Podcast
Questions and Answers
Which factor is NOT considered in written communication?
Which factor is NOT considered in written communication?
- The writer
- The subject's emotional state (correct)
- The content
- The language used
What is a key merit of written communication?
What is a key merit of written communication?
- It allows for spontaneous responses
- It is quicker than oral communication
- It provides a permanent record (correct)
- It is usually informal and casual
Which pre-requisite is important for effective written communication?
Which pre-requisite is important for effective written communication?
- When to interrupt
- How much to put in writing (correct)
- How to be humorous
- How loud to speak
Which characteristic is true for written communication?
Which characteristic is true for written communication?
How does written communication help in assigning responsibility?
How does written communication help in assigning responsibility?
What is a potential drawback of oral communication compared to written communication?
What is a potential drawback of oral communication compared to written communication?
Which of the following is NOT a benefit of technological advancement in written communication?
Which of the following is NOT a benefit of technological advancement in written communication?
Which statement about written communication is false?
Which statement about written communication is false?
What is essential for conveying a complex message effectively?
What is essential for conveying a complex message effectively?
What is a characteristic of concrete business communication?
What is a characteristic of concrete business communication?
How should one approach the target audience to ensure effective communication?
How should one approach the target audience to ensure effective communication?
What role does correctness play in business communication?
What role does correctness play in business communication?
What is proxemics primarily concerned with?
What is proxemics primarily concerned with?
What describes clear or plain language in business communication?
What describes clear or plain language in business communication?
What is the range of intimate space in proxemics?
What is the range of intimate space in proxemics?
Why is consideration important in business communication?
Why is consideration important in business communication?
What contributes to the conciseness of a message?
What contributes to the conciseness of a message?
What characterizes personal space in proxemics?
What characterizes personal space in proxemics?
Which group of people is most likely to invade intimate space?
Which group of people is most likely to invade intimate space?
What impact does the use of fuzzy language have on communication?
What impact does the use of fuzzy language have on communication?
At what distance does public space begin in proxemics?
At what distance does public space begin in proxemics?
What does social space generally reflect?
What does social space generally reflect?
What aspect of communication does paralanguage primarily influence?
What aspect of communication does paralanguage primarily influence?
How does proxemics assist in understanding interpersonal relationships?
How does proxemics assist in understanding interpersonal relationships?
What type of written communication is considered 'the spine' of an organization?
What type of written communication is considered 'the spine' of an organization?
Which of the following is NOT mentioned as a characteristic of effective visuals?
Which of the following is NOT mentioned as a characteristic of effective visuals?
What percentage of effective communication is constituted by body movements and gestures?
What percentage of effective communication is constituted by body movements and gestures?
Which term refers to the study of bodily movement in non-verbal communication?
Which term refers to the study of bodily movement in non-verbal communication?
Which method is NOT a part of non-verbal communication?
Which method is NOT a part of non-verbal communication?
What is an important consideration when creating visual aids?
What is an important consideration when creating visual aids?
According to the content, how is non-verbal communication primarily expressed?
According to the content, how is non-verbal communication primarily expressed?
What role does silence play in non-verbal communication?
What role does silence play in non-verbal communication?
What is the importance of being genuine in professional relationships?
What is the importance of being genuine in professional relationships?
Why is empathy important in a workplace environment?
Why is empathy important in a workplace environment?
How does valuing your own experiences impact professional relationships?
How does valuing your own experiences impact professional relationships?
What is one example of a physical barrier to communication?
What is one example of a physical barrier to communication?
Which of the following represents a language barrier?
Which of the following represents a language barrier?
What is one way to respond affirmatively to colleagues?
What is one way to respond affirmatively to colleagues?
What can undermine effective communication within a team?
What can undermine effective communication within a team?
Being flexible towards others contributes to which of the following?
Being flexible towards others contributes to which of the following?
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Study Notes
Written Communication
- Composed of messages conveyed in “black and white,” making it a formal communication mode.
- Considered binding and often used as legal evidence in businesses.
- Enhanced by technology, especially through email and digital formats.
Factors Influencing Written Communication
- The writer: Expertise and representation impact message quality.
- Content: The information conveyed and its relevance.
- Language: Clarity and appropriateness of vocabulary.
- Purpose: The intent behind the communication.
- Style: Tone can be formal or friendly.
- The receiver: Understanding the audience’s background and context.
Prerequisites of Written Communication
- Determining the extent of information to share.
- Knowing what to omit to avoid confusion.
- Timing: When to convey the message.
- Choice of means: How to deliver the message effectively.
Merits of Written Communication
- Precision: Promotes careful and accurate preparation, minimizing misinterpretations.
- Verifiability: Can be read multiple times, offering a reliable reference.
- Permanent record: Acts as evidence for future reference and management decisions.
- Clarity for Complex Messages: Written format aids in understanding intricate information.
- Accountability: Clearly defines sender and receiver responsibilities.
- Legal validity: Acceptable as a legal document in formal contexts.
Visual Aids in Communication
- Illustrations enhance understanding by simplifying complex information.
- Effective visuals are simple, accurate, audience-appropriate, and use clear typography.
Non-Verbal Communication
- Comprises body language, gestures, and physical appearances, contributing significantly to effective communication.
- Kinesics (body language) accounts for 55% of communication’s effectiveness.
Components of Non-Verbal Communication
- Body Language: Movements, facial expressions, posture convey messages.
- Vocal characteristics (Paralanguage): Vocal tone and inflections convey emotions and attitudes.
- Space (Proxemics): Proximity influences communication effectiveness and relationship dynamics.
Types of Proxemics
- Intimate Space: Up to 18 inches; signifies closeness.
- Personal Space: 18 inches to 4 feet; used for informal conversations.
- Social Space: 4 to 12 feet; reflects formal relationships.
- Public Space: Beyond 12 feet; lacks personal connection and requires louder voice.
Tips for Effective Communication
- Concreteness: Messages should be clear, precise, and factual.
- Courtesy: Maintain respect in language and address.
- Correctness: Proper grammar and language enhance trustworthiness.
- Clarity: Use explicit, short sentences; avoid jargon.
- Consideration: Tailor messages to the audience's knowledge and interests.
- Conciseness: Keep messages straightforward without inconsistencies.
Barriers to Communication
- Physical Barriers: Distance and environmental noise can obstruct communication.
- Language/Semantic Barriers: Terminology may cause misunderstandings, especially with jargon or regional dialects. Clarity in language is essential to avoid misinterpretations.
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