Wells Fargo Ethics and Selling Practices

<p>Considering context and affected individuals (D)</p> Signup and view all the answers

<p>Banned from the industry and fined (D)</p> Signup and view all the answers

<p>Whether they agree with these beliefs (A)</p> Signup and view all the answers

<p>Asking 'why' to gain insight (A)</p> Signup and view all the answers

<p>Emotional intelligence (A)</p> Signup and view all the answers

<p>Fostering customer trust and loyalty (B)</p> Signup and view all the answers

<p>Managing relationships with wholesale buyers (C)</p> Signup and view all the answers

<p>Prospecting for new clients without prior contact (B)</p> Signup and view all the answers

<p>Inside sales reps usually work remotely, while outside sales reps typically work in the field. (C)</p> Signup and view all the answers

<p>Managing relationships with retail buyers and distributors (B)</p> Signup and view all the answers

<p>Marketing drives awareness, while sales are focused on direct transactions. (D)</p> Signup and view all the answers

<p>The employee’s personal moral values and integrity (C)</p> Signup and view all the answers

<p>Repeated exposure to rejection makes it easier over time. (D)</p> Signup and view all the answers

<p>It provides perspective on the success rate of sales efforts. (C)</p> Signup and view all the answers

<p>To attain customer intimacy and trust (C)</p> Signup and view all the answers

<p>Selling products to wholesalers and providing technical assistance (A)</p> Signup and view all the answers

<p>Generating repeat sales from existing clients (B)</p> Signup and view all the answers

<p>Incumbency and associated costs (D)</p> Signup and view all the answers

A scandal involving the creation of fake accounts to deceive customers.

Motivating workers to perform tasks, often leading to unethical behavior.

Wells Fargo's CEO was banned and fined for the scandal.

The conscious practice of making and justifying decisions.

Mental shortcuts that simplify decision-making.

Thoughtful decision-making considering context and impact.

Individual values that influence decision-making.

Learning opportunities from rejection experiences.

A method to overcome fear of rejection through repeated exposure.

The percentage of sales leads that result in purchases.

Sells products directly to consumers in stores or online.

Sells products in bulk to businesses or retailers.

Sells products from manufacturers to retailers or businesses.

Sales is direct and one-to-one, while marketing is broader and one-to-many.

Sales conducted remotely, often through phone or online.

Contacting potential customers who haven't expressed interest.

Actions based on moral standards and values.

A model showing how trust is built through reliability and intimacy.

Selling additional products to existing customers.

The process of identifying potential customers.

Maintaining and nurturing relationships with existing customers.

Building close relationships with customers based on understanding their needs.

Sales generated from existing customers beyond initial purchases.