Podcast
Questions and Answers
What is a characteristic of written communication?
What is a characteristic of written communication?
- It always requires immediate feedback.
- It is limited to electronic formats.
- It allows for asynchronous communication. (correct)
- It usually occurs in real time.
Which of the following is NOT a disadvantage of written communication?
Which of the following is NOT a disadvantage of written communication?
- Requires careful editing before sending.
- May not provide immediate feedback.
- Is always less clear than verbal communication. (correct)
- Takes longer to compose than speech.
What principle must be adhered to for achieving clarity in written communication?
What principle must be adhered to for achieving clarity in written communication?
- Adapt the message to fit the reader's understanding. (correct)
- Avoid any revisions once the first draft is written.
- Use passive voice to sound more formal.
- Use complex vocabulary to impress the reader.
What effect does using concrete language have in written communication?
What effect does using concrete language have in written communication?
Which of the following is an example of strong expression in written communication?
Which of the following is an example of strong expression in written communication?
Which example uses active voice?
Which example uses active voice?
What is one advantage of collaborative written communication?
What is one advantage of collaborative written communication?
What should be avoided for achieving clarity when selecting words?
What should be avoided for achieving clarity when selecting words?
In written communication, what is a major drawback compared to verbal communication?
In written communication, what is a major drawback compared to verbal communication?
What is a benefit of revising written communication?
What is a benefit of revising written communication?
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Study Notes
Written Communication
- Written communication encompasses all forms of communication transmitted through the written language.
- This includes documents like letters, emails, text messages, memos, reports, and more.
- It is often asynchronous, meaning the sender can write a message that the reader can access at any time.
- Written communication can be collaborative, allowing multiple people to contribute to a document before it's sent.
- Written communication is often revised and edited before it's sent.
- Clarity is a crucial factor in written communication.
- Adaptation is key to achieving clarity, tailoring the message to the reader's understanding.
Challenges of Written Communication
- Written communication may not offer immediate feedback.
- Drafting written communication can take longer than speaking.
Principles for Clarity
- Choose shorter words over longer ones:
- Example: Use "buy" instead of "purchase".
- Use technical words with caution: Consider the reader's understanding.
- Example: Explain an "annuity" to someone unfamiliar with insurance terms.
- Select words with the right strength:
- Example: Instead of "eminently successful business person", use "tycoon".
- Use concrete language instead of abstract language:
- Example: Instead of "a significant loss", use "a 60% loss".
- Prefer active voice over passive voice:
- Example: Instead of "The books were inspected by the auditor", use "The auditor inspected the books".
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