Gibbs Info Site Quiz
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Questions and Answers

What is the primary reason provided for checking the shaded slots on the calendar?

  • To track Google cookie usage.
  • To confirm Bryan's schedule changes. (correct)
  • To learn more about the site's privacy policy.
  • To analyze site traffic patterns.
  • According to the provided information, what technology does the site use to deliver its services?

  • Google Analytics.
  • User-generated data.
  • Cookies from Google. (correct)
  • Personal user accounts.
  • Why does the site share information about user activity with Google?

  • To personalize user accounts.
  • To sell user information to third parties.
  • To manage website security.
  • To deliver services and analyze traffic. (correct)
  • What does the statement 'By using this site, you agree to its use of cookies' imply?

    <p>Users are consenting to the use of cookies. (B)</p> Signup and view all the answers

    What should users do if they want to know more about how the site uses cookies?

    <p>Learn more using the provided link. (A)</p> Signup and view all the answers

    Which of the following is the correct way to gain access to the site?

    <p>Requesting access for a full Home Inspection over the phone, if possible (D)</p> Signup and view all the answers

    What is the specific instruction regarding the scheduling of access?

    <p>Contact Bryan the day of the Home Inspection to arrange access (D)</p> Signup and view all the answers

    What is the primary purpose of the transition mentioned?

    <p>Streamlining the process of scheduling Home Inspections (A)</p> Signup and view all the answers

    What is the best course of action if a user cannot request access online?

    <p>Contact BrokerBay over the phone (D)</p> Signup and view all the answers

    What does 'Requesting access for a full Home Inspection' imply regarding the duration of access?

    <p>Access is granted for the duration of the Home Inspection (D)</p> Signup and view all the answers

    What should be done when receiving a call for a next day appointment after 5pm?

    <p>Tell the caller no appointments are possible. (B), Check with the inspector before booking. (C)</p> Signup and view all the answers

    What additional charge is required if a home has a basement over 2000 sq ft for radon inspection?

    <p>$100 (B)</p> Signup and view all the answers

    How should termite inspections be handled if requested after a home has already been inspected?

    <p>Add the termite inspection directly to the original order. (A)</p> Signup and view all the answers

    Which of the following is NOT a requirement for scheduling Stand Alone Water Sampling?

    <p>Choosing a follow-up visit to the property. (A)</p> Signup and view all the answers

    What should be done when radon is added to an existing order?

    <p>Text Bryan for record-keeping. (C)</p> Signup and view all the answers

    What happens to termite inspections if they are not paid for?

    <p>They are documented in the report. (D)</p> Signup and view all the answers

    What is the maximum distance the radon inspector will travel?

    <p>50 miles (A)</p> Signup and view all the answers

    When sending out a quote for services, who must be copied?

    <p>Bryan. (B)</p> Signup and view all the answers

    What information needs to be collected before booking a Stand Alone Radon Test?

    <p>Client's relationship to the property (A)</p> Signup and view all the answers

    Who is responsible for coordinating the date and time with the property owner/client for Stand Alone Radon Tests?

    <p>Bryan (C)</p> Signup and view all the answers

    What information should be sent to BG via SMS regarding a Stand Alone Radon Test booking?

    <p>Client's contact information and test request (B)</p> Signup and view all the answers

    Why is it important to check the deadline for when the Stand Alone Radon Test should be completed?

    <p>To accommodate the client's time requirements (D)</p> Signup and view all the answers

    What should be done once the information for a Stand Alone Radon Test booking is collected?

    <p>SMS BG to confirm receipt of the information (A)</p> Signup and view all the answers

    What is the first step after receiving a request for a Stand Alone Radon Test?

    <p>Collect detailed information and SMS BG. (D)</p> Signup and view all the answers

    Which piece of information is NOT specifically required when collecting details for a Stand Alone Radon Test booking?

    <p>The client's preferred payment method. (B)</p> Signup and view all the answers

    Why is it important to send an SMS to BG after receiving a request for a Stand Alone Radon Test?

    <p>To notify him about the request and get price of item, and so he can coordinate scheduling. (C)</p> Signup and view all the answers

    According to the document, what is the purpose of using cookies on this site?

    <p>To deliver services and analyze site traffic. (A)</p> Signup and view all the answers

    What is the final action to be taken by the initial contact regarding a Stand Alone Radon Test booking?

    <p>Collect initial information and SMS BG with specifics. (B)</p> Signup and view all the answers

    Flashcards

    Bryan's Schedule

    A schedule that may change without notice, requiring users to check for updates.

    Website Data Sharing

    Information about website usage is shared with Google for analysis.

    Cookies

    Small files used by websites to track and store user information.

    Agreeing to Cookies

    Accepting cookies means allowing a website to collect information about your usage.

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    Cookie Consent

    A user's agreement to allow cookies to be placed on their device.

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    BrokerBay Access

    For access to properties, use BrokerBay instead of Showingtime.

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    BrokerBay Online Access

    Request or reschedule access to properties through the BrokerBay system.

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    Full Home Inspection Access

    For full Home Inspection access, specifically state this when requesting through BrokerBay.

