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Questions and Answers

What characterizes a need in economic terms?

  • An unlimited desire for various goods and services.
  • A resource that is produced by businesses.
  • A good or service essential for living. (correct)
  • A good that is desired but not crucial for survival.

What does scarcity refer to in economics?

  • The efficiency of resource allocation in an economy.
  • The availability of all resources in abundance.
  • The lack of sufficient products to fulfill total wants. (correct)
  • The ability to produce more goods than are needed.

Which of the following best describes opportunity cost?

  • The next best alternative given up by choosing another item. (correct)
  • The most expensive alternative lost when making a decision.
  • The price difference between two goods.
  • The loss of resources in production.

What is the definition of division of labour?

<p>The splitting of production processes into different tasks performed by individuals. (A)</p> Signup and view all the answers

Which sector is responsible for extracting and using natural resources?

<p>Primary sector (D)</p> Signup and view all the answers

What does internal growth refer to in a business context?

<p>The expansion of a business's existing operations. (C)</p> Signup and view all the answers

What is meant by added value in business?

<p>The difference between the buying price and selling price of a product. (B)</p> Signup and view all the answers

What is the role of an entrepreneur?

<p>To operate and take risks for a new business venture. (C)</p> Signup and view all the answers

What is a takeover in a business context?

<p>A purchase where one business integrates another. (B)</p> Signup and view all the answers

Which type of integration occurs when a business merges with another in the same industry at the same production stage?

<p>Horizontal integration (A)</p> Signup and view all the answers

What does limited liability mean for shareholders in a company?

<p>Their liability is limited to their investment amount. (D)</p> Signup and view all the answers

What is the primary difference between a private limited company and a public limited company?

<p>Public companies can sell shares to the public and are tradable. (C)</p> Signup and view all the answers

Which term describes when a business merges with or acquires another business in a different industry?

<p>Conglomerate integration (A)</p> Signup and view all the answers

What is the role of an Annual General Meeting (AGM) for a company?

<p>To allow shareholders to vote on Board of Directors. (D)</p> Signup and view all the answers

What distinguishes an incorporated business from an unincorporated business?

<p>Incorporated businesses have a legal status separate from owners. (A)</p> Signup and view all the answers

What does 'delegation' in an organisational context refer to?

<p>The act of assigning authority to subordinates. (C)</p> Signup and view all the answers

What is a partnership agreement?

<p>A legal contract outlining the relationship between business partners. (C)</p> Signup and view all the answers

Which leadership style involves all employees in the decision-making process?

<p>Democratic leadership (D)</p> Signup and view all the answers

What is the primary purpose of an organisation chart?

<p>To outline the internal management structure. (A)</p> Signup and view all the answers

What role do 'staff managers' play in an organisation?

<p>They provide support and information to line managers. (A)</p> Signup and view all the answers

What does 'span of control' refer to in a managerial context?

<p>The number of subordinates directly managed by a manager. (C)</p> Signup and view all the answers

What is the first step in the recruitment process?

<p>Identifying the need for employment. (D)</p> Signup and view all the answers

Which of the following best describes 'hierarchy' within an organisation?

<p>The levels of management from highest to lowest. (D)</p> Signup and view all the answers

Which term refers to the evaluation process for selecting candidates for a specific job?

<p>Employee selection (D)</p> Signup and view all the answers

What is meant by 'market share'?

<p>The percentage of total market sales held by one brand or business. (C)</p> Signup and view all the answers

Which term describes a business owned and controlled by the state?

<p>Public corporation (B)</p> Signup and view all the answers

What does 'profit sharing' involve?

<p>Distributing a portion of the business's profit to employees. (C)</p> Signup and view all the answers

Which of the following best describes 'motivation' in a workplace context?

<p>The reason why employees want to work hard and effectively. (A)</p> Signup and view all the answers

What is 'job enrichment'?

<p>Adding tasks that require more skill and responsibility. (B)</p> Signup and view all the answers

Which of the following defines 'stakeholder'?

<p>Any person or group with an interest in the business's performance. (A)</p> Signup and view all the answers

What is the primary purpose of a 'social enterprise'?

<p>To achieve social objectives while making a profit. (D)</p> Signup and view all the answers

Which type of payment is 'commission' based on?

<p>The number of sales made. (A)</p> Signup and view all the answers

What is defined as a document outlining the requirements and qualifications for a specified job?

<p>Job specification (D)</p> Signup and view all the answers

What type of recruitment involves filling a vacancy with an existing employee?

