Patients may fail to appear for appointments because: Select one: a. they have been pressed for a payment but do not have the funds to pay. b. they are in denial and are having dif... Patients may fail to appear for appointments because: Select one: a. they have been pressed for a payment but do not have the funds to pay. b. they are in denial and are having difficulty facing their illness. c. the office consistently runs behind schedule. d. All are correct. When a requested appointment time is not available, the medical assistant should: Select one: a. explain why the time is available and offer a substitute date and time. b. insist that the patient accept the next available appointment. c. immediately put the patient on a waiting list for that time slot. d. suggest the patient see an alternate physician in the practice.
Understand the Problem
The question is asking about the reasons why patients might fail to attend their appointments and what a medical assistant should do when a requested appointment time is unavailable. The context suggests it's related to medical office procedures.
Answer
d. All are correct. a. explain why the time is available and offer a substitute date and time.
The final answer for the first question is d. All are correct. The answer for the second question is a. explain why the time is available and offer a substitute date and time.
Answer for screen readers
The final answer for the first question is d. All are correct. The answer for the second question is a. explain why the time is available and offer a substitute date and time.
More Information
Patients may miss appointments for various reasons including financial struggles, denial of illness, or scheduling issues at the office. For appointment scheduling conflicts, offering alternative times is considered the most professional approach.
Tips
Avoid assuming that patients miss appointments solely due to financial reasons; various factors can contribute. Be flexible and proactive in offering alternative solutions for appointment scheduling.
Sources
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