Untitled Quiz

NURS 1511 Week 2 Lecture 1

• Knowing the "Self" in Relational Practice is the focus of this lecture and chapter 3
• Balzer-Riley Learning Outcomes:
  • Recognize self-assessment importance for communication skills development
  • Identify personal strengths and apply them to communication
  • Understand and assess emotional intelligence competencies
  • Describe strategies to improve emotional intelligence
  • Identify and assess conflict management styles, adapt them
  • Apply self-awareness to enhance assertive and caring communication skills
  • Understand and apply SMART goals for personal and professional development

Self-Assessment as a Starting Point for Building Communication Skills

• Use quality tools to assess natural talents, attributes, and life skills to grow communication skills
• Assess: Strengths, Emotional Intelligence, Conflict Management Style

Identifying Personal Strengths

• Tools for measuring strengths: Clifton Strengths-Finder, Values in Action (VIA) inventory of strengths
• A strength begins with a talent, defined as the ability for near-perfect consistent performance
• Identifying and focusing on strengths balances the negative aspects of psychology

Strengths and Communication Skills

• Identify and use your top talents and strengths
• Enhance self-awareness and discover new ways to apply your strengths
• Appreciate unique qualities to gain confidence
• Appreciate talents as strengths to feel excitement about your potential
• Improve discernment to focus on activities in line with your strengths
• Enhance career and life clarity

Emotional Intelligence

• Affects how we manage behavior and achieve positive results
• Personal competence includes self-awareness and self-management
• Social competence includes social awareness and relationship management
• Nurses need high emotional intelligence for:
  • Workplace functioning
  • Quality patient-centered care
  • Communication in therapeutic relationships
  • Compassionate care
  • Teamwork and collaboration

Why Does Emotional Intelligence Matter?

• Importance of Self-Reflection
• Emotionally Intelligent Nurse
• Professionalism and Critical Thinking

Test Your Emotional Intelligence

• A QR code is provided to take a test to access emotional intelligence.

Improving Your Emotional Intelligence

• Components of Emotional Intelligence:
  • Self-Awareness
  • Self-Management
  • Social Awareness
  • Relationship Management

Conflict Management

• Defined as a disagreement in values or beliefs, potentially causing harm
• Also considered a catalyst for change
• Can stimulate either detrimental or beneficial effects

Modes of Conflict Management

• Two basic dimensions: Assertiveness and Cooperativeness
• Assertiveness is the degree to which one satisfies their own concerns.
• Cooperativeness is the degree to which one tries to meet the concerns of the other person
• Conflict Management Modes include: Competing, Collaborating, Compromising, Avoiding, and Accommodating

Self-Understanding

• Key to Building Caring Communication Skills
• Communication is the heart of healthcare
• Using self-assessments helps build a strong foundation for building communication skills

What Is Your Learning Style?

• Identify your learning needs and develop fulfillment strategies
• VARK Learning Preference tool
• Copyright English Version (version 3) held by VARK Learn Limited, Christchurch, New Zealand

VARK Modalities

• Visual: Maps, diagrams, charts
• Aural/Auditory: Lectures, group discussions, radio. email, speaking
• Read/Write: Text-based input, reading and writing, manuals, reports, essays, PowerPoint.
• Kinesthetic: Demonstrations, simulations, videos, case studies, practice

Why is Knowing Your Learning Style Important?

• Understanding what works best for you
• Adapting your educational experiences
• Choosing learning methods that best suit learning preference

Developing a Learning Plan

• This will help you achieve success in the BSCN program.
• A requirement for a CNO RN license.
• Steps:
  • Identify gaps in your practice
  • Develop learning goals
  • Link goals to CNO's Code of Conduct
  • Identify and complete learning activities

Guest Speaker, Holly Maki, from Student Health & Wellness

• Introduction to mindfulness
• Text anxiety

NURS 1511 Week 3 Lecture 1

• Becoming "Other" Oriented, Reflection and Reflexivity are covered.
• Learning Objectives:
  • Key components of relational inquiry
  • Relational inquiry approach fostering knowledge development
  • Importance of inquiry in delivering safe and effective nursing care
  • Interconnections between patient/family well-being, nurse well-being, and the overall health care system
  • Relational perspectives on people, families, and communities

What is Relational Inquiry?

• A skilled and thoughtful approach that involves:
  • Relational orientation
  • Comprehensive knowledge base
  • Advanced inquiry, observational, and analytical skills
  • Strong clinical skills (e.g., judgment, decision-making, competencies)
  • Particular ways of being

Inquiring Actions

• Asking questions of others
• Asking questions of yourself about how your own behavior affects others

Knowledge & Knowing

• Challenges traditional views of knowledge
• Uses a pragmatic approach – focuses on the usefulness of knowledge
• Knowledge is fallible and requires continual examination
• Knowing is an inquiry process at the point of care
• Encourages a purposeful, ongoing evaluation of knowledge

Confidence & Knowledge

• Knowledge does not equal confidence
• Confidence does not come from knowing it all
• Inquiring is key to safe and responsive practice
• Expert knowledge can hinder critical questioning
• Confidence in nursing comes from asking questions, not knowing everything

Developing a Nursing Standpoint

• Nursing knowledge makes a difference to patient, nurse, and system well-being
• Nurses can feel devalued in healthcare systems
• Biomedical knowledge often overshadows nursing knowledge
• A nursing standpoint focuses on more than disease treatment
• Combining nursing and biomedical knowledge leads to better care

Nursing in Contemporary Health Care Settings

• Often works between own values and others' values, competing interests, and obligations
• Nurses need high emotional intelligence
• Includes many forms of assessment tools.