<p>Internal recruitment (B)</p> Signup and view all the answers

Which training method involves new employees learning by observing experienced colleagues at work?

<p>On-the-job training (C)</p> Signup and view all the answers

What characterizes full-time employment?

<p>Working 35 hours or more a week (B)</p> Signup and view all the answers

Which communication type is defined as communication between members of the same organisation?

<p>Internal communication (A)</p> Signup and view all the answers

What is the definition of feedback in the communication process?

<p>The reply from the receiver indicating message understanding (C)</p> Signup and view all the answers

Which term refers to a message that does not require a response?

<p>One-way communication (B)</p> Signup and view all the answers

What is the purpose of workforce planning?

<p>To establish future workforce needs (D)</p> Signup and view all the answers

What is meant by customer loyalty?

<p>Existing customers consistently purchasing from the same business (A)</p> Signup and view all the answers

Which of the following defines market research?

<p>The process of gathering, analysing, and interpreting information about a market (B)</p> Signup and view all the answers

What does the term 'niche market' refer to?

<p>A small, specialized segment within a larger market (D)</p> Signup and view all the answers

Which best describes primary research?

<p>The collection of original data through direct contact (D)</p> Signup and view all the answers

What is the main focus of a market-oriented business?

<p>To understand consumer wants before product development (D)</p> Signup and view all the answers

What does the term 'mass market' indicate?

<p>A very large number of sales of a product (D)</p> Signup and view all the answers

Which statement accurately describes customer relationships?

<p>Regular communication with customers to build loyalty (C)</p> Signup and view all the answers

What is a marketing budget?

<p>A plan outlining financial resources for marketing (C)</p> Signup and view all the answers

Flashcards

Need

A good or service essential for living.

Want

A good or service that people would like to have, but is not essential for living; unlimited.

Economic Problem: scarcity

Unlimited wants but limited resources to satisfy them; creating scarcity.

Factors of Production

Resources needed to produce goods or services (land, labor, capital, and enterprise).

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Scarcity

Lack of enough products to satisfy everyone's wants.

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Opportunity Cost

The value of the next best alternative given up when making a choice.

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Specialization

Focusing on doing what you're best at.

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Division of Labour

Breaking down tasks; each person does a part.

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Businesses

Combine factors of production to create goods/services.

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Added Value

Difference between selling price and costs of materials.

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Primary Sector

Extracts and uses natural resources (raw materials).

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Secondary Sector

Manufactures goods using raw materials.

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Tertiary Sector

Provides services to consumers and other sectors.

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De-industrialisation

Decline in importance of manufacturing.

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Mixed Economy

Economy with both public and private sectors.

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Capital

Money invested in a business.

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Entrepreneur

Person who starts and runs a business.

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Business Plan

Document outlining a business's goals and operations.

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Capital Employed

Total value of capital used by a business.

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Internal Growth

Business expansion within the existing operations.

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External Growth

A business expands by taking over or merging with another business.

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Takeover

One business buys another business, making it part of their own.

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Merger

Two businesses join together to form one larger business.

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Horizontal Integration

Merging or taking over businesses in the same industry, same stage of production

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Vertical Integration

Merging or taking over businesses in the same industry but different production stages.

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Conglomerate Integration

Merging or taking over businesses in different industries.

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Sole Trader

A business owned by a single person.

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Limited Liability

Shareholders' responsibility is limited to their investment.

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Unlimited Liability

Owners are personally responsible for all business debts.

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Partnership

Two or more people jointly own and operate a business.

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Partnership Agreement

A contract defining responsibilities and terms.

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Unincorporated business

A business where there is no legal separation between the business and owners.

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Incorporated business

A business that has a separate legal existence from its owners.

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Shareholders

The owners of a limited company.

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Private Limited Company

A company owned by shareholders, and cannot publicly sell shares.

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Public Limited Company

A company whose shares are traded publicly, on the stock exchange.

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AGM

Annual General Meeting, a legal requirement for all companies.

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Dividends

Payments to shareholders from company profits (after tax).

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Organizational Structure

The arrangement of management levels and responsibilities within a company.

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Organization Chart

A visual representation of an organization's structure.

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Hierarchy

Levels of management in a company, from top to bottom.

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Chain of Command

The path for instructions to flow from top management to lower levels.

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Span of Control

The number of subordinates directly reporting to a manager.

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Directors

High-level managers leading a department or division.

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Line Managers

Managers directly responsible for employees.

