Untitled Quiz

Functional conflict is a positive form of conflict that encourages creativity and brainstorming, leading to better solutions.
Dysfunctional conflict is a negative form of conflict where aggression and refusal to cooperate compromise tasks and impede progress.

Role Overload: Occurs when a team member takes on more work than they can handle, often willingly.
Role Conflict: Arises when multiple members desire the same role, frequently the leadership position.
Role Ambiguity: Results from unclear roles and responsibilities within a team.

Identifies problems, raising awareness.
Stimulates innovative thinking and problem-solving.
Enhances understanding of the problem.
Fosters collaboration, with a focus on cooperation rather than the problem itself.
Motivates individuals to contribute ideas and overcome apathy.

Stimulating Functional Conflict/Devil's Advocate: A technique to prevent groupthink by having a designated person challenge proposed plans to encourage creative thinking and consideration of alternative perspectives.
Negotiation: A two-party process involving communication and discussion to reach an agreement.
Smoothing: A temporary strategy where differences are ignored and focus shifts towards commonalities, potentially leading to a worsening conflict over time.
Forcing: A solution where someone with authority imposes their decision on subordinates. Often used in autocratic environments and may result in resentment.
Avoidance: Ignoring the conflict, pretending it doesn't exist, or delegating the issue to others. This can escalate the conflict.
Compromise: A democratic approach involving equal power dynamics where both parties make concessions, leading to a give-and-take scenario. While seemingly fair, it can lead to resentment if one party consistently gives in.

Change: Adapting to new policies, processes, or circumstances can trigger conflict.
Lack of Communication: Misunderstandings and misinterpretations can lead to disputes.
Inclusivity and Cultural Diversity: Differences in values, beliefs, and communication styles may cause friction.
Resource Allocation: Competition for limited resources can spark conflict.
Personalities and Emotions: Clashing personalities and emotional responses can contribute to conflict.
Values and Ethics: Differences in ethical principles and values create conflict.
Inner Conflict: Internal struggles with personal values, goals, or responsibilities can manifest in workplace conflicts.

Ability to Handle Change: Adapting to change and navigating its challenges.
Tolerance for Inclusivity and Cultural Diversity: Respecting diverse backgrounds, communication styles, and perspectives.
Communication Skills: Effective verbal and written communication for clear understanding and conflict resolution.
Strategic Thinking and Action: Proactively identifying potential conflicts and developing solutions.
Emotional Intelligence: Understanding and managing one's own emotions and those of others for empathy and conflict resolution.
Open Communication and Training: Fostering an open dialogue and providing resources for conflict resolution training.

Negotiation: Two parties work together to reach a compromise.
Conciliation: A third party facilitates the discussion without giving advice, ensuring both sides are heard.
Mediation: A third party guides the conversation and provides suggestions for resolving the conflict.
Arbitration: A third party makes a binding decision, removing the power from the conflicting parties.

Conciliation: A third party facilitates the discussion to ensure all points are considered.
Mediation: A third party offers advice and suggestions to help the parties reach a resolution.
Arbitration: A third party makes the final decision in a binding manner.
Con-arb process: A combined process involving both conciliation and arbitration, completed within a single day. This process is mandatory for specific issues like dismissals under probation or unfair labor practices under probation.

CCMA (Commission for Conciliation, Mediation, and Arbitration): Handles labor disputes and aims to prevent strikes.
WPF (Workplace Forums): Elected groups of workers representing employees in discussions with management on issues like merit increases, restructuring, and training.
Employer Organizations: Provide expert advice on industrial relations to employers, assisting with contracts, discipline, grievances, dispute resolution, and employment equity plans.
Trade Unions: Represent and advocate for the rights and interests of workers, negotiating with employers on various issues.