (BPM) BPM is a systematic approach to improve and optimize processes, enabling an organization to be more efficient, innovative, and agile, typically by leveraging IT BPM lies at the intersection between management and IT encompassing techniques and tools to model, analyze, design, implement, and control business processes involving humans, organizations, applications, and documents IS210-Business Process Analysis and Solutioning 9  Big Picture BPM Overview Mission and Vision Business Goals BPM Strategies to achieve the goals Implementation Phases IS210-Business Process Analysis and Solutioning 10  Mission and Vision Examples Mission and Accelerate growth in the auto Vision insurance business Business Goals BPM Lead claims processing for auto Strategies to achieve the goals insurance business Implementation Phases Provide affordable and reliable auto insurance services IS210-Business Process Analysis and Solutioning 11  Business Goals Examples Mission and Achieve 30% increase in Vision revenue in the auto insurance Business Goals business BPM Strategies to Support on-line auto insurance achieve the goals claims processing by the end of Implementation Phases the fiscal year Cut auto claims fraud by 80% within the next two years IS210-Business Process Analysis and Solutioning 12  Business Goals Mission and Vision Business Goals BPM Strategies to achieve the goals Implementation Phases IS210-Business Process Analysis and Solutioning 13  Functional versus process-oriented organizations Functional Process oriented Grouping of Grouped into departments based Grouped into cross functional teams employees on skills based on business processes Goals and focus Optimize the performance of Optimize the performance of entire individual function or department processes. Emphasis on process outcomes and customer satisfaction Management Clear vertical hierarchy. Decisions Process owners with end to end and decision made by department managers responsibility for processes. Cross making functional decision making Coordination Challenging – leads to silos Facilitates smooth flow between and handoffs functions Expertise Deep specialization and expertise Broader understanding of process and development how work impacts final customer A process center of excellence provides leadership, best practices, and support to optimize business processes across an organization.  Organisation Setup Process Orientation IS210-Business Process Analysis and Solutioning 15  Implementation Phases Discover Mission and Vision Monitor Business Goals Model & BPM and Analyse Optimize Strategies to achieve the goals Implementation Phases Impleme Design nt Solution Solution IS210-Business Process Analysis and Solutioning 16  BPM: Levels of Alignment Enterprise Sales Under Writing Claims Finance Auto Quote Quote Submission Payment Auto Claims Claims Submission Settlement Technology: Blueprinting, Project Implementation & Process Operations Activity End Start 2 Activity ? 1 Activity Sub Process A1 3 End IS210-Business Process Analysis and Solutioning 17  BPM - Summary Business Strategies Process Modelling Process Analysis BPAS Course Business Goals Process Optimization BPM Organization Process Solution Design Setup Implementation Processes Phases that involve Process humans, Monitoring ESM Course systems and Change Process Governance data Management Process Alignment Process Compliance Process Solution ESD Course Implementation The goal of BPM is to help organizations manage, improve and innovate their business processes IS210-Business Process Analysis and Solutioning 18  BPAS after this course IS214: Enterprise solutions Management IS215: Digital Business Technologies and Transformation IS483: IS Project Experience Applications Digitalization and Digital transformation requires a clear understanding of the problem space and understand WHY transformation is required WHAT the transformation entails BPAS gives you the foundation necessary to perform this analysis so that your digital solutions have clear business value.