ITS3 - Work Prioritization and Client Management Quiz

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20 Questions

What is the purpose of an SSL certificate?

To authenticate a website's identity and enable an encrypted connection

What is the main function of a virtual private network (VPN)?

To provide online privacy and anonymity

What is PowerShell?

A cross-platform task automation solution with a command-line shell

What is virtualization?

The simulation of hardware functionality using software

Which network is usually restricted to a geographical location, such as a city or town?

MAN

What is the IUB network an example of?

MAN

What type of network is the Internet?

WAN

What does SSL stand for?

Secure Sockets Layer

What is the revamped and renamed version of SSL protocol called?

TLS

What does a padlock icon next to the URL in the address bar indicate?

The website's SSL protection

What is the first priority when prioritizing work?

Directors

What should be the priority when an angry client comes to you while you are working on a task?

Settle the client first

What is the suggested course of action when something wrong is done?

Keep the seniors in the loop and settle the things

What should be discussed when asked about managerial or administrative tasks?

Discuss the experience in old companies

How should a situation of pressure at work be dealt with?

By doing work done accordingly

What is a LAN?

A group of computers and network devices connected within the same building

What type of connections must a LAN have?

High-speed and relatively inexpensive connections

Where are most Indiana University Bloomington departments located?

On LANs

What should be the first priority when prioritizing work?

Owners

What should be done if something wrong is done and it cannot be managed?

Keep the seniors in the loop and settle the things

Quiz: Prioritizing Work and Handling Angry Clients - Test your skills in prioritizing tasks and managing difficult client situations. Learn effective strategies to prioritize work and handle angry clients professionally. Explore the importance of prioritization, cost-effectiveness, and client satisfaction in the workplace.

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