Podcast
Questions and Answers
Какую форму агрессии используют люди с вежливыми личностями при выражении негатива в коммуникации?
Какую форму агрессии используют люди с вежливыми личностями при выражении негатива в коммуникации?
Когда лучше отвечать на негативные сообщения?
Когда лучше отвечать на негативные сообщения?
Какой совет рекомендуется применять при получении негативного сообщения в чате?
Какой совет рекомендуется применять при получении негативного сообщения в чате?
Study Notes
- There are different types of language personalities when expressing negativity in communication.
- Conflictive personalities use direct verbal aggression.
- Courteous personalities hint at offense or actively demonstrate it.
- Rational-heuristic personalities use sarcasm and irony.
- It is important to recognize and address dissatisfaction regardless of the form of expression.
- Communication conflicts carry emotional tension and the need for verbal discharge.
- Different personalities seek different forms of verbal discharge.
- It is possible to recognize the type of conflictive client and adapt communication accordingly.
- Communication should be adapted within the framework of the company's policies.
- The language of the client should not be fully adopted.
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Description
Discover the different types of language personalities in communication when it comes to expressing negativity and conflict. From direct verbal aggression to sarcasm and irony, explore the ways in which individuals express dissatisfaction and how to address it in a courteous and effective manner. Learn how to recognize conflictive clients and adapt your communication style accordingly, all while staying within the framework of company policies. Take this quiz to enhance your communication skills and understanding of language personalities in conflictive situations.
