Introduction to Communication Skills PDF

Introduction to Communication Skills Communication Skills Course Health Professions Education Center (HPEC) Ibn Sina National College for Medical Studies 2024-2025 ( S2)  Objectives: By the end of this lesson, you will be able to:  Define the communication process. ...

Introduction to Communication Skills Communication Skills Course Health Professions Education Center (HPEC) Ibn Sina National College for Medical Studies 2024-2025 ( S2)  Objectives: By the end of this lesson, you will be able to:  Define the communication process.  Explain the elements of human communication.  Describe the characteristics of competent communicator.  Describe the effective Communication in Healthcare.  How many times you failed to communicate your message? TELL ME ONE?  Introduction The art of Communication is not all natural. We can learn to communicate effectively. Communication is a core clinical skill. Communication skills are not an optional extra; without appropriate communication skills our knowledge and intellectual efforts are easily wasted.  Definition of Communication  Communication is a dynamic process  Communication is the act of sharing and receiving information, ideas, and attitudes from one person to another. Communication Goals To get action To get and give information 01 02 03 04 To To change behavior get and To ensure give To get understan information action ding To unsure understanding  Communication Elements 1 Sender (Encoder) 2 Message 3 Channel 4 Receiver (Decoder) 5 Feedback 6 Context  Communication Elements (cont.) 1- Sender (Encoder) The sender is the person who starts the communication. The sender is also known as encoder.  Communication Elements (cont.) Encoding The act of producing messages. Putting your ideas into sound waves called coding  Communication Elements (cont.) 2- Message The message is the basic idea that you want to communicate. This is a very much important component of communication “Your message MUST be clear and easy to understand”  Communication Elements (cont.) 3- Channel Channel is the means through which your message reaches the receiver Channel varies from situation to situation.  Most Common Ways to Communicate Face to face E-mails letters Telephone  Communication Elements (cont.) 4- Receiver (Decoder) To whom the message is being sent. Is the most important element in communication process. Receiver is also known as decoder.  Communication Elements (cont.) Decoding The act of receiving messages for example reading or listening Translating sound waves or words on a screen into ideas you take them out of code.  Communication Elements (cont.) 5- Feedback Feedback is basically the response/reaction of the receiver after receiving the message. Senders always need feedback to check whether the message is effectively reached or not. Also, the sender needs feedback to examine the success or failure of the message.  Communication Elements (cont.) 6- Context All communication takes place in context that has four dimensions: Physical: the place of communication (room or in the street) Social-psychological: tiredness, the status relationship among participants Temporal: time of communication (morning is not always a good time to communicate) Culture: beliefs and values of participants  Competent Communicator Communication competence refers both to your knowledge and understanding of how communication works and to your ability to use communication effectively.  Characteristics of a Competent Communicator 1- The ability to make reasoned choices 2- The ability to be culturally sensitive 3- The ability to think critically and mindfully 4- The ability to be ethically responsible 5- The ability to be an effective listener  Communication In Healthcare Communication is a core clinical skill for all health care providers. Despite advances in medical technology, effective communication remains the physician’s most powerful diagnostic tool Communication In Healthcare Communication: with whom? Public & legislature Administrators Patients & Report research Caregivers finding Nurses & Talking to the auxiliary staff media Collogues  Effective communication in healthcare Effective communication in healthcare is the process of exchanging information, ideas, and emotions between healthcare providers, patients, and families in a way that is clear, accurate, empathetic, and conducive to the goals of care. Consultation process Problem-solving and decision-making Where to apply Health education our communication in healthcare ? Inter-Professional Team Collaboration Conflict Resolution  Benefits of Effective communication in healthcare  Greater patient satisfaction  Improved patient compliance  Better patient outcomes  Reduced risk of medical error  Reduced complaints against physicians  Improved job satisfaction  Ensures good working relationship  Improved leadership skills  Conclusion: Communication study will enable you to improve your presentation skills, relationship skills, interaction skills, thinking skills, and leadership skills. A competent communicator is defined as one who makes effective choices, thinks critically and mindfully, is ethical, is an effective listener, and culturally sensitive. Effective communication in healthcare is essential for improving patient outcomes, enhancing safety, and fostering a positive healthcare environment.  References Joseph DeVito (2014). Human Communication; The Basic Course. Pearson. 13th Global Edition.