Web Hosting & E-commerce Software

Web Hosting & E-commerce Software

• Midrange and basic electronic commerce packages have differences in price, capability, database connectivity, software portability, software customization tools, and computer expertise needed.
• CRM software does not help companies develop coordinated demand forecasts using information from each participant in the supply chain; SCM planning software handles this.
• Basic CSP and mall-style hosting services provide standard features, like tools for making storefronts, catalogs, and transaction processing.
• In dedicated hosting, the service provider does not rent a physical space for the client to install their own server; instead, the client maintains the server in collocation hosting.
• Web services provide data feeds between two different companies.
• Larger e-commerce sites use sophisticated navigation aids and product organization tools within dynamic catalogs.
• Companies are not using web services to reduce customer service levels.
• ISPs do not often offer Web server management and rent application software; MSPs do.
• A company's Web server requirements relate directly to its e-commerce transaction volume and Web site traffic.
• Most large companies with e-commerce have substantial business activity unrelated to e-commerce.
• The true value of digitized documents lies in the information they contain.
• Midrange e-commerce systems connect to existing inventory and ERP systems.
• CRM software improves response times, accuracy, and effectiveness.
• Content management software testing should confirm that employees find the maintenance procedures straightforward.
• SCM demand planning module uses algorithms customized for specific industry markets to examine customer buying patterns and generate forecasts.
• Most Web stores selling many products use a database that stores product information, including size, color, type, and price.
• Salesforce.com is a leading vendor of online CRM software.
• Large-scale e-commerce software supports business-to-business commerce.
• Enterprise-class commerce Web sites must work with supply chain management software.
• Page-based application systems are suitable for websites with low to moderate complexity.
• Third-party Web-hosting service providers can indeed provide e-commerce functions.
• Using a service provider's shared or dedicated hosting shifts staffing burden to the Web host.
• Large-scale, not medium-scale, e-commerce software interacts with a wide variety of existing systems.
• Siebel Systems specialized in CRM software, not SCM.
• Storing the catalog in a database simplifies updates and changes.
• KM software includes powerful search tools using semantic and statistical algorithms.
• Examples of enterprise-class products include IBM WebSphere Commerce and Oracle E-Business Suite.
• The CSP processes the acceptance and authorization of credit cards.
• Middleware integrates e-commerce systems with existing company information systems.
• Mall-style CSPs charge a monthly fee and may charge setup fees.
• The latest KM systems are less obtrusive and require less effort.
• Basic and midrange e-commerce packages require manual inventory checking.
• Implementing Web services is a new way for companies to work across boundaries.
• Web services provide XML data feeds for enterprise application integration.
• Most content management software manages information previously stored in paper reports.
• CSPs offer free or low-cost software for building e-commerce sites.
• An enterprise-class Web site often includes several types of software packages.
• Payment processing fees are about 3% of gross sales for a new merchant.
• Web services allow programs in different languages/platforms to communicate.
• Static catalogs do not store product information in a database.
• Companies with an IT staff prefer in-house hosting.
• Application server software performs actions based on business logic.
• Mall-style CSPs provide higher-quality Web store building and maintenance tools.
• In co-location, the renter provides its own server hardware.
• Commercial internet service providers may provide web-hosting, internet connection and outsourced customer service.
• Third-party host provider is used most often by smaller companies.
• A dynamic catalog website provides a search tool, multiple photos of each item and detailed descriptions of items.
• ISPs and CSPs also provide hosting services.
• Smart cards are safer than magnetic strip cards.
• Different hosting arrangements provided by service providers include: dedicated hosting, co-location and shared hosting
• Self-Web hosting involves In-house servers, is mostly used in large companies and requires technicians to monitor networking equipment.
• Little Paris used Upstream strategy.
• Catalog content written in basic HTML format is not a characteristic of a dynamic catalog.
• Mall-style commerce service providers provide software for Small to midsize companies.
• Large information systems that store the same data in multiple locations are called Distributed information systems.
• Web services are a self-contained unit providing business functionality through the internet.
• Middleware ensures Interoperability between e-commerce software and enterprise applications.
• Middleware is not a basic function of e-commerce software.
• A single database is more convenient for businesses with online and physical presence.
• Daraz.com.bd is an example of a mall-style commerce service provider.
• Shopping cart information retrieval can be done using cookies.
• Middleware is the component transferring sales/inventory information.
• The server's ability to adapt to client growth is called scalability.
• Statelessness of web means: Web is unable to remember previous cart information.
• Shopping carts keeps track of customer's selected items.
• The following is an example of opportunity cost: By using one system, a company could save $20/day but didn't due to bad decisions.
• Larger businesses prefer component-based application systems.
• Sensitive organizations should choose self-hosting.
• Basic features of e-commerce software include: catalog display, shopping cart capabilities and transaction processing
• KM software helps companies to: share information, enhance collaboration, organize information and preserve knowledge
• Transaction processing can be the most complex part of the e-commerce site.

