Youthline Wellington
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How does Youthline Wellington aim to be an accessible service to all young people?

  • 24/7 Helpline through phone calls, texts, webchat messages, and emails (correct)
  • Strict age restrictions for accessing services
  • In-person counseling sessions only
  • Limited operating hours for the Helpline

    • What is the primary mode of communication for accessing the 24/7 Helpline at Youthline Wellington?

  • Social media posts and comments
  • Phone calls, texts, webchat messages, and emails (correct)
  • Video calls and conferences
  • Letters and postcards

    • What type of support does Youthline Wellington offer to young individuals?

  • Career counseling and job placement
  • Counselling, personalized guidance, and care (correct)
  • Financial assistance and scholarships
  • Physical fitness training

    • What is the main goal of Youthline Wellington's school visits, community visits, events, and expos?

    <p>Spreading awareness of mental health and well-being (C)</p> Signup and view all the answers

    What is the overarching vision of Youthline Wellington for the future?

    <p>Creating a future where every young person feels valued, supported, and empowered (C)</p> Signup and view all the answers

    What is the primary focus of Youthline Wellington's 24/7 Helpline?

    <p>Providing immediate support to anyone in crisis (C)</p> Signup and view all the answers

    What is the main aim of Youthline Wellington's school visits, community visits, events, and expos?

    <p>Spreading awareness of mental health and wellbeing (D)</p> Signup and view all the answers

    What is the primary mode of communication for accessing Youthline Wellington's 24/7 Helpline?

    <p>Phone calls, texts, webchat messages, and emails (C)</p> Signup and view all the answers

    What is the overarching goal of Youthline Wellington's diverse programmes?

    <p>Empowering young people (D)</p> Signup and view all the answers

    What does Youthline Wellington aim to nurture into all young hearts that contact their Helpline?

    <p>Resilience and confidence (B)</p> Signup and view all the answers

    What is the main focus of the Youth Development Programme at Youthline Wellington?

    <p>Empowering young people (B)</p> Signup and view all the answers

    What has featured as a large element of work for Youthline Wellington this year?

    <p>Recruitment (C)</p> Signup and view all the answers

    How many years of service is Youthline Wellington celebrating this year?

    <p>52 years (C)</p> Signup and view all the answers

    Who is the Manager at Youthline Wellington working 35 hours per week?

    <p>Vicki Beachen (B)</p> Signup and view all the answers

    Who resigned from the role of Education & Youth Development Coordinator on 10 February 2023?

    <p>Abbey Busch (A)</p> Signup and view all the answers

    Who commenced the role of Education & Youth Development Coordinator on 6 March 2023?

    <p>Lana Tovey (B)</p> Signup and view all the answers

    Who is the Crisis Response & Helpline Operations Coordinator at Youthline Wellington, reducing work hours from 20 to 10 hours per week on 10 April 2023?

    <p>Annelies Kuypers (B)</p> Signup and view all the answers

    How many hours did Youthline Wellington Helpline Counsellors contribute to the Helpline in 2023?

    <p>516.50 hours (A)</p> Signup and view all the answers

    How many Helpline counsellors moved up to solo status in 2023?

    <p>6 Helpline counsellors (B)</p> Signup and view all the answers

    How many young people participated in the 20-week Youth Development Programme in 2023?

    <p>38 young people (C)</p> Signup and view all the answers

    How many Mental Health Peer Support Programmes were delivered by Youthline Wellington in 2023?

    <p>5 Mental Health Peer Support Programmes (C)</p> Signup and view all the answers

    Who provided risk management training to current members despite no Intake in 2023?

    <p>Youthline Wellington's Youthline Training Coordinator (C)</p> Signup and view all the answers

    How many organizations had attendees at the Ongoing Education Programme workshop delivered by Youthline Wellington in 2023?

    <p>At least 2 different organizations (A)</p> Signup and view all the answers

    Who is the current Education and Youth Development Coordinator at Youthline Wellington?

    <p>Lana Tovey (D)</p> Signup and view all the answers

    Who has been instrumental in implementing changes required for Helpline volunteers at Youthline Wellington?

