YogaSix Training Flashcards

Questions and Answers

What should you do when first timers are coming into the studio? (Select all that apply)

Personally introduce new students to the instructor (correct)

Follow-up with them after class and ask how things went (correct)

Write their name on the white board (correct)

Greet them by name (correct)

Good customer service before and after classes includes: (Select all that apply)

Showing gratitude for every person who comes in for a class (correct)

Standing when greeting or checking in students (correct)

Offering lavender towels at the end of class (correct)

Greeting students by name when possible (correct)

Why is it important to get to know the clients?

It helps to understand their goals and what they are looking for in their yoga practice.

Key questions to ask new prospects include: Of all the things in the world, why _____?

yoga Signup and view all the answers

What is the unlimited single studio membership?

It allows you to go to an unlimited number of classes each month and costs $126. Signup and view all the answers

What is the 8x membership?

It is perfect for students who see themselves taking 2 classes a week and costs $109. Signup and view all the answers

What is the 4x membership?

It's for students who see themselves coming in once a week and costs $69. Signup and view all the answers

What membership is most valuable for someone who sees themselves coming in for classes 2-3 times a week?

The unlimited single studio membership. Signup and view all the answers

How much does the unlimited membership cost?

$126. Signup and view all the answers

If someone comes to class 3 times a week, how much value will they get from an unlimited membership?

About $11 per class. Signup and view all the answers

How much does the 8x membership cost?

$109. Signup and view all the answers

How might you sell someone on the unlimited membership if they are coming into class 2-3 times a week?

You'd be saving a lot of money considering a single class costs $22. Signup and view all the answers

How much does the 4x membership cost?

$69. Signup and view all the answers

What membership would you recommend for students who want to come in once a week?

The 4x membership. Signup and view all the answers

Which membership would you suggest for students who see themselves coming in 2 times a week?

The 8x membership. Signup and view all the answers

How would you sell the 8x studio membership?

A single class costs about $14 versus $22 for a drop-in class. Signup and view all the answers

How would you sell the 4x studio membership?

A single class costs about $17 versus $22 for a drop-in class. Signup and view all the answers

How should you answer the phone?

"Hi, this is Camille at YogaSix, how may I help you?" Signup and view all the answers

Describe Y6 Hot.

It's a yoga class held in a heated room, ranging from 100-105 degrees. Signup and view all the answers

Study Notes

First Impressions

Greet first-time students by name to establish a personal connection.
Write their names on the whiteboard, allowing for easy recognition during class.
Personally introduce new students to the instructor, creating a welcoming environment.
Follow up after class to ask about their experience, showing care and interest.

Customer Service Essentials

Always greet students by name, enhancing their experience.
Stand while greeting or checking in to convey attentiveness.
Offer lavender towels at the end of class for a thoughtful touch.
Show gratitude to every student who enters the studio to build a positive community.

Client Relationships

Understanding client goals and preferences helps tailor their yoga experience.
Personalized service enhances the value of the YogaSix experience for each student.

Key Prospect Questions

Inquire why they chose yoga among other activities.
Ask what they hope to gain from their practice.
Determine how long they've been considering yoga.
Find out how frequently they plan to attend classes.

Membership Options

Unlimited Single Studio Membership:
- Price: $126, allowing unlimited access to classes each month.
- Ideal for students attending 2-3 classes per week, maximizing value.
8x Membership:
- Cost: $109, suitable for students attending around 2 classes per week.
- Flexibility in scheduling classes throughout the month.
4x Membership:
- Price: $69, perfect for students planning to attend once a week.
- Allows class scheduling at any time within the month.

Value Calculations

Unlimited membership equates to approximately $11 per class when attending 3 times a week and about $16 when attending 2 times a week.
Single class cost is $22; the unlimited membership offers savings for more frequent attendees.

Membership Recommendations

For students attending once a week, recommend the 4x membership.
For those expecting to attend twice a week, suggest the 8x membership.

Selling Strategies

Highlight that the 8x membership reduces the per-class cost to around $14.
Promote the 4x membership, lowering the cost to about $17 per class.

Communication Best Practices

When answering the phone, introduce yourself and the studio with a friendly greeting: "Hi, this is Camille at YogaSix, how may I help you?"

Class Overview: Y6 Hot

Suitable for all levels, providing structure through a consistent series of postures.
Beginners gain confidence, while seasoned practitioners track their progress.
Classes held in a heated room (100-105 degrees) to enhance muscle warmth, blood flow, and reduce injury risk.
Appeals to working professionals and those seeking a more intense workout experience.

Studying That Suits You

Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

Description

Test your knowledge on best practices for welcoming new students at YogaSix. This quiz focuses on customer service techniques before and after classes, ensuring a positive experience for all attendees. Perfect for instructors and staff looking to enhance their skills.