How to Support Well-Being (3 Interrelated Components of the Holistic Support Approach)

• Patient / Family well-being
• System well-being
• Nurse well-being

Reflection & Reflexivity

• Learning Objectives:
  • Why reflection is essential for effective nursing
  • Difference between reflection in action and reflection on action
  • Apply reflective questioning to your practice
  • Key differences between novice and expert nurses
  • Examine underlying assumptions in your nursing practice
  • Elements of effective, artful nursing practice

Reflection in Action vs. on Action

• Reflection in action: Thinking ahead, analyzing, experiencing, critically responding
• Reflection on action: Thinking through subsequent situations, discussion, reflective journaling

Gibb's Reflective Cycle Model

• Step 1: Description
• Step 2: Feelings
• Step 3: Evaluation
• Step 4: Analysis
• Step 5: Conclusion
• Step 6: Action plan

Reflection: The 5Ws

• What: What are you relating to?
• Who: Who are you relating to?
• When: When are you relating?
• Why: Why are you relating?
• Where: Where are you relating?

CNO: How to Become a Reflective Practitioner

• Process of considering and critically questioning assumptions and values
• Being aware of own interests, motivations, power, privilege, and biases
• Considering the impact these may have on client relationships
• Othering

Reflection vs. Reflexivity

• Reflection: Looking back on past experiences

Othering

• Process identifying different from our mainstream experiences

Reflective Practice

• Continuously learning from experience

NURS 1511 Week 3 Lecture 2

• Learning Outcomes
  • Define communication (with 5 levels)
  • Describe human communication as a transaction
  • Describe the role of communication in the nurse-client relationship
  • Identify relational practice competencies
  • Describe the influence of verbal and nonverbal language
  • Understand perception and its influence on communication.
  • Understand communication concepts of mutual relationships
  • Identify the need for mutual problem-solving (to engage clients)
  • Explain the importance of interprofessional collaboration within the nursing process

The Importance of Communication in Nursing

• Effective communication in professional relationships requires skill, knowledge, motivation, self-awareness, and critical thinking
• Reflections on communication styles
• Misunderstandings in health care can have many serious consequences

Why Does Effective Communication Matter?

• Effective patient education
• Improved patient understanding and care
• Fosters trust and therapeutic relationships
• Reduces misunderstandings and errors
• Builds trust with clients/families

What is Your Communication Style?

• A process by which information is exchanged between individuals
• Two-way exchange (Verbal and nonverbal)

Effective Communication in Healthcare

• Nurses must be understood and understanding of clients
• Interprofessional Collaboration
• Improvements in outcomes due to effective interprofessional communication improving employability, relationships and overall health

Developing Communication Skills

• Self-assessment is required
• Skill, knowledge, self-awareness, practice, and reflection are required.
• Critical thinking is required

Levels of Communication

• Intrapersonal, Transpersonal, Interpersonal, and Public
• Understanding of levels of communication improves understanding in the professional setting

Transactional Model of Communication

• Communication as a process in which communicators generate social realities
• We communicate to exchange information, create relationships, form alliances, shape self-concept, and build community

Elements of Communication Process

• Sender is responsible for encoding the information
• Receiver must understand the message
• Using appropriate channels are key

Message

• Content being communicated (verbal, written or nonverbal)
• Unintentional or intended

Channel

• The method of exchanging/sending the message to the recipient.
• Critical to sending a message effectively
• Direct communication is best, but other choices can also be used (e.g., telephones, social media)

Noise

• Interferences in communication
• Physiologic, psychological, environmental, semantic
• Understanding sources of interference is critical

Nurses Responsibility as a Sender

• Recognize individual differences in age, education, cognitive ability, culture, and professional knowledge
• Individualize each message to the recipient.

Effective Communication

• Two-way exchange of information among clients and healthcare providers.
• Key to clarifying expectations and responsibilities for all parties
• Clear, concise, concrete, complete, and courteous communication.

Ineffective Communication

• Communication problems occur when there are failures in one or more categories (e.g., the system, transmission, channels or reception)
• Key Barriers/Categories include:
  • Verbal and nonverbal categories (e.g. Denotative/connotative meaning, bypassing, congruence/discrepancies)
  • Cultural considerations

Proxemics in Nursing

• Includes spatial zones: Intimate, Personal, Social, and Public
• Cultural sensitivity is key in physical and emotional interactions

Avoiding Miscommunication

• Importance to avoid to maintain positive communication

Mutuality in Nurse-Client Relationships

• Trusting clients (who know their own stories)
• Mutuality as a balanced relationship
• Key Concepts: Empathy, equality, and interdependency

Enhancing Mutuality in Practice

• Use a mnemonic (OARS): Open-ended questions, affirming, reflecting, and summarizing
• Ongoing knowledge-sharing

Interprofessional Communication

• Important for effective care
• Potential for communication errors

Core Competencies for Collaborative Practice

• Mutual respect, shared values
• Interprofessional communication
• Relationship-building
• Client-centered care

Developing Communication Skills

• Importance of self-assessment, practice, and reflection in communication skills development
• Being comfortable with the possibility of discomfort when initiating change.

Levels of Communication

• Understanding the different levels of communication is crucial for a successful relationship-based approach
• Intrapersonal, transpersonal, interpersonal, and public interactions

Additional Notes

• The provided documents contain lecture notes for a course on nursing, emphasizing the importance of communication skills, cultural awareness, and ethical decision-making in various healthcare situations.
• These notes cover numerous topics and strategies related to improving communication and care techniques.
• The information included in the supplemental documents is focused on using these practical approaches rather than theoretical frameworks in healthcare settings.