Questions and Answers
What should you do when first timers are coming into the studio? (Select all that apply)
Good customer service before and after classes includes: (Select all that apply)
Why is it important to get to know the clients?
It helps to understand their goals and what they are looking for in their yoga practice.
Key questions to ask new prospects include: Of all the things in the world, why _____?
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What is the unlimited single studio membership?
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What is the 8x membership?
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What is the 4x membership?
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What membership is most valuable for someone who sees themselves coming in for classes 2-3 times a week?
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How much does the unlimited membership cost?
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If someone comes to class 3 times a week, how much value will they get from an unlimited membership?
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How much does the 8x membership cost?
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How might you sell someone on the unlimited membership if they are coming into class 2-3 times a week?
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How much does the 4x membership cost?
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What membership would you recommend for students who want to come in once a week?
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Which membership would you suggest for students who see themselves coming in 2 times a week?
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How would you sell the 8x studio membership?
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How would you sell the 4x studio membership?
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How should you answer the phone?
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Describe Y6 Hot.
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Study Notes
First Impressions
- Greet first-time students by name to establish a personal connection.
- Write their names on the whiteboard, allowing for easy recognition during class.
- Personally introduce new students to the instructor, creating a welcoming environment.
- Follow up after class to ask about their experience, showing care and interest.
Customer Service Essentials
- Always greet students by name, enhancing their experience.
- Stand while greeting or checking in to convey attentiveness.
- Offer lavender towels at the end of class for a thoughtful touch.
- Show gratitude to every student who enters the studio to build a positive community.
Client Relationships
- Understanding client goals and preferences helps tailor their yoga experience.
- Personalized service enhances the value of the YogaSix experience for each student.
Key Prospect Questions
- Inquire why they chose yoga among other activities.
- Ask what they hope to gain from their practice.
- Determine how long they've been considering yoga.
- Find out how frequently they plan to attend classes.
Membership Options
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Unlimited Single Studio Membership:
- Price: $126, allowing unlimited access to classes each month.
- Ideal for students attending 2-3 classes per week, maximizing value.
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8x Membership:
- Cost: $109, suitable for students attending around 2 classes per week.
- Flexibility in scheduling classes throughout the month.
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4x Membership:
- Price: $69, perfect for students planning to attend once a week.
- Allows class scheduling at any time within the month.
Value Calculations
- Unlimited membership equates to approximately $11 per class when attending 3 times a week and about $16 when attending 2 times a week.
- Single class cost is $22; the unlimited membership offers savings for more frequent attendees.
Membership Recommendations
- For students attending once a week, recommend the 4x membership.
- For those expecting to attend twice a week, suggest the 8x membership.
Selling Strategies
- Highlight that the 8x membership reduces the per-class cost to around $14.
- Promote the 4x membership, lowering the cost to about $17 per class.
Communication Best Practices
- When answering the phone, introduce yourself and the studio with a friendly greeting: "Hi, this is Camille at YogaSix, how may I help you?"
Class Overview: Y6 Hot
- Suitable for all levels, providing structure through a consistent series of postures.
- Beginners gain confidence, while seasoned practitioners track their progress.
- Classes held in a heated room (100-105 degrees) to enhance muscle warmth, blood flow, and reduce injury risk.
- Appeals to working professionals and those seeking a more intense workout experience.
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Description
Test your knowledge on best practices for welcoming new students at YogaSix. This quiz focuses on customer service techniques before and after classes, ensuring a positive experience for all attendees. Perfect for instructors and staff looking to enhance their skills.