WTW Risk Management Overview

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Questions and Answers

What percentage of ownership does Willis Europe BV have in the structure?

  • 25.1%
  • 50%
  • 100%
  • 74.9% (correct)

Which city is NOT mentioned as having an office for Willis South Africa?

  • Johannesburg
  • Cape Town
  • Pretoria (correct)
  • Stellenbosch

What level is the BEE rating of Willis South Africa?

  • Level 3
  • Level 2
  • Level 1 (correct)
  • Level 4

What aspect is NOT emphasized in the selection of Willis South Africa employees?

<p>Educational qualifications (C)</p> Signup and view all the answers

How many offices does Willis South Africa operate within the country?

<p>4 (C)</p> Signup and view all the answers

Which type of companies does Willis South Africa provide services to?

<p>Some of the most complex corporate insurance programmes (A)</p> Signup and view all the answers

What is the combined experience of employees at Willis South Africa?

<p>Exceeding 750 years (D)</p> Signup and view all the answers

Which option describes the type of clients that Willis South Africa serves?

<p>Prominent brands in South Africa (B)</p> Signup and view all the answers

What is the primary function of the Client Advocate in the risk management process?

<p>To serve as a single point of contact for clients (A)</p> Signup and view all the answers

Why is employing insurance specialists considered essential in today's insurance environment?

<p>Specialists are better suited to handle complex insurance needs (B)</p> Signup and view all the answers

Which aspect of risk management is directly supported by the Claims Advocacy role?

<p>Ensuring a seamless claims process (B)</p> Signup and view all the answers

What is a key feature of WTW's service delivery model?

<p>Integration of specialists across various disciplines (A)</p> Signup and view all the answers

What does 'Access To Global Markets' imply in the context of risk management?

<p>An ability to connect clients to a wide array of global insurance products (B)</p> Signup and view all the answers

How do research and development specialists contribute to risk management?

<p>By analyzing current industry trends and risks (D)</p> Signup and view all the answers

What key characteristic is emphasized in the approach to client interactions?

<p>Quality and simplicity (A)</p> Signup and view all the answers

What is indicated by the term 'Insurance Market Interface' in WTW's context?

<p>A connection facilitating interactions between clients and the insurance market (D)</p> Signup and view all the answers

What differentiates WTW’s approach from generalists in insurance?

<p>WTW offers tailored solutions based on sector expertise (C)</p> Signup and view all the answers

What is a significant advantage provided by the service team?

<p>Proven track record with corporate clients (C)</p> Signup and view all the answers

Which of the following is NOT part of the offered bespoke solutions?

<p>Generic policies for all clients (C)</p> Signup and view all the answers

What tool is used to assist with risk management?

<p>Willis Blue Risk Management Tool (B)</p> Signup and view all the answers

Which service is highlighted as a method to handle claims?

<p>Single contact point with multi-skilled experts (C)</p> Signup and view all the answers

What aspect of client experience is prioritized?

<p>Relentless focus on outcomes (A)</p> Signup and view all the answers

What type of expertise is highlighted in understanding business model risk exposures?

<p>Strong sector and industry expertise (C)</p> Signup and view all the answers

What is the role of senior management in the service provided?

<p>Involvement in negotiating placement terms (C)</p> Signup and view all the answers

What year is associated with the deep history of WTW in South Africa?

<p>1951 (C)</p> Signup and view all the answers

Which of the following best describes WTW's financial strength in 2023 globally?

<p>$9.5 billion (D)</p> Signup and view all the answers

How many countries does WTW operate in across the African continent?

<p>36 (A)</p> Signup and view all the answers

What is a significant feature of WTW's operational strategy?

<p>Unique integrated offerings (B)</p> Signup and view all the answers

What partnership does WTW have to enhance its operational culture?

<p>ASK GS partnership (A)</p> Signup and view all the answers

Which area is highlighted as part of WTW's value proposition for clients?

<p>Client-focused offerings (D)</p> Signup and view all the answers

What notable aspect does WTW possess in Africa compared to other brokers?

<p>The largest footprint (D)</p> Signup and view all the answers

Which city is likely to host WTW's headquarters in Africa given its history?

