1. Why is it important to have product knowledge? 2. What should you do if you don't know how to pronounce a word in the script?
Understand the Problem
The question is asking about the importance of product knowledge and the appropriate actions to take when unsure of word pronunciation. It addresses key aspects of customer interaction and communication skills.
Answer
1. To establish confidence and credibility with the respondent. 2. Check the pronunciation on YouTube or a similar resource.
- To establish confidence and credibility with the respondent. 2. Check the pronunciation on YouTube or a similar resource.
Answer for screen readers
- To establish confidence and credibility with the respondent. 2. Check the pronunciation on YouTube or a similar resource.
More Information
Product knowledge enhances customer service by building trust and providing accurate information. Checking pronunciation ensures clear communication.
Tips
Avoid guessing pronunciations; always verify to ensure correct communication.
Sources
- What Is Product Knowledge? (And How To Improve It) | Indeed.com - indeed.com
- Why Product Knowledge Matters in Customer Service - Document360 - document360.com
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