Untitled

Cloud Kicks aims to use AI to improve sales processes and customer support. Which combination of capabilities would best achieve this?

A sales manager is looking to enhance the quality of lead data in their CRM. Which of these processes will most directly help the team to accomplish this goal?

Predictive analytics, machine learning, natural language processing (NLP), and computer vision are BEST described as:

What is the MOST likely consequence of an organization neglecting data quality?

Which of the following is the BEST approach to mitigate bias and ensure fairness in AI applications?

Cloud Kicks is concerned about data quality when predicting customer purchases using Einstein Prediction Builder. What is the quickest way to assess their data quality?

A Salesforce administrator needs to create a field to capture the destination country for orders. Which field type is most suitable to ensure data quality and standardization?

Cloud Kicks aims to reduce the workload on its customer care agents by implementing a chatbot on its website to answer FAQs. Which AI field is MOST appropriate for this?

What should organizations prioritize to ensure data quality is sufficient for their AI initiatives?

What is a likely consequence of utilizing poor-quality data when developing AI applications?

What is the MOST significant benefit of using a diverse, balanced, and large dataset for training an AI model?

Cloud Kicks intends to use automated chat as its main support channel. Which Einstein feature is most appropriate for this?

Cloud Kicks is seeing low engagement with its latest email campaign. How can AI be used to improve customer email engagement?

In the context of AI, what is the primary function of Natural Language Processing (NLP)?

How does a data quality assessment primarily benefit businesses that are using AI?

Salesforce defines bias as classifying or marketing to individuals based on immutable traits. Which attribute exemplifies an immutable trait?

An organization is implementing AI models. Which data quality element is most crucial for ensuring the models' effectiveness?

A sales manager wants to use AI in Salesforce to improve their processes. Which application of AI would provide the most direct benefit to their sales process?

How do data quality and transparency contribute to addressing bias in generative AI?

In the context of data quality, what does 'data completeness' primarily ensure?

Cloud Kicks finds inconsistencies in how state and country values are recorded in their contact records. Which data quality dimension is most directly affected by this issue?

What distinguishes predictive AI from generative AI in terms of their fundamental output?

A business analyst checks for null values in attributes for a new AI use case. Which data quality component is the analyst primarily assessing?

Which of the following is most likely to be considered a sensitive variable that could introduce bias into an AI model?

Within Salesforce's Trusted AI Principles, what primary commitment does the Accountability principle emphasize?

How might skewed data inadvertently influence training data for AI models?

In what way might the reliance on AI in decision-making impact human intellect and critical thinking?

Which combination represents three standard AI applications frequently utilized within Customer Relationship Management (CRM) systems?

What role does transparency play in building trust and confidence in AI-driven CRM solutions?

Which action exemplifies Salesforce's Trusted AI Principle of Inclusivity?

Cloud Kicks is experiencing issues with data quality due to outdated information. Which type of record most likely contributes to this problem?

A consultant facilitates Consequence Scanning Workshops to ensure diverse datasets are used in AI model training. Which Salesforce Trusted AI Principle is being applied?

Within Salesforce's Trusted AI Principles, what is the primary emphasis of the principle of Responsibility?

What is the most accurate statement regarding the role of user consent within AI data privacy practices?

Which practice is most effective in safeguarding customer data privacy when using AI-powered applications?

What is the primary benefit of ensuring explainability in trusted AI systems?

Cloud Kicks aims to integrate AI into its CRM to improve business operations. What initial step should the company take to prepare its data for AI utilization?