The medical assistant may help an angry caller to calm down by a. getting angry in return, b. speaking in a lower tone of voice, c. referring the situation to the office manager im... The medical assistant may help an angry caller to calm down by a. getting angry in return, b. speaking in a lower tone of voice, c. referring the situation to the office manager immediately, d. calling the provider into the situation.
Understand the Problem
The question is asking which option a medical assistant should choose to help an angry caller calm down. This is a scenario involving customer service skills in a medical context.
Answer
speaking in a lower tone of voice
The final answer is speaking in a lower tone of voice.
Answer for screen readers
The final answer is speaking in a lower tone of voice.
More Information
Speaking in a lower tone of voice can help de-escalate a situation by promoting calmness and showing empathy.
Tips
A common mistake is reacting emotionally or escalating the situation further.
Sources
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