<p>Johannesburg (D)</p> Signup and view all the answers

What is the primary responsibility of Willis South Africa (Pty) Limited?

<p>To accept responsibility for activities of its Representatives (B)</p> Signup and view all the answers

Which license category does Willis South Africa (Pty) Limited NOT hold?

<p>Asset Management (A)</p> Signup and view all the answers

Where is the physical address of the Cape Town office located?

<p>Level 4, MontClare Place, 23 Main Road, Claremont, 7700 (A)</p> Signup and view all the answers

Who should complaints be directed to at Willis South Africa (Pty) Limited?

<p>Ryck Genis (D)</p> Signup and view all the answers

What kind of insurance does Willis South Africa (Pty) Limited possess?

<p>Professional Indemnity &amp; Fidelity Insurance (B)</p> Signup and view all the answers

For which service category does Willis South Africa (Pty) Limited have a Financial Services Board License?

<p>Long-Term Insurance subcategory B1 (B)</p> Signup and view all the answers

Which is the correct contact number for the Johannesburg office?

<p>+27 11 535 5400 (B)</p> Signup and view all the answers

Which statement regarding the Ombud for Financial Services Providers is true?

<p>It is located at 125 Dallas Avenue, Menlyn Central, Pretoria. (A)</p> Signup and view all the answers

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Study Notes

WTW Risk Management Value Proposition

  • WTW provides a comprehensive risk management service to businesses, delivering expertise in areas like research and development, risk management, and claims advocacy.
  • Businesses have access to local and global markets through WTW’s Client Advocate service.
  • The company specializes in providing industry-specific advice, tailoring solutions to manage risk, minimize costs, and promote business growth.
  • WTW emphasizes data-driven insights, using advanced analytics and technologies to deliver effective risk solutions.
  • WTW’s clients include major South African brands, benefitting from their experience in servicing corporate clients.
  • WTW’s value proposition centers around building a trusted partnership, providing expert client advocacy, and offering comprehensive claims management services.

WTW South Africa

  • Willis Towers Watson (WTW) is a global advisory, broking, and solutions company.
  • WTW South Africa is a leading insurance broker with a significant African footprint spanning 36 countries.
  • The South African branch of WTW has been in operation for over 71 years, demonstrating a strong commitment to the region.
  • The company has a network of 160 colleagues across South Africa, generating a revenue of R363 million in 2023.
  • WTW South Africa boasts a Level 1 BEE rating, signifying dedication to diversity and inclusion.
  • It is a recognized industry leader, partnering with major Johannesburg Stock Exchange (JSE)-listed companies and other global and local businesses.

Company Structure

  • WTW South Africa has a 74.9% ownership stake from Willis Europe BV and a 25.1% stake from Willis Development Trust.
  • The company maintains multiple offices across South Africa, with locations in Johannesburg, Durban, Cape Town, and Stellenbosch.

Staff Expertise

  • WTW’s team comprises experienced risk and insurance professionals, with a collective experience of over 750 years.
  • The company has a proven track record of success, demonstrated through competitive pricing, empowered and entrepreneurial colleagues, and effective claim negotiation and settlement.

Operational Excellence and Compliance

  • WTW South Africa has a strong commitment to operational excellence, maintaining a robust infrastructure and a culture of compliance.
  • The company emphasizes information security through robust governance policies.
  • WTW’s operational effectiveness is further highlighted through its partnership with Ask GS.

Contact Information

  • Website: www.wtwco.com
  • Head Office (Johannesburg): 1 Harries Rd, Illovo, Johannesburg, 2196
  • Phone: +27 11 535 5400
  • Fax: +27 11 784 1610
  • Company Registration No.: 1997/020469/07
  • FSB License No.: 267

Key Takeaways

  • WTW distinguishes itself as a specialized insurance provider, offering expertise in various insurance disciplines.
  • The company prioritizes client advocacy, providing a dedicated team to address client needs.
  • WTW South Africa is a trusted risk partner, positioned to provide comprehensive risk management solutions to businesses.
  • Its commitment to operational excellence, compliance, and data-driven insights makes it a valuable resource for businesses seeking effective risk management strategies.

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