15 Questions
Which activity is expected to happen after the participants share their closing statements?
Practicing together
What is the purpose of the closing statements created by the participants?
To share and practice
What will the speaker do after the workshop is closed?
Hear about the participants' work next week
How long is the time allocated for the participants to share their statements?
3 minutes
What will the speaker be doing while the participants are working on their questions?
Available for questions
Which skill is the workshop going to focus on?
Creating go to phrases for showing empathy
During the workshop, participants are encouraged to share
Their most difficult member call experience
What is the recommended approach for acknowledging member's needs?
The 'Affirm and Redirect' approach
What is the importance of matching tone and pace in empathic statements?
It helps build rapport with the member
What is the purpose of the ice breaker question at the beginning of the workshop?
To encourage participants to share personal information
Which of the following is the purpose of pausing after delivering empathy?
To allow the member to feel the empathy
What is the purpose of a 'Yes And' statement?
To acknowledge the member's thoughts and redirect the conversation
Which of the following is an example of a 'Yes And' statement?
"I understand your frustration and I'll do my best to assist you."
What is the purpose of closing a call with enthusiasm?
To convey a friendly and caring departure
Which of the following is an example of closing a call with enthusiasm?
"Thank you so much for choosing Travelzoo. We really value your business. Have a fantastic day!"
Test your workshop facilitation skills with this quiz! Learn how to effectively lead a team, train and build skills, and prepare for workshops. Brush up on ice breaker activities and strategies to engage participants. Perfect for facilitators looking to enhance their workshop delivery!
Make Your Own Quizzes and Flashcards
Convert your notes into interactive study material.
Get started for free
