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Questions and Answers
What is the purpose of an informative speech?
What is the purpose of an informative speech?
To answer basic questions: what, how, why.
What is a thesis statement and where in the essay is it usually placed?
What is a thesis statement and where in the essay is it usually placed?
The thesis statement is the main point of the essay and is typically placed at the beginning of the paper.
Idea mapping is a technique that visually represents connections between different ideas.
Idea mapping is a technique that visually represents connections between different ideas.
True
Formal outlines are less structured than scratch outlines and focus on main points rather than full sentences.
Formal outlines are less structured than scratch outlines and focus on main points rather than full sentences.
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A memorized speech is generally considered the most effective type of speech.
A memorized speech is generally considered the most effective type of speech.
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What are three key aspects of a successful interview?
What are three key aspects of a successful interview?
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Why are open-ended questions valuable in interviews?
Why are open-ended questions valuable in interviews?
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What is the purpose of organizational communication?
What is the purpose of organizational communication?
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Which of the following are examples of informal communication in an organization? (Select all that apply)
Which of the following are examples of informal communication in an organization? (Select all that apply)
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The letterhead of a business letter typically includes the sender's name, address, contact details, and company logo.
The letterhead of a business letter typically includes the sender's name, address, contact details, and company logo.
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In a full block format business letter, all elements are aligned to the right margin.
In a full block format business letter, all elements are aligned to the right margin.
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What are three key components of a memorandum?
What are three key components of a memorandum?
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Study Notes
Academic Writing
- Essays express personal viewpoints on topics, explaining or proving points.
- Pre-writing Stage: Developing a concept involves identifying the audience, purpose, and topic.
- Gathering Materials: The first resource should be the writer themselves.
- Developing a Plan: Idea mapping, storyboarding, or formal outlines are various methods.
- Idea Mapping: Uses visuals to connect ideas and their relationships.
- Story Mapping: Ideas placed on index cards to organize.
- Formal Outline: Logic and structure for the paper.
- Sentence Outline: Complete sentences arranging the paper's structure.
- Paragraph Outline: More formal, with each paragraph having a topic sentence, supporting details, and a conclusion.
Writing Stage
- Writing Stage is a guide, not rigid rules.
- First draft includes the thesis statement.
- Support claims with research data.
- Outline or plan is not a strict requirement.
Post-Writing Stage
- First draft might need reorganizing or adjustments (adding/omitting paragraphs, info).
- Incorporate all resources in a bibliography.
- Proofreading is critical.
Public Speaking
- Conveying ideas, opinions, and information to a crowd.
- Types of speeches are based on purpose:
- Expository/Informative Speeches: Answering basic questions (what, how, why). These are non-controversial and non-debatable topics.
- Different Speech Delivery Types:
- Manuscript Reading: Material is read word-for-word.
- Memorized Speech: Delivered from memory, without notes.
- Impromptu Speech: Delivered spontaneously, with little or no prep.
- Extemporary Speech: Little prep; brief notes.
Interviews
- Fact-finding: Gathering data for decisions or problem-solving.
- Job Selection: Evaluating applicant qualifications.
- Informational: Seeking information, collecting facts and data.
- Exploratory: Exploring ideas, data, and facts to understand issues.
- Performance Appraisal: Evaluating job performance.
- Counseling: Improving relationships & behaviour.
- Grievance: Resolving differences to improve situations.
- Sales Interviews: Aiming to make a sale or resolve an issue.
- Exit Interviews: Identifying reasons for leaving a company or organization for improving goodwill.
Types of Interviews
- Open-ended questions allow explanation, comparison.
- Direct questions require very specific answers.
- Mirror-type questions rephrase the answers (to improve understanding).
- Probing questions delve deeper into answers.
- Loaded questions intend to provoke emotional responses.
- Problem-solving questions assess problem-solving abilities.
Organizational Communication
- Communication flows within institutions for accuracy and efficiency. Purpose is to transfer and receive information quickly and effectively.
Business Letter Structure
- Letterhead: Sender's contact info.
- Date: Letter's writing date.
- Inside Address: Recipient's address.
- Salutation: Greeting (e.g., Dear Sir/Madam).
- Body: Main content of the letter.
- Closing: Closing remarks (e.g., Sincerely).
- Signature: Writer's signature (and sometimes title).
- Different styles: Full block, blocked, semi-block.
Memoranda
- Used for internal communication.
- Includes heading, body, and closing.
- Heading: Includes date, recipient, sender, topic.
- Body: Contains message/details.
- Closing: Concludes the memo.
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