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Workshop Facilitation Mastery

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Questions and Answers

Which activity is expected to happen after the participants share their closing statements?

Practicing together (correct)
Closing the workshop
Asking questions
Finishing the work

What is the purpose of the closing statements created by the participants?

To ask questions
To finish the work
To hear from everyone
To share and practice (correct)

What will the speaker do after the workshop is closed?

Finish the work
Hear about the participants' work next week (correct)
Shout at everyone
Ask questions

How long is the time allocated for the participants to share their statements?

3 minutes (A) Signup and view all the answers

What will the speaker be doing while the participants are working on their questions?

Available for questions (A) Signup and view all the answers

Which skill is the workshop going to focus on?

Creating go to phrases for showing empathy (B) Signup and view all the answers

During the workshop, participants are encouraged to share

Their most difficult member call experience (B) Signup and view all the answers

What is the recommended approach for acknowledging member's needs?

The 'Affirm and Redirect' approach (B) Signup and view all the answers

What is the importance of matching tone and pace in empathic statements?

It helps build rapport with the member (B) Signup and view all the answers

What is the purpose of the ice breaker question at the beginning of the workshop?

To encourage participants to share personal information (B) Signup and view all the answers

Which of the following is the purpose of pausing after delivering empathy?

To allow the member to feel the empathy (D) Signup and view all the answers

What is the purpose of a 'Yes And' statement?

To acknowledge the member's thoughts and redirect the conversation (D) Signup and view all the answers

Which of the following is an example of a 'Yes And' statement?

"I understand your frustration and I'll do my best to assist you." (D) Signup and view all the answers

What is the purpose of closing a call with enthusiasm?

To convey a friendly and caring departure (A) Signup and view all the answers

Which of the following is an example of closing a call with enthusiasm?

"Thank you so much for choosing Travelzoo. We really value your business. Have a fantastic day!" (A) Signup and view all the answers

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