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Questions and Answers

What is the primary focus of operations management?

  • Enhancing organizational culture and values
  • Incorporating environmental considerations into business strategies
  • Transforming inputs into outputs efficiently and effectively (correct)
  • Building relationships with customers and employees

Which of the following best describes Total Quality Management (TQM)?

  • An approach focusing only on production efficiency
  • A strategy solely for improving employee relations
  • A method for reducing costs without regard to quality
  • A continuous effort to improve quality and meet customer expectations (correct)

In the value chain, which activities are considered primary?

  • Market research and brand management
  • Human resources and technology development
  • Financial analysis and strategic planning
  • Production, sales, and after-sale services (correct)

How does organizational culture impact decision-making?

<p>It influences employee behavior and serves as a control system (A)</p> Signup and view all the answers

What is a key characteristic of sustainability in business strategies?

<p>Incorporating both environmental and social considerations (A)</p> Signup and view all the answers

What is the primary role of top managers within an organization?

<p>Set organizational goals and strategies. (D)</p> Signup and view all the answers

Which function of management involves monitoring performance and making necessary adjustments?

<p>Controlling (B)</p> Signup and view all the answers

Which managerial role involves acting as a liaison between different departments?

<p>Liaison (D)</p> Signup and view all the answers

What is the first step in the decision-making process?

<p>Identify the problem (D)</p> Signup and view all the answers

Which type of management skill involves the ability to analyze complex problems?

<p>Conceptual Skills (B)</p> Signup and view all the answers

What does the leading function of management primarily focus on?

<p>Directing and motivating employees (D)</p> Signup and view all the answers

Which contemporary issue in management emphasizes the importance of managing a diverse workforce?

<p>Diversity and Inclusion (B)</p> Signup and view all the answers

Which of the following is NOT a part of Mintzberg's decisional roles?

<p>Monitor (B)</p> Signup and view all the answers

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