    <p>Annelies Kuypers (C)</p> Signup and view all the answers

    Who has taken over the role of Office Administrator and Volunteer Coordinator at Youthline Wellington?

    <p>Emma Croxson-Page (A)</p> Signup and view all the answers

    Who is the current supervisor who has taken on the role of Training Coordinator at Youthline Wellington?

    <p>Tui Davies (C)</p> Signup and view all the answers

    What is the length of time Vicki Beachen has been with Youthline Wellington?

    <p>18 years (A)</p> Signup and view all the answers

    In 2023, Youthline Wellington celebrates how many years of providing Helpline Counselling and youth development services?

    <p>52 years (C)</p> Signup and view all the answers

    What is the primary focus of the Mental Health Peer Support Programs at Youthline Wellington?

    <p>Providing understanding and support to those facing similar struggles (C)</p> Signup and view all the answers

    What is the source of funding for Youthline Wellington's vital services?

    <p>Generosity of partners, funders, and supporters in the community (B)</p> Signup and view all the answers

    What has the National Executive committed to focusing on for the benefit of young people at Youthline Wellington?

    <p>Improving the Helpline and providing services for young people faltering through post-pandemic uncertainty (A)</p> Signup and view all the answers

    What is the purpose of the Training Programmes at Youthline Wellington?

    <p>To offer invaluable training to volunteers and staff (C)</p> Signup and view all the answers

    What is the role of the National Steering Group at Youthline Wellington?

    <p>Discussing a Memorandum of Understanding (MoU) and signing it off (B)</p> Signup and view all the answers

    What is the main commitment of Youthline Wellington towards empowering young people?

    <p>Equipping young people, volunteers, and staff with vital life skills and self-belief (B)</p> Signup and view all the answers

    In which year was Youthline founded?

    <p>1970 (A)</p> Signup and view all the answers

    Who founded Youthline?

    <p>Father Felix Cornelius Donnelly (C)</p> Signup and view all the answers

    What is the role of Vicki Beachen at Youthline Wellington?

    <p>Office Administrator and Volunteer Coordinator (B)</p> Signup and view all the answers

    What is the primary focus of the Mental Health Peer Support Programs at Youthline Wellington?

    <p>Providing peer support for mental health challenges (C)</p> Signup and view all the answers

    Recruitment was not a significant part of the author's work this year.

    <p>False (B)</p> Signup and view all the answers

    Youthline Wellington is celebrating 52 years of service this year.

    <p>True (A)</p> Signup and view all the answers

    Vicki Beachen works 40 hours per week as the Manager of Youthline Wellington.

    <p>False (B)</p> Signup and view all the answers

    True or false: Youthline Wellington offers a 24/7 Helpline service through phone calls, texts, webchat messages, and emails

    <p>True (A)</p> Signup and view all the answers

    True or false: Youthline Wellington aims to empower young people by providing essential life skills and offering life-changing support

    <p>True (A)</p> Signup and view all the answers

    True or false: Youthline Wellington's diverse programmes include the Mental Health Peer Support Programme

    <p>True (A)</p> Signup and view all the answers

    True or false: Youthline Wellington's primary mode of communication for accessing their 24/7 Helpline is through mail correspondence

    <p>False (B)</p> Signup and view all the answers

    Charmaine Ross is the Chairperson of Youthline Wellington.

    <p>True (A)</p> Signup and view all the answers

    Youthline Wellington's Training Programmes are solely guided by paid staff.

    <p>False (B)</p> Signup and view all the answers

    Youthline Wellington is a for-profit organization.

    <p>False (B)</p> Signup and view all the answers

    The National Steering Group has discussed a Memorandum of Understanding (MoU) set to be signed off in January 2024.

    <p>False (B)</p> Signup and view all the answers

    Youthline Wellington's primary mode of communication for accessing the 24/7 Helpline is through social media platforms.

    <p>False (B)</p> Signup and view all the answers

    Youthline Wellington aims to nurture self-belief and vital life skills in young people.

