What is customer feedback?
Understand the Problem
The question is asking for a definition of 'customer feedback'. This involves understanding what it is, why it's important, and how it's used by businesses.
Answer
Customer feedback includes opinions, reactions, and insights about a company's products or services.
Customer feedback is information provided by customers regarding their experiences with a company's products or services. It includes opinions, reactions, insights, and complaints.
Answer for screen readers
Customer feedback is information provided by customers regarding their experiences with a company's products or services. It includes opinions, reactions, insights, and complaints.
More Information
Customer feedback is important because it allows companies to understand the experiences and needs of their community, which helps them develop better products and services.
Tips
A common mistake is to only focus on negative feedback. Positive feedback is also valuable, as it can help you understand what you're doing well.
Sources
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