Workshop Facilitation Mastery
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Questions and Answers

Which activity is expected to happen after the participants share their closing statements?

  • Practicing together (correct)
  • Closing the workshop
  • Asking questions
  • Finishing the work
  • What is the purpose of the closing statements created by the participants?

  • To ask questions
  • To finish the work
  • To hear from everyone
  • To share and practice (correct)
  • What will the speaker do after the workshop is closed?

  • Finish the work
  • Hear about the participants' work next week (correct)
  • Shout at everyone
  • Ask questions
  • How long is the time allocated for the participants to share their statements?

    <p>3 minutes</p> Signup and view all the answers

    What will the speaker be doing while the participants are working on their questions?

    <p>Available for questions</p> Signup and view all the answers

    Which skill is the workshop going to focus on?

    <p>Creating go to phrases for showing empathy</p> Signup and view all the answers

    During the workshop, participants are encouraged to share

    <p>Their most difficult member call experience</p> Signup and view all the answers

    What is the recommended approach for acknowledging member's needs?

    <p>The 'Affirm and Redirect' approach</p> Signup and view all the answers

    What is the importance of matching tone and pace in empathic statements?

    <p>It helps build rapport with the member</p> Signup and view all the answers

    What is the purpose of the ice breaker question at the beginning of the workshop?

    <p>To encourage participants to share personal information</p> Signup and view all the answers

    Which of the following is the purpose of pausing after delivering empathy?

    <p>To allow the member to feel the empathy</p> Signup and view all the answers

    What is the purpose of a 'Yes And' statement?

    <p>To acknowledge the member's thoughts and redirect the conversation</p> Signup and view all the answers

    Which of the following is an example of a 'Yes And' statement?

    <p>&quot;I understand your frustration and I'll do my best to assist you.&quot;</p> Signup and view all the answers

    What is the purpose of closing a call with enthusiasm?

    <p>To convey a friendly and caring departure</p> Signup and view all the answers

    Which of the following is an example of closing a call with enthusiasm?

    <p>&quot;Thank you so much for choosing Travelzoo. We really value your business. Have a fantastic day!&quot;</p> Signup and view all the answers

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