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    BrokerBay Phone Access

    Contact BrokerBay directly by phone only if you cannot submit access requests online.

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    Day-of Access Confirmation

    Call BrokerBay on the day of the inspection to confirm access information.

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    Next-Day Appointment Restrictions

    Next-day appointments are not allowed after 5 PM. If someone requests a next-day appointment after 5 PM, inform them that next-day appointments are unavailable or get inspector approval before booking.

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    Quoting and CCing Bryan

    When sending out a quote, always CC Bryan on the email. This ensures he is aware of the quote and its details.

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    Calculating Total Square Footage

    Include unfinished basement square footage in the total square footage when calculating the total living area.

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    Radon Monitoring for Large Basements

    If a home has a basement larger than 2000 sq ft, an additional radon monitor is needed. Manually add a $100 fee for the second monitor.

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    Radon Inspection Distance Limit

    Radon inspections are limited to a 50-mile radius.

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    Termite Inspections and Fees

    Termite inspections are performed during each inspection but not included in the report unless paid for.

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    After-Inspection Termite Requests

    If someone requests a termite inspection after a home inspection, add the request to the original order and note who called. Collect the $75 termite fee and notify the original inspector to generate a report.

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    Stand-Alone Water Sampling Process

    For stand-alone water sampling, choose the 'Stand Alone Water Sampling Trip Charge' fee and then select specific water tests. Inform the scheduler that results will be available in 2-3 days.

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    Stand-Alone Radon Test

    This test looks for radon gas levels in a property, and is booked separately from other inspections.

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    Radon Test Information Collection

    When a client requires a standalone radon test, get the property address, deadline for completion, client contact information (name, phone, email), and their relationship to the property.

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    Radon Test Price

    When a client requests a Radon test, you need to find out what the specific item is and what the price should be.

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    Contact Bryan for Radon Test

    When a Standalone Radon Test is requested you will need to contact Bryan and let him know about the request.

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    Radon Test Scheduling

    Bryan will handle scheduling appointments for Radon tests with the property owner or customer.

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    What is a Standalone Radon Test?

    A standalone radon test is a separate inspection that checks for radon gas levels in a property.

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    Collecting Radon Test Information

    When someone wants a standalone radon test, gather their contact info, the address, their deadline, and their relationship to the property.

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    Getting the Price and Contacting Bryan

    After collecting the info, find out the cost of the radon test and contact Bryan to let him know about the request.

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    Who Schedules Radon Test Appointments?

    Bryan is in charge of scheduling the radon test appointment with the homeowner or client.

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    When to Text Bryan

    Always text Bryan to let him know about these standalone radon test requests.

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    Study Notes

    Important Scheduling Reminders

    • Regularly check shaded calendar slots.
    • Bryan's schedule may change without notice.
    • To schedule access for a Home Inspection, request it online, or call the day of if online rescheduling is not possible. Do not contact Bryan unless unable to request or reschedule access online in which case use BrokerBay.
    • Use BrokerBay for access instead of Showingtime.
    • No next-day appointments after 5 pm. If a caller requests a next-day appointment after 5 pm, inform them of the no-next-day policy or verify with the inspector for approval. Do not book until approved.
    • Copy Bryan on all Quotes.
    • Unfinished basement square footage: Add unfinished basement square footage to the total property size.
    • Radon: Inform Bryan when adding or changing radon services.
    • Radon over 2000 sq ft: If the basement is over 2000 sq ft, add a second monitor and charge an extra $100.
    • Radon distance limit: Do not book radon inspections over 50 miles from the property.
    • Radon notification: Do not add the Radon Inspector to orders, the inspector will be notified automatically.
    • Pass Stand Alone Radon: Pass all independent radon requests to Bryan for handling.
    • Stand-Alone Radon Testing: Do not book in ISN. Gather the address, deadline, client relationship to the property, phone number, email, and send an SMS to Bryan. Determine the item, gather order information, and send an SMS to Bryan for pricing. Bryan will coordinate the date/time with the client as needed.

    Website Information

    • Website uses Google cookies for service and traffic analysis.
    • Information is shared with Google.
    • Continued use signifies agreement to cookie use.
    • More information available for details.

    Inspection Specifics

    • Termite Inspections: Termite inspections are performed during each inspection but are not included in the report unless paid for.
      • If a client requests a termite inspection after the original inspection, add termite inspection to the existing order, note who requested it, and generate the $75 fee on the fees tab.
      • Collect payment by phone or direct client to website.
      • Inform the original inspector by SMS to generate a termite report (no re-visit needed).
    • Stand-Alone Water Sampling: To schedule a stand-alone water sampling, first select the "Stand Alone Water Sampling Trip Charge" ($150), then choose the specific water test (Bacteria, Nitrate/Nitrite, Lead) or bundle.
      • Clearly communicate to the client that water testing results will be ready in 2-3 days.
    • Square Footage Accuracy: Ensure the total square footage of the property listing accurately reflects finished and unfinished spaces.

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    Description

    Test your knowledge on the important scheduling reminders and the cookie policy of our website. This quiz covers the key points regarding calendar management and the usage of cookies for service improvement. Stay informed about how your data is handled while using the website.

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