    <p>True (A)</p> Signup and view all the answers

    Youthline Wellington has received funding support from Ignite for marketing and promotion.

    <p>True (A)</p> Signup and view all the answers

    The National Executive at Youthline Wellington is committed to improving the Helpline and providing services for young people faltering through post-pandemic uncertainty.

    <p>True (A)</p> Signup and view all the answers

    Youthline Wellington's Mental Health Peer Support Programs only offer understanding to those facing similar struggles.

    <p>False (B)</p> Signup and view all the answers

    Youthline Wellington has met with the National Steering Group five times in 2023.

    <p>False (B)</p> Signup and view all the answers

    Youthline Wellington's Personal Development Programme is not a part of its diverse programs.

    <p>False (B)</p> Signup and view all the answers

    Youthline Wellington relies on the generosity of partners, funders, and supporters in the community to continue vital services.

    <p>True (A)</p> Signup and view all the answers

    Vicki Beachen has been with Youthline Wellington for 18 years

    <p>True (A)</p> Signup and view all the answers

    Lana Tovey succeeded Abbey Busch as the education and youth development coordinator

    <p>True (A)</p> Signup and view all the answers

    Emma Croxson-Page took over from Lisa Louw as the Office Administrator and Volunteer Coordinator

    <p>True (A)</p> Signup and view all the answers

    Annelies Kuypers has been instrumental in implementing changes required for Helpline volunteers

    <p>True (A)</p> Signup and view all the answers

    Tui Davies has taken on the role of Training Coordinator at Youthline Wellington

    <p>True (A)</p> Signup and view all the answers

    Youthline Wellington celebrates 52 years of providing Helpline Counselling and youth development services in 2023

    <p>True (A)</p> Signup and view all the answers

    Youthline Wellington has raised significant funds through their Digital Appeal and movie fundraiser

    <p>True (A)</p> Signup and view all the answers

    AV Funding Youth contributed $9,565 to Youthline Wellington through their Charity Dinner Dance fundraisers

    <p>True (A)</p> Signup and view all the answers

    The Youth Development Programme at Youthline Wellington has engaged young people from 14 different schools

    <p>True (A)</p> Signup and view all the answers

    Youthline Wellington has collaborated with various organizations and businesses, participated in events and expos, and worked with community groups and schools in delivering workshops and programs

    <p>True (A)</p> Signup and view all the answers

    Youthline Wellington expresses gratitude to all volunteers who contribute to the organization's operations

    <p>True (A)</p> Signup and view all the answers

    Governance members are recruiting individuals with past or present Helpline experience for a Strategic Plan review

    <p>True (A)</p> Signup and view all the answers

    Did 50% of the attendance at a cross-centre webchat training in September consist of Youthline Wellington members?

    <p>True (A)</p> Signup and view all the answers

    Did 6 Helpline counsellors move up to solo status, including phone, text, and webchat counseling in 2023?

    <p>True (A)</p> Signup and view all the answers

    Did Youthline Wellington deliver 1 Ongoing Education Programme workshop with attendees from at least 2 different organizations and 13 individuals?

    <p>True (A)</p> Signup and view all the answers

    Did 30 individuals opt into the Extension Option to earn their full Level 3 Certificate in Youth Work during the 20-week Youth Development Programme?

    <p>True (A)</p> Signup and view all the answers

    Was the Youthline Wellington's Youthline Training Coordinator able to provide risk management training to current members despite no Intake this year?

    <p>True (A)</p> Signup and view all the answers

    Did 5 Mental Health Peer Support Programmes connect with approximately 36 young people in 2023?

    <p>True (A)</p> Signup and view all the answers

    Did Youthline Wellington's Manager, Vicki Beachen, acknowledge her role in accessing and accounting for funding and managing relationships with potential funders and supporters?

    <p>True (A)</p> Signup and view all the answers

    Did the Recruitment of a Wellbeing Coordinator become an important development to support mental health and wellbeing for rangatahi at Youthline Wellington?