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Supervisors

Junior managers controlling a group of workers.

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Staff Managers

Support/advice providers to line managers.

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Delegation

Giving authority to subordinates to perform tasks.

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Leadership Styles

Different approaches to managing people and decisions.

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Autocratic Leadership

Manager-centric leadership; decisions made by the leader.

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Democratic Leadership

Involves employees in the decision-making process.

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Laissez-faire Leadership

Leaders set objectives; employees make own decisions.

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Trade Union

A group of employees working together for better rights.

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Recruitment

Finding potential employees for a company.

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Employee Selection

Choosing the best candidate for a role.

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Job Analysis

Detailed review of duties and responsibilities of a job.

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Job Description

Formal outline of a job's duties and expectations

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Return to shareholders

The reward for investing in a company.

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Franchise

A business using another's brand and methods.

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Joint Venture

Two or more businesses working together.

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Public Corporation

A business owned and controlled by the state.

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Business Objectives

A business's goals.

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Profit

Earning from business minus cost.

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Market Share

Percentage of total market sales held.

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Social Enterprise

Business with social goals and profits.

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Stakeholder

People interested in business performance.

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Motivation

Reason for employees' hard work.

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Wage

Payment for work, often weekly.

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Wage Rate

Pay per hour of work.

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Piece Rate

Pay per unit of output.

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Salary

Payment for work, usually monthly.

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Bonus

Extra payment for good performance.

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Commission

Payment linked to sales.

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Profit Sharing

Portion of company profits for employees.

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Job Satisfaction

Feeling good about your job.

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Job Rotation

Switching roles.

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Job Enrichment

Adding more responsibility to a job.

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Teamwork

Group work with allocated tasks.

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Training

Improving employee skills.

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Promotion

Advancement in a job or rank.

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Informal Communication

Casual communication using everyday language.

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Communication Barriers

Things that stop messages from being understood clearly.

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Marketing

Understanding and meeting customer needs profitably.

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Customer

Someone who buys goods or services.

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Customer Loyalty

Customers repeatedly buying from the same business.

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Customer Relationships

Building connections with customers to encourage loyalty.

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Market Share

Percentage of market sales held by one business.

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Consumer

Person buying for personal use.

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Mass Market

Large number of product sales.

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Niche Market

Small, specialized segment of a larger market.

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Market Segment

Identified group within a market with similar traits.

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Market Research

Gathering, analyzing, and interpreting market information.

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Product Orientated

Focuses on the product itself, not market needs.

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Market Orientated

Focuses on market research to meet consumer needs.

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Marketing Budget

Plan specifying marketing spending.

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Primary Research

Collecting original data directly from customers.

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Secondary Research

Using existing data.

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Questionnaire

Set of questions for gathering data.

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Online Survey

Survey completed online.

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Interview

Direct questioning of individuals.

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Focus Group

Group of representative consumers.

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Job Specification

A document listing requirements, qualifications, and expertise for a job.

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Internal Recruitment

Hiring an existing employee for a new position.

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External Recruitment

Hiring someone new to the company.

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Part-time employment

Usually 1-35 hours per week.

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Full-time employment

Typically 35+ hours per week.

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Induction Training

New employee introduction to company procedures and team.

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On-the-job training

Learning by watching and assisting experienced employees.

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Off-the-job training

Training away from the company, usually by specialists.

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Workforce planning

Forecasting the business's future staffing needs.

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Dismissal

Termination of employment, often against employee's will.

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Communication

Transferring a message from sender to receiver.

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Message

Information or instructions sent by the sender.

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Internal communication

Communication within an organization.

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External communication

Communication between an organization and others.

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Transmitter/sender

The person initiating the communication.

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Medium of communication

The method used to send a message.

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Receiver

The person who receives and interprets the message.

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Feedback

A response indicating understanding from the receiver.

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One-way communication

Communication without an expected response.

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Two-way communication

A communication that requires and expects a response.

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Formal communication

Communication through established channels using professional language.

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Study Notes

Business Terms and Definitions

  • A need: A good or service essential for living.
  • A want: A good or service that people would like to have, but is not essential. Wants are unlimited.
  • Economic problem: Unlimited wants but limited resources to produce the goods and services to satisfy those wants. This creates scarcity.
  • Factors of production: The resources needed to produce goods or services. These include land, labor, capital, and enterprise. They are in limited supply.
  • Scarcity: The lack of sufficient products to meet the total wants of the population.
  • Opportunity cost: The next best alternative given up by choosing another item.
  • Specialization: When people and businesses concentrate on what they are best at.
  • Division of labor: When the production process is split into different tasks, with each employee performing one task. It's a type of specialization.
  • Businesses: Businesses combine factors of production to make products that satisfy people's wants (goods and services).
  • Added value: The difference between the selling price and the cost of bought-in materials and components.

