What is the first stage in the complaint management process?
Understand the Problem
The question asks us to identify the first stage in the complaint management process from the provided options.
Answer
C) Complaint Registration
The first stage in the complaint management process is Complaint Registration, so the answer is C
Answer for screen readers
The first stage in the complaint management process is Complaint Registration, so the answer is C
More Information
Complaint registration involves recording the details of a complaint, which is essential for tracking and addressing it effectively.
Tips
Many people confuse acknowledging a complaint with registering it. While acknowledgment is important for customer service, registration is the formal first step in the management process.
Sources
- [Solved] Question 5 Which is the first stage in the complaint ... - studocu.com
- The stages of a complaint - MICI - IDB Group - mici.iadb.org
- 5 Steps of an Effective Complaint Management Process - mintsd.com
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