Is customer service part of Inbound Logistics?
Understand the Problem
The question is asking whether customer service is part of Inbound Logistics. This requires knowledge of supply chain management and logistics terminology to determine the correct answer.
Answer
Customer service is generally considered part of outbound logistics, not inbound logistics.
Based on the search results, customer service is generally considered part of outbound logistics, which focuses on distributing finished products. Inbound logistics is more concerned with the receiving and storage of raw materials needed for production.
Answer for screen readers
Based on the search results, customer service is generally considered part of outbound logistics, which focuses on distributing finished products. Inbound logistics is more concerned with the receiving and storage of raw materials needed for production.
More Information
Inbound logistics encompasses all processes to do with the supply of goods and materials needed for production. While outbound logistics involves all processes that have to do with the distribution of products to the end customer.
Tips
It is easy to confuse Inbound and outbound logistics, remembering the definitions will help you understand the difference.
Sources
- Guide to Inbound and Outbound Logistics: Processes, Differences ... - netsuite.com
- Inbound vs Outbound Logistics: What's the Difference? - approvedforwarders.com
- Inbound vs Outbound Logistics - CloudSort - cloudsort.com
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