    <p>True (A)</p> Signup and view all the answers

    Did 38 young people participate in the 20-week Youth Development Programme in 2023?

    <p>True (A)</p> Signup and view all the answers

    Was the programme well received at an Intermediate school and has opened doors for future deliveries at Intermediate schools?

    <p>True (A)</p> Signup and view all the answers

    Did the Youth Development Programme groups run youth events focused on Mental Health Awareness and Youth Life Skills and Safety?

    <p>True (A)</p> Signup and view all the answers

    Did the Youthline Wellington Helpline Counsellors contribute 516.50 hours to the Helpline and undertake 191 shifts in 2023?

    <p>True (A)</p> Signup and view all the answers

    Study Notes

    Youthline Wellington Annual Report 2023

    • The organization aims to equip young people, volunteers, and staff with vital life skills and self-belief to transform lives and foster resilience.
    • Programs like the Personal Development Programme and Training Programmes are guided by compassionate volunteers and staff to offer invaluable training to other volunteers and staff.
    • Mental Health Peer Support Programs offer invaluable understanding and support to those facing similar struggles.
    • Youthline Wellington is a registered charity relying on the generosity of partners, funders, and supporters in the community to continue vital services.
    • The organization is committed to empowering young people, transforming their futures, and nurturing their resilience.
    • The Chairperson, Charmaine Ross, highlights the 53rd year of operations and the organization's financial situation, fundraising efforts, and strategic planning.
    • Funding has been readily sourced, and the financial situation is looking promising, supported by fundraising efforts and a project for marketing and promotion for volunteer recruitment.
    • The organization received support from Ignite for marketing and promotion and access to Kate Smith for a strategic plan review.
    • Post-pandemic, the organization is working on a way forward considering challenges like post-traumatic shock, exhaustion, mistrust, and uncertainty.
    • The National Steering Group has met three times in 2023 and discussed a Memorandum of Understanding (MoU), which is set to be signed off in March/April 2024.
    • The National Executive has committed to working together in the interests of young people, with a focus on improving the Helpline and providing services for young people faltering through post-pandemic uncertainty.
    • Each independent and autonomous Youthline puts significant resources into volunteer recruitment, training, development, and triage, with possibilities for future cooperative work.

    Youthline Wellington Annual Report 2023

    • Lack of applications for Helpline Counsellor Intake despite a large number of expressions of interest due to changing volunteering landscape and community challenges.
    • Youthline Wellington's Youthline Training Coordinator provided risk management training to current members despite no Intake this year.
    • 50% of the attendance at a cross-centre webchat training in September was made up of Youthline Wellington members.
    • Youthline Wellington Helpline Counsellors contributed 516.50 hours to the Helpline and undertook 191 shifts in 2023.
    • 6 Helpline counsellors moved up to solo status, including phone, text, and webchat counseling.
    • Youthline Wellington delivered 1 Ongoing Education Programme workshop with attendees from at least 2 different organizations and 13 individuals.
    • 38 young people participated in the 20-week Youth Development Programme, with 30 opting into the Extension Option to earn their full Level 3 Certificate in Youth Work.
    • Youth Development Programme groups ran youth events focused on Mental Health Awareness and Youth Life Skills and Safety.
    • 5 Mental Health Peer Support Programmes were delivered, connecting with approximately 36 young people.
    • The programme was well received at an Intermediate school and has opened doors for future deliveries at Intermediate schools.
    • The Youthline Wellington Manager, Vicki Beachen, acknowledges her role in accessing and accounting for funding and managing relationships with potential funders and supporters.
    • The past year has been challenging for staff and volunteers, with tiredness, anxiety, and uncertainty noted, and sickness impacting the organization. The recruitment of a Wellbeing Coordinator has been an important development to support mental health and wellbeing for rangatahi.

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    Youthline Wellington Annual Report 2023 PDF

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    Test your knowledge about Youthline Wellington and its impact on the youth community in the greater Wellington Region. Learn about the support and empowerment provided to young individuals, and the essential life skills and life-changing support offered by Youthline Wellington.

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