Podcast
Questions and Answers
What is the maximum time you should wait for your Nomad modem to reconnect automatically after making a payment?
What is the maximum time you should wait for your Nomad modem to reconnect automatically after making a payment?
- 1 hour
- 30 minutes
- 2 hours (correct)
- 4 hours
Which of the following methods is recommended if your service has not restored after the waiting period?
Which of the following methods is recommended if your service has not restored after the waiting period?
- Install a new modem
- Reset the modem to factory settings
- Power cycle your modem (correct)
- Contact customer support immediately
In case the modem fails to reconnect after the initial step and power cycling, what action should be taken next?
In case the modem fails to reconnect after the initial step and power cycling, what action should be taken next?
- Purchase a new modem as the current one is faulty
- Wait for another hour before trying again
- Contact customer support for assistance (correct)
- Perform a software update on the modem
Where can you reach out for help if you are still experiencing issues after trying to reconnect?
Where can you reach out for help if you are still experiencing issues after trying to reconnect?
What is the first step suggested to restore service after making a payment?
What is the first step suggested to restore service after making a payment?
Flashcards
Modem Reconnection Time
Modem Reconnection Time
It takes up to 2 hours for a Nomad modem to reconnect to a tower after a payment.
Modem Power Cycle
Modem Power Cycle
Unplug the modem, wait briefly, and plug it back in to reset the device.
Payment and Reconnect
Payment and Reconnect
A payment might take 2 hours for the modem to reconnect to the network.
Service Restoration Time
Service Restoration Time
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Troubleshooting Steps
Troubleshooting Steps
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Study Notes
Nomad Internet Modem Reconnection
- Nomad modem reconnection after payment may take up to 2 hours.
- Wait 2 hours for automatic reconnection.
- If service hasn't restored after 2 hours, power cycle the modem.
- Power cycle by unplugging the modem, waiting, and plugging it back in.
- Contact support if issues persist.
- Phone support: 281-800-1000
- Live chat support available.
- Email support: [email protected]
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