Chapter 11: Payment Systems for E-commerce

• Electronic payments are much cheaper than cash systems.
• PayPal does not charge transaction fees for individuals to send money.
• Merchant banks are reluctant to offer accounts to high-risk businesses.
• Electronic cash is much harder to forge than credit cards.
• Phishing targets customers of online businesses.
• In closed-loop systems, the issuer pays merchants directly.
• A merchant's bank collects receipts from the issuer.
• Only Bitcoin is anonymous, not all electronic cash.
• Smart cards use chips, not magnetic strips, to store data.
• Companies succeeded in introducing e-cash online.
• Chargebacks occur when customers dispute charges.
• Organized crime is efficient at identity theft.
• Card-not-present transactions need extra security.
• A lack of standards hinders electronic wallets.
• Web products must integrate with existing systems.
• E-cash transactions are cheaper.
• Shopping cart function is not automatically secured; it is manual or system-triggered.
• Companies use EFT or EDI for online payments.
• E-cash must be protected from fraud and double spending.
• US consumers prefer cards due to low fraud liability.
• Transaction processing starts at checkout.
• Client-side wallets store information locally, not on a remote server.
• Single-use cards are valid for one transaction only.
• Standards are needed for electronic cash success.
• Open-loop systems use intermediaries, not acquiring banks.
• Smart cards can store 100x more data than magnetic stripe cards.
• Enhanced wallets can suggest better prices.
• Electronic wallets simplify checkout processes.
• Phishing attacks often target users via email.
• Server-side wallets risk mass breaches of security.
• E-cash is very useful for micropayments.
• Rewards are not received if Cards are not present during online paymnets.
• Criminals exploit e-cash's untraceable nature for illegal activities.
• Scrip is not the same as electronic cash. but E-cash can be exchanged for physical cash.
• Magnetic strips did not have processing power; EMV chips do.
• Online crime by organized groups is expected to rise, not decrease.
• Merchants must enable server-side wallets.
• Cryptography ensures secure electronic cash transactions.
• Merchants should offer safe and accepted payment options.
• Stores offer charge cards to loyal customers.
• Scrip is minted by companies.
• CVN helps reduce fraud when a card is absent.
• Single-use cards use disposable numbers.
• Large purchases aren't more profitable with credit cards; smaller ones aren't.
• PayPal was not developed in-house by eBay.
• Server-side wallets dont store information locally, Client-side wallets do.
• Disorganized merchants are less attractive to banks.
• Only Open-loop systems use third parties, Closed loop-systems dosnt.
• PayPal profits from float money.
• There is a need for common standards among e-cash issuers.
• The Internet has opened opportunities for organized crime.
• Hackers sell access to zombie farms.
• Criminal organizations trade unused stolen data.
• Merchant authenticates payment card at first.
• E-cash is favored for global users without credit cards.
• Racketeering refers to organized unlawful activities for profit.
• PayPal's free service is peer-to-peer (P2P).
• Collection & cashing are two parts of Pharming not of Phishing.
• An electronic wallet does not hold cash, other than: credit card numbers, owner contact information and electronic cash
• Chargeback happens when a cardholder successfully contests a charge, the merchant bank must retrieve the money it placed in the merchant account.
• For small payments, electronic cash has the lowest transaction cost.
• An Automated Clearing House (ACH) does not include: Card authorization companies, Credit card processing software vendors and Merchants.
• Fraud protection can authenticate and authorize purchases using a payment card processing network.
• A merchant bank or acquiring bank does business with sellers that want to accept payment cards.
• Electronic funds transfer at point of sale is also known as a debit card transaction.
• A major disadvantage of using payment cards for merchants is the transaction processing fees.
• The main drawback of e-cash is that there is no standard.
• Phishing attack countermeasures do not include: antivirus.
• Charge cards do not involve lines of credit and do not accumulate interest charges.
• A debit card, credit card looks like a bank card but removes the amount of the sale from the cardholder's bank account.
• Legitimate link from PayPal is: https://paypal.com/cgi-bin/webscr?cmd=_login-run
• Credit cards are by far the most popular method that consumers use to pay for online purchases today.

Chapter 12 - Implementing E-Business Initiatives

• Using a call center often makes sense for smaller companies that do not have the volume of customer inquiries to justify creating an internal call center operation.
• Savvy leaders realize that they cannot completely avoid problems by outsourcing.
• While hardware costs decline, increasing software sophistication demands newer, more powerful hardware.
• Using internal people ensures the project aligns with company goals and culture, not consultants.
• Decisions should consider expected benefits and costs.
• A post-implementation audit, not a pre-implementation audit, is a formal review after the project is up and running.
• In IS project management, the CIO ranks projects by strategic importance and risk; this is done under project portfolio management.
• The internal team holds this responsibility, not the consultant team, for developing and meeting project objectives.
• A good implementation plan should set specific objectives.
• The internal team should know enough about Internet tech to know what's possible.
• Change can be upsetting, not welcome in information system projects.
• That was true in the 1990s, not today; companies with good ideas can find easily investors.
• Staffing is necessary regardless of outsourcing
• Increased customer satisfaction might be measured by the number of returning first-time customers.
• Change management techniques help employees feel involved and comfortable with organizational changes.
• The least important factor in choosing a hosting service is the number of application developers.
• Partial outsourcing means handing off specific parts of the project to a specialized firm.
• An incubator provides start-ups with office space, internet, and support services.
• Success in modern business depends on cohesive electronic business strategies.
• Doing a good job is not a typical e-business objective.
• In fast venturing existing companies partner with others to quickly develop e-business projects.
• A common example of partial outsourcing is electronic payment system.
• Electronic business opportunities do not include a digital divide among customers.
• A systems administrator ensures the system runs reliably and securely.
• An incubator does not offer industry specialization.
• The business manager implements the business plan and meets internal objectives.
• The internal team holds full responsibility for the e-commerce initiative.
• An account manager manages multiple web projects or site components.
• A Project manager monitors cost and goal achievement in a project.
• Working on other systems is not Included in the total cost of ownership.
• Most large businesses employ applications specialist to maintain software.
• Project portfolio management manages each project as part of a strategic portfolio.
• The least critical staff for e-business initiatives are Marketing managers/reps.