Sectors of Industry

  • Primary sector: Extracts and uses natural resources to produce raw materials.
  • Secondary sector: Manufactures goods using raw materials from the primary sector.
  • Tertiary sector: Provides services to consumers and other sectors.
  • De-industrialisation: A decline in the importance of the secondary sector of industry in a country.
  • Mixed economy: An economy that has both private and public sectors.
  • Capital: The money invested into a business by the owners.

Business Growth and Structure

  • Entrepreneur: A person who organizes, operates, and takes the risk for a new business venture.
  • Business plan: A document that contains business objectives, operations, finance, and owners of the new business.
  • Capital employed: The total value of capital used in the business.
  • Internal growth: When a business expands its existing operations.
  • External growth: When a business takes over or merges with another business.
  • Takeover/Acquisition: When one business buys another business.
  • Merger: When two businesses agree to join together to make one business.
  • Horizontal integration: When one business merges with another in the same industry, at the same stage of production.
  • Vertical integration: When one business merges with another in the same industry but at a different stage of production.
  • Conglomerate integration: When one business merges with or takes over a business in a different industry (known as diversification).

Business Ownership Types

  • Sole trader: A business owned by one person.
  • Limited liability: The liability of shareholders in a company is limited to the amount they have invested.
  • Unlimited liability: The owners of a business can be held responsible for the debts of the business. Their liability is not limited to the investment they made in the business.
  • Partnership: A form of business where two or more people jointly own a business.
  • Partnership agreement: The written, legal agreement between business partners.
  • Unincorporated business: A business that does not have a separate legal identity (sole traders and partnerships).
  • Incorporated business: A business that has separate legal status from its owners.
  • Shareholders: The owners of a limited company.
  • Private limited company: A business owned by shareholders but cannot sell shares to the public.
  • Public limited company: A business owned by shareholders that can sell shares to the public.
  • Annual General Meeting (AGM): A legal requirement for all companies. Shareholders attend to elect the board of directors.
  • Dividends: Payments made to shareholders from profits.
  • Franchise: A business based on using pre-existing brand names, logos, and methods of an existing successful business.
  • Joint venture: When two or more businesses start a new project together, sharing capital, risks, and profits.
  • Public corporation: A business owned and controlled by the state (government).

Business Objectives and Performance

  • Business objectives: The aims or targets a business works towards.
  • Profit: Total income (revenue) minus total costs.
  • Market share: The percentage of total market sales held by one brand or business.
  • Social enterprise: A social enterprise has social objectives as well as aiming to make a profit to reinvest back into the business.
  • Stakeholder: Any person or group with a direct interest in the performance and activities of a business.

Employee Compensation and Engagement

  • Motivation: The reason why employees want to work hard and be effective for the business.
  • Wage/Salary: Payment for work. Wage is usually paid weekly, salary monthly.
  • Piece rate: Payment for each unit of output.
  • Bonus: An additional amount of payment above basic pay as a reward.
  • Commission: Payment relating to the number of sales made.
  • Profit sharing: A system where a proportion of the company's profit is paid out to employees.
  • Job satisfaction: The enjoyment derived from feeling that one has done a good job.
  • Job rotation: Employees swap around doing specific tasks for a limited time.
  • Job enrichment: Adding tasks that require more skill and/or responsibility to a job.
  • Teamworking: Using groups of employees and allocating specific tasks and responsibilities to them.
  • Training: The process of improving employee skills.
  • Promotion: Advancement to a higher job/managerial level in an organisation.

Organisational Structure

  • Organisational structure: Levels of management and divisions of responsibilities.
  • Organisational chart: A diagram outlining the internal management structure.
  • Hierarchy: The levels of management in an organisation, from the highest to the lowest.
  • Chain of command: The structure in an organisation that allows instructions to be passed.
  • Span of control: The number of subordinates working directly under a manager.
  • Directors: Senior managers leading a department or division.
  • Line managers: Managers with direct responsibility over people in the hierarchy.
  • Supervisors: Junior managers who have direct control over employees.
  • Staff managers: Specialists who provide support to line managers.
  • Delegation: Giving subordinates the authority to perform tasks.
  • Leadership styles: Different approaches to dealing with people and making decisions, such as autocratic, democratic, or laissez-faire.
  • Autocratic leadership: The manager takes decisions and expects orders to be followed.
  • Democratic leadership: All employees are involved in decision-making.
  • Laissez-faire leadership: The manager makes broad objectives known, and employees make their own decisions.
  • Trade union: A group of employees who protect their interests.

Employment Processes

  • Recruitment: The process from identifying the need to employ someone to the point where applications arrive.
  • Employee selection: Evaluating job candidates and choosing the best fit.
  • Job analysis: Identifying and recording responsibilities and duties.
  • Job description: Outlining responsibilities and duties of a job.
  • Job specification: A document outlining the requirements for a job.
  • Internal recruitment: Filling vacancies with existing employees.
  • External recruitment: Filling vacancies with new employees.
  • Part-time employment: Jobs typically between 1 and 30-35 hours a week.
  • Full-time employment: Jobs typically 35 hours or more a week.
  • Induction training: Introduction to a new employee to the business's activities, customs, and procedures.
  • On-the-job training: Training at the workplace, learning by observing and assisting experienced employees.
  • Off-the-job training: Training away from the workplace, usually by specialized trainers.
  • Workforce planning: Establishing the number and skills of employees needed for the business's future.
  • Dismissal: The termination of employment.

Communication

  • Communication: The process of transferring a message from one person to another.
  • Message: The information being passed from sender to receiver.
  • Internal communication: Communication between members of the same organisation.
  • External communication: Communication between the organisation and other organisations/individuals.
  • Transmitter/sender: The person who starts the communication process.
  • Medium of communication: The method used to send the message.
  • Receiver: The person who receives the message.
  • Feedback: The receiver's response to the sender's message.
  • One-way communication: A message that does not call for a response.
  • Two-way communication: Communication where the receiver responds and there is a discussion.
  • Formal communication: Communication through established channels, using professional language.
  • Informal communication: Communication using everyday language, casually.
  • Communication barriers: Factors that prevent effective communication.

Marketing

  • Marketing: Identifying customer wants and satisfying them profitably.
  • Customer: A person, business, or organisation that buys goods or services.
  • Customer loyalty: When existing customers continually buy from the same business.
  • Customer relationships: Communicating with customers to encourage loyalty.
  • Market share: The percentage of total market sales held by one brand or business.
  • Consumer: Someone who buys products/services for personal use.
  • Mass market: A very large number of sales of a product.
  • Niche market: A small, specialized segment of a large market.
  • Market segment: An identifiable sub-group of a whole market with similar characteristics or preferences.

Market Research

  • Market research: Gathering, analyzing, and interpreting information about a market.
  • Product-oriented business: A business that focuses mainly on the product itself.
  • Market-oriented business: A business that conducts market research to understand customer wants before product development.
  • Marketing budget: A financial plan for marketing a product or product range.
  • Primary research: Collecting original data directly from customers.
  • Secondary research: Using existing data already collected by others.
  • Questionnaire: A series of questions used to collect data.
  • Online survey: A survey completed online by participants.
  • Interview: A one-on-one conversation used to collect data.
  • Focus group: A group discussion used to collect data on participants' opinions.
  • Sample: A group of people selected to represent the target market.
  • Random sample: Selecting participants randomly.
  • Quota sample: Selecting participants based on specific characteristics (e.g., age, gender).

Pricing Strategies

  • Cost-plus pricing: Cost of manufacturing plus profit.
  • Competitive pricing: Pricing in line with or just below competitors' prices.
  • Penetration pricing: Setting a lower price than competitors to enter a new market.
  • Price skimming: High initial price for a new product.
  • Promotional pricing: Very low price for a limited time.
  • Dynamic pricing: Changing prices based on demand, often used online.
  • Price elastic demand: Consumers sensitive to price changes.
  • Price inelastic demand: Consumers not sensitive to price changes.

Marketing Mix and Product Life Cycle

  • Marketing mix: All activities involved in marketing a product or service.
  • Unique selling point (USP): A special feature that differentiates a product from competitors.
  • Brand name: The unique name of a product.
  • Brand loyalty: Consumers choosing the same brand repeatedly.
  • Brand image: The identity and personality given to a product.
  • Packaging: The physical container or wrapping for a product.
  • Product life cycle: Stages a product goes through from introduction to decline.
  • Extension strategy: Keeping a product at the maturity stage of its life cycle and extending it.

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