What is the primary focus of quality management as defined by ISO 9000?
Understand the Problem
The question is asking about the main concept or principle of quality management according to the ISO 9000 standards, which is a set of guidelines and principles for quality management systems.
Answer
To meet customer requirements and strive to exceed customer expectations.
The primary focus of quality management is to meet customer requirements and strive to exceed customer expectations.
Answer for screen readers
The primary focus of quality management is to meet customer requirements and strive to exceed customer expectations.
More Information
ISO 9000 standards provide a framework for consistent quality management practices that aim to enhance customer satisfaction.
Sources
- What is ISO 9000? Definition, Standards, Requirements & Certification - linfordco.com
- Seven quality management principles - DQS Inc. - dqsglobal.com
- ISO 9000 family — Quality